Rated 4.0 out of 5 by 77
Rated 5.0 out of 5.0 by Heatfan936 Great service
We were there for a cheer competition and had 3 little girls. One of them got sick and It was a long stay. but they were very good about getting us more bedding and supplies through this rough stay. I was very pleased as they were very patient.
January 16, 2014
Rated 4.0 out of 5.0 by Larry7755 Comfortable beds and clean room
Front desk staff was very accommodating. Beds were comfortable and the room was clean. An emergency stay, so the complimentary tooth brushes & paste, saving cream & razors will bring us back to this hotel.
January 15, 2014
Rated 5.0 out of 5.0 by Al H One of the Best
This was our third recent stay at this property and we continue to be delighted. We arrived a day early for an extended stay and even though San Antonio was hosting a major bowl football game the general manager was able to work his usual magic and get us in and settled in a nice room. Every time we have come to this property we always draw comparisons with other properties and this HIEX comes out ahead. The staff is what seems to make the difference from a friendly breakfast attendant to a room attendant who does all of the little things. Keep up the good work and we will be back.
January 9, 2014
Rated 1.0 out of 5.0 by VeryAngryDad Terrible Experience
I made a reservation via the IHG reservation line. We have 4 young children, so I made it clear to the reservation agent that we needed two connected rooms. She assured me that the two rooms that we reserved would be connected. When we got to the hotel, our rooms were not only not connected, but were across the hall from each other. My wife and I had to split the family up so that we could sleep in seperate rooms. If I had known that we wouldn't get connecting rooms, I would have never stayed at Holiday Inn Express.
The state of the rooms was terrible as well. One room still had disgusting food in the mini fridge left over from the previous guest. The other room had stains on the ceiling from an unknown source.
I am absolutely disgusted by the condition of the hotel and the way that our reservations were handled.
January 3, 2014
Rated 4.0 out of 5.0 by Shelly & Diddy Need to hire more workers
When we arrived, we waited about 10 minutes for someone to come to the desk to check us in. We noticed that the person who works at the front desk also worked as a housekeeper. There is only one elevator and the printer inside the business center is extra, extra slow. Overall, we love the stay and the breakfast was hot and delicious.
January 2, 2014
Rated 5.0 out of 5.0 by bird956 Good rooms
I stay here once a month and its always a great pleasure to stay there and rest
December 29, 2013
Rated 5.0 out of 5.0 by Boss456 Nice staff
Hotel is clean and staff are helpful
need to improve breakfast quality
December 11, 2013
Rated 5.0 out of 5.0 by Dragonflygrly Amazing
We stayed in the jacuzzi suite. It was amazing. Tiled entry way. Tiled bathroom. Huge bed. Wonderful friendly staff from the front desk to the housekeeping staff to the continental breakfast staff. Will stay here again. Very pleased
December 11, 2013
Rated 5.0 out of 5.0 by barbi54 GREAT PLACE TO STAY EVER
I HAVE TO SAY THIS IS BEEN THE MOST FRIENDLY PLACE WE HAVE EVERY STAYED IN. WE ENCOUNTERED A PROBLEM WITH OUR BOOKING. THE MANAGEMENT WAS COURTESIOUS AND RESOLVED OUR PROBLEM. EVERYONE THERE WAS EXCEPTIONALLY NICE, WE WERE TREATED AS A PERSON, NOT JUST A NUMBER. WOULD DEFINITELY STAY THERE AGAIN!
December 7, 2013
Rated 4.0 out of 5.0 by Chaz1968 Great rooms at a great value
The hotel was very clean and the rooms were comfortable. The daily breakfast was great and the staff was very promt at keeping it full. The housekeepers were good as well but the only complaint that we had is that they never replenished our coffee in 3 nights. We had to ask for more coffee from the front desk. Other than that it was a great stay and a great value in a location that was central to everything. It wasn't really in the Medical Center which was a good thing.
December 4, 2013
Rated 2.0 out of 5.0 by dallascbst Should not be called Holiday Inn Express
Where do I start?
This does not meet the standards I expect out of Holiday Inn and IHG Partners. I have stayed at multiple Holiday Inn Express', but this should be equivalent to a motel standard at best.
Someone could not pay me to stay here again. First off the room I got was for a disable person (no offense, but my whole party does not need this). Next, the room was dirty on arrival. The bathrooms were not clean, the bed sheets had blood stains
(was changed 3 times, and at the end I just went to a walmart and bought bed sheets (~$100.00) to use.) The couch in the suit had torn cushions.
The owner does not care about the appearance of the hotel or customer service. They are more interested in decorating the main entrance area then cleaning rooms and keeping customers happy. That was the first nights issue.
The second day, I came back to my room at noon and nothing was on the bed, all the sheets were removed and pillow cases. The bathroom had all the towels taken and new ones were not supplied. The Kitchen area was not cleaned either. The trash was not taken out either. I complained to the front desk and 30 minutes later a maid came in just to say "We are busy." That is not an excuse to make a room non-functional. Then the maid went 6 times to get clean sheets. I told her, "don't worry, I am going to put the sheets I bought on since you don't have any clean sheets in this facility." The bathroom was cleaned 2 hours later and then 10 minutes later I got towels.
THIS IS NOT ACCEPTABLE. I have a 10 month old baby and we had to hold him to let him nap. Also, we had to use clothes to dry him from a shower since there were no towels. I would have to reconsider IHG in the future after this experience. It's not like I am staying at the hotel for free or something that I get mis-treated and have to inspect the quality of the room.
I was trying to get another hotel but everything was book up for Thanksgiving weekend. Had I known in advance I would not
have booked at this Holiday Inn Express.
December 4, 2013
Rated 5.0 out of 5.0 by RR4545 Great and very friendly staff, keep up the good work
Only one night but it was great and very friendly staff, will return this coming Thursday and will stay here again, thank you
December 3, 2013
Rated 3.0 out of 5.0 by roncho clean rooms
the double room has a full beth it will be better with king size beth, the breakfast was so poor dosn't has that they offer.
December 3, 2013
Rated 4.0 out of 5.0 by RachelP Great Stay!
This is our second time staying at this hotel. We had no problem except with one staff member at breakfast with our teenage girls. She was rude to the girls, although they went for breakfast shortly after 10 am expecting nothing but left overs. She called them "stupid". Regardless of the circumstance, it is not acceptable to be rude or calling names. There is never a situation where that is okay. It was reported. Other than that, the remainder of staff were very accommodating and we would stay there again. Perfect setup for us (two adjoining rooms).
November 27, 2013
Rated 4.0 out of 5.0 by AlamoYankee Overnight in San Antonio
Friendly staff and clean room. Easy access to the medical center and downtown. Spacious breakfast area with usual HI Express items. Good value, would stay again.
November 24, 2013
Rated 3.0 out of 5.0 by LunchLady3 Check the bathroom first!
After a long day at the hospital, I arrived with my father who had just had eye surgery. Once he took his medication, he fell asleep. I made a few phone calls then decided to shower. I was surprised to find a used bar of soap and half bottle of shampoo as I drew back the curtain! When I told the person at the front desk, he didn't seem surprised at all. I guess this may be a common occurrence at this hotel.
November 13, 2013
Rated 5.0 out of 5.0 by fireball26 HOSPITABLE AND FRIENDLY STAFF
Everything was excellent. Clean Rooms, Bed was Awesome, all the staff was great - from the housekeeping to the manager. Loved the experience!!!
November 11, 2013
Rated 4.0 out of 5.0 by GSG1 Good Choice
Hotel was comparable to most HIX hotels. Staff was very friendly. Room was clean. Free breakfast. Can't complain.
November 11, 2013
Rated 5.0 out of 5.0 by MarkCOverton Exceptional Service
We stayed several days at this hotel. Bryan and Stephan front desk service providers were so kind and professional. They made our stay so nice. They remembered our names when we would walk through to the elevator and were always smiling and asking if we needed anything. They would give us ideas of what to see and do to have fun in their city. Thank you for having quality employees.
November 7, 2013
Rated 5.0 out of 5.0 by Buckee Nice room
Very nice staff. Comfortable & relaxing stay. Neighborhood was a little suspect, but overall very positive.
November 1, 2013
Rated 5.0 out of 5.0 by luitzio Very good
Everything was very nice. The staff, accommodation and location was excellent.
October 27, 2013
Rated 4.0 out of 5.0 by KAMARA38 Enjoyed my stay
I had to go to San Antonio recently, and stayed overnight at the hotel. It was clean and welcoming. My room was nice. The staff was courteous and pleasant. The breakfast was hot and fresh. Nothing to complain about. I would certainly stay there again.
October 27, 2013
Rated 2.0 out of 5.0 by HP1949 Non Functioning Amenities
Stayed four nights. ..
No light bulb in desk lamp.
Refrigerator not working. Lost all my veg. Foods, Milk and Coconut water
Outside Jacuzzi- No jets worked
Business center: Door handle from inside came loose in my hand. I had to call Front desk to get me out.
Paper trash from under work table not pickup.
Coffee and condiments not refilled. Had to ask FD to get refills.
Coffee cups and water cups not replaced.
At checking: The owner lady started taking phone reservation keeping my info, ID, credit card, reservation papers in her hand,
She kept discussing with house keeper. I had to be rude and asked her to hang up the phone, stop house keeper and CHECK ME IN first. She admitted she is not good at checking in. (She was owner wife)
All staff was still smiling inspite of shortage of FD, part time. Maintenance person.
October 26, 2013
Rated 5.0 out of 5.0 by mm5556 great
It was more then we expected very comfortable, clean friendly staff thank you
bed was great
October 24, 2013
Rated 5.0 out of 5.0 by stubby60 Home away from home
Always we feel so welcomed, comfortable, and at home. We had said we would be very late arriving, but we got there early. The manger had already turned the lights on and put the cookies and water in the rooms. We really feel like this hotel is our home away from home.
October 18, 2013
Rated 5.0 out of 5.0 by DJ1954 Beds we comfortable and our room was clean
Brandy was helpful when we booked our room, all the staff were helpful and friendly. Our room us clean and quite, the bathroom was clean (that's a big deal for me). We will stay again. Midland,Tx
October 10, 2013
Rated 5.0 out of 5.0 by Cindy30 Great Service and good location
The service was excellent. The room had the air conditioning on upon arrival and water and snacks were provided. The location to my destination was perfect. Thank you.
October 6, 2013
Rated 4.0 out of 5.0 by Smilie1 Great Service
First time in a long time having great staff and great service. Rooms were extra clean! Hotel conveniently located to the Zoo and Incredible Pizza Place.
October 3, 2013
Rated 5.0 out of 5.0 by Kittykat13 Clean rooms
Nice & pleasant staff , good location , clean rooms . Will stay agian
October 2, 2013
Rated 5.0 out of 5.0 by Roy50 Fantastic Front Desk
Stayed on September 26, 2013. Went to San Antonio for my fathers birthday. Had an issue with the vending machine where my debit was charged but my bottled water wasn't dispensed. Went to the front desk asking for assistance. The lady up front was very friendly and bubbly. She indicated she didn't have any experience with the vending machine but she could still help. She went to the back of the desk and brought back a bag with two bottles of water with cookies! I also needed a band aid and she was able to help with that too! She handed me her car keys and trusted me to get one out of a toiletry bag in the trunk of her car. She was so sweet and nice that there really isn't another choice for us to stay when I go back to San Antonio. We are staying there again! Thank you nice lady!
October 2, 2013