Rated 4.1 out of 5 by 60
Rated 5.0 out of 5.0 by oliver8367 Staff great service
This hotel was hands down the best hotel in a long time! It all started at the Check-In which was quick. The staff is also very very friendly. The bed was awesome, never felt so good after that.
August 18, 2014
Rated 5.0 out of 5.0 by Daniel Z Daniel Z
Great management, staff delivers hospitality and a wonderful stay. We love staying here. We will be back soon.
August 18, 2014
Rated 5.0 out of 5.0 by gpbritus Breakfast
We had a short stay...but the highlight was the breakfast we had and the service was great. We did the buffet and the food was delicious...not to mention the host. He was a hoot. Very entertaining and made us feel very comfortable. Wish I could remember his name! But I am sure you know who I am talking about if you have stayed at this hotel!!!
August 13, 2014
Rated 5.0 out of 5.0 by tigmack Spacious room / abundant dining
Just a few quirks when we arrived, but the staff was handling it (elevator and internet). The hot water in the shower wasn't working either (it wouldn't stay on,) so they only get one more chance for me to stay here. I hope they fixed it all, because this is a convenient, beautiful location, with a very friendly staff, especially in the restaurant.
August 1, 2014
Rated 3.0 out of 5.0 by Stewb99 Broken elevator
Avoid until the elevator is fixed once and for all.
July 31, 2014
Rated 3.0 out of 5.0 by Caneel Poor quality
just average. Lower than expected. Would choose Holiday Inn Express next time
July 25, 2014
Rated 4.0 out of 5.0 by Retiredfiredude Nice folks
Was part of a large group. Staff was excellent and allowed to enjoy the patio area without fuss.
Near plenty of places to eat within walking distance.
Near freeway, but did not notice noise.
July 23, 2014
Rated 3.0 out of 5.0 by Joe1069 this could have been a great stay
1. This was a working vacation and i needed in room internet service. I was unable to connect the first night and talked to Todd the Manager the next morning, Todd tried hard to help that morning and we were able to get a connection with 2 bars. However, as soon as Todd left the connection failed and the network didn't even show as a possible connection. I left a message for Todd to call me and he never returned my call, that was on 6-18 as of today 6-23 i still haven't heard from him.
2. the dining experience was excellent, especially by the manager (Inaja? who's name i can't remember how to spell), but he was from Persia. he couldn't do enough for you. good food, great service and a fun experience. that was over the weekend. on Monday i received a nice greeting when i entered the restaurant by both Boyd and another i believe to be the cook, however things went down hill from there. he was surly when asking for something, messed up the order. then watched him serve another table of 7 and mess up their order a couple of times. Boyd when he brought me my check tossed on the table from behind me. No here's your check, I'll take when your ready, nothing. i left and came back a few minutes later and asked for a cup of coffee, which he reluctantly poured for me saying "there's coffee in the lobby"..
my wife running late as always, walked into the restaurant at 10 minutes to 10 (they close at 10) My buddy Boyd told her the restaurant is closed and refused to serve her. when i confronted him at 5 minutes to 10, he said he didn't tell her the restaurant was closed but that it was closing and then told me to send her in. in can figure my response to that, FORGET IT!!!
As i said this could have been a great stay, i travel every week end 6 months out of the year at various properties depending where my office books me. this was the worst experience I've had, especially from a Holiday Inn Property.
I'm still waiting for that phone call, Todd!!
July 23, 2014
Rated 5.0 out of 5.0 by BootCamp Awesome Stay!
Clean, located close to the 5, and nice breakfast restaurant on site.
July 21, 2014
Rated 4.0 out of 5.0 by green water noise proof!
I was very surprised that once you close the sliding doors that you can't hear freeway noise. In every other SC hotel I have stayed at you can hear the cars all night long. Staff was friendly, hotel was nice. Good pool. Would stay here again.
July 17, 2014
Rated 1.0 out of 5.0 by Eross Poor
Smells like cigarettes and wifi is intermittent
the hotel is on the freeway and the windows are not thick enough to absorbe the sounds of card
July 7, 2014
Rated 5.0 out of 5.0 by minipoodle Excellent Customer Service
Enjoyed the hospitality and friendliness of the staff. The accomodations and common areas were very pleasing to the eye.
July 7, 2014
Rated 2.0 out of 5.0 by weddingboy Ugh
Noise, Broken elevator, no parking...Need I say more?
June 25, 2014
Rated 5.0 out of 5.0 by Froggo 37 Great view out the window
Nice place, nice view, great coffee, pleasant staff and was always given a bottle of water when I returned from a run on the beach.
June 12, 2014
Rated 5.0 out of 5.0 by DaronS Friendly, professional and helpful staff
This Holiday Inn property in San Clemente has a great location (within walking distance to excellent restaurants, shops and the beach / pier) with some of the best staff that I have ever encountered. The value of this hotel is exceptional and I highly recommend it to anyone who is traveling to San Clemente on business or pleasure.
June 9, 2014
Rated 2.0 out of 5.0 by Sad SoCal Stay San Clemente Stay
The overall hotel was nice and clean and the location is great. However the hotel staff did not have skills/ training in customer service. If they did it was not shown; My first impression was when I asked for coffee.Most hotels always have fresh coffee, upon check in. When I asked for coffee the front desk person said no we do not have any and if you want you can brew some in your room or go to Starbucks, this was not good warm hospitality and not the kind that makes a person want to return to your hotel. I was expecting to find a "State of the Art" fitness center as advertised. Let me enlighten you, it is not. Nothing in the fitness center worked. Not one piece of equipment worked, not the stationary cycle or both elepticals. There was not one working piece of fitness equipment in working order, you also advertised a tread mill, but there was not one.. There was not a remote for the TV either. I called the front desk and he came down and said to me" what channel do you want the TV on, I guess he planned on being my personal remote while I tried to get a workout. I said to him I can change it myself but I prefer to use a remote since I intended to work out.. After all that I hopped on the Eleptical, then bicycle and none were working. Nope, no state of the art fitness center here. So I reported it to the maintenance person. That evening, we called the front desk from 9 -9:30 pm continually, we had an issue with the toilet and the phone rang and rang and no one answered, I repaired it myself. When we told the hotel person at the front desk the next morning, he shrugged his shoulders and said "someone should have answered". I went down the next morning at 7 am ready to have breakfast at the restauraunt. I walked around the restaurant to see if I could find someone but there was no staff in sight so I left. It is sad that the staff lacks training becuase the location is ideal and that is the reason we choose to stay at your hotel. There was also a very foul odor in the elevator each morning and was told that that was the way it was. A little Febreez would have helped. Oh, and one other thing, it appears that the maids have their children playing in the rooms while they were cleaning them, hope my stuff was safe. This is strike two for Holliday Inn, Last one I stayed in had a roach at the breakfast bar.
June 4, 2014
Rated 4.0 out of 5.0 by Deeneye Great location
Great location! great staff! I was in a two room suite. The sitting room had two chairs to sit in. No sofa. No sofa bed. No TV. No phone. A mini fridge in a credenza. A sink. Not worth paying extra for!
May 29, 2014
Rated 3.0 out of 5.0 by PitaTaco Poor Priority Club Service
I am a platinum priority club member and have stayed in many Holiday Inns. I could not believe that nothing was offered for the priority club member. This is unbelievable. I also stayed in a two room mini suite(room 301) and could not believe that the only TV was in the bedroom without a chair, just the bed. Whatever happened to putting a TV in the sitting area. The restaurant was closed by 11:00 am on Sunday and was not open for dinner at all. What gives. All in all for the rate of 189 per night this is not a good value and I would never recommend it or return to this hotel.
May 9, 2014
Rated 5.0 out of 5.0 by Mrvee Highly Recommended
Staff is very helpful and cheerful. Very clean rooms and great room amenities to make your stay complete. The Resturant may not not a 5 Start the Manager/Owner is extremely helpful, attentive and eager to please. This is my second stay and I'm planning on returning. If they recommend a Resturant, go there, they know what there talking about.
May 1, 2014
Rated 5.0 out of 5.0 by WSWarren Great Location
An older hotel in a great location near everything!
March 23, 2014
Rated 5.0 out of 5.0 by CCKef Great location, nice hotel
Super friendly staff. Sheila and Todd, at check in desk, were very friendly and helpful. Loved the location and it's proximity to shops and restaurants. Comfortable rooms
February 26, 2014
Rated 5.0 out of 5.0 by Seal Beacher Excellent location
We came for a New Year's eve night. The hotel couldn't be in a better location to access all the restaurants and shops downtown. The front clerk was very friendly and helpful. We were upgraded to ocean view though it's not exactly a great view. There was no traffic noise at all. Highly recommended.
January 5, 2014
Rated 5.0 out of 5.0 by DPKM Wonderful trip over Christmas, great location
From check in to check out our 6 day stay over Christmas was truly wonderful. The front desk staff in the day and evening were extremely helpful and knowledgeable of the area. Austin, Sheila, Troy and Cameron - great job. Todd the manager, has assembled a great staff.
This hotel does not have an evening restaurant and bar but that does not detract from the ideal location. There are several great local establishments within 5 minutes walking distance.
The restaurant was open for breakfast and did a great job.
Parking is on the hotel property and free.
We will be back when we visit San Clemente again.
January 2, 2014
Rated 4.0 out of 5.0 by Pecas Very comfortable and quiet room
was very surprise on how quiet the room was even though you are literally a few feet from the 5 freeway. great hotel and location in San Clemente, great staff too. will stay again!!
January 1, 2014
Rated 5.0 out of 5.0 by wishlady62 Great location, wonderful staff and comfy rooms
This is a great choice in San Clemente. Walking distance to the beautiful downtown village area with shops and restaurants and the rooms are comfy and spacious.
December 25, 2013
Rated 5.0 out of 5.0 by kccook33 Great place to stay in a great location
Highly recommend if you want the beach town feel. Great relaxing place to stay. Todd is a great manager.
December 16, 2013
Rated 5.0 out of 5.0 by ThanksgivingTraveler Friendly Staff
Spent the weekend with my girlfriend over the summer. Wow first off the city of San Clemente was awesome. Bars and restaurants are right across the street from the hotel which was a huge plus for us. Thanks to Troy, the manager who hooked us up with an awesome room even when the hotel was nearly sold out.
November 25, 2013
Rated 5.0 out of 5.0 Great Location Great Staff
Brought the family this year to San Clemente for vacation. The manager, Troy and his staff were incredibly helpful in finding us a great room and making sure all of our needs were met. Had a great time and we can't wait to come back.
November 25, 2013
Rated 4.0 out of 5.0 by Geno123 Great front desk personnel.
All of the people working the front desk were polite, helpful and efficient. Austin was particularly helpful and friendly. We had a very enjoyable stay.
November 17, 2013
Rated 2.0 out of 5.0 by Beantown314 Less than .....
Burned out lightbulbs were nothing in contrast to the ants, temperature control in the shower( freezing or burning hot), poor parking, and housekeeping lss than standard.
The last am I asked for compensation for our inconveniences and got a small amount off. There was no apology from the manager. we will not staying there again
October 24, 2013