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Rated 4.5 out of 5 by 472 reviewers.
Rated 5.0 out of 5.0 by Close to Old Town & great restaurants! We stayed at the hotel for two nights and found this hotel to be in a great location to: 1. Old Town (walking distance or you can take hotel shuttle) 2. Lucha Libre (walking distance to experience delicious food as seen on Man vs. Food) 3. Transportation to downtown San Diego -- the hotel also offered us transportation to the Convention Center which allowed us to walk along the harbor (USS Midway) and to Gaslamp Quarter Overall, it was a great value with the breakfast, hotel shuttle to various attractions and shuttle to/from the airport. Staff was also very friendly and would recommend this hotel to anyone staying in San Diego as its central to everything especially if you are not wanting to rent a car. December 10, 2013
Rated 5.0 out of 5.0 by Great stay! Well worth every penny! I had seen great reviews of this hotel, and brought my boyfriend with me to stay here for a night in SD (the night before the Jay-Z concert at the Arena 10 minutes away). Everything was perfect. The receptionists were very kind and funny, the room was extremely comfortable, clean, and roomy (1 queen bed), and the hot breakfast was superb (I brought up breakfast food to our room - a chef generously provided me a tray and said it was no problem). We were lazy about going out and decided to order pizza for delivery, and the receptionist gave us a good tip about not using any brochures thrown into our room under the door - he provided us numbers that were reliable (we chose Domino's, ha). Check in was quick and smooth, and check-out was just the same. Parking was great too - you don't have to pay any additional fees for parking. Everything was efficient- thanks, Holiday Inn Exp! December 10, 2013
Rated 3.0 out of 5.0 by Front Desk service Front Desk help seemed more interested in conversation amongst themselves than to welcome and acknowledge Platinum members for our stay. We were assigned a room on the side of the hotel which I-5 runs up against. I would have thought that perhaps they would have "upgraded" our room to the quieter side of the hotel. Breakfast staff was very friendly and helpful. December 9, 2013
Rated 5.0 out of 5.0 by Would return again Rooms spacious and very clean. Mattress very comfortable, but needs new firm pillows. Great towels. The shuttle services offered far exceeded my expectations...excellent!!! Like having a fridge and microwave in the room. Would like a second chair in the room, so that one of us does not need to sit on the bed. December 9, 2013
Rated 5.0 out of 5.0 by Superb service My friend and I stayed here for one week in Nov 2013 and we both enjoyed the experience. Wonderful knowledgeable staff, excellent room, free shuttle bus, convenient location, inclusive breakfast. If we go back to SD we will stay here. December 5, 2013
Rated 3.0 out of 5.0 by Good Staff and Clean Our stay was nice, the staff were great. Price was good. Great location centrally located if you like to drive. They do have a shuttle service, which we did not use. Parking is very tight, but it is free. Also free internet service. Free breakfast buffet, nothing fancy, but adequate. These items have to be included for comparison purposes when looking at other hotels in San Diego. Negatives were the freeway noise on the rooms in the back although it was not as bad as we thought it would be. The beds were tough sleeping. The walls do not block adjacent noise, you can hear everything. We did request a room on the opposite side of the freeway, but were placed on the freeway side, not a huge deal. Good place to stay if you are on a budget, and like to drive to locations and have a small car. Walking distance to Old Town. If you are looking for a resort atmosphere, this is not your place. December 5, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Rooms were clean which is most important to me. The hotel is obviously old, but has been updated. Granite in bathrooms, flat screen tvs, new bedding with nice, sheet-covered comforters. Parking is a little strange, as it is located under the building. The elevator was down, so we had quite a walk, down the vehicle ramp, to get to our vehicles. Included breakfast was very nice with lots of options and nice hours (6-10) so we could sleep in. Jacuzzi was a nice temperature and not busy, even when the hotel was full. The hotel is directly next to the freeway, which takes away from the ambience when walking outside, but the noise didn't bother us as we just left the air on, so didn't hear it at all. Overall good experience. December 4, 2013
Rated 1.0 out of 5.0 by Bad experience We have used Holiday Inn Express for many years and I would have to say the one in San Diego (airport) was the worst we have ever come across. We are in our middle 70s and the placed us in a room on the third floor the furthest point from the breakfast area and gym. The elevator went out and wasn't fixed during our stay therefore we had a lot of stair walking along with lugging our luggage down the stairs to the parking garage. The room was noisy as between midnight anf 4AM we were awakened by prople sitting out on the patio below us talking and laughing. I confronted the person on duty and he gave me the appearence that he could care less. H.C. Fenn December 3, 2013
Rated 4.0 out of 5.0 by Very helpful Staff Next to the freeway, but good sound proofing. Pillows seemed well used, a common IHE concern. The front desk staff went out of their way to make us feel welcome and to help find things in the area. December 1, 2013
Rated 4.0 out of 5.0 by Wonderful front desk staff I stayed at this hotel for three nights in Nov 2013 and, therefore, had the opportunity to talk to several different staff members at the front desk. They were all very friendly, helpful, and accommodating. They gave great directions to the airport and helped me print an item during my stay. November 25, 2013
Rated 4.0 out of 5.0 by San Diego - Convenient to Old Town & Airport I hadn't been to San Diego in more than 4 years. The new location is closer to the highway (dramatically increased traffic noise) and is about 1/2 mile further away from the Old Town Section of San Diego. That said, the room was comfortable and clean enough and the staff was very friendly and welcoming. However, for ease of walking into the Old Town, their old location was better. November 24, 2013
Rated 5.0 out of 5.0 by Wonderful Place We were very impressed with the staff and shuttle service. They were very busy but remained friendly and helpful. The shuttle service was excellent and accommodating. The breakfast was good. Our room was small but comfortable. November 21, 2013
Rated 5.0 out of 5.0 Excelent service It was a pleasure to sleep there and all the people was nice during the time we were there. November 21, 2013
Rated 5.0 out of 5.0 by Wonderful Experience Would definitely stay here again, staff and service was second to none. I was surprised how quiet our room was when outside our window was a giant freeway. Alex was great at shuttling us around, he always had a big smile and was full of helpful information. Great experience!!!! November 20, 2013
Rated 5.0 out of 5.0 by Awesome shuttle service The response time for the shuttle service to pick up from the train station and old town was excellent. Everyone was super friendly. We checked out Sunday morning, left our luggage at the front desk and went to the Charger game via the trolley. Coming back from the trolley we were trying to catch the Amtrak at the same time ~ we called the hotel and they brought us our luggage to the train station! Awesome service!!! November 14, 2013
Rated 5.0 out of 5.0 by Awesome stay !!! Really enjoyed our stay at this lovely gem of a hotel. Staff was wonderful and rooms were clean and comfortable. My son used the outdoor pool, and although it was small it was heated and he enjoyed it very much. Hotel was close to everything and offered free shuttle services to zoo and airport which was huge for us. Breakfast room was great, lots of options even though we are somewhat picky something was found for each of us. Found this to be and exceptional value for our dollar and would highly recommend and will stay again when we return to San Diego. Laundry facilities were great and I didn't feel robbed using them. Little convenience store in lobby which was very handy. Great Hotel guys keep it up !!!! November 12, 2013
Rated 5.0 out of 5.0 by Awesome staff! We stayed at this Holiday Inn Express property while attending graduation ceremonies at the nearby Marine Base. We couldn't have been treated nicer! The staff shuttled us back and forth to the airport and base with a smile and offered very important reminders about the ceremony and timeline. The front desk staff were very friendly, knowledgeable, and accommodating. The rooms were very clean and updated. We would recommend this hotel to anyone wishing to visit San Diego or attending nearby events. Pacific Beach was gorgeous and was only 15 min. away. November 11, 2013
Rated 4.0 out of 5.0 by Good Comfortable and quiet, nice placeto relax and clos to Tourist Areas November 11, 2013
Rated 3.0 out of 5.0 by Great beds This was the noisiest room we've stayed in all year. The freeway noise was so loud we were unable to sleep very well. We have stayed in this hotel before without this problem. We would stay again, just ask for room on other side or on another floor. We like this hotel when we have early airport departure as it is so close. November 9, 2013
Rated 5.0 out of 5.0 by Clean Room and Great Service The rooms were clean and comfortable. The beds were great and we got a good night's sleep while we stayed there for two days. They had great service and always willing to help you and answer questions. They served a good hot compliment breakfast also. Keep it up and thank you for the great experience we had there! November 8, 2013
Rated 5.0 out of 5.0 by Awesome! We stayed the night before our cruise.When we arrived the clerk was very helpful and had every thing ready for us. We were upgraded to a suite with jacuzzi tub. They provided a space for us to leave our vehicle while we were gone for 2 weeks at no charge! Then they shuttled us to the cruise ship and and picked us up at no charge!!!!!! Awesome!!!!!!! Would recommend this hotel and staff to everyone!!!!!!!!! November 7, 2013
Rated 5.0 out of 5.0 by Great Stay They picked us up at the airport & also drove us to the port for our cruise the next day. Room was great, food great and staff. Highly recommend this hotel November 7, 2013
Rated 4.0 out of 5.0 by Clean and Comfortable This is the second time we've stayed at this property. The room was a bit noisy last time from the freeway, but this room was very quiet. Some of the furniture, wallpaper, etc., is a little worn, but it's comfortable and clean and one of the few that doesn't charge for parking. The breakfast is good--better than a lot we've had other places, and the staff keeps the breakfast area really clean. The hotel is close to everything and the shuttle service is excellent. The staff is super friendly as well. Alex shuttled us to and from Old Town and was awesome. He made an excellent recommendation for a restaurant, so we didn't waste a lot of time wandering from place to place looking at menus, and when we asked where he would pick us up, he said anywhere. We just needed to call and let them know where we were. It's also nice to have a little store in the hotel as well, as there isn't a store within walking distance if you need anything. We'll stay here again. November 7, 2013
Rated 4.0 out of 5.0 by Good place Was treated extremely courteously by the staff. Good value for money November 2, 2013
Rated 5.0 out of 5.0 by Convenient Shuttle Service Enjoyed my short two-night stay at your Holiday Inn Express. Your shuttle service to Old Town, to Balboa Park, and to the airport enabled us to turn in our rental car early. The next time I come to San Diego, I will stay your Holiday Inn Express. Thanks again for making the weekend a success. October 30, 2013
Rated 4.0 out of 5.0 by comfortable room! I enjoyed staying at this location. Great room, comfortable bed, friendly staff and great location! Only bad part of our stay was being put in the room closest to the breakfast buffet room. Our room was literally next door to it, so it got pretty loud in the morning. But besides this problem, we enjoyed our stay overall. October 27, 2013
Rated 5.0 out of 5.0 by Welcome Back Oct 22 marked fourth visit to this property. Van driver picked me up and recognized me from my visit in April. He remembered that I'm involved with software. He also said I must be taking the same flight (2:45pm next day) since my previous visit he had taken me on his 1:00pm trip. He remembered more than I did. Was also recognized by other staff members; all of whom were very friendly and helpful. My visits have been in connection with cruise ship departures and arrivals. HI Express will definitely be a part of any future trips thru SAN. With both pier and airport pickup service, they are perfect for cruisers. October 27, 2013
Rated 4.0 out of 5.0 by Excellent Choice Service was great! Staff friendly and accommodating. Close to airport. Shuttle service to and from airport as well as to tourist attractions. Very satisfied, Would highly recommend. October 25, 2013
Rated 4.0 out of 5.0 by Short Get-away The front desk clerk, Jose was quite friendly when I checked in. The parking spaces are very small-- challenge to park mid-size and larger vehicle without concern of getting a ding from neighboring vehicle. Some of the front desk folk were not friendly, not rude, just not very warm. October 25, 2013
Rated 5.0 out of 5.0 by Very nice hotel I Like the hotel very much, the staff was so friendly, easy access. October 24, 2013
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