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Rated 4.2 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Great Choice Great customer service. Clean updated room. Comfortable bed. Easily accessible amenities. June 26, 2014
Rated 1.0 out of 5.0 by Not interested in return business I initially booked my stay at this holiday inn express. I meant to book it at the holiday inn up the road. After booking at the holiday inn up the road I attempted to cancel this reservation and was told that was impossible because it was, "a special internet rate." It was the same rate quoted when I called the hotel directly. This is why I don't like to book off travel sites and the like. But there's no advantage to going directly through holiday inn now so I won't anymore. June 24, 2014
Rated 5.0 out of 5.0 by Very clean property I was very pleased with my stay at the property. The staff was very helpful and the hotel was one of the cleanest hotel i have stayed in for sometime now. June 23, 2014
Rated 4.0 out of 5.0 by Close to the SAT airport Great hotel, great price Vs. staying near the Fun parks and paying almost 40% more. No way. Quiet hotel, nice staff. Limited parking at night. June 23, 2014
Rated 5.0 out of 5.0 by Great service We have stayed many nights at this hotel and the service is always goes above and beyond. Highly recommend!! June 20, 2014
Rated 4.0 out of 5.0 by Very nice hotel I was afraid that I would hear airport noise, but such was not the case at all. Very quiet. Room was very large with a nice area to sit in the lobby where I could visit with other family members staying there. It was half the price of the other Holiday Inn near the airport, so I thought it might not be very nice, but was pleasantly surprised. Only problem was the coffee pot in the room took over an hour to make 4 cups. I reported it to the front desk and they said they would replace it and offered me a 10% discount for the inconvenience. I would definitely stay here again. June 20, 2014
Rated 5.0 out of 5.0 by Perfect night's sleep stayed in this hotel to get to a doctor's appointment early the next morning. It was a great night sleep and easy to get in and out of the hotel to make my appointment in plenty of time. June 19, 2014
Rated 2.0 out of 5.0 by Bugs Lot of roaches on ground floor. Staff tried to remove them but there were a lot. June 11, 2014
Rated 5.0 out of 5.0 by Habitacion limpia y comoda muy confortable La cama y las almuadas estan excelentes para dormir el baño tiene una regadera con inceible presión y el enjuage es muy bueno, ademas de tener un aroma muy agradable. la habitación con oscuridad adecuada para dormir. y te puedes relajar en el sillon , tomando cafe. Me encantó y disfruté mucho mi estadía, Por lo que regresare a hospedarme en el Holiday INN May 30, 2014
Rated 5.0 out of 5.0 Excellent Hotel Got to stay free with my member rewards - this is a great Hotel! April 25, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Good hotel. Booked 2 night stay with wife and 2 kids for our weekend trip to seaworld. Room was clean, breakfast was good, was quiet during the night so we sleep good. Staff was good from the day we arrived till when we left. Would recommend. April 24, 2014
Rated 5.0 out of 5.0 by Quiet room Rooms are always quiet and clean. One of the best places to stay in San Antonio. April 19, 2014
Rated 5.0 out of 5.0 by All you would expect and need This is one of my favorite IHG properties. I've stayed here on multiple occasions and it's consistently been clean, the breakfast is great, the staff are friendly and the rooms are comfortable. It's not fancy but I'm looking for clean and comfortable, not mahogany paneling in the elevators. It's a bit off the beaten track but I like that. It's close to major thoroughfares in the San Antonio area so it's a great central location for a family vacation with decent access to the Alamo downtown and Six Flags, and some shopping centers are not far away. I'm confident you will have a good experience here as well. April 15, 2014
Rated 1.0 out of 5.0 by Club Members Not Welcome My IHG status was downgraded to Club from Gold and I became a second class member at this point. It's not that big a deal, but its nice to receive a water and snack when I arrive. No other location has ever declined to give me the welcome bag. This location did and could have cared less. April 6, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Stay I stay here at least once per month. The property is well managed. The facility is very clean, beds are quite comfortable. Hot breakfast is above norm for a 2.5 star hotel. Very positive experience. February 9, 2014
Rated 2.0 out of 5.0 Unfriendly check in Lady at the front desk was very unfriendly with us during our check in process. Se asked us if our address on IHG was ours or somebody's else?? Incomprehensible question. She didn't realize my member status within reward group we I asked for a possible upgrade and didn't bother to check on system any possible availability for such upgrade. Tub was not working properly as water accumulated very fast January 11, 2014
Rated 5.0 out of 5.0 by Nice place Clean room and bathroom, comfortable bed, knowledgeable professional staff. January 3, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Nice Room, A/C Unit Slightly On The Loud Side. Comfortable Mattress, Need Different Pillows. Great location. January 1, 2014
Rated 5.0 out of 5.0 by One of the Best Room was comfortable - microwave, refrigerator, bathroom . . . . all great. Coffee pot not hot enough, but that was the only detraction. Guest store offered good variety & breakfast was well done. December 31, 2013
Rated 5.0 out of 5.0 by Great place in San Antonio The hotel is conveniently located with easy access to entire ares of San Antonio. The staff are courteous and friendly. The hotel is quiet and you will get a good night's rest. Very reasonable rates. I recommend this hotel to family and friends. December 25, 2013
Rated 5.0 out of 5.0 by My first choice when I go to SA This hotel has always been clean, convenient and reasonably priced. Did I mention they have great coffee? November 26, 2013
Rated 5.0 out of 5.0 by Best Weekend ever! We started staying with Holiday Inn Express after some bad stays with other chains. Best price for your money, comfortable rooms and friendly staff. I am that person inspects the room before unpacking anything, it's been a relief to go into a room here and not have to do that. Thank You for a great stay! November 16, 2013
Rated 4.0 out of 5.0 by The room was quiet, clean and comfortable We enjoyed our stay, it was very relaxing. It was if we were the only people in the Inn. November 15, 2013
Rated 1.0 out of 5.0 bad bad experience i arrive late with my two childrens, i say to manager i want a room in first floor,the manager give to me in third floor, the manager more late talk to me by telephone, and say me , do you be quiet, or leaving from the hotel o change room, i choose change room and in this moment surprise one room in the first floor, i very upset and very angry my wife, the manager say give to me a discount in the check but no have any discount in my check. November 6, 2013
Rated 5.0 out of 5.0 by Great home away from home! I have always enjoyed my stays at your property. The people are very welcoming and eager to please. My husband used to say your bed was so comfortable he didn't want to get up even to go eat. He was killed in an automobile accident three years ago and I wasn't sure I could make the trip to San Antonio alone, but I felt at home when I took my first trip there without him. Thanks to everyone at Holiday Inn Express for making the hotel the place it is. November 4, 2013
Rated 5.0 out of 5.0 by Nice place! We have intentionally not stayed here in the past based on we assumed that it wasn't as nice of a neighborhood as the IHG properties north of 1604, but when I ended up staying there for "points" reasons I was very pleased and impressed. The location is actually more convenient to the places that we visit and is MUCH easier to navigate than US281 is north of 1604. The staff were very nice and accommodating and the property was clean and well-kept. We will be staying here again when we return to SA for our next visit. October 15, 2013
Rated 5.0 out of 5.0 by Great price great room Loved this place. The bed was comfortable, the room was very spacious. Had a sleeper sofa, didn't use it but great to have a small living room area. Had microwave and fridge, always a plus. Was right off of the highway, yet was very quiet. And for a Saturday night the price was great. I'd stay there again. September 28, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay I had a one night stay during a recent business trip. We stayed at this hotel because we were attending a sales meeting in the area and the room price was fantastic. The hotel looks new and the room was clean and comfortable. Wi-fi was fee and worked well. Staff was friendly and seemed to know what they were doing. Contiental breakfast had the usual (pankcakes instead of waffles) and they have coffee in lobby as early as 5:30am. September 27, 2013
Rated 5.0 out of 5.0 by Good Value - Nice Hotel Price was outstanding for a nice room with a comfortable king size bed. Quiet hotel off a side street on Hwy 281 North. Quick drive from the Airport. Called hotel to confirm directions before leaving Airport and they gave me an alternate address to put in GPS and confirmed directions. Easy check in and lots of parking. Used the treadmill in the fitness room and had the free breakfast. Great value for the stay. September 27, 2013
Rated 1.0 out of 5.0 by Dirty Room We asked for two queens size beds and when we got there the beds were full size. After looking around my room I found a pair of children's dirty underpants next to bed near the window. This really made me feel they do not clean the rooms very well. The shower head needed to be clean and had a lot of green build up. The tub was leaking from the bottom of the seal and the water did not drain very well. We stayed two nights at this location and we used our reward points and we asked for a larger room and they can take additional points the front clerk called her manager and she said it would be an additional $20.00 to move to a bigger room but we stayed in our original room. The first morning after eating breakfast in the hotel I saw the breakfast attendant sitting on the prep table after she came back from the bathroom. I think if you are going to prepare meals on that table you should not be sitting on the table. I did not eat breakfast on the second morning because I felt that if this person put her bottom on the table where she prepare meal it is very unsanitary. I would not ever stay or eat at this location again. September 15, 2013
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