Rated 3.9 out of 5 by 98
Rated 3.0 out of 5.0 by Frenchie13 Not the brightest star in the HIE galaxy
I stay at the HIE between 10-15 nights a year and this property was one of the least stellar I have seen.
The hotel itself looks a little lackluster. I am not sure if this is because there is essentially zero green space and it is surrounded by car dealerships so it looks very industrial but it lacks the usual curb appeal of a HIE.
At check-in, I had a little hiccup even though I had called ahead to be sure that this particular issue would not be, well, an issue. I wonder why the employee I spoke with on the phone not two hours before I arrived could not have made a notation on the reservation.
The room was average for the HIE experience at best. The bed had a relatively thin mattress pad on top and the pillows were not up to usual quality.
The best worst part of this hotel is the postage stamp that they call a pool. I tried to use it each of the 4 nights I was there but if there were even a couple of other people in it, it became more of a glorified (hot) tub. Disappointing.
In all, this HIE is still better than a lot of the other options in the area but it is not a shining example of what HIE is or the level of quality a regular would expect.
July 18, 2013
Rated 1.0 out of 5.0 by Sha27 Found blood stain on my sheets before getting into bed!
I was not able to place my last review for some reason so I am writing it again. If this doesn't work I will write my review else where. I asked for a room away from noise for our anniversary that we were celebrating. They put us in loud room facing the street? So I asked them to change the room and they asked me to check out a 2nd room I didn't except it because it was by the elevator and you can hear a ding every few minutes as people leave and use the elevator. So finally I found one I thought was decent, little did I know I would find a blood stain on my sheets before getting in. Called the desk and they brought an extra sheet showed them and they didn't act surprised. Upon check out I asked them to let the manager know and never got a call. You think they would give you a free stay or points cause that was disgusting. You should never have to deal with that when paying 100+ for a night.
July 15, 2013
Rated 2.0 out of 5.0 by Dan121 pool and internet service.
The was not bigger than a bath tub not even able to swim in it.
the WiFi service was slow and not able to be used. LAN plugs need to be installed for speed.
thumbs down on each.
June 24, 2013
Rated 4.0 out of 5.0 by brydlup Seawoeld Trip
This is a very nice hotel. Close to some nice restraunts. Not far from Seaworld. Easy to find. Staff on check in said he would take care of the Rewards but upon Check out, he had not. Staff, Marcia was very helpful and was going to take care of Rewards. Room was clean, beds very comfy..(I like soft). The only problem was the water, it smelled like Sulpher. When we mentioned it upon check out, Marcia told us there was bottled water available. We had brought our own bottled water so I did not ask if the bottled water was free. Parking lot was roomy. Rooms quiet. I would stay here again.
June 19, 2013
Rated 1.0 out of 5.0 checked outed same day
checked out same day may30
dealer next door -
June 12, 2013
Rated 5.0 out of 5.0 by DC50 Close to lots of fun.
This hotel was clean. The staff was very friendly and helpful. They were always smiling. Breakfast was good most days, but biscuits were hard one day and gravy cold. This hotel is close to the airport, the beach and to Sea World. A convenient place to stay. We'll stay there again.
June 11, 2013
Rated 5.0 out of 5.0 by bever Great service
All the staff is very helpful and kind
May 26, 2013
Rated 5.0 out of 5.0 by Unhappy7 What a Wonderful Plsce to Stay
Everything here is first rate and wonderful. The rooms are clean, nice and comfortable. We really enjoy it as it is close to everything - freeway, Bay and Golf. The breakfasts are wonderful and have great variety. The three (3) Juan's are wonderful and very helpful.
Thank you Holiday Inn Express for all you do!
May 2, 2013
Rated 5.0 out of 5.0 by DCTC Exceptional staff!!!
Arrived on 18th and greeted at front desk by a great staff! Had us in a room with 2 queen beds but, with no problem, got us a room with a king bed. Rooms are small but we were here to see San Diego, not hang out in the room. Beds are very comfortable! Anything we needed, the staff was above and beyond. They are there to make your stay as pleasant as possible, and definitely succeed!! Food was constantly refilled at breakfast.
The only flaw is that there wasn't much of a fitness room, but a World's Gym is right down the road. (which I might ad has a great staff too!) Parking lot may be a bit tight on the side with the pool but the other lot has plenty of room. One of the best surprises for us, being vacationers that usually only go to "all inclusive" destinations and don't have to worry about printing out boarding passes for return flight, was that there was a computer/printer in lobby for guest access and were able to print out right then!!
Would definitely stay again!!
April 27, 2013
Rated 4.0 out of 5.0 by Samran RoadRunner Advertising-Experience
First time going to San Diego for a business meeting and the staff and hotel made it seem like home.
The staff was friendly, the hotel was clean, and the experience was pleasant! I recommend this hotel to everyone!!!
April 24, 2013
Rated 3.0 out of 5.0 by Dot123 Clean room and good breakfast
We stayed at the Holiday Inn to see our daughter participate in the Crew Classic. Having booked about 1 week in advance our options were limited and this hotel was the closest and most affordable. Our room was adequate but small. We were not allowed to check in any earlier and we could not obtain an additional valet to place our suitcase on so it ended up on the chair. Breakfast had alot of choices and was fine. There did not appear to be any restaurants in close proximity for dinner so we drove to another area. We would probably book earlier next year,and get a better rate.
April 17, 2013
Rated 3.0 out of 5.0 by garionh mostly good, except for the desk!
The hotel, staff and facilities are generally excellent, but for two obvious things.
(1) The desk has a glass cover on it, so no optical mouse works. That's just dumb on a work desk, but obviously surmountable with a magazine or somesuch.
(2) The chair for the desk does not increase in height past a certain level. I cannot imagine it being appropriate for anyone of any height, it's just not right for the desk. I put two pillows on it, and it was still not heigh enough. it was not just THIS chair - I have had this same problem in many HI's around.
If you're going to relax (not work on a laptop at the desk) I recommend this hotel.
April 17, 2013
Rated 5.0 out of 5.0 by HamNEggs116 Great Time!
I really enjoyed staying at this location. The staff was very friendly, the location was perfect and the price was great. I definitely intent to stay here again.
April 13, 2013
Rated 4.0 out of 5.0 by Diane136 Great Service!
Hotel room was very small. Location not very convenient but staff really makes up for the minor inconveniences of hotel room & location. Breakfast buffet is a great money saver if you have kids.
Over all stay was very pleasant. Great Staff!!!!!
April 12, 2013
Rated 5.0 out of 5.0 by MrSimply Wonderful Staff, and Service
Traveling to San Diego, and wanted a place close to the freeway. This was perfect. friendly staff, modern decor, a 7-11 was across the street, all the amenities i would have expected. Parking was a concern, but for how late it was I wouldn't expect much better for such a key location.
March 29, 2013
Rated 4.0 out of 5.0 by Peglake Attentive Staff
Staff was attentive - sometimes too much so with numerous phone calls/messages
March 26, 2013
Rated 2.0 out of 5.0 by travelor66 Small room and Inadequate Service
Rooms are nicely furnished, but so small it's difficult for more than one person to be in there at one time. And it'd better be for sleeping cause there is no room for little else.
Bathroom uncomfortably small to the point you couldn't shut the door for privacy without twisting around. Couldn't take a shower without fear of steping into more than you wished if the toilet lid wasn't closed.
Coffee in the morning was luke warm at best. Tepid is the word that comes to mind. People at front desk and on grounds were super nice, but facility leaves a lot to be desired for a business traveler. Not comfortable at all.
At this point in time, I will be forced to look elsewhere for accomodations on my next trip to San Diego.
March 18, 2013
Rated 4.0 out of 5.0 by Boscoe4 Very nice staff
As Priority Club members, we are always happy to stay at a Holiday Inn Express. The staff when checking in was very friendly and welcoming after a long night and day of traveling. However, the staff in the breakfast area never missed a hello or good morning to everyone that came in. All the foods were well stocked . A particular member of the staff was more than gracious about sharing her personal comments and suggestions regarding the San Diego Zoo visit we had planned for the day. She took her time and chatted with us for about 5 minutes.
We did have one issue, but it was not the fault of the hotel, just a rude group of people staying on our floor. A 5:30am wake up call for several rooms resulting in opening and slamming doors. I'm sure we weren't the only family/guests affected by this.
March 14, 2013
Rated 5.0 out of 5.0 by RJones007 The only place that I stay while in San Diego
Very nice hotel. Easy access to everything. Great eating establishments in Pacific Beach. Top rate staff everyone is very nice. If you are looking for a good place to eat ask Robert at the front desk he is very helpful. Good breakfast Great breakfast staff very nice. You can't go wrong here.
March 14, 2013
Rated 5.0 out of 5.0 by NickyD456 Great Place
Great place, loved everything about it. Price beats everything else in the area.
March 9, 2013
Rated 5.0 out of 5.0 by Timo62 Sleep near the dolphins
A truely wonderful experience. We had a great time at Seaworld and was mad that much better by the excellent staff at this property right on Mission Blvd. The park is only five minutes away. We had some difficulty with the internet, but the helpful dek clerk resolved it personally.
Again, thank you Holiday Inn for your superior commitment to customer service and comfort.
March 1, 2013
Rated 5.0 out of 5.0 by ksm2013 Great service
Staff and facility were great. i would recommend this hotel for any casual or business traval.
February 19, 2013
Rated 5.0 out of 5.0 by munk462 Good Hotel for the Money
Close to the airport which is convenient and very close to SeaWorld
February 15, 2013
Rated 5.0 out of 5.0 by ksm2013 Staff is amazing
I stay here once or twice a week becuase of staff like Jason, Juan, Danny and others. They always have everythingready when I get there and treat me like family. I don't even bother looking at other hotels.
February 6, 2013
Rated 2.0 out of 5.0 by akukeval Holiday Inn Express
Very Small rooms,
very bad breakfast
, Poor Location
Nice and Friendly Staff
Not going to stay at this location again
this is the worst Holiday Inn I have stayed at,
I always stay with them on my business trips but this location is the worst so far
January 2, 2013
Rated 5.0 out of 5.0 by charrenee24 Great Hotel, Great Price.
I stayed at the Holiday Inn Express near Seaword in early December. When I checked in after driving 6 hours in Friday night traffic from LA, the staff was most accomodating and friendly. While the rooms are on the small side the hotel is impeccably clean. The furnishings are all new and the beds are super comfortable. The courtyard parking is a bit tight for big cars but there is another parking lot on the right of the hotel. I never had problems with parking as others have mentioned. The hotel is in a very good, safe neighborhood. It takes 5 minutes to get to Sea World. The walls are a little thin as I believe this didn't use to be a Holiday Inn originally, I think it was a Comfort. Overall you can see a lot of work into making the hotel the best it can be. I loved the employees, the location. I actually like the courtyard type feel to the hotel you can look down from your room to where your car is parked.There is only a very small pool and no jacuzzi which might be a factor for some families. For a great price at a safe clean hotel chose this Holiday Inn Express.
December 9, 2012
Rated 3.0 out of 5.0 by Explorer2012 internet accessibility
When we arrived the internet did not work. I asked the desk clerk about it and she said they had been working on it but it 'should be okay by the morning.' I had an international Skype call the next morning, but the internet was still not working. Fortunately I had a backup system with my iPhone so could make the call.
Another desk clerk then informed me that the internet had been down and they did not really expect it to be back that day or next. In fact we did not get on for the two days we were there.
December 7, 2012
Rated 2.0 out of 5.0 by Mukilteomaniac Limited food for breakfast
Loud construction work. Rooms kinda clean. The breakfast was poor. Not much food. No signature cinnamon rolls.several of the juice dispenser spigots did not work. This was for 3 straight days. Very poor for a Holiday Inn Express. The Internet was slow to non existent. I don't think that I will stay here again.
November 10, 2012
Rated 4.0 out of 5.0 by Javi Clean
The room was very clean. The furniture was new.
The breakfast is correct for the price of the room.
I would come back.
October 14, 2012
Rated 2.0 out of 5.0 by bill49 musty
After a long day and not arriving into the room until after 1 am, we received a room that was musty and when investigating found the carpet wet around the a/c unit. This has been probably leaking for awhile and left a damp, musty smell in the room. Just to tired to complain as we had to leave early in the morning, nevertheless, the room was stinky. The bed also needed some springs or support.
October 6, 2012