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Rated 4.4 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by great staff Accomidated room date change due to my mothers death. Staff was great to help and make changes. August 15, 2014
Rated 3.0 out of 5.0 by Clean hotel close to Sea Worl Hotel rooms were clean and we were able to see the Sea World fire work show from our room. Hotel location was in a commercial area with limited secure parking. Staff was friendly and helpful. Breakfast area is very small and not adequate to handle the number of guests. Pool area is very small. August 14, 2014
Rated 3.0 out of 5.0 by parking inadequate and super tight TINY spots Hotel is average and rates are average for area. Rooms are nice but we had an ant problem in the bath room. Parking is inadequate and our car was damaged (struck by another car) due to the super tight spots in the garage. We were uncomfortable parking on street or in lot across street due to area of town not looking the safest. Will not return to this hotel due to parking situation August 11, 2014
Rated 4.0 out of 5.0 by Get up early for breakfast Breakfast needs to be served longer and later. 9:30 is too early for cut off. Would not have stayed here if I had known that before making reservation. The surrounding neighborhood was not very nice. Homeless people right outside. I was a little concerned about the safety of my car. August 11, 2014
Rated 5.0 out of 5.0 by Great place to stay!! Convenient, clean, great staff and awesome breakfast (not just a bunch of stale pastries - actual food (including bacon!!))!! Not the cheapest place, but comparable to other similar hotels and definitely worth the price! August 6, 2014
Rated 5.0 out of 5.0 by Comfy bed and good service. Nice and attentative staff. Rooms are a little out dated - especially the carpet-- but beds were nice and comfy. Guest laundry room consist of only 1 washer and 1 dryer and it was not as clean as one expect for a Holiday Inn. August 5, 2014
Rated 4.0 out of 5.0 by Affordable and Easy Access Clean, courteous staff, easy parking and access to attractions. July 31, 2014
Rated 2.0 out of 5.0 by Good, Bad, and Ugly all for not the price I stayed at this hotel for 13 days as I was in San Diego for business. We booked this hotel because of the close location to the freeway (which it was very easy to access). I have stayed at many Holiday Inns expresses and other IHG hotels as I travel about 50% of the time. Good - Hotel was in a decent location. Very close to the 8 which brought you straight to the 5 or 163. Made getting around very easy. A security guard walked around at night which gave everyone a sense of ease due to the immediate area the hotel was located in. There were numerous homeless people around. Parking was easy to get and FREE! Dry cleaning service was fast and good. Better rate than most hotels I have stayed at before too. The overall price of the hotel was the best around for the season. Hotel building looked nice and updated from the outside. The overall feel of the room was good. Felt comforting and the A/C worked which is always a relief. Hotel was noisy at night but not for very long. THe security guard did a good job of making sure anyone that was up and running around were quiet. Atleast I saw him talk to people several times about it. Free cookies every evening was a nice touch as well. I did observe a gentlemen that had an issue with the front desk and the hotel manager (I believe it was the hotel manager) was very polite and understanding to the customers request. He went out of his way for this customer which was a nice thing to see. The hotel staff was accomedating to most requests and always very polite. Bad - Breakfast was rough. Due to this being the Seaworld location there were a ton of kids. Most of the time I would eat around 645AM so there was no one down there but on the weekend I tried to eat around 830 and there was no chance. Super crowded, completely out of food, etc. As a result I did find a nice place up in Del Mar to eat at instead. Parking got crowded because people would bring their SUVs and truck in the little garage. Management should defintiely consider not allowing them to park in the garage. Sedans and compact only would have made a huge differenence espcially on the nights it was fully booked. The TV and Internet would gain and loose signals constantly throughout the evening. Made it difficult to complete any work at the hotel. Very frustarting. Staff just noted it would be reset and try again in 20 minutes. This is out of the hotels control but the fireworks can be heard and felt every night around 9:45PM from Seaworld. Not a big deal but will startle you the first couple nights and other people in the hotel do freak out a bit. Ugly - Bathroom was not clean. Had several long black hairs stuck to the shower curtain which grossed me out. I am a male with short hair so it was definitely not mine. I had the towels replaced 3 times in the morning becuase their were lipstick stains, make-up, and other brown stains on the towels. I cycled through them until I found a clean one which I used for the remainder of the stay. My sheets had some weird stain on it which I found a couple days in so I had them replaced and the comforter had several crusted boogers on it which made me sick to think about so I slept with just the clean sheet. Hope this review helps management and guests of the hotel. IHG is better than this hotel. I do understand it was summer so the price hike was reasonable but the value was just not there. Staff was very friendly which is consitent with IHG but the building was a stretch. July 29, 2014
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