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Rated 4.2 out of 5 by 282 reviewers.
Rated 3.0 out of 5.0 by Great Customer Service The front desk staff was extremely friendly and where qucik to address any issues August 2, 2015
Rated 5.0 out of 5.0 by Clean Place The room was clean and comfortable. All amenities worked, and the breakfast was well stocked. Will stay here again if I'm in the area. July 31, 2015
Rated 1.0 out of 5.0 by Very, Very Bad Stay no bedding on sleeper sofa and none available in room. Had to call front desk. Security brought sheets, but no blanket or pillows. Room was in very poor condition. It had clearly not been cleaned in a very long time. Used soap from previous guest left in bathroom. Dust everywhere. Mirrors in bathrooms and mirrored closet doors dusty and hand prints everywhere. Floors not vacuumed. Ceiling tiles stained and in disrepair. Bathtub had large sections of finish missing and was dirty. Housekeeping was inadequate with very little improvement after complaining to hotel management. Hotel hallways and stairways were dirty and had trash and debris on them. Very, very disappointed! July 29, 2015
Rated 4.0 out of 5.0 by Stay in Holiday Innn Express Rancho Bernardo All was good as per the regular standards of Holiday Inn properties. I did find less choices on this property compared to the other Holiday inn express in San Diego, like I used to stay in Mira Messa and they have better/more options available. July 29, 2015
Rated 5.0 out of 5.0 by Courteous, efficient staff and well maintained hotel We have stayed at this HI Express twice and have been very pleased on both occasions with the cleanliness of the hotel, the helpfulness of the staff and the location. Thanks for another excellent stay! July 29, 2015
Rated 4.0 out of 5.0 by Good Price for San Diego The hotel is what it is. A very pleasant hotel to base you family and get to know San Diego. The room, albeit we were upgraded to a suite, was just average. Nothing fancy, but very well appointed. We slept comfortably with no issues. It is a family hotel so expect family hubbub up and down the halls. The breakfast was packed, which is good of the hotel, I guess, but bit stressful for the guests. I recommended to the manager to encourage people to take their plates to their room, for breakfast in bed. What do I know. The staff was very professional, personable and attentive. Good attitudes everywhere etc. The manager told us come back any time and promised he would remember our names. Who know if he will, but my daughters loved the banter. I like this hotel for what it was. July 28, 2015
Rated 5.0 out of 5.0 by Good hotel, excellent staff I enjoyed my stay. The staff they was very friendly and quickly took care of any issues that came up. The room was nice and big. Cleaning staff did an excellent job. Pillows were not my to my liking but that's such a personal preference that it's hard to please everyone. I was on the end close to the street and the pool, so the noise level was more than I preferred but it wasn't excessive. July 28, 2015
Rated 5.0 out of 5.0 by Comfortable, Convenient, Courteous - what more do you want? Excellent experience. I was there for only one night, however, I can see that if I have to stay there longer, it would be just fine! July 27, 2015
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