Rated 5.0 out of 5.0 by FlakCer Great Stay!
I visit San Antonio on the south side for work once in a while. I have had a great stay every time I come to this hotel!
May 30, 2013
Rated 5.0 out of 5.0 by Txtigah Bad Address
I am a loyal customer of HIE but I was really aggravated on my stay in San Antonio. Hie put an absolute bogus address on the reservation form so that I spend approximately a hour and many mile trying to find the location. The actual location of the hotel was approximately 20 miles from where the reservation had the address. I finally had to call the hotel only to find out the truth about the location. The staff was outstanding as I was really agitated by the time I got to the hotel. The were very courteous and offered an upgrade for my troubles. The staff indicated that this was not the first time travelers had this problem and they had made customer service aware of this problem, but obviously they had not fixed the problem. If I was not loyal to this brand this would have been my last stay at HIE. Now I am never going to be sure about the address they list and I am going to call ahead to make sure.
Oh, I just noticed on this review form they still have the wrong address.
April 29, 2013
Rated 5.0 out of 5.0 by justbe Who knew?!
I wouldn't have expected to get so much out of what I consider a 'midrange' hotel. I arrived late (like 10 o'clock) and while they booked me in a room type I'd requested, it wasn't on the ground floor. When I asked if one was on the first floor, the front desk attendant left to verify the last one had been cleaned and then happily and quickly changed me to that one.
So I ended up with a king size room with lots of space (separate although open living room/office area), a comfy bed, and perfectly lovely bathroom. What a pleasant surprise...who knew?!
April 27, 2013
Rated 4.0 out of 5.0 by Senordlc Friendly staff
Great location right off a major highway, but never heard the traffic noise because of quiet interior rooms. The staff was very friendly and helpful. I would definitely recommend this hotel to those staying in south San Antonio.
March 22, 2013
Rated 4.0 out of 5.0 by Jones1234 Needing rest
I had lots of traveling to do and was very tired. The bed was very comfortable, the room was quiet, and I was not worried about my safety (as I have been in some places I have stayed). The fitness center equipment is not good but everything else was up to par.
March 3, 2013
Rated 5.0 out of 5.0 by JesseV45 Great overnight experience
We were attending a funeral in SA and needed a convenient location to stay. This far exceeded our expectations for a Holiday Inn. The bed was really comfortable and the staff was ever so gracious.
February 1, 2013
Rated 5.0 out of 5.0 by OandGTravel1 Excellent Front Desk Personnel
The front desk personnel are always courteous and always greet you with a smile. Always nice to come back to hotel to a nice, clean and comfortable room each evening of my stay.
January 3, 2013
Rated 3.0 out of 5.0 by Hacksaw Wash towels were light brown
Bathroom was dirty, no shampoo, walls are thin, to close to the highway.
November 18, 2012