Rated 4.4 out of 5 by 225
Rated 2.0 out of 5.0 by cymk Adequate
Holiday Inn Express Old Town is adequate, no frills. Near the I-5 Freeway,noisy. Staff is not friendly. On the day we wanted housekeeping to come, they showed up at 3:00pm and told us they only work until 3:30. We wont recommend this hotel to anyone.
September 1, 2013
Rated 5.0 out of 5.0 by Cuso Always reliable comfort and customer service
Each time we return to San Diego I never hesitate to make my reservation with the Holiday Inn express at Old Town.
Cleanliness is a priority, and the very friendly staff. We are never disappointed and truly appreciate the shuttle service to the airport. We will definitely be back.
August 31, 2013
Rated 5.0 out of 5.0 by bigeyes8600 Comfortable bed
Shuttle took us to the hotel. and welcome gifts for member when check in. Good view to downtown San Diego. 2 minutes drive to old town.
August 30, 2013
Rated 5.0 out of 5.0 by MammiePammie Great Place to Stay
My stay was 3 nights. I was picking my daughter in law and 2 grandkids (6 & 3) up from the airport and knew they would be exhausted from a flight from Japan. I chose this hotel because it was Holiday Inn Express and because it was close to the airport. Not only did we get a great room with very comfortable beds, but we got the quiet needed for a restful stay. The breakfast was great and the staff was friendly and helpful. We were on the I-5 side but the traffic noise was minimal and did not disturb us. Also I appreciate the referral to Dr. Boyd's Pet Hotel as they had 2 German Shepards to board as well. Thanks for a great stay and I highly recommend this hotel!!
August 30, 2013
Rated 5.0 out of 5.0 by travellover279 Good Experience
My stay at the Holiday Inn was very good. Hotel was clean. Front desk staff was friendly and very helpful. They organized taxi and shuttle rides. Drivers were very friendly and helpful as well. My husband likes his breakfast and normally is not impressed with continental breakfasts, but they had an awesome layout for breakfast. Hot cinnamon rolls, one variety of meat every day (sausage, bacon, etc), eggs, breads, pancakes, juices, coffee tea, milk, cereal, etc. Rooms were adequate and clean. Not overly fancy, but the price was good. They have a small store by the front desk where you can get snacks and beverages which is really convenient. Pool and Jacuzzi were well taken care of although a little spread out from each other. I would recommend this hotel and I would stay there again.
August 29, 2013
Rated 5.0 out of 5.0 by EricaAnne06 Another Great Stay
This is the second time I've stayed at this particular Holiday Inn Express and I am just as satisfied as I was the first time. This time I had a King Feature Room which was very spacious. The bathroom was very big and the glass and tile shower had two shower heads and was actually big enough for two. My bed was comfy just like last time. I'm still a satisfied customer. I definitely recommend staying here.
August 28, 2013
Rated 5.0 out of 5.0 by kathome Business
The shuttle service was excellent and superior to most IHG locations.
As a business guest I appreciate the courteous and friendly front desk personnel.
August 26, 2013
Rated 3.0 out of 5.0 by Captamerica6 No Help For TV
I was at hotel for 10 days. After two days I was moved to new room. TV in new room did not Work correctly. Made about 4 requests to have it fixed but no one did anything. Also one lady at front desk seemed to have attitude.
August 25, 2013
Rated 4.0 out of 5.0 by tbrady Very nice hotel
We arrived way early for our check-in but the staff was very helpful in getting our rooms cleaned and ready in about an hour. Bravo!!! We were recognized as Priority Club Members with a gift bag of chips, granola bar and a bottle of water. Breakfast was good and there was a variety of food and beverages. I loved that we could get the hotel shuttle to and from the Zoo and Sea World. What a time and headache saver!! We walked to Old Town every night for dinner even though the hotel shuttle would've taken us and picked us up.
My only minor criticism would be the number of flyers slipped under our door everyday advertising the same two restaurants.
August 22, 2013
Rated 5.0 out of 5.0 by LONESTARSTATETEXAS NICE LOCATION-OLD TOWN
Had a great time in Old Town, lots to do and visited friends. Great Hotel, clean,location,clean room as always,great staff. Only bad thing is that the pool area is closed at 10 pm, other than this, enjoyed my stay at San Diego Airport-Old Town location. Would recommend it.
August 22, 2013
Rated 2.0 out of 5.0 by Bobby666 Alice
I stayed in your facility on the 6th, 7th, and 8th of August on the freeway side. The road noise made sleeping impossible. We stayed in your facility when we returned to the continental US on the 16th and 17th of August. We would have stayed in a different place except I was told we would have rooms away from the freeway. However, when I returned, lo and behold, I did not get the rooms expected and got rooms on the freeway side again.
August 21, 2013
Rated 5.0 out of 5.0 by Skelly Your staff is the best!
Our family came for Marine Boot Camp graduation. Your staff has the schedule down to an art. They knew more about where and when we needed to be at the depot than we did. They even have late check out on Friday for us. Completly worry free for us as the staff takes care of it all. They actually seem to enjoy their jobs.. True or not .. We certinally enjoyed their kind and detailed attention. A special thanks to our favorite shuttle drivers Alfonzo and his co-worker (wish I could remember his name). All 8 of us from South Dakota gives this place a 5star rating. Our new Marine thanks you for taking care of his family too.
August 19, 2013
Rated 5.0 out of 5.0 by MarineMom109 Great Place To Stay For Marine Corps Graduation!
We recently stayed here for our son's Marine Corp Graduation. The staff was extremely helpful and the hotel was clean! They were very well aware of the graduation schedule and had everything well organized. They have a great shuttle service to many different area attractions as well! I would definitely recommend staying here!
August 19, 2013
Rated 5.0 out of 5.0 by Hairgirl48 Luv this hotel!!
I stay here almost weekly,and the service and staff are amazing!! Kaylene,Ryan,Vangi,Jose & Sean are the best! I never have problems ever! Has refrigerator,microwave,great free breakfast,wouldnt go anywhere else!!
August 18, 2013
Rated 5.0 out of 5.0 by MissErica06 Clean and Comfortable
I stayed here in July for two nights and I'm going back next weekend to stay again for two nights. The room was clean and comfortable and the staff was pleasant. There were three adults in a two queen bed room. The room was a little small with all three us of but not a big deal. We heard no traffic noise but our room was on the street side not the freeway side.
August 17, 2013
Rated 5.0 out of 5.0 by JAWS517 Quite room
Based on a review I read, I asked for a room with a view of the airport. It also faced the freeway. But the noise level was not a problem because of double, double glassed windows. The air conditioner broke down with in two hrs. of our arrival. The maintenance staff came immediately and could not repair it so they replace the whole unit in about a 1/2 hour.
August 17, 2013
Rated 2.0 out of 5.0 by NewBusinessTraveler Horrible staff
I was visiting on a buisness trip and needed some items sent to the hotel. The hotel never told me that my business packages arrived even though I inquired as was told that I would be notified when they arrived. I spent an entire business meeting without the materials that I needed. When I returned home and was finally able to get the delivery confirmation, I found out that the hotel had the materials and failed to notifiy me. When I called the hotel to request that the documents be sent back, I was met with a very unfriendly customer service person who said it wasn't her problem and that I had to handle all the arrangements and maybe I would get my documents back. My company is expanding their business to cover more of the California area and I can assure you that we will never use this hotel again. They are unprofessional and definately not worth the time of any business traveller.
August 16, 2013
Rated 4.0 out of 5.0 by Woof Good location to Airport and Old Town
I had read some previous reviews and they seemed to be positive. The staff was pleasant. Susie sticks in my mind for some reason, I think it was her bubbly personality when I was greeted. My room was ready, and clean. I have to admit, my room was on the freeway side and I was concerned about noise, but I never heard a sound.
Old town ... loved it! Go hungry!!! Town was clean, merchants were friendly and you were greeted in every store you walk in.
August 13, 2013
Rated 4.0 out of 5.0 by sammy456 Reservation
Our reservation was not at the hotel and I am so glsd I called from the airport before our flight. The main customer service had to fix it because the person at the hotel desk just could not function! He like just shutdown, "ahhhh, well we don't have that reservstion" He should have been able to fix it right away with a different room, the place was NOT full.
Also the water in the Handicapped bathroom went all over the floor.
August 13, 2013
Rated 5.0 out of 5.0 by jlw62 clean room and very comfortable bed
My second stay at this location Just as good as first time. Only negative is the location to Old Town is too far for this old man to walk, lol. But very accommodating with shuttle. Dropped me off where I wanted to go and picked me up, at another location, very just 7 mins after I called. Staff was excellent andhuttle to airporst left6 on time Will stay here again on my nex trip to S.D. in 3 months.
August 11, 2013
Rated 2.0 out of 5.0 by Dee99 Room for Improvement
Upon entering our room, the carpet was wet, evidently from a recent cleaning. I didn't find this out until my shoes were off and my socks became saturated--not a good feeling while first arriving.
Secondly, it would sure boost your reputation if some time and creativity was spent before displaying your breakfast. For instance, the eggs (omelet) looked and tasted artificial. Ditto the sausage patties. Surely for the number of people that go through your hotel, some semblance of nutritious and pleasing egg dish and sausage could be made and displayed. Sadly, your breakfast spread was no better than what you would see at a 7-11. You should be better than a fast food joint. Coffee was poor as well.
Hope it improves.
August 9, 2013
Rated 5.0 out of 5.0 by Shotz Perfect stay!!
This was a great hotel. Close to so many sights. Very comfortable room. The breakfast was great! Definitely will stay there again!'
August 8, 2013
Rated 5.0 out of 5.0 by MatureMama77 Definitely Would Recommend And Stay Here Again!
We had a very quiet room, close to the entrance and breakfast room. Were cautious due to early risers for breakfast but were pleasantly pleased. Never heard a thing. Our room was located across from the airport and enjoyed watching the take-offs. They have a convenient little store inside if you are in need of snacks on your way out or in the hours the cafeteria is closed, And the breakfast was delicious, bacon, sausage, fruit, yogurt, boiled eggs, biscuits and gravy. Who couldn't find something to eat there? We walked to old town for dinner and back. Enjoyed our stay, didn't want to leave.
August 7, 2013
Rated 3.0 out of 5.0 by Sophie74 Comfortable bed, great breakfast, nice front desk staff
The hotel is in a great location for easy access to all that San Diego has to offer. It is however right off of the highway, so best to try and get a room facing the 'quiet' side.
Bonuses... complimentary breakfast, internet access & free parking.
Great value for the price.
August 7, 2013
Rated 4.0 out of 5.0 by gf33 convenience and comfort
This is a well-run hotel with clean, attractive rooms and friendly service.
This property is located next to the I-5 freeway, which could be an advantage (easy to get out and go) or a disadvantage (some freeway noise), depending on your needs. It was a good choice for us.
The breakfast was a bit disappointing for a couple of reasons. One is that, unlike other HIE locations, there was no oatmeal. Another is that eating area is really inadequate for the number of rooms/guests.
August 4, 2013
Rated 5.0 out of 5.0 by Cindyrella227 Can't wait to make another visit!
Our family can't say enough great things about our stay at this holiday inn express.
From the moment we walked in to being able to grab snacks 24 hours...
The room we were upgraded to made us want to forget about sightseeing and stay in! We LOVED it!
Thank you again for such great service!!! We will be back!
August 4, 2013
Rated 4.0 out of 5.0 by Gnome11 Relaxing experience after hard day of work
Everything was cool, the staff makes me fell like home
August 3, 2013
Rated 5.0 out of 5.0 by tmiz Outstanding Service
Great location. Great service. We are repeat customers. They offer shuttle service but we walked to Old Town, less than a mile away.
August 1, 2013
Rated 4.0 out of 5.0 by jaxter San Diego Trip
All was pretty good, but would have liked a room away from the freeway instead of facing it. Would stay again.
July 29, 2013
Rated 5.0 out of 5.0 by Kai5 Great Service
Overall a very good place to come and stay with great customer service.
July 28, 2013