Rated 4.4 out of 5 by 225
Rated 5.0 out of 5.0 by zip1 what a staff!
Helpful and pleasant in everyway. They went out of thier way to make our stay great! Would go again in a heartbeat
January 7, 2013
Rated 4.0 out of 5.0 by NitaC will come back!
This site is close enough to other places in San Diego. I loved that this site had shuttle service on the weekends. Staff was friendly & check in was quick.
January 7, 2013
Rated 4.0 out of 5.0 by Vdara Great Staff
Clean and comfortable - friendly staff - good food and good value
January 6, 2013
Rated 5.0 out of 5.0 by Therese47 Wonderful service
We have stayed here about 6 times in the past several years prior to cruises. Their shuttle picks us up at the airport, and then delivers us to the cruise port at no charge. And they offer the shuttle to the main attractions in town, i.e. Balboa Park and zoo, Sea World, etc.
If you are driving to San Diego, they also offer parking while on a cruise with a stay.
The property is a nice walk from Old Town, which is always a fun walk-about, with great little shops and restaurants.
The customer service is the best, with many long time employees who always recognize us and are glad to see us back, even if it's been a year or so.
Don't hesitate to stay here. We have always found the beds to be comfortable and the rooms very clean.
January 5, 2013
Rated 5.0 out of 5.0 by pce58 Worth going to, again and again.
Motel is located close tok Old Town, a favorite spot of ours.
Motel staff is excellent and responds to the needs of the consumer is quick fashion, whether there or the need to go elsewhere in SD.
We have stayed at this motel four times and will be back.
January 4, 2013
Rated 5.0 out of 5.0 by ALfromNY GREAT EXPERIENCE
THE FRONT DESK STAFF WAS VERY HELPFUL AND PLEASANT TO DEAL WITH. WE WERE INFORMED OF THE FREE SHUTTLE TO OLD TOWN WHICH WE TOOK ADVANTAGE OF. WE WERE ALSO UPGRADED TO A VERY NICE SUITE. BREAKFAST BUFFET WAS SUBSTANTIAL AND CONTINUALLY BEING REPLENISHED. ALL IN ALL, WE WOULD DEFINITELY RECOMMEND MOTEL.
January 4, 2013
Rated 5.0 out of 5.0 by NewyJD Staff Very Helpful
Excellent location and staff was very accomidating to whatever we needed. Loved the underground covered parking A real plus.
January 3, 2013
Rated 5.0 out of 5.0 by Shine Good night receiption and driver
We were late because of airplan delay but the friendly night fornt receiption make us feel a lot of more comfortable. The second day good drive of the hotel make us even feel better. We extend out stay for five more days immediately.
A few of the good employees are really the treasury of the hotel. I can only remember a few names. Josh(afternoon and night receiption), Felnando(dirver), and Alex (Driver).
Thanks a lot for the holidayinn old town. I am sure will recommend anyone I know will come to San diego.
January 3, 2013
Rated 4.0 out of 5.0 by Gene85004 Breakfast and Parking included? Good deal!
If you have been to San Diego you know parking is an issue. The fact that parking and breakfast were included in the price of our stay was a prime factor in our decision when choosing where to stay, especially when traveling with a small child. The breakfast bar resolved one meal option for the day. No nned to go out and find a place to eat each morning. Also, this location was very certal to the activities we wanted to engage in, specifically, Sea World, and the World Famous San Diego Zoo.
We had the opportunity to stay there when it was called Comfort Inn... I have to say that the Holiday Inn folks did well with the remodel, making the room decor up to date.
The rooms and overall grounds were clean, and the staff was curtious. There is an exercise room, but it is tiny. A couple of treadmills and a bike if I recall, but if you like to jog, it was a niece area to do it, with plenty of challenging hills.
January 3, 2013
Rated 5.0 out of 5.0 by glennoakfarm Thrilled that I picked this hotel!!! You will be, too!
I want to preface this by saying I am a front desk agent at a Holiday Inn Express in St. Louis. Providing excellent customer service is something I strive for and am extra sensitive to when staying elsewhere. I have stayed at Crowne Plaza, Holiday Inn, and Holiday Inn Express brands. I had several choices for our recent trip and picked this location because of the positive reviews and location to my destination (MCRD). I was NOT disappointed. Our family was promptly picked up from the airport when I called the hotel. I just told them I was a guest who just arrived and they were there within 20 minutes (make sure you get your luggage first before you call them...they get there that fast!) The shuttle driver was AWESOME! He told us all about MCRD procedures since we mentioned that our son was graduating from Marine Corp Recruit Depot. We were acknowledged as Priority Club members upon check-in. Our rooms were almost immaculate! Kudos to housekeeping! You should be proud of yourselves! We had a total of 3 rooms and all were VERY clean (we used PC points for one room). I really look at the floor behind the beds and the bed skirts. Bed skirts were immaculate. I did find a few nail clippings behind one bed, but otherwise the floor boards were spotless. Great job! The Front Desk...wow! These people are wonderful! We had so many questions on where to sight see, where to rent a car, etc. Had great conversations with KYLENE at the Front Desk who answered all my questions and was very engaging (I sure hope I spelled her name correctly.) There was another young man who was behind the desk AND was a shuttle driver...Josh, you went above and beyond several times. FD helped us get a car rental at a great rate (thanks Kylene and Josh). Now for the incredible shuttle service! George and Alex, your names are the only two I remember (my daughter thought Alex was hysterical!). I just didn't get a look at name tags when I meant to. I won't go into all the places they took us and how they prepped us for entering the MCRD. How friendly they ALWAYS were. How they sent someone to get us from the car rental place and one driver who was new got lost, so they automatically realized it and sent another and TWO shuttle drivers made sure they got to us. I will just say they were fantastic! And just because this location is right next to a highway, we could NEVER hear it unless standing in the courtyard. Never from our room that opens to the outside. Now. NO hotel is perfect, so I'll say this....the property recently became a Holiday Inn Express. It seems to be on the older side, but it fits into the surrounding neighborhood architecture. (The rooms ARE updated to meet brand standards.) No pancake or waffle maker. TV runs a constant advertisement for Pay Per View, but the service is disconnected. If that's all I have to complain about, then I think YOU'RE doing good. YOUR STAFF MADE ME WANT TO COME BACK TO MY HOTEL AND BE A BETTER FRONT DESK AGENT!!!!! Thank you!!!! P.S. I'm attaching a picture that I took of a sea lion we had a close encounter with in La Jolla. Thanks Kylene for telling us where to go!
December 28, 2012
Rated 1.0 out of 5.0 by MEEDS MORE THAN SATISFIED
NICE ROOM AND FRIENDLY STAFF.BREAKFASTS WERE ADEQUATE BUT NOT SPECIAL GOOD LOCATION TO OLD TOWN THE SHUTTLE SERVICE WAS SUPER THEY WILL DROP YOU OFF AND PICK-UP AROUND TOWN DURING YOUR STAY. I LIKE VALUE FOR MY $$ AND I FELT THAT I GOT IT
December 24, 2012
Rated 5.0 out of 5.0 by Oldsailor43 Outstanding staff and very nice facility
Your friendly and helpful staff made all the difference to us. The shuttle service is very convenient,
and you provide a comfortable room with a nice pool and hot tube. The hot breakfasts are appreciated - a good value
December 18, 2012
Rated 5.0 out of 5.0 by Hbcounter Great experience
Late arrival and early check out due to flight times. Wonderful and efficient greeting and check in Clean and very comfortable room. On time shuttle to airport. Have already booked a return night
December 13, 2012
Rated 5.0 out of 5.0 by LindaFromNY Always a pleasure
I stay at this Holiday Inn each time I travel to San Diego. It's got the same excellent services as other Holiday Inns as well as wonderful van service. The staff is exceptional too.
December 12, 2012
Rated 5.0 out of 5.0 by JRM3 First time stay at this hotel
This was my first time stay at this hotel. Great location for the airport, downtown SD and Old Town. Rooms were spotless and I loved the underground, gated parking.
Staff was very helpfull.
If you are seeking fast food, you need to drive to find it. Nothing in the Old Town area or near the hotel. Pick something up on the way to the hotel!
I would absolutely stay here again and would recommend to anyone.
December 10, 2012
Rated 5.0 out of 5.0 by Stinkybeagle Friendly Staff
Everyone that works at this location is friendly and helpful.
Shuttle to/from airport, Old Town, and cruise ships was very good.
December 10, 2012
Rated 2.0 out of 5.0 by IH12 Noisy
Well we arrived and check in took a while. I was in line waiting and the person at front desk was helping a lady purchase some items from the store. then this guy walks in and just starts to talk the the person at front desk and I wait and I wait and I wait and finally they stoped talking and he helped me.
Saturday morning at 6:00 a.m. the foot steps above my room was horrible. Room 212. then at 7:00 a.m. the noise and talking of everyone in cafeteria was horrible. They should have shut the doors. I checked out in a hurry to attend my sisters graduation or I would have gone up front to complain.
They need to keep those doors closed so the room close can sleep in at least until 8:00 a.m.
December 6, 2012
Rated 5.0 out of 5.0 by mizt All round great location.
Central to the airport/Old World/downtown. Friendly service, comfortable room.
December 5, 2012
Rated 5.0 out of 5.0 by Eric19 Fantastic Service and Great Value
We've stayed at this hotel twice now. Each time the service has been fantastic. Can't say enough good things about the staff!!
November 27, 2012
Rated 4.0 out of 5.0 by tomdes Good location to entertainment for value
The only major complaint I have with the room I stayed in was the excessive road noise I heard.
Lack of first impression appearance when entering the hallway to the part that was separated from the main part of the hotel.
Felt the need to make it more inviting and not so much like a dungeon.
November 25, 2012
Rated 5.0 out of 5.0 by Suzy20 Great Place to stay!!!!!
I was very pleased with my stay. I had never been to San Diego and did not know anything about the city. I picked this hotel by chance, close to the airport and had a shuttle and free breakfast. The front desk staff were very helpful, the shuttle drivers were very nice, as a matter of fact all staff that I had any dealings with were very nice. I would stay there again if I were to come to San Diego again.
November 19, 2012
Rated 5.0 out of 5.0 Great Airport Hotel
Had a great experience at this hotel. Very convenient and close to the San Diego airport. Free shuttle takes you too and from airport. Free gated parking--which is very hard to find at a hotel in SD! Rooms and hotel were just updated and are very clean and nice. Close to Old Town and several great restaurants. Hotel staff was very friendly and accomodating. Highly recomend this hotel if you need to stay near the airport.
November 18, 2012
Rated 5.0 out of 5.0 by BARB74 GREAT STAY
THIS IS TRULY A SERVICE TO PLEASE HOTEL!!!
WE ARRIVED IN SAN DIEGO BY SHIP. I CALLED THE HOTEL FOR TRANSPORTATION AND IN FIVE MINUTES THE VAN ARRIVED AT THE HARBOR TO TAKE US TO THE HOTEL. WE WERE AN EARLY ARRIVAL BUT THE DESK CLERK WAS SO KIND IN FINDING US A ROOM THAT WAS READY. IT WAS SPOTLESS AND NO COMPLAINTS AT ALL. IT OVERLOOKED THE I-5 BUT IT DID NOT MATTER, THE ROOM/WINDOWS WERE SO INSULATED THAT WE DID NOT HEAR ANYTHING INCLUDING THE PLANES AT THE AIRPORT ACROSS THE ROAD. WHEN WE ARRIVED WE WERE ASKED FOR OUR DEPARTURE TIME FOR THE AIRPORT FOR THE FOLLOWING DAY AND THE DRIVER WAS PROMPT AND TOOK US TO OUR AIRLINE AT THE AIRPORT. THIS HOTEL IS IN OLD TOWN (GREAT TOURIST ATTRACTION) AND THEY WILL EVEN TAKE YOU THERE ALTHOUGH IT IS ONY ABOUT A HALF A MILE TO WALK. WE WOULD DEFINITELY STAY HERE AGAIN. IT IS ONLY A SHORT RIDE FROM THE HARBOR OR THE AIRPORT, MEANING LESS THAN 10 MINUTES.
November 17, 2012
Rated 5.0 out of 5.0 by travelertimes10 Great service
Stayed 1 night and left car. Came back 10 days later and arrived at airport at 11:45 PM. Courtesy driver stayed after shift and picked us up.. Everybody was extremely nice and helpful. I wholeheartedly recommend this place.
November 15, 2012
Rated 4.0 out of 5.0 by hillan4 Stayed here while oin business
I had stayed the first night at the Holiday Inn on the bay the first night. I was lured away from there with the noise "foghorn" all night, and the 22.00 daily parking fee. I opted to move to the HI Express airport for the next two nights. The room was quiet, comfortable, and the parking was free. I sacrificed a great view, but who really stays in their room long enough to enjoy a view anyway..
I will stay here again, it is within walking distance to Old Town where there are lots of choiced for dining.
November 14, 2012
Rated 5.0 out of 5.0 by Sabrina52 Wonderful service and professional staff
With its flawless staff, top-notch presentation, location, room size and room amenities (microwave, bar refrigerator, coffee maker), not to mention the impeccable cleanliness, Holiday Inn Old Town, is our favorite hotel to stay in when we are in San Diego. The only low mark we would give would be for the quality of the beds which we believe should be of better quality.
November 5, 2012
Rated 2.0 out of 5.0 by FootballFem Worst Holiday Inn experience I've ever had
This hotel is in the middle of a residential area, with no amenities within walking distance except a small taco stand. I checked in after a long day of work and driving. I had asked in my reservation for a room on an upper floor, away from elevators and noise. I was originally assigned to a ground floor room (the lobby is on the 2nd floor, but the "1st" floor is the garage). The 2nd floor of this hotel is ground level. I refused the room, so they gave me another room on the 3rd floor. However, this room did not have a wired internet connection (which I am required to use), so I couldn't do any work that night. Thank goodness I only stayed there one night!. The floor was dirty - it had actual Cheerios on the rug. When I asked where I could get something quick to eat, the front desk staff repeatedly suggested Old Town- a San Diego tourist trap that I would have had to drive to, pay for parking, and wait for overpriced food. No matter how many times I told them I didn't want to go to Old Town, that was the stock answer. Also, the nearest gas station is several miles down winding, twisting roads. However, it is close to the airport and rental car places.
November 2, 2012
Rated 2.0 out of 5.0 by Tina7919 Staff is spread too thin
I always stay at a Holiday Inn Express if available and this was my first bad experience. The staff is spread too thin and has too many responsibilities when it comes to the shuttle service. The same person responsible for shuttling folks to the airport and MCRD is also responsible for making breakfast. Breakfast was serviced late due to this. Also, the shuttle service was very slow when being picked up from MCRD on Family Day. We waited 45 minutes and finally called another shuttle service to pick us up and take us back to the hotel (which we had to pay for). Three vans were available and only two were being utilized, but one was going to the airport and only one to MCRD. More than 75 people needed to be shuttled from MCRD to the hotel and the van only carried 7-11 people. All the other hotels had already picked up their customers and Holiday Inn was the only hotel that had people still waiting at 6:45pm to be picked up. The staff was wonderful and so were the gentlemen shuttling everybody. The manager needs to re-evaluate the needs and provide more staffing to shuttle folks during Family Day from MCRD.
October 29, 2012
Rated 4.0 out of 5.0 by Legolandvisitor Easy access
Super easy to access from the freeway. You do hear the cars but not awful. The staff very friendly and helpful. Breakfast served longer and later than most hotels which is perfect for those of us that aren't early risers. Very good variety of foods also.
October 27, 2012
Rated 5.0 out of 5.0 by painter1103 great service and very helpful staff
stayed in this hotel in oct 2012. we stayed 6 days and everyday was enjoyed.it was close to mcrd and old town.they offered free shuttle service to many different places in san diego.if i came back to san diego i would stay here again.hope this helps anyone out.
October 26, 2012