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Rated 4.6 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Multiple Stays Arrived at SAN airport and called for shuttle. It arrived in about 15 minutes; taking me promptly to hotel after one quick stop to deliver another guest to the train station. Room was ready, convenient and very clean. Very friendly and helpful desk clerks. Described local restaurant options. Walked to nearby Pub for light meal. Next morning shuttle delivered me to cruise terminal for departure on a 4-day coastal cruise. Upon return, shuttle came to pier and transported me back to hotel for another stay. That evening the shuttle took me to & from dinner in Old Town. Following morning the shuttle took me to the airport for a flight to Honolulu. My return from HI was on another cruise ship; with arrival in Ensanada (then bus to airport). Departing flight was following day; so I again was picked up by shuttle for my third night at the Holiday InnI Express. As expected, I was returned to the airport the next day for my flight to PDX. Every emloyee was gracious, friendly and efficient. Both of the shuttle drivers were very friendly. They gave a mini-tour pointing out restaurants nearby. Each assisted with boarding the van and with handling the luggage. (I have some physical limitations which were accommodated without question.) Definitely would recommend this hotel. I am booked there again in October (following another cruise). May 20, 2013
Rated 5.0 out of 5.0 by excellent service and value excellent service, value, location and amenities. a/c was a little loud, but overall great experience May 20, 2013
Rated 5.0 out of 5.0 Wonderful Staff The staff was so helpful and friendly. Especially appreciated the shuttle to areas. Will definitely return to this hotel. May 19, 2013
Rated 4.0 out of 5.0 by Convenient and close to most areas nice hotel - friendly staff, rooms a bit small compared to other properties, but clean and quiet. May 19, 2013
Rated 5.0 out of 5.0 by Best staff Upon check in particularly but also throughout stay front desk staff went out of their way to be helpful and informative about hotel and Old Town neighborhood Resturant and bar options. It is not often that entire staff from the young man and Asian lady at check in, shuttle driver Alex, breakfast room attendant and cleaning staff were all positive and seemed to want guests to enjoy stay. Incredible teamwork and enthusiasm. Thank you! May 17, 2013
Rated 5.0 out of 5.0 by Great service Everyone was so nice and helpful. We will continue to stay here whenever we are in San Diego. May 12, 2013
Rated 4.0 out of 5.0 by cinco de Mayo weekend We stayed in Old San Diego because events downtown caused all of the Harbor hotels to be full. This particular weekend was busy all over. We were able to walk to Cinco de Mayo Festivities on Saturday night. - quite fun. Unfortunately for us, Sunday night it rained so we chose not to attend festivities. That weekend it was a bit of a hassel getting to and from the hotel and to and from Old Town because of Festival traffic. Sunday we left during the day and when we returned to the hotel around 4 p.m. or after, our room was still not tended to so we had to alert the front desk and had to wait for 30 minutes or more in the lobby until it was cleaned. Just a little inconvenient - they did have the whole day to clean the room. It was a little pricey - well over 400 for 2 nights. Would we stay there again? I don't know, it's a flip of a coin...only if we had to. May 11, 2013
Rated 4.0 out of 5.0 by Great Staff A very busy celebration weekend in San Diego and the staff were genuinely engaged with their clients . May 11, 2013
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