Rated 4.4 out of 5 by 330
Rated 5.0 out of 5.0 by doktorij Very Friendly & helpful Staff
The staff was outstanding, always friendly and helpful. Bed was one of the more comfortable HI beds I've been in this year, perhaps the most comfortable. The area near the pool can get a little noisy than some areas, the building acts to reflect and amplify sound. Took a little getting used to finding my way down to the gated parking (easy with the elevator, but a challenge when hoofing it).
Convenient location, easy to access from the airport.
September 23, 2013
Rated 4.0 out of 5.0 by Menziesja Just what I needed for business
This is a very nice hotel with great service. Even have reserved parking for Platinum members! The only thing that detracted from the experience was the mouldy smell in the bathroom. No natural lighting or ventilation. Needs to be aired. As usual I hate Holiday Inn Express breakfasts. Don't know how Americans tolerate it...I'm use to real food breakfasts in Australia.
September 22, 2013
Rated 4.0 out of 5.0 by BevC Excellent Staff- Very Accomodating
Kylene checked us in and was capable of multi tasking as well as anyone I have ever seen. Anything we needed was right on the spot. There were written directions to everywhere, made it so much easier if you are from out of town. Our room was very clean and comfortable. We could hear the freeway but it did not bother us. I was disappointed in the swimming pool. I expected larger and not so far from the hot tub. We did not have an Ice Machine on our floor and had to walk to the main floor and down the hall to get Ice. We used the laundry and there was no rack to hang dry clothes onto. We really enjoyed the mini mart downstairs. Kept us from having to leave the property a couple of times . It was great to have the computer area to print our boarding passes. We enjoyed our visit even tho there were these few glitches. I did not have a problem with any of the employees and we were there 5 days. I appreciate competent employees.
September 19, 2013
Rated 5.0 out of 5.0 by CCKIRK Great accommodations near San Diego airport
Love your Park and Fly plan when we're traveling. Very convenient location and customer service was excellent. We'll be back!
September 14, 2013
Rated 4.0 out of 5.0 by Ange53 average
It is the quality I have come to expect at any Holiday Inn. I would have preferred a larger room but I booked a queen bed room not realizing it would be so small. Lots of nice furniture, maybe too much or too big the the room size. security good as we needed a key to enter any hall or whirlpool area. About a 15 min walk or a 3-4 min shuttle ride to Old Town. Shuttle is a nice convenience if you don't mind waiting. It seems there are more vans than drivers.
Breakfast is very nice but the room is small for the number of guess the hotel is equipped to handle.
September 11, 2013
Rated 1.0 out of 5.0 by Hondo23 Great customer service
Second year in a row we spent a week+ at this hotel. Norbert, Paul front desk, rafe' , Jose and young lady whose name started with a B. were courteous , professional and went above and beyond to make our anniversary trip special.
September 10, 2013
Rated 3.0 out of 5.0 by ARPJR Room Assignment
I'm a gold IHG member and yet I was put in a room that was smelling of recently repainted walls or furniture.
My room was beside the highway and was too noisy due to continuous passing of vehicles.
September 9, 2013
Rated 5.0 out of 5.0 by bears4usmcgrad bears4usmcgraduation
Our family was attending our son's/grandson's graduation from US Marine Corp. The hotel staff could not have been more accommodating to us and all the other family members in the hotel for this momentous occasion. The shuttle drivers were great, getting us into and through security at MCRD quickly and driving and picking us up from lunch and dinner locations in Old Town! The breakfast staff (some doing double duty as shuttle drivers) hustled and maintained a supply of all breakfast items and full coffee pots! Kudos to management and staff!
September 9, 2013
Rated 5.0 out of 5.0 by EvansNana Park, Sleep & Fly package
This was a perfect spot for us to spend the night before flying to Hawaii and leave our car in a safe location for the 10 days we were gone. Very reasonable price for the stay & park, plus it is just down the street from Old Town so we could have dinner at our favorite restaurant when we arrived. The room was clean and quiet, the staff was very helpful and the shuttle van to/from the airport was right on time.
September 8, 2013
Rated 3.0 out of 5.0 by AngelaP Very noisy & small rooms
This hotel is located right next to the freeway and it was very very noisy. Hard to sleep. The rooms were also small and the pool was very small as well. The hot tub was located away from the pool which was odd. I like to relax in the hot tub while watching the kids swim but I was unable to do so. Staff was very friendly and the hotel was clean. There is a nice patio outside but it is right now to the freeway so it's hard to hold a conversation or make a phone call.
September 6, 2013
Rated 5.0 out of 5.0 by Fammullin Marine Families
A fabulous stay. Staff is unbelievable. Kylene,Josh, Ryan, Fernando could not have been more helpful! They shuttle to all most all attractions.
September 4, 2013
Rated 4.0 out of 5.0 by TEE9900 Central
Very centrally located to Old Town San Diego-just down the block. Downtown is 8 minutes away and freeway close. Clothes rack was not made available to us as we were told by the front desk,because we were across the driveway. But as we left our room that night, a new check-in, had one. Hauling our bags up/down to the 3rd floor was a bit irritating.
September 4, 2013
Rated 5.0 out of 5.0 by JEM39 Great place to stay.
Everything met and exceeded my expectations. Thank you for the quality customer service.
September 3, 2013
Rated 5.0 out of 5.0 by Goldielox Extras!
This hotel had an awesome breakfast selection, so varied and very tasty. I was also impressed with their shuttle services, to and from the airport, the zoo and nearby Old Town. So important for short visits! The customer service was good also.
September 2, 2013
Rated 4.0 out of 5.0 by Pancho01 Good price for the area and helpful staff
We wanted a place close to Sea World and Old Town and this location was great. I was surprised at how "secluded" the hotel could feel despite being squished into a neighborhood and jammed up against a freeway. We enjoyed the breakfast, pool, hot tub and free parking.
The rooms we were given were in a nice spot by the pool, but despite being labeled as "non-smoking", smelled a little of smoke -- probably from the proximity to the outside area by the pool. When we expressed the concern for one member of our party (who had a child with breathing problems) to the staff, they were very helpful and changed our room to a more desireable location. Even though the new room was facing the freeway, the noise was almost undetectable.
Overall, great value for the location and convenience.
September 2, 2013
Rated 2.0 out of 5.0 by cymk Adequate
Holiday Inn Express Old Town is adequate, no frills. Near the I-5 Freeway,noisy. Staff is not friendly. On the day we wanted housekeeping to come, they showed up at 3:00pm and told us they only work until 3:30. We wont recommend this hotel to anyone.
September 1, 2013
Rated 5.0 out of 5.0 by Cuso Always reliable comfort and customer service
Each time we return to San Diego I never hesitate to make my reservation with the Holiday Inn express at Old Town.
Cleanliness is a priority, and the very friendly staff. We are never disappointed and truly appreciate the shuttle service to the airport. We will definitely be back.
August 31, 2013
Rated 5.0 out of 5.0 by bigeyes8600 Comfortable bed
Shuttle took us to the hotel. and welcome gifts for member when check in. Good view to downtown San Diego. 2 minutes drive to old town.
August 30, 2013
Rated 5.0 out of 5.0 by MammiePammie Great Place to Stay
My stay was 3 nights. I was picking my daughter in law and 2 grandkids (6 & 3) up from the airport and knew they would be exhausted from a flight from Japan. I chose this hotel because it was Holiday Inn Express and because it was close to the airport. Not only did we get a great room with very comfortable beds, but we got the quiet needed for a restful stay. The breakfast was great and the staff was friendly and helpful. We were on the I-5 side but the traffic noise was minimal and did not disturb us. Also I appreciate the referral to Dr. Boyd's Pet Hotel as they had 2 German Shepards to board as well. Thanks for a great stay and I highly recommend this hotel!!
August 30, 2013
Rated 5.0 out of 5.0 by travellover279 Good Experience
My stay at the Holiday Inn was very good. Hotel was clean. Front desk staff was friendly and very helpful. They organized taxi and shuttle rides. Drivers were very friendly and helpful as well. My husband likes his breakfast and normally is not impressed with continental breakfasts, but they had an awesome layout for breakfast. Hot cinnamon rolls, one variety of meat every day (sausage, bacon, etc), eggs, breads, pancakes, juices, coffee tea, milk, cereal, etc. Rooms were adequate and clean. Not overly fancy, but the price was good. They have a small store by the front desk where you can get snacks and beverages which is really convenient. Pool and Jacuzzi were well taken care of although a little spread out from each other. I would recommend this hotel and I would stay there again.
August 29, 2013
Rated 5.0 out of 5.0 by EricaAnne06 Another Great Stay
This is the second time I've stayed at this particular Holiday Inn Express and I am just as satisfied as I was the first time. This time I had a King Feature Room which was very spacious. The bathroom was very big and the glass and tile shower had two shower heads and was actually big enough for two. My bed was comfy just like last time. I'm still a satisfied customer. I definitely recommend staying here.
August 28, 2013
Rated 5.0 out of 5.0 by kathome Business
The shuttle service was excellent and superior to most IHG locations.
As a business guest I appreciate the courteous and friendly front desk personnel.
August 26, 2013
Rated 3.0 out of 5.0 by Captamerica6 No Help For TV
I was at hotel for 10 days. After two days I was moved to new room. TV in new room did not Work correctly. Made about 4 requests to have it fixed but no one did anything. Also one lady at front desk seemed to have attitude.
August 25, 2013
Rated 4.0 out of 5.0 by tbrady Very nice hotel
We arrived way early for our check-in but the staff was very helpful in getting our rooms cleaned and ready in about an hour. Bravo!!! We were recognized as Priority Club Members with a gift bag of chips, granola bar and a bottle of water. Breakfast was good and there was a variety of food and beverages. I loved that we could get the hotel shuttle to and from the Zoo and Sea World. What a time and headache saver!! We walked to Old Town every night for dinner even though the hotel shuttle would've taken us and picked us up.
My only minor criticism would be the number of flyers slipped under our door everyday advertising the same two restaurants.
August 22, 2013
Rated 5.0 out of 5.0 by LONESTARSTATETEXAS NICE LOCATION-OLD TOWN
Had a great time in Old Town, lots to do and visited friends. Great Hotel, clean,location,clean room as always,great staff. Only bad thing is that the pool area is closed at 10 pm, other than this, enjoyed my stay at San Diego Airport-Old Town location. Would recommend it.
August 22, 2013
Rated 2.0 out of 5.0 by Bobby666 Alice
I stayed in your facility on the 6th, 7th, and 8th of August on the freeway side. The road noise made sleeping impossible. We stayed in your facility when we returned to the continental US on the 16th and 17th of August. We would have stayed in a different place except I was told we would have rooms away from the freeway. However, when I returned, lo and behold, I did not get the rooms expected and got rooms on the freeway side again.
August 21, 2013
Rated 5.0 out of 5.0 by Skelly Your staff is the best!
Our family came for Marine Boot Camp graduation. Your staff has the schedule down to an art. They knew more about where and when we needed to be at the depot than we did. They even have late check out on Friday for us. Completly worry free for us as the staff takes care of it all. They actually seem to enjoy their jobs.. True or not .. We certinally enjoyed their kind and detailed attention. A special thanks to our favorite shuttle drivers Alfonzo and his co-worker (wish I could remember his name). All 8 of us from South Dakota gives this place a 5star rating. Our new Marine thanks you for taking care of his family too.
August 19, 2013
Rated 5.0 out of 5.0 by MarineMom109 Great Place To Stay For Marine Corps Graduation!
We recently stayed here for our son's Marine Corp Graduation. The staff was extremely helpful and the hotel was clean! They were very well aware of the graduation schedule and had everything well organized. They have a great shuttle service to many different area attractions as well! I would definitely recommend staying here!
August 19, 2013
Rated 5.0 out of 5.0 by Hairgirl48 Luv this hotel!!
I stay here almost weekly,and the service and staff are amazing!! Kaylene,Ryan,Vangi,Jose & Sean are the best! I never have problems ever! Has refrigerator,microwave,great free breakfast,wouldnt go anywhere else!!
August 18, 2013
Rated 5.0 out of 5.0 by MissErica06 Clean and Comfortable
I stayed here in July for two nights and I'm going back next weekend to stay again for two nights. The room was clean and comfortable and the staff was pleasant. There were three adults in a two queen bed room. The room was a little small with all three us of but not a big deal. We heard no traffic noise but our room was on the street side not the freeway side.
August 17, 2013