Rated 4.3 out of 5 by 22
Rated 5.0 out of 5.0 by SteveT1920 Clean, Comfortable and Pleasant
The staff did an excellent job at check in to ensure I had everything I needed for my stay. I would gladly use this property again if I were in the area.
November 11, 2013
Rated 5.0 out of 5.0 Comfortable room great staff
The room was clean and comfortable and the staff helpful and courteous. I would stay there again and recommend this hotel to others.
October 28, 2013
Rated 5.0 out of 5.0 by DavesFan Great Staff, Great Rooms!!
I have stayed at this location at least once a year for the past 6 years. The staff is always incredibly friendly and helpful. My son once forgot his beloved "blankies" and they went out of their way to find them and shipped them back to me free of charge! The rooms are very clean and comfortable. I would highly recommend this hotel!! :D
September 15, 2013
Rated 5.0 out of 5.0 by Tennessee63 Home Away From Home
Over the past year and a half, I have spent close to three months in the San Diego area on business. I've stayed each of those times at this property.
The staff is friendly, and helpful, and after the second visit, remembered me as having stayed there before, and made me feel welcome.
Clean rooms, and very quiet, a little far from Downtown (about 25 minutes), but if your business is in El Cajon, Otay Mesa, National City, Chula Vista, San Ysidro, or other points to the south or east of San Diego, you avoid all the hassle of heavier traffic you'd have to deal with if you stayed in the middle of San Diego.
September 5, 2013
Rated 5.0 out of 5.0 by LeeCandice Great service
Thank you Amanda for working with us. We enjoy your motel.
August 21, 2013
Rated 5.0 out of 5.0 Amazing staff and great "home away from home"
We stayed for a week in Chula Vista while we awaited the legal paperwork for the adoption of our son. Everyone on staff was friendly and very excited for our new arrival. We had forewarned them when we checked in that we would have a newborn for a week, and to our surprise, they decorated the room with balloons, flowers, and a welcome home sign for our baby boy! They also set up a crib for us to use as needed!
Anything we needed, such as an ethernet cord or faxing assistance, they went out of their way to satisfy. This was a great place to stay as we began our new adventure with our son!
August 8, 2013
Rated 5.0 out of 5.0 by FFOO very good choise
a confortable hotel, great location if you go to USA/MEX international border
August 7, 2013
Rated 1.0 out of 5.0 by bk335 WORST EXPIERENCE EVER!!!! Terrible customer service
This stay has been by far the WORST Expirience EVER!! I don't even know where to start! To begin, I made my reservations with plenty of time, when I get to the hotel my family & I had to go through NOT 1...NOT 2....NOT 3..... BUT 4 different rooms before getting settled in our room. The worst part was that that they had us going from floor to floor with all of our luggage until we were finally settled! With my wife & baby, this was very inconvinient!! The 1st room the gave us wouldn't open, so I went down to the lobby to fix that problem while my wife & baby waited outside the room. The girl in the reception said ahe didn't know why it wasn't opening, so she went ahead and activated the room card again and she had us try again, & that was a Fail, it didn't open! I go down to the lobby again & the girl gave us a different room. We go to room #2 and it STUNK like cigarette smoke really bad! We go back to the lobby & the offer us a different room. We get to room #3 &that room was perfect, no bad odor or anything. By that time we were very fustrated.Then we get a phone call, it was the receptionist, she said she was very sorry but she had to move us to YET ANOTHER ROOM because that room was NOT what we had payed for. I couldn't believe this was going on. I was very angry and upset by then! I went down to talk to them and they said they were sorry but had to move me again! I asked to talk to the supervisor & supposably she was off that day?? The next morning I has to speak to her again to she was off again!!! I never was able to talk to any supervisor or wasn't offered a discounted rate or NOTHING!! Very disapointing and was by far the WORST HOTEL SAY!! After putting me and my family in this terrible situation, I will NEVER STAY IN A HOLIDAY INN AGAIN! !! Unless I get an apology from a supervior!!
August 4, 2013