Rated 3.9 out of 5 by 69
Rated 2.0 out of 5.0 by RonDG Poor Service
Unfortunately, I could not suggest this hotel. Service was poor from the beginning. We asked for a room wth two queen beds, but were given a room with one King and a pull out sofa which was awful. When we protested, they brought in a roll a way bed but charged us an additinal $10.00 per night. We only had two towels for 4 people, asked for more and were assured they were delivered. Not. Parking is also awful at this hotel.
July 12, 2013
Rated 5.0 out of 5.0 by Diane25 Great warm breakfast cinnamon rolls!!
Because my son and I stayed for 5 days we had the opportunity to enjoy breakfast everyday. The staff were very, very efficient.. They made sure the coffee and food items were always filled and counters very clean.
Although the best were the warm delicious cinnamon rolls, I had to try out the neat pancake machine. It was a special hit with the children!
Aside from the food, the location right off of highway 15 made it very convienient for us. The room was very clean and the beds very comfortable.
It was overall a very pleasant experience and will stay again!
July 12, 2013
Rated 5.0 out of 5.0 by MomtoLilPumpkin Great service
I stayed here with my 7-month-old daughter. My husband was supposed to join us, but got sick and stayed home. The staff had a crib waiting for us in our room. She slept great on it. I used an extra blanket on the floor as play area for her.
The staff was very helpful, holding doors open as I was carrying my daughter or maneuvering her in her stroller. The breakfast staff were all wonderful and friendly and helped me keep an eye on my daughter and get a high chair set up at a table while I got food at the well stocked breakfast buffet. They were very nice about the mess of dropped apple & banana pieces my little one left behind.
They had set up a movie night in the lobby area on two nights we were there. There were free chips and Capri Sun drinks available. I took my daughter to the tail end of the 2nd night's movie and we were the only ones there.
A few minor complaints:
(1) There is a plastic mattress cover on the bed under the sheets that crinkled a lot when I moved. It was annoying.
(2) The entryway light is on a motion sensor that gets triggered whenever you walk to the bathroom. It is bright. I was sure it would wake the baby every time I went to the bathroom, but luckily she slept through it. Had my husband stayed with us, we would have woken each other up with any middle-the-night bathroom trips.
(3) the refrigerator stopped working at some point the first night. Luckily the baby's milk I had stored in there was still cool when I noticed the next morning. Someone came quickly when I called and it worked fine after that.
July 8, 2013
Rated 5.0 out of 5.0 by SM60 Superior Staff
I have been staying in several HI around the country and the staff at this location was one of the friendliest I have ever seen.
Each staff member from the front desk, breakfast service person, and even the maintenance employee went out of there way to say hello.
Very impressive indeed.
June 13, 2013
Rated 4.0 out of 5.0 by dougdoug34 Comfortable, and great service
Staff was great, room was comfortable and clean.
Close to freeway, some rooms may have freeway noise.
June 13, 2013
Rated 5.0 out of 5.0 by Luv2travel2 Comfy and safe
Nice location, Very friendly staff. Nice breakfast variety.
June 7, 2013
Rated 4.0 out of 5.0 by nobakhand very friendly staff
Extremely friendly staff. Minor problems dealt with immediately. Morning breakfast was fantastic!
June 7, 2013
Rated 4.0 out of 5.0 by RGKJCCDL Comfortable bed and breakfast was fantastic.
The room was very large and clean. I like when the beds are made with triple sheets and no nasty bedspread. We stayed 2 nights and I was disappointed that there was no maid service. You do not get a discount for staying 2 nights I feel the room should have been refreshed with at least coffee. I enjoy my coffee first thing while I am getting dressed. Breakfast was fantastic. The staff was so friendly and hospitable. I plan on staying again when I visit the area. There was alot of unsupervised children from what appeared to be soccor teams. Hope I can give this location 5 stars on my next visit.
June 5, 2013
Rated 4.0 out of 5.0 by RichardN Excellent stay
I Stayed here for 7 nights whilst on a business trip, and was very pleased with my choice.
The staff are some of the friendliest I have encountered, and made me feel very welcomed to be staying here.
The room was always very clean and comfortable, and the wi-fi excellent.
I did encounter one problem, when one of the side frames of the balcony door fell off when I opened it. However I reported to the reception team as I headed in for breakfast, and indicated that there was no immediate rush to fix, as I had made a temporary fix myself, and would be out for the day. However after finishing breakfast and heading back to pick up my car, there was a maintenance guy, already in the middle of repairing. Thanks for the prompt and full attention.
I look forward to coming back one day, and will almost certainly choose the Holiday Inn Express again.
May 27, 2013
Rated 5.0 out of 5.0 by Darylld stay
great place & services,,close to the freeways and shopping
May 15, 2013
Rated 5.0 out of 5.0 by Tvoda13 Good Stay
Didn't have breakfast. Hence no comment.
I travel +40 weeks a year. Nice staff and accommodations.
Recognition of my status and upgrade was received well.
May 15, 2013
Rated 4.0 out of 5.0 by Traveler1961 Rancho Bernado Holiday Inn Express
The best staff and service I have had at a Holiday Inn Express. Very nice stay of 5 nights. Downside, the TV stunk. Poor picture and no channels. I would stay there anytime.
May 1, 2013
Rated 2.0 out of 5.0 by drmlw46 Frustration
The elevators were rendered virtually useless because the key cards to open your room only worked sporadically on the elevators. Also, we saw a couple of baby roaches. Awful.
April 5, 2013
Rated 3.0 out of 5.0 by trucker2005 not for truckers
i was told before i came there that it was perfect for a tractor trailer and when i got there i had no room to park except in a resturant parking lot.... not truck friendly
March 2, 2013
Rated 1.0 out of 5.0 by normdonrick Wi-Fi From the Stone Age
The major keys for me once I get to my room are clean and somewhat quite and a decent Wi-Fi to work on. The room was clean and quiet but the WIFi was so slow that I could not even consider it a connectiion.
Once I noticed the slow internet I immediatly called the front desk and ask if this was typical and the answer was yes it comes and goes if you want a good connect you need t come down to the looby area it works really well there. Well after coming back from dinner and wanting to watch the KU-OSU basketball game in confortable cothing as I worked, did not lend itself to hanging out iin the lobby. So I would Get an email have no connection for 1/2 hour then get a couple more emails and so on. The next morning I spent an hour working in the breakfast area as opposed to my room. I mentioned it to the front desk person and they said that the information I was given was wrong and they they should have looked at the conntection for you, I was given the managers number to contact about this. I called her and left a message but never got a return call.
February 28, 2013
Rated 3.0 out of 5.0 by UsedUpWanderer Complimentary Services Lacking, Otherwise Great
The television had a dozen working channels, no movie options, and several channels showing reboot screens for broken computers. When I called the front desk, I was told that's all I got since they bought new TV's for the rooms.
Everything else about our stay was as expected. Comfortable and priced right.
February 8, 2013
Rated 5.0 out of 5.0 by JM123 Great location great facility.
We are repeat customers. The location is teriffic for us. Convenient access to highways.
The facility is very comfortable and the staff is teriffic.
January 27, 2013
Rated 1.0 out of 5.0 by Foley Worst Holiday Inn Express, ever.
This Holiday Inn Express stinks, literally. I am a Platinum member, and this is by far the worst HI Express I have ever stayed in.
January 21, 2013
Rated 4.0 out of 5.0 by joem2233 good value
The hotel was priced right, for the area. The only issue was the air conditioner had bird poop that was inside the vent; Not very sanitary. I just opened the window instead of blowing bird poop in the room.
January 16, 2013
Rated 4.0 out of 5.0 by team hotel
very good inn and service, location is near by the las vegas blvd.
January 6, 2013
Rated 4.0 out of 5.0 by StallionV Excellent location and well managed
Clean, beautiful and well managed property.
We throughly enjoyed our stay.
There were issues only on a couple of days when there was too much of rush and with only one toaster available the breakfast line extended to 15 mins waiting. In peak morning hours and things to do on a holiday season that was a major issue.
We complained to the management and it did take a couple of requests, but it was fixed in 2 days and everything else was very pleasant.
January 4, 2013
Rated 3.0 out of 5.0 by monreale Good value but maid service and toilet need improvement.
We stay at this hotel 3 or 4 times a year for 5-6 days at a time. The location is fine, the front desk staff is outstanding and the price is right. However, the maids sometimes forget to leave new towels and they never leave enough creamer for the coffee. The toilet in 255 is sluggish and requires multiple flushes--I've complained about this before--and we have to request a wastepaper basket for the shower/bathroom since only two are left otherwise-one for the desk, one for the extra sink. Also, we request two GLASS glasses instead of plastic but the housekeeping staff seems to have great difficulty providing these.
January 2, 2013
Rated 1.0 out of 5.0 by unhappycustomer2 Terrible mattresses
Don't stay here if you have a bad back...the mattresses are TERRIBLE. Also, at the breakfast they water down the juice machine so you are drinking orange colored water and the coffee is awful. They let kids run up and down the hallways screaming and yelling. I would never stay here again.
November 28, 2012
Rated 1.0 out of 5.0 by Shaily Highly unsafe and poor customer service
My wallet got stolen right from the hotel lobby with cash and cards inside.I can not believe that a hotel with such a repute does not even has basic security considerations like CCTV cameras.To add to my woes the front desk staff was highly uncooperative.They were so casual about the entire incidence as if it was a routine thing.Did not hear from the management even.
Highly unrecommended !!!!!
November 27, 2012
Rated 5.0 out of 5.0 by SoftballDad Perfect for the softball weekend!!!
I have nothing bad to say....we were in town for a girls fast pitch softball tournament. There were a lot of teenage girls running around and we had no problems with noise or anything. The beds were very comfy and the staff was very helpful. They even gave us a toothbrush because my 12 year old son forgot his. The breakfast was better than your average continental and was very well stocked especially with all the softball teams up and getting ready for early morning games. It was about a 20 minute drive to Mission Beach as most of our team went there on Saturday night. It was a perfect 2 night stay.
November 2, 2012
Rated 4.0 out of 5.0 by HeavyT Review of one night stay
Recently had a one night stay for a sporting event in the area. Check in was quick and very informative. Had a movie for families at 8pm that night with chips and juice out. Very cool!! Unfortunately, did not have much room at all for people to sit and talk in or around the lobby. When we did, we were constantly told to keep the noise level down. Room was nice, beds were great. The biggest issue was our air conditioner didn't work. It would not go below 79 degrees all night. Couldn't call for help as I had 2 sleeping kids already. Great breakfast in the morning. Overall, I would stay here again. Thank you.
October 26, 2012
Rated 1.0 out of 5.0 by sleepy2 Never Again
Worst two nights I've ever spent in a motel. Horrible, rock hard beds. Lighting in room was blinding. Didn't sleep at all and was exhausted upon departure.
October 25, 2012
Rated 5.0 out of 5.0 by bigkevdog Wonderful
This is our second time there everything was great.
October 22, 2012
Rated 2.0 out of 5.0 by LAXMom Walls are paper thin!!
We spent two nights at the hotel. Both nights we were able to listen to our neighbors make an x rated movie! Would not recommend this hotel to any one. Looks great, rooms are nice but who wants to hear the neighbor.
October 19, 2012
Rated 5.0 out of 5.0 by RomanLove Amazing & Affordable Presidential King Suite with Jacuzzi
It was my one year anniversary and my boyfriend & I decided to take a trip down to San Diego. We were looking for a hotel that was close to the San Diego Safari Park and a hotel that had a jacuzzi in it as well. We chose this hotel because it was very convienant to the Safari Park as well as it had all the amenities we were looking for. From the moment we stepped in, we were wow'd at every moment. The bed was comfortable, the room was spacious, we had a huge flat screem television, there was a balcony to where you can step out and take a fresh air, the sliding glass was huge (which I loved because I'm all about natural lighting), and the bathroom we had was AMAZING!! We stayed in the Presidential King Suite. The bathoom had a full size jacuzzi, a separate area for the toilet, and a walk in shower that was very spacious. The bathroom was completely CLEAN to. Everything was completely romantic. The hotel has about two resturants in literally walking distance. There was Elephant Bar and A sushi place across the street. We got out sushi and brought it back top our hotel to be alone. The hotel is also located right off the freeway with we found very convienant. It was a nice nice area. We did have a tv in our room but the cable sucked. Being that it was a suite, you would assume that there would be at least HBO or something but there wasn't. We spent most of our time in the hotel so we would hvae loved to have enjoyable shows to watch. But if your going to be out most of the time I guess cable doesn't matter. The other downfall I didnt like was the water for the jacuzzi was extermely hot. There was no buttons for cold and hot. We ended up going back in forth to the ice machine to cool the water down. Being that the water was so hot, we were sweating a lot in the bathroom & there was no air conditioner flow in the restroom. Other than that, the young lady at the front desk, was so nice. We got everything we wanted in our stay and we woul definitely recommend as well as come back to visit soon.
October 19, 2012