Rated 4.5 out of 5 by 385
Rated 5.0 out of 5.0 by Suzy20 Great Place to stay!!!!!
I was very pleased with my stay. I had never been to San Diego and did not know anything about the city. I picked this hotel by chance, close to the airport and had a shuttle and free breakfast. The front desk staff were very helpful, the shuttle drivers were very nice, as a matter of fact all staff that I had any dealings with were very nice. I would stay there again if I were to come to San Diego again.
November 19, 2012
Rated 5.0 out of 5.0 Great Airport Hotel
Had a great experience at this hotel. Very convenient and close to the San Diego airport. Free shuttle takes you too and from airport. Free gated parking--which is very hard to find at a hotel in SD! Rooms and hotel were just updated and are very clean and nice. Close to Old Town and several great restaurants. Hotel staff was very friendly and accomodating. Highly recomend this hotel if you need to stay near the airport.
November 18, 2012
Rated 5.0 out of 5.0 by BARB74 GREAT STAY
THIS IS TRULY A SERVICE TO PLEASE HOTEL!!!
WE ARRIVED IN SAN DIEGO BY SHIP. I CALLED THE HOTEL FOR TRANSPORTATION AND IN FIVE MINUTES THE VAN ARRIVED AT THE HARBOR TO TAKE US TO THE HOTEL. WE WERE AN EARLY ARRIVAL BUT THE DESK CLERK WAS SO KIND IN FINDING US A ROOM THAT WAS READY. IT WAS SPOTLESS AND NO COMPLAINTS AT ALL. IT OVERLOOKED THE I-5 BUT IT DID NOT MATTER, THE ROOM/WINDOWS WERE SO INSULATED THAT WE DID NOT HEAR ANYTHING INCLUDING THE PLANES AT THE AIRPORT ACROSS THE ROAD. WHEN WE ARRIVED WE WERE ASKED FOR OUR DEPARTURE TIME FOR THE AIRPORT FOR THE FOLLOWING DAY AND THE DRIVER WAS PROMPT AND TOOK US TO OUR AIRLINE AT THE AIRPORT. THIS HOTEL IS IN OLD TOWN (GREAT TOURIST ATTRACTION) AND THEY WILL EVEN TAKE YOU THERE ALTHOUGH IT IS ONY ABOUT A HALF A MILE TO WALK. WE WOULD DEFINITELY STAY HERE AGAIN. IT IS ONLY A SHORT RIDE FROM THE HARBOR OR THE AIRPORT, MEANING LESS THAN 10 MINUTES.
November 17, 2012
Rated 5.0 out of 5.0 by travelertimes10 Great service
Stayed 1 night and left car. Came back 10 days later and arrived at airport at 11:45 PM. Courtesy driver stayed after shift and picked us up.. Everybody was extremely nice and helpful. I wholeheartedly recommend this place.
November 15, 2012
Rated 4.0 out of 5.0 by hillan4 Stayed here while oin business
I had stayed the first night at the Holiday Inn on the bay the first night. I was lured away from there with the noise "foghorn" all night, and the 22.00 daily parking fee. I opted to move to the HI Express airport for the next two nights. The room was quiet, comfortable, and the parking was free. I sacrificed a great view, but who really stays in their room long enough to enjoy a view anyway..
I will stay here again, it is within walking distance to Old Town where there are lots of choiced for dining.
November 14, 2012
Rated 5.0 out of 5.0 by Sabrina52 Wonderful service and professional staff
With its flawless staff, top-notch presentation, location, room size and room amenities (microwave, bar refrigerator, coffee maker), not to mention the impeccable cleanliness, Holiday Inn Old Town, is our favorite hotel to stay in when we are in San Diego. The only low mark we would give would be for the quality of the beds which we believe should be of better quality.
November 5, 2012
Rated 2.0 out of 5.0 by FootballFem Worst Holiday Inn experience I've ever had
This hotel is in the middle of a residential area, with no amenities within walking distance except a small taco stand. I checked in after a long day of work and driving. I had asked in my reservation for a room on an upper floor, away from elevators and noise. I was originally assigned to a ground floor room (the lobby is on the 2nd floor, but the "1st" floor is the garage). The 2nd floor of this hotel is ground level. I refused the room, so they gave me another room on the 3rd floor. However, this room did not have a wired internet connection (which I am required to use), so I couldn't do any work that night. Thank goodness I only stayed there one night!. The floor was dirty - it had actual Cheerios on the rug. When I asked where I could get something quick to eat, the front desk staff repeatedly suggested Old Town- a San Diego tourist trap that I would have had to drive to, pay for parking, and wait for overpriced food. No matter how many times I told them I didn't want to go to Old Town, that was the stock answer. Also, the nearest gas station is several miles down winding, twisting roads. However, it is close to the airport and rental car places.
November 2, 2012
Rated 2.0 out of 5.0 by Tina7919 Staff is spread too thin
I always stay at a Holiday Inn Express if available and this was my first bad experience. The staff is spread too thin and has too many responsibilities when it comes to the shuttle service. The same person responsible for shuttling folks to the airport and MCRD is also responsible for making breakfast. Breakfast was serviced late due to this. Also, the shuttle service was very slow when being picked up from MCRD on Family Day. We waited 45 minutes and finally called another shuttle service to pick us up and take us back to the hotel (which we had to pay for). Three vans were available and only two were being utilized, but one was going to the airport and only one to MCRD. More than 75 people needed to be shuttled from MCRD to the hotel and the van only carried 7-11 people. All the other hotels had already picked up their customers and Holiday Inn was the only hotel that had people still waiting at 6:45pm to be picked up. The staff was wonderful and so were the gentlemen shuttling everybody. The manager needs to re-evaluate the needs and provide more staffing to shuttle folks during Family Day from MCRD.
October 29, 2012
Rated 4.0 out of 5.0 by Legolandvisitor Easy access
Super easy to access from the freeway. You do hear the cars but not awful. The staff very friendly and helpful. Breakfast served longer and later than most hotels which is perfect for those of us that aren't early risers. Very good variety of foods also.
October 27, 2012
Rated 5.0 out of 5.0 by painter1103 great service and very helpful staff
stayed in this hotel in oct 2012. we stayed 6 days and everyday was enjoyed.it was close to mcrd and old town.they offered free shuttle service to many different places in san diego.if i came back to san diego i would stay here again.hope this helps anyone out.
October 26, 2012
Rated 5.0 out of 5.0 by rayjen Great, comfortable stay!
Our stay was for 5 nights and we could not have asked for a better location or hotel for our family. The breakfast is good and we appreciated the free and safe parking. We were on the freeway side of the hotel, but surprisingly, the sounds did not keep us awake. The front desk staff even went above and beyond to take care of our each request and were very friendly. Finally, the shuttle service was excellent and was easy and convenient to use.
October 22, 2012
Rated 5.0 out of 5.0 by bob81 Return visit after good experience
We returned to your property after a very nice stay last June. We were not disapponted again. The staff is very pleasant and helpful. Breakfast was as expected with plenty of everything. The bed was comfortable and rooms clean.
We will be back!
October 20, 2012
Rated 5.0 out of 5.0 by LeLe Clean & comfortable
Exceeded our expections. We chose this hotel for it's location (close to the airport) and did not expect the welcome we received. The shuttle service you provide is invaluable. Not only were we picked up and dropped off at the airport in a timely manner but you also shuttled us back and forth to Old Town saving us dollars on taxis'. We would stay again.
October 19, 2012
Rated 5.0 out of 5.0 by sandy3855 Great service
Staff was very friendly and helpful. We also loved the hotel shuttle that took us to the rail transit center or Old Town. Will definitely stay here again if visiting San Diego.
October 15, 2012
Rated 5.0 out of 5.0 by IFlossU72 Comfortable and Clean with awesome service!
The staff was very accommodating. Any questions we had were answered above and beyond. The office center was convenient to print off directions in a city that was unfamiliar. Was able to walk to great restaurants in Old Town and a rental car place nearby. The shuttle to the airport was on time and had a friendly driver. The pool and hot tub were relaxing. Great experience! I hope all Holiday Inn Express' are like this one! We'll find out....going to stay in one in Newport News, VA next week!
October 14, 2012
Rated 5.0 out of 5.0 by md123 excellent service
early checkin requested and received; great suggestions for taking trolley car tour; excellent shuttle service; excellent breakfast choices - a great stay, will definitely do this one again!
October 12, 2012
Rated 5.0 out of 5.0 by James1985 Above Excellent Service
I stayed at this hotel for the graduation of a Nephew from MCRD San Diego. First, the hotel shuttle was very quick and informative. The driver informed everyone in the van what to expect at check in and the following morning.
Next at check in went very quick, the forms were waiting and they had us to our room very fast. Room was very clean and comfortable.
The following morning breakfeast, food was plentiful and hot. The staff was very atentive and made sure the area was spotless.
The shuttle to the Base (MCRD San Diego) was great. The Driver made sure everyone in the Van knew the rules that were going to be expected at the base gate area. Several times through the next 4 days were used the shuttle, ALWAYS a great experiance.
I would highly recommend this hotel for anyone staying in San Diego and attending the Marine Corp Boot Camp Graduation.
The front desk Staff were always working hard to please.
October 10, 2012