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Rated 4.0 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Everything was great. we would recommend this hotel to anybody.Great location. Easy to get down town.Priced right. Paul February 27, 2014
Rated 5.0 out of 5.0 by Great Service Was treated with kindness and respect. Will definitely return and recommend. February 27, 2014
Rated 5.0 out of 5.0 by Great Service Comfortable room and great location near great restaurants and Movie Theater February 23, 2014
Rated 4.0 out of 5.0 by Great Service We stayed here for my son's graduation at Lackland AFB at the end of January. The service from checking in to checking out was excellent. We left every day at 6:30a.m. was able to eat a hot breakfast before we left and returned to fresh linen and clean room at the end of the day. The lady who made breakfast was very pleasant (sorry I cannot remember your name, should've written this earlier). I was able to check in and print my boarding pass in the business center. I recommend this hotel because it it proximity to the AFB and other activities in the area. Thanks for making my first trip to San Antonio a memorably one. February 19, 2014
Rated 1.0 out of 5.0 by I do not know what happened? We have stayed twice before our 2013 after Christmas stay and they were excellent. I just do not know what happened. First of all the room smelled horrible more so in the restroom. The shower setting could not be moved the lever to regulate hot from cold would come off the wall and the drain was clogged. The people above us had children constantly running and we could hear all the loud thumps at late hours as we tried to sleep. We told the front desk but I guess it went on to deaf ears because it did not get better. We complained yet once more and their was someone else and the thumping and jumping stop almost instantly which was already 12 midnight. The following morning I let the front desk know that if the noise would continue when we arrived back to our room that evening we would be requesting another room. The Front desk lady said that there was another room available on the top floor and we could change rooms if we wanted to so we did. The room was dirtier than the first and was way smaller and the bathroom smelled like extremely bad body order. I went to Walmart and bought carpet freshener , Clorox II and fabreeze. I know they were over booked. But really?! I find that is no excuse on two nasty rooms. Never has this ever happened to us at any of the Holiday Inns in all our life time. Maybe bad management . I do know but our experience was bad for the first time never before and we love to stay at this hotel brand everywhere we visit. We are devotees . Come on get together! February 12, 2014
Rated 5.0 out of 5.0 by A Great Place to Stay We stayed at the Holiday Inn Express San Antonio-West while attending the Air Force Basic Training Graduation. The location was perfect - equal distance between the airport and the Lackland Air Force Base. We had a 2-queen bed suite which was very spacious and clean. The staff was very helpful and extremely accommodating to us. I would definately stay there again. February 12, 2014
Rated 4.0 out of 5.0 by Great place This was a great place to stay. Only had one problem the heater was broke and it was freezing. But the front desk lady apologized and gave us a discount. So all in all it was a good experience just a little cold. January 17, 2014
Rated 5.0 out of 5.0 by I thought I was a dummy For the 1st time in my life I drove to the wrong hotel, and boy am I glad I did...Christina, at the front desk, was kind enough to call the hotel my wife and I were supposed to be at and had our reservation transferred to her and she even honored the rate from the prior hotel. It was just a quick 1 night stay but my wife and I both though that the rooms were as nice as some of the pricier hotels on the River Walk. It was a great location and we will definitely be back. January 12, 2014
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