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Rated 3.8 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Pleasant Stay Staff was excellent, professional, and extended every courtesy. We had a very nice stay. Recommend this HIE for sure. March 28, 2015
Rated 4.0 out of 5.0 by Great Service Greeted at front desk by the attendant. Checked in Quickly and efficiently. When entering the room there was a strong odor of cigarette smoke. Yes we did book a smoking room because that's all that was available at this facility, but did not realize how strong the odor was going to be. The room was clean and tidy. Plenty of linens and bath supplies. The breakfast was plentiful and had many options. The lady running the breakfast was very nice and helpful. Checkout was quick and easy. March 25, 2015
Rated 3.0 out of 5.0 by Good room but amenities not as advertised.. The property was nice and clean if not in the best part of town. We picked it because it was close to the event that we needed to attend. The front desk clerk was very slow checking in the people ahead of us and not very pleasant with us either. The hotel website shows a outdoor pool & whirlpool. The whirlpool was a plus when booking and my daughter was looking forward to it. There are signs in the hotel directing you to the whirlpool. The whirlpool that has been concreted over and has potted plants sitting on top of it. The front desk clerk informed us that he was not in charge of the signs or the website. There was water leaking from the ice machine on the floor by the elevator. When I informed the front desk he said it would have to wait until the next day to be cleaned up as engineering was gone for the day. The room was very nice & clean as was the bathroom. I choose Holiday Inn for the points & the amenities that they offer. I found this property lacking.. March 12, 2015
Rated 2.0 out of 5.0 by Property Needs Help My room had 1 hand towel, 1 wash cloth and 1 bath towel. The rolling desk chair did not work, or raise up to desk height. It was like sitting on the floor. Had to pull over a regular chair to do my reports etc. Not comfortable. My room did not get cleaned. On my way out the elevator did not work so had to carry luggage from 3rd floor. Just a poor experience for me. March 2, 2015
Rated 4.0 out of 5.0 by same as any other hotel there was nothing that stood out as an excellent hotel, it the same as any other hotel of it's quality range. March 2, 2015
Rated 5.0 out of 5.0 by Comfortable stay I enjoyed my stay at this location. Staff was very courteous and friendly during the entire stay. February 25, 2015
Rated 1.0 out of 5.0 by Bad Experience Arrived at hotel, told they over booked and my reservation was canceled. San Antonio TX room sold out at all other hotels I called. Another guest unhappy-canceled told front desk give him our room. 2 hours later got a room next to the highway-to noisy to sleep. I was not notified about the cancelation, prior to a four hour drive. Book thru IHG 800, Room discounted, wow. Did not receive a snack or the 500 bonus points offered at all other properties. February 23, 2015
Rated 2.0 out of 5.0 by Booking flubbed by offsite IHG reservations to start... The "suite" is not really a suite, no separation of living area and beds other than a half wall. Noise issue. The price was a lot as well. My biggest pet peeve was not being allowed to book by calling the hotel directly. And when i was 'sent' to reservations, they screwed up the rate, then when i called hotel, who sent me back to them, they could not fix it. My next call was to 'customer care', a case was created and they said they had to talk to the manager who only worked 4 days a week (really???). No one ever contacted me, manager/reservations/cust care. I called cust care again 4 days later and they just said 'sorry', someone should have called me. i called hotel again and this time someone 'in charge' (not manager, maybe IHG rep?) put a note on my reservation that rate could indeed be refundable (the error made by reservations). Upon arrival the front desk staff was also in a harried state each time I spoke to them. The wifi was down and finally after two calls to front desk was reset. It was just a time consuming effort for an overly priced adequate (bathroom door dirty) room for one night. February 17, 2015
  • 2015-03-29T13:02:30.774-05:00
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