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Rated 4.3 out of 5 by 53 reviewers.
Rated 1.0 out of 5.0 by WORST EXPIERENCE EVER!!!! Terrible customer service This stay has been by far the WORST Expirience EVER!! I don't even know where to start! To begin, I made my reservations with plenty of time, when I get to the hotel my family & I had to go through NOT 1...NOT 2....NOT 3..... BUT 4 different rooms before getting settled in our room. The worst part was that that they had us going from floor to floor with all of our luggage until we were finally settled! With my wife & baby, this was very inconvinient!! The 1st room the gave us wouldn't open, so I went down to the lobby to fix that problem while my wife & baby waited outside the room. The girl in the reception said ahe didn't know why it wasn't opening, so she went ahead and activated the room card again and she had us try again, & that was a Fail, it didn't open! I go down to the lobby again & the girl gave us a different room. We go to room #2 and it STUNK like cigarette smoke really bad! We go back to the lobby & the offer us a different room. We get to room #3 &that room was perfect, no bad odor or anything. By that time we were very fustrated.Then we get a phone call, it was the receptionist, she said she was very sorry but she had to move us to YET ANOTHER ROOM because that room was NOT what we had payed for. I couldn't believe this was going on. I was very angry and upset by then! I went down to talk to them and they said they were sorry but had to move me again! I asked to talk to the supervisor & supposably she was off that day?? The next morning I has to speak to her again to she was off again!!! I never was able to talk to any supervisor or wasn't offered a discounted rate or NOTHING!! Very disapointing and was by far the WORST HOTEL SAY!! After putting me and my family in this terrible situation, I will NEVER STAY IN A HOLIDAY INN AGAIN! !! Unless I get an apology from a supervior!! August 4, 2013
Rated 5.0 out of 5.0 by What a great stay! We enjoyed our stay and the service was wonderful. This property if far enough away from San Diego to be removed from the crowds but close enough to make for a quick drive in to a parking area and allow for use of the mass transit. The rooms were great and the service was very pleasant. July 29, 2013
Rated 5.0 out of 5.0 by Very nice! This is really just typical of Holiday Inn Express. Nice clean room, friendly helpful service, good breakfast, etc.. I travel alot, and this is the reason why HIE is my favorite hotel chain. The desk staff at this hotel were especially nice. Thank you. July 2, 2013
Rated 5.0 out of 5.0 by Short stay...but excellent service You can never go wrong when it comes to staying at Holiday Inn, its the best value and service. June 26, 2013
Rated 5.0 out of 5.0 by HI Express Impressive I really like the staff and how they took care of me. Their knowledge of the area, the various restaurants, and the shops close by was great. I was upgraded to a suite which was very nice but certainly not required!!! In addition my room was spotless, my bill was accurate, and my stay was great!!! I was here for a daytime work trip to Tijuana and this hotel really took great care of me this trip as well as prior visits. Please keep in mind this is not a resort hotel, and that is not to say it is not a nice hotel, but please do not mistake this for a 4 or 5 star all inclusive resort. I did hear a lot of kids having fun in the swimming pool and families having fun while I was there. What more could one ask for? The bottom line here is there is little something for all here and I hope you all can enjoy. Focus in on all the positives and leave the one or two negatives out in the parking lot. These are good folks that own and operate this hotel. June 24, 2013
Rated 5.0 out of 5.0 by Friendly staff, very quiet rooms Difficult to find the first time in a "hidden" industrial park location. Good access to route 125 and quick route to Olympic village. Very clean and well maintained. June 16, 2013
Rated 3.0 out of 5.0 by Where Are You? Ok, Holiday Inn Express; good value for price and location. However this location isnt the easiest to find. Management, I recommend spending some money and putting up a sign that's viewable off the 905, you are probably losing money from the casual-walk in traveler. June 15, 2013
Rated 1.0 out of 5.0 by Climate control for room was TERRIBLE The air conditioner would cut off randomly. I complained to the front desk but they stated it was "normal". The room was uncomfortably hot and humid. Without a working air conditioner, the stay was unbearable. I opted to check out immediately and stay at another property. I would suggest avoiding this property. April 28, 2013
Rated 4.0 out of 5.0 by Room Comfort The room was very nice. The bed and pillows were very comfortable. The bathroom was very clean. The shower head was great. The bathroom amenities were very elegant. The housekeepers were very slow to get to our room to clean it and since then this has been improved. The location was kind of industrial. The WiFi was very slow and the t.v. channels were very limited. March 31, 2013
Rated 5.0 out of 5.0 by cinnamon rolls In the breakfast, there weren't cinnamon rolls. It's something that I really enjoy when I stay in Holiday Inn in the USA, March 2, 2013
Rated 4.0 out of 5.0 by Great Value An exceptional Holiday Inn Express. Great value, very comfortable rooms, great staff. Breakfast was standard HIX fare. My only complaint is very slow internet, about 0.5 meg download speed. February 25, 2013
Rated 4.0 out of 5.0 by Very nice place to stay Very nice place to stay. qieut, clean, comfortable February 1, 2013
Rated 5.0 out of 5.0 by Great Value and good rooms but what really makes a difference is the Amazing Staff The Staff was super helpful, the room confortable, silent and clean. The food was just ok and a little out of options but other than that the overall experience was excelent. Great Value December 7, 2012
Rated 5.0 out of 5.0 by Nice, excellent staff, good location. I really enjoyed my stay at this hotel. The room was clean and quiet with al the amenities that I required for my stay. Breakfast was good and plenty, the dinning room area is huge. I like the location just accross the border, it's near Tijuana and near the Outlets. My only recommendation would be that bigger signs should be installed to arrive to the hotel, I missed one where the turn was. I recommend this hotel. December 7, 2012
Rated 2.0 out of 5.0 by Unpleasant Visit to the San Diego Otay Mesa We had a very poor reception at the San Diego Otay Mesa, the front desk lady was on the phone on personal calls for an hour or longer. She booked us at a higher rate and argued that we had to prove to her what the reservation was for. There was no greeting or a gift, we argued about that as well. The Jacuzzi was out of service, and more. The room was missing a towel or two and had two other keys on the night stand - ???? We just left unhappy - would not recommend that facility to friends. November 30, 2012
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