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Rated 4.5 out of 5 by 399 reviewers.
Rated 4.0 out of 5.0 by Great Staff We especially appreciated the desk staff and shuttle drivers with whom we had direct contact. Found them to among the best we have encountered anywhere. September 13, 2014
Rated 4.0 out of 5.0 by Some great staff at a good location The hotel is by the interstate, so has some high levels of exterior noise - but most people staying here will be aware of this, in advance, I hope. The hotel provides an incredibly limited shuttle bus service, which goes to about 2 locations. Even if the staff are free, the service would not officially take you anywhere else, apart from Old Town and the airport, which is ridiculous. The hotel seriously ought to increase its flexibility of drop-off and pick-up spots, as there are some dodgy areas that I have walked through, minutes from being dropped off - an extra quarter of a mile in the bus would have prevented me from being hassled there. Dolores in the restaurant, Vangie at reception and some other staff really went out of their way to ensure that my stay was as excellent as possible: they are a true credit to the hotel! I'm a little jet-lagged right now, after a 24 hour journey and cannot remember all of the wonderful staff names of those who did their utmost to help in every way, and am disappointed, as their service is outstanding. September 13, 2014
Rated 5.0 out of 5.0 by San Diego Express Airport-Oldtown- is a home away from home This facility has it all. The complete and total package. It exceeds usual standards in providing clean and spacious rooms, comfortable beds, free parking which is underground and gated ( a feature that was really impressive to me because the last time I visited San Diego at a popular attraction in this area a man jumped into the backseat of our vehicle.) This was an unsettling situation for myself and my family. So safety in parking for me is very imperative. What set this facility over the top for me was the staff at this hotel. The front desk, the facilities crew, and the cleaning staff went above and beyond all expectations for helpfulness and friendliness. This kindness should be showed to travelers in all areas i.e. restaurants etc. The warmth that the staff showed their visitors made the visitors more warm to each other. It is something one could only witness for themselves when visiting. If you want to have a home away from home experience visit this facility! September 12, 2014
Rated 3.0 out of 5.0 by Cheap places to stay in Old Town San Diego This hotel may be cost effective as long as you wear hearing aids and take them out before you go to sleep. It is on I-5, which is very loud, all day and all night long. However, it is very clean and the staff are great! September 10, 2014
Rated 5.0 out of 5.0 by Great Superhuman Staff The customer service here was great! I have stayed at several hotels in my time and these guys blew everybody out of the water. If the shuttle does not go to where you want to go, they get a cab for you. I would expect this from a 5 star hotel, but to get it from here was unexpected and delightful. September 9, 2014
Rated 3.0 out of 5.0 by Great service-Poor breakfast experience All was great except food and Spanish speaking TV. The Spanish staff should have accommodated it's patrons with English speaking channels. Especially the News September 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. great hotel quite and comfortable, however eggs for breakfast seem powdered ,very disappointed. September 6, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms Very satisfied with the room and staff. Room was clean. Breakfast was good. Would stay there again. September 4, 2014
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