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Rated 3.9 out of 5 by 229 reviewers.
Rated 4.0 out of 5.0 by Freundliches, sehr hilfsbereites und kompetentes Personal sehr gut erreichbares Hotel in Suburb, gute Nähe zum Flughafen und ausreichend Parkplätze vorhanden. In 100m Nähe 2 gute Steakhäuser, Ingram- Einkaufszentrum zu Fuß zu erreichen. November 13, 2015
Rated 5.0 out of 5.0 by Comfortable Stay This was our 2nd time staying at this hotel. The first time we had some issues but the hotel staff was very responsive. It is because of their customer service that we opted to stay here again. This time everything went great and we had a wonderful stay. Room was clean, comfortable and cozy. We had a restful sleep and ended up oversleeping and missed the free breakfast. We will stay here again. It's in a nice location and convenient to plenty of restaurants and shopping. Definitely recommend a stay here. November 12, 2015
Rated 1.0 out of 5.0 by Very Disappointed! We usually enjoy our stays at Holiday Inn's. This one, however, was terrible. The hallways, elevator and room were very dirty. Old dirt - I am surprised that the elevator door closed because the door track was so dirty. Our room was above the pool and the chlorine smell was overwhelming. The walls were scraped and scratched, they really needed paint. The front desk staff and manager did not seem to care. We left 3 days earlier than planned. If what we saw was that dirty, I can only imagine what the kitchen cleanliness and pool care must be like. Ugh! November 7, 2015
Rated 5.0 out of 5.0 by Happy with every detail There really was not anything about this hotel that I did not like. It was very comfortable and spacious for our family of 5. Housekeeping did a great job and breakfast was yummy. The fresh pancake maker was a neat bonus. October 21, 2015
Rated 5.0 out of 5.0 by excelente hotel buena ubicación, trato muy amable de parte de todo el personal,habitaciones muy comodas en general el hotel excelente. muy recomendable!! October 16, 2015
Rated 3.0 out of 5.0 by Sweaty Experience Upon arrival in the room we found the A/C was not on and the room was hot. Not a fun experience after a day in SA. Called the front desk and received immediate assistance so customer service was great. The hotel is older and it shows in some areas. The bathroom wallpaper was peeling in one area and there was a cockroach visiting us in there throughout our stay. Of course, lights on and it ran. Also, the bathroom light fixture was filled with dead bugs. Needs to be cleaned. Other than that, I'd give this hotel another try due to the quick customer service and the location. I do recommend that staff keep the A/C on in the rooms for arriving guests and they spray for bugs. October 2, 2015
Rated 5.0 out of 5.0 by Great staff Very curteous staff, professional and attentive Would love to have longer stay. Thank you very much for making my stay very pleasant. September 28, 2015
Rated 5.0 out of 5.0 by Great Stay and Service This hotel was both comfortable and relaxing, as well as having complete customer service. The staff here really tries to meet your needs and preferences. From the start of my stay they did everything they could to help. Firstly, when i checked in i got the wrong room, which was already somebody's room. The staff immediately stepped into action and quickly fixed the issue. They got me into a new, very nice room and also made the first night free of charge. I also went down to do some laundry the last night of my stay and they didn't have enough quarters for the washer and dryer, so they let me use the larger hotel dryer, free of charge, and when i forgot that i hadn't brought laundry detergent i went to the front desk to buy some and they gave it to me free of charge because of the dryer situation. Also as i was waiting i was given a beverage and the staff made sure i was completely comfortable. When my clothes finished drying the manager offered the folding table for me to use to fold my clothes and even brought me my suitcase which was in the lobby sitting area. Every problem that arose this staff/manager completely found a solution, quickly and effectively. I would highly recommend a stay at this hotel. September 27, 2015
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