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Rated 3.9 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by very helpful staff It is always a pleasure to stay at a Holiday Inn Express. This one in particular had the most helpful friendly staff we have encountered. The rooms, although small, were very clean and very comfortable. As always the use of Bath and Body Works toiletries are such a pleasant change from the generic ones in other motels. I got to the breakfast room very early in the morning to catch up on some emails and the staff was just starting to get breakfast together. One of the kind ladies there stopped what she was doing and began a pot of coffee just for me. I wanted to hug her!! I do have to say we were shocked at how small the pool was. It just wasn't what we were expecting. However our stay in this motel was very pleasant and we will definitely be back. July 29, 2014
Rated 5.0 out of 5.0 by Friendly Hotel Staff...highlight Rooms were decent sized with everything needed. Best part of hotel was the staff who was very attentive and accommodating. Breakfast was served every morning and was hot, no long lines toward the end. Elise was very helpful every morning with information for all guest. July 24, 2014
Rated 2.0 out of 5.0 by Bad Manager The manager was very rude and I was charged about 3 times more my account was tied up. The corporate was wonderful in fixing everything. Also, the general staff were very helpful and kind. Breakfast was very good. I would not stay in the Holiday Inn Express again. July 23, 2014
Rated 5.0 out of 5.0 by Good nights sleep The room was clean and the bed was very comfortable. Your staff was very friendly and helpful. The parking was a bit cramped as are all areas at the beach. It has good access to Sea World and is two miles from the beach July 17, 2014
Rated 1.0 out of 5.0 by Not This HI Express I am a big big fan of Holiday Inn Express - but sadly not this one. The halls smelled of disinfectant all the time. The AC in my room generated a smell. And I am not one of those odor sensitive people. The room was tiny - carpets in the halls were dirty - nothing pleasant to view out the window. It seemed to me that this was a motel from some other chain that got bought by HIE and tried to conform. I would not stay here. IHG should sell this place. It is not worthy in comparison with the countless other HIE's I have stayed at. July 13, 2014
Rated 5.0 out of 5.0 by 4th of July Excellent Hotel. Great matress and pillows. Quiet room. July 10, 2014
Rated 2.0 out of 5.0 by Small and cramped I suggest going elsewhere. For the price - the quality and size of the hotel, rooms, bathroom, and parking spaces were abysmal. July 8, 2014
Rated 4.0 out of 5.0 by Great Service Great customer service from hotel staff. Reserved a 2 queen bedroom and upon arriving only had King Bed. Room was terrible, but Robert was able to get me into the room I had originally booked the next night. Breakfast is average Eggs cold and no variety. Would stay here again only because of the staff. July 2, 2014
Rated 5.0 out of 5.0 by Granddaughter's Vacation My husband and I brought our granddaughters to San Diego for a week long vacation. After long days of travel it was wonderful to return to a safe, friendly, clean place to rest our heads. At the beginning of each day they enjoyed a healthy and hearty breakfast in a nice environment. We will always have fond memories of this hotel and the experience we had with the girls, 11 and 13. We never used the pool, which was very small, but I know they would have enjoyed it if they had the chance. July 2, 2014
Rated 2.0 out of 5.0 by Overall cleanliness feeling was dirty The room felt dirty and didn't want to go without shoes in the room. The room was old, bathroom needed to be fixed up and the sink was outside the bathroom. The room with air conditioning smelt bad and the filter to the air conditioner was halfway in for 4 out of 8 days before someone could fix it. The towel rack was coming out of the wall. The internet was slow such that I couldn't really use it. July 2, 2014
Rated 4.0 out of 5.0 by Very comfortable love this hotel. very clean and easy going. with good food. ac needed to be worked on though, was not as cold as it should have been. June 30, 2014
Rated 5.0 out of 5.0 by Friendly Staff and outstanding breakfast The staff at the this hotel were exceptionally friendly and helpful. They offered sightseeing advice, gave us a map, and made us feel welcome. Everyone from housekeeping to maintenance said hello is we passed by. We were looking for a luggage cart and instead of just explaining where to find it, the front desk person came out and walked to help us find it. It is hard to find such good customer service anywhere. This place must have an excellent manager. I never seem to be happy with hotel pillows and they always seem too small. This place had plenty of fluffy pillows and the bed was comfy. Room was clean and breakfast was amazing. We will stay here again. June 26, 2014
Rated 5.0 out of 5.0 by Just Great! This hotel is great. Its as simple as that. The look of the building from the exterior looks just as good as the picture that's posted on the website. That is a plus for me when choosing a hotel. If the exterior is well maintained than pretty much the inside will also be up to par. I arrived really early about 4 or 5 hours prior to check in time. Was there a problem with this no, not at all in fact the friendly and helpful staff took care of the check in and prepared all the necessary paper work for me so when I returned I just had to pick up my key card. Safety is also one of my main concerns when booking a hotel and this location did a great job in providing a ease of mind for my vehicle and partner during my stay. the room was in good condition. it was clean and had all the amenities that one can expect. Overall this is a great hotel you will not be disappointed with your stay here. June 26, 2014
Rated 5.0 out of 5.0 by Great Area, Great Staff, Great Room, Great Breakfast!!!! This hotel is located right next to the 5 and not far from the San Diego Pier. There is a nice park right now the street. The staff was very polite and welcoming...I like the fact that they didn't bother you...I can recall staying at other hotels and housekeeping knocking on my door, ready to clean the room. That didn't happen at this hotel (thank you) Also, there were 3 people in my room and the first night we had to ask for extra wash cloths...that was the last time we had to ask for that...they remembered and had extra wash cloths, I was impressed, as that has never happen before at other hotels. The breakfast was amazing and very plentiful. Good variety and I left satisfied every morning. The staff was wonderful in making sure nothing ran low...and that the area stayed clean. I was pleased with everything and would recommend this Hotel to anyone!!! Two Thumbs UP!!!!! :-) June 24, 2014
Rated 3.0 out of 5.0 by Vacation The rooms and breakfast were nice but the pool was so small. From the pictures we thought the pool was a standard size, when we got there we found it to be barely bigger than a hot tub. If you eat in your room, be prepared to take out all of your own trash, the maids did not pick up anything. June 23, 2014
Rated 3.0 out of 5.0 by Outstanding staff - accounting, front desk, and service personnel Staff made this trip outstanding from a personnel perspective - very upbeat. Unfortunately there were several room issues: 1. There was no Wi-Fi service as advertised in either of the rooms we were in. 2. Water spout in the tub literally ran, not dripped, water during the 3 days we were there. No one tried to fix it when it was reported. June 22, 2014
Rated 3.0 out of 5.0 by Needs room improvement The rooms were smelling awful. Bathroom was too small , felt like I m in little world. The toilet was too small for a big person. The temperature wasnt maintained well. After coming from an outing we entered into a smelly and hot room. Breakfast place was neat but the quality of the scrambled egg tasted like melted plastic bag. I saw many people just throwing it in trash. Parking space was too compact and tight. I wouldnt stay here again. June 22, 2014
Rated 3.0 out of 5.0 by Clean Rooms The hotel parking is a nightmare, but the rooms are nice and you are very close to the 5 freeway and can get just about anywhere in 10-15 minutes. Good place to stay as long as you have a car. June 18, 2014
Rated 5.0 out of 5.0 by Great breakfast and nice location Very nice hotel with clean rooms and common areas. My daughters didn't like the omelets that were prepared for breakfast one morning, but the staff took the time to scramble some eggs for them. That really meant a lot to us. The only thing that wasn't great was the tiny parking spots in the center parking area, but there was still plenty of room in the primary lot. The beach was just a few minutes away and a straight shot on one road (Grand Avenue) so it was a great location. I would definitely stay here again. June 16, 2014
Rated 2.0 out of 5.0 by Mixed Experience The day staff was excellent: friendly and very helpful. The rooms were clean, and the breakfast is good! The first room we were given didn't have a working A/C. We were moved to another room without a hassle. When my wife's 93 year old dad called, late a night, to report that the toilet was plugged, a hotel rep arrived at the door and handed him a plunger for him to use, instead of the hotel rep plunging the toilet himself. June 16, 2014
Rated 3.0 out of 5.0 by Fairly decent hotel. I had used my points to get this room for one day on the weekend which was good. Being an IHG rewards member does have its advantages. I asked for early check in and upon checking in at the hotel I was denied. We had arrived about 1.5 hours before they would allow check in. When the clerk pulled up my reservation he saw the note about early check in and went ahead and set us up with a room. The rooms were small and parking was tough. After we checked in, later that night I asked for extra towels and wash rags. Called the front desk and they said they would have them right up. After 2 hours they never showed up or called. We had to go to the front desk and wait for them to bring them. The clerk said he had notified house keeping and thought they were delivered. All in all not a bad place to stay by mission bay and one must expect it to be busy. June 4, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel The staff was very friendly and allowed us to view a couple different rooms to see which one best fit our needs. The breakfast was very good. It only took us about ten minutes to get to the San Diego Zoo and Balboa Park. We became a huge fan of the original and first Rubio's Fish Tacos next door to the hotel. Highly recommend it as well. The only downside is the fitness center does not have any free weights - only cardio machines. Other than that, the hotel's staff was very attentive to our needs and it was a very comfortable and safe hotel to visit. June 1, 2014
Rated 5.0 out of 5.0 by Fantastic Place to stay. I was here on business during my 3 days here. This hotel is centrally located between 4 of my local Midas Shops off the 5 freeway and very close to the beach. The next time I'm here I'll be sure to bring my family so that they too could experience the great pacific beach and it's surroundings. It's a very comfortable and great priced locations. Thank you PB- Holiday Inn for making my stay a memorable week. June 1, 2014
Rated 2.0 out of 5.0 by Room was not big enough We have been on a road trip for a couple of weeks and had a lot of luggage. When we arrived at the hotel the room given to us was very small. the closet area was just a cabinet that would not have been big enough for our clothes. When we went to the front desk and told them that the room was not large enough they did put us in a larger room but it was a handicap room. The room was still not large enough for what we needed, still had a very small closet area there for we could not unload our luggage and coolers. We were booked for several nights and ended up leaving the next day for another hotel. May 29, 2014
Rated 4.0 out of 5.0 by Great service! The staff was so helpful and courteous! When we needed a toothbrush, extra pillow, extra towels, and a plunger, they came within minutes and were very friendly! The rooms were clean and well kept. The housekeepers spoke English and were able to get us the needed supplies for our room! We always tip the housekeepers, especially if they are friendly! May 21, 2014
Rated 3.0 out of 5.0 by You may want to change the King Suite description to just King. This is the smallest King room that we have ever stayed in. at HI Express.. The breakfast room needs to be be rearranged so that people can use your food area. Just take a look at the lines trying to get around the juice machine, cereal area, and yogurt refrigerator . Sure can't make a pancake in the middle of it. Put some of it around the coffee area.. Good luck April 21, 2014
Rated 4.0 out of 5.0 by Nice hotel and staff I really like your hotel and the staff is fantastic. One downside you really need to boost your wifi signal. If you are on son end room the signal is weak April 21, 2014
Rated 5.0 out of 5.0 by Front desk staff The girls at front desk are always very friendly and helpful. Never had any issues with billing or reservations. Every time Im in San Diego area, I always stay at your hotel. April 10, 2014
Rated 3.0 out of 5.0 by You get what you pay for Great staff, decent rooms, good location. Hotel is next to the fwy and close to major attractions. I didn't like the first room I was given, and the staff was able to accommodate my needs right away. On the second night I noticed a red stain on the sheets and housekeeping gave me fresh sheets right away. Rooms are generic but it was exactly what I was looking for since my party and I only used it to sleep and bathe. April 2, 2014
Rated 5.0 out of 5.0 by Best customer service anywhere! Brought family to San Diego for couple days to go to Seaworld. The service from Juan and Rose we're top notch! Would do anything for us "tourists"!!!!! Our door lock did not work correctly. No big deal for me since I knew we'd get in but they were so determined to make me happy. I stay in Holiday Inns roughly 70 nights a year and found this property to be among best! Customer service takes top place in my mind. Thanks so much for your part to make our little get away so awesome. Can't wait to come back! March 31, 2014
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