Rated 4.6 out of 5 by 183
Rated 4.0 out of 5.0 by yankeefan2474 wonderful customer service
The hotel is hard to find, you have to go up the hill behind the shopping complex. The Lobby is warm and inviting, the staff was wonderful and check-in and check-out was a breeze. I was able to print off my boarding pass in the business center. The Director of Sales was so helpful and kind, and helped me decide where to eat for dinner, and where to go shopping. The front desk staff were all wonderful. And you breakfast attendant is top notch. She was restocking the coffee and breakfast bar so quickly she never ran out of food, and always greeted each person daily. The bed in the room was very comfortable. It was difficult to sleep a couple of nights due to construction noise near the hotel, but not at the hotel. Overall an excellent stay and I would definitely refer anyone coming to the area to stay. Very close to beach, shopping, and great restaurants within 10 min of hotel.
March 25, 2015
Rated 5.0 out of 5.0 by BrendaBoBenda Lovely SoCal Hospitality
Tesh. Allan, Jenny, and Sarah were who I encountered most, and all were friendly, accommodating and made a positive difference in my stay. I hope to return someday!
March 23, 2015
Rated 5.0 out of 5.0 by B-man SD FABULOUS EXPERIENCE--GREAT STAFF
Great location so close to historic El Camino Real (Downtown San Clemente). Beautiful hotel location, with historic arches and towers reminiscent of the Sapnish explorers and their Missions! Allan at the front desk was a superb ambassador and helped us above and beyond with all of his restaurant recommendations. Great meeting space as well and so convenient off of Hwy 5 to LA, Orange County and San Diego. And no parking charge! Yeaaa!
March 16, 2015
Rated 5.0 out of 5.0 by jcnick Comfortable
Pro: relatively quiet, comfortable room, good breakfast, friendly staff.
Con: The light and fan in the bathroom share the same switch, and the fan is fairly noisy, so turning the light on is a loud experience.
March 9, 2015
Rated 5.0 out of 5.0 by gersu01 overview of stay
all the staff from cleaning staff to the front desk were very friendly and acknowledged us at every opportunity, making us feel very welcome.
the room was very clean and comfortable.
the breakfast was enjoyable. the staff were friendly and made sure all of the food items were well stocked.
san clemente was a great stopover for us. great scenery,and many fine restaurants to dine at.
March 8, 2015
Rated 5.0 out of 5.0 by ScienceAdvisorSteve Nice place, Good staff
The staff was exemplary. Nice place. A bit tricky to find. The large sign at the end of the actual street (Via Pico Plaza) needs a *large* arrow poining to the right.
The I-5 is right behind the sign? (;-)
The shortcomings were relatively minor:
- There was no night-light in the bathroom. It was very dark at night.
- Rather small bathroom.
- The rather noisy bathroon exhaust fan always came on with the light. (no fan switch)
We found the pancake 3-D printer amusing ! (;-)
March 7, 2015
Rated 5.0 out of 5.0 by SueInSanClemente San Clemente
Great location. Very nice staff. Good hotel, I recommend this Holiday Inn.
March 2, 2015
Rated 5.0 out of 5.0 by BettyLiz Overall Service was very good.
As a whole, my stay was very good except or the problem I had with reservations of the Conference Room. All the rest of the staff were excellent.
February 28, 2015