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Rated 3.9 out of 5 by 128 reviewers.
Rated 3.0 out of 5.0 by Smallest room ever Smallest room ever. More room in a portable potty. September 8, 2014
Rated 5.0 out of 5.0 Easy Check In Easy and fast check in. Front desk person remembered I was there last week and welcomed me back! Good breakfast with lots of food choices! Have parking spaces exclusively for IHG members! September 7, 2014
Rated 1.0 out of 5.0 by Smallest room I have ever seen This hotel had the smallest guest room that I have ever stayed in. It was ridiculous to the point of almost not being able to open the dresser drawers all the way because they hit the bed. I stay at a lot of IHG properties (Platinum Ambassador, over 500,000pts this year) and I have never stayed at one with rooms this small. I don't know if every room was this size or I just got "lucky". Called the front desk tot ask if something bigger was available and was abruptly told "No" and then hung up on. I understand if nothing is available, but it isn't an excuse for rudeness. The wireless network was so slow it was unusable. Finally just gave up and used my phone's data. September 4, 2014
Rated 5.0 out of 5.0 by Comfortable beds. Nice clean room. A little smaller than most Holiday Inn Express but comfortable and quite. Price was right. August 30, 2014
Rated 4.0 out of 5.0 by Friendly Staff and easy lodging Hotel is clean and well cared for. Staff is friendly and attentive when needed. Breakfast was a good staple for our day and had many choices. Good price for quality hotel. August 28, 2014
Rated 2.0 out of 5.0 by Too small and the shuttle never showed up! The location grounds are very small, the rooms are very small, the shuttle service was an hour and a half late and not booked the second day. We were in town to attend our son's Marine Graduation so the shuttle was an important draw for us to pick this location. We also could not get our room to a cooler temperature with the thermostat turned all the way down. I will never stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Hotel staff very friendly and helpful. Clean and comfortable room. Would have liked to have had a jacuzzi available, but it was not a deciding factor on this particular trip. Breakfast should be extended longer to at least 11:00. August 26, 2014
Rated 5.0 out of 5.0 by Excellent stay Everything about our stay met our expectations and met the Holiday Inn Express standard. August 25, 2014
Rated 5.0 out of 5.0 by Nice Property and Super Friendly Employees I was expecting just a moderate hotel with moderate amenities and I was so pleasantly surprised by this HIE. The staff greets you every time you walk by one of them, the property is well maintained, the rooms are clean, and the breakfast is GREAT. Fresh apples are waiting for you in the lobby, and always fresh towels at the pool. I was surprised at how small the pool was, but it was perfect temperature and well, the beach is right now the street! Thanks for a much better than expected stay at your property. August 20, 2014
Rated 5.0 out of 5.0 by A Holiday at the Holiday This is the best Holiday Inn I have stayed at. The employees are the reason for this they were beyond exceptional. Worth your time to stay at if in the area. August 19, 2014
Rated 5.0 out of 5.0 by Great experience! Staff was friendly and attentive. Excellent location close to everything. The best free breakfast we've had. 5 out of 5 stars! August 17, 2014
Rated 4.0 out of 5.0 by Started rough but improved We had a few issues with our room the first night, but after bringing it to management attention, they responded quickly and to our satisfaction. The room was a typical 2 queen bed room. The breakfast was also typical. Overall, the location was good (near airport and major attractions) and the hotel was pretty standard. August 12, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We really enjoyed our stay. The room was spotlessly clean, and the staff was exceptional. The entire staff was friendly and helpful. They made the stay very comfortable. I don't think I have ever stayed at a hotel with better staff. The pool is only big enough to get wet and cool off. Don't expect to swim. But the bed was extremely comfortable. You can't walk to Mission Beach unless you really want some exercise, but Mission Bay Park was close by. If you don't have a desire to stay right at the beach, this hotel is a great option. Easy access to the freeway to go anywhere you want. August 12, 2014
Rated 5.0 out of 5.0 by Couldn't have been more happy Wow. I've stayed at Holiday Inn Express in the past, but this location goes above and beyond. Room was very clean, bathroom was clean. Key card entry to get to room hallways made me feel very safe. Hotel was between car sales lots, which are quiet businesses, so no noise during the day or night. Breakfast was hot and delicious (Do not miss the biscuits and gravy. They rival any that I've paid good money for.) Breakfast items were freshened and stocked right up to the minute they closed the doors at 9:30. The staff was very friendly and every single staff member we passed at the desk, or in the hall always smiled and said hello. Housekeeping must have seen our kids clothes and toys, because the 2nd day they left extra soap and shampoo (so thoughtful!) Also, either we got really lucky, or the front desk staff is great at their job, because we have a toddler and they put us in a room right over the lobby so we didn't have to worry about his heavy running feet. (If you have active kids - Room 201 is great. End unit, above the lobby.) My only very minor complaint is that parking was really tight. The lot was always overcrowded when we arrived late at night, and the spaces are too narrow for vans and SUVs. There is decent parallel parking by their back wall, so not a huge problem, but it wasn't ideal. Overall, a fantastic hotel, and the only one I would ever consider when coming back to the San Diego area. August 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Sleep comfort was fantastic, and the pillows were the best of any hotel i have stayed in. August 8, 2014
Rated 4.0 out of 5.0 by convenient location The positives first, the hotel is in a great location with easy access to I-5, the beaches, downtown, etc. The staff is very friendly and helpful. Our room was kept clean and the beds made daily even though we told the cleaning staff it wasn't necessary for them to do it every day. We only had the breakfast one morning but there was a good selection. The negatives, the bathroom is tiny and the rooms are dated. Also the pool is very small and parking is a little tight. However we knew all of this before making our reservations from reading reviews. That being said we would stay here again and wouldn't hesitate to recommend it to others. August 6, 2014
Rated 2.0 out of 5.0 In a pinch I would stay at this Hotel in a pinch; I did. My flight was diverted from Phoenix and then canceled in San Diego. I called the 800 number for help finding a Hotel room and the nice lady made me a reservation. The Hotel has a fresh look and the grounds were clean. I was greeted by a friendly face and quickly checked into my room. The room was narrow and felt cramped, giving little space to park my baggage, and the AC stopped working after 10 minutes leaving me to sweat all night. Sound was transmitted loudly into the room from the rude guests partying all night in the halls; foot steps, doors slamming shut, etc. Next morning I went for a walk through the blighted neighborhood which had nothing to offer in restaurants or lounges. However you are close to a bay and could rent a boat or jetski and forget about what was lacking. In a pinch this is a decent enough place. August 6, 2014
Rated 5.0 out of 5.0 by Wonderful room! We had this room during Comic-Con, so the rates were insanely high (as were rates everywhere else in the city). Other than that, it was a great hotel. Two different kinds of pillows (firm and soft) for each guest. FANTASTIC breakfast buffet. The staff was really nice and the free bottles of water in the room was a great touch. The wi-fi was deathly slow though. so we turned it off. I am a rewards member. We had 2 queen beds for 2 adults and 2 teenagers. August 1, 2014
Rated 5.0 out of 5.0 by Great Service This hotel was great. The rooms were a good size and the staff was very helpful and friendly. The free breakfast in the mornings was a great start to the day. There was a lot of selection and a comfortable atmosphere. The location of this hotel was wonderful because it was close to the beaches and highways so traveling was easy. The front staff was more than helpful in suggesting places to visit or eat if asked. I really enjoyed my time here. August 1, 2014
Rated 4.0 out of 5.0 by very helpful staff It is always a pleasure to stay at a Holiday Inn Express. This one in particular had the most helpful friendly staff we have encountered. The rooms, although small, were very clean and very comfortable. As always the use of Bath and Body Works toiletries are such a pleasant change from the generic ones in other motels. I got to the breakfast room very early in the morning to catch up on some emails and the staff was just starting to get breakfast together. One of the kind ladies there stopped what she was doing and began a pot of coffee just for me. I wanted to hug her!! I do have to say we were shocked at how small the pool was. It just wasn't what we were expecting. However our stay in this motel was very pleasant and we will definitely be back. July 29, 2014
Rated 5.0 out of 5.0 by Friendly Hotel Staff...highlight Rooms were decent sized with everything needed. Best part of hotel was the staff who was very attentive and accommodating. Breakfast was served every morning and was hot, no long lines toward the end. Elise was very helpful every morning with information for all guest. July 24, 2014
Rated 2.0 out of 5.0 by Bad Manager The manager was very rude and I was charged about 3 times more my account was tied up. The corporate was wonderful in fixing everything. Also, the general staff were very helpful and kind. Breakfast was very good. I would not stay in the Holiday Inn Express again. July 23, 2014
Rated 5.0 out of 5.0 by Good nights sleep The room was clean and the bed was very comfortable. Your staff was very friendly and helpful. The parking was a bit cramped as are all areas at the beach. It has good access to Sea World and is two miles from the beach July 17, 2014
Rated 1.0 out of 5.0 by Not This HI Express I am a big big fan of Holiday Inn Express - but sadly not this one. The halls smelled of disinfectant all the time. The AC in my room generated a smell. And I am not one of those odor sensitive people. The room was tiny - carpets in the halls were dirty - nothing pleasant to view out the window. It seemed to me that this was a motel from some other chain that got bought by HIE and tried to conform. I would not stay here. IHG should sell this place. It is not worthy in comparison with the countless other HIE's I have stayed at. July 13, 2014
Rated 5.0 out of 5.0 by 4th of July Excellent Hotel. Great matress and pillows. Quiet room. July 10, 2014
Rated 2.0 out of 5.0 by Small and cramped I suggest going elsewhere. For the price - the quality and size of the hotel, rooms, bathroom, and parking spaces were abysmal. July 8, 2014
Rated 4.0 out of 5.0 by Great Service Great customer service from hotel staff. Reserved a 2 queen bedroom and upon arriving only had King Bed. Room was terrible, but Robert was able to get me into the room I had originally booked the next night. Breakfast is average Eggs cold and no variety. Would stay here again only because of the staff. July 2, 2014
Rated 5.0 out of 5.0 by Granddaughter's Vacation My husband and I brought our granddaughters to San Diego for a week long vacation. After long days of travel it was wonderful to return to a safe, friendly, clean place to rest our heads. At the beginning of each day they enjoyed a healthy and hearty breakfast in a nice environment. We will always have fond memories of this hotel and the experience we had with the girls, 11 and 13. We never used the pool, which was very small, but I know they would have enjoyed it if they had the chance. July 2, 2014
Rated 2.0 out of 5.0 by Overall cleanliness feeling was dirty The room felt dirty and didn't want to go without shoes in the room. The room was old, bathroom needed to be fixed up and the sink was outside the bathroom. The room with air conditioning smelt bad and the filter to the air conditioner was halfway in for 4 out of 8 days before someone could fix it. The towel rack was coming out of the wall. The internet was slow such that I couldn't really use it. July 2, 2014
Rated 4.0 out of 5.0 by Very comfortable love this hotel. very clean and easy going. with good food. ac needed to be worked on though, was not as cold as it should have been. June 30, 2014
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