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Rated 4.2 out of 5 by 28 reviewers.
Rated 3.0 out of 5.0 by HIE Otay Mesa I travel quite a lot for business, this was my first stay at this particular HIE hotel. The hotel was clean and quiet. Staff was helpful and accommodating. The breakfast was the big disappointment for me, because this is one big reason I stay at the HIE hotels. I was here for a week on business. Over the course of the week I NEVER saw any of the cinnamon rolls, the warmer for the rolls was there but never turned on, and never had any rolls. The coffee pots were empty several times and there were no flavored creamers. Eggs/sausage etc. were empty several times. The pancake machine was inoperative several of the days. There was one staff member in the breakfast area and she seemed unable to keep up. If breakfast is not your thing then this hotel is a good place to sleep for the night. It is very close to the border of Mexico, right at Tijuana in a business park, so fairly easy to get to and quiet. February 12, 2014
Rated 5.0 out of 5.0 by Another great stay at Holiday Inn Express I recently had the pleasure of staying at Holiday Inn Express San Diego Otay Mesa. This was my first visit to San Diego and I truly enjoyed myself. The staff was wonderful. Gloria was friendly and very helpful. She was also very knowledgeable about the area. Our room was very nice and roomy. I was impressed with the hotel. We definitely made use of the fitness room, business center and the laundry room. I loved the breakfast and Joanna was awesome. She greeted everyone as they came in and made sure the breakfast service was great. The food was delicious too. The location of the hotel is very close to the border into Tijuana and a shopping area. Thanks to the wonderful staff, lovely rooms and great location I would stay at this hotel again. February 1, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay. The room was great, and we made good use of the cardio equipment in the gym. The complimentary breakfast was also quite good. January 28, 2014
Rated 3.0 out of 5.0 by No Breakfast on Monday? Decent hotel but no breakfast available. Although, better than the worst IHG hotel in the country, THE STAYBRIDGE SUITES- LAS CRUCES, NM. January 7, 2014
Rated 5.0 out of 5.0 San Diego Holidays Although it is not close to San Diego, but flight times by car no more than 15 minutes - Highway always free and no traffic jams. We came on holiday with the family and were very pleased with the combination of price and quality. January 2, 2014
Rated 3.0 out of 5.0 by A study in dichotomy I have a high regard for the front desk staff, but was pretty disgusted by a housekeeping incident. I realize that housekeeping is a thankless task, and I try to be as low-maintenance as possible. In addition, I normally leave a gratuity for their services during the week. I also prefer to save on energy by not washing my linens every day, but when I do throw the towels to the floor, they truly need to be replaced. The last day of my stay I pitched the hand towel to the floor as it was dirty and there were some stains on it, so it was know to be replaced. I came back in the evening and went to wash my hands. As I pulled the nicely folded hand towel off the rack to dry my hands, I saw that it was the same I discarded that morning - same stains and all. Man! Gross-out! No tip this week. December 12, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and Pleasant The staff did an excellent job at check in to ensure I had everything I needed for my stay. I would gladly use this property again if I were in the area. November 11, 2013
Rated 5.0 out of 5.0 Comfortable room great staff The room was clean and comfortable and the staff helpful and courteous. I would stay there again and recommend this hotel to others. October 28, 2013
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