Rated 4.1 out of 5 by 134
Rated 1.0 out of 5.0 by Nomad14 Disappointed
Reserved 2 rooms well in advance: King Bed with Sofa Sleeper Non Smoking. When we arrived at 5:00 pm there were no guests at the front desk. The young man who helped us at Check-in told us that one room was not ready yet. After some conversation with his team mate, they decided to give us two rooms in two different buildings. We told him we were willing to wait for the room to become available because we wanted both rooms in the same bldg. He said all rooms are sold out. (We didn't know that one was going to be a standard room until we opened up the door) Since we were not recognized as a Platinum member, we didn't expect an upgrade, but at least expected rooms that we reserved and NOTHING less.
Breakfast selection was a joke. Long line and it took a while to replenish the food, with the exception of the cinnamon rolls (3-4 trays.) We were there at 8:00 am and there was no meat selection and one of the two pancake machines was not operating. When the bacon did finally arrive, it meant standing in line again hoping it wouldn't run out by the time we got to the bacon. It seemed a bit disorganized. The buffett area needs a different layout to make it flow better, make it more accessible to the food selection. In general, I think that Holiday Inn Express needs to re-think their breakfast buffet selection as the items do not appear very appetizing (not just this location)
At check-out, the lady was trying to apologize for the mishaps we encountered; however, she made excuses for her staff i.e. they must have been busy. (not when we arrived though) What I was suppose to receive at time of check-in, was offered to me at check-out.
Parking spaces are very narrow, that is if you can find a parking space. Had to park in the back of the building behind the over-filled trash bin with trash on the ground around the bin. Not a pleasant sight or odor.
Oh, one nice thing was Housekeeping, when we walked passed the house maid, she stopped vacuuming and said Good Morning.
June 26, 2014
Rated 3.0 out of 5.0 by PeggyT Uncomfortable bed
Other than an extremely uncomfortable bed, our stay was great. Room was clean, it was quiet, staff was great. Breakfast was good. Fruit was fresh.
June 19, 2014
Rated 5.0 out of 5.0 by jafcpa Good food great atmosphere
Upon arrival my wife and I were greeted and even though we arrived before check-in time we were given a room immediately. The room was comfortable and every morning we ate at the complementary breakfast buffet with veery good fresh full breakfast
June 17, 2014
Rated 5.0 out of 5.0 by Bucky9 Friendly Staff and Clean
I felt very comfortable and safe. Staff was excellent!
June 15, 2014
Rated 4.0 out of 5.0 by Hotel evaluator Mrs. T.
Hotel was clean, conveniently located, easy to access from freeway and the service was excellent. We were surprised by the awesome breakfast included in our stay! We will stay here again!
June 11, 2014
Rated 5.0 out of 5.0 by MG18 Great room! Great service!
The front desk person that checked us in was so friendly and professional and he gave us such a nice room.
June 10, 2014
Rated 4.0 out of 5.0 Convenient
I would have rated this hotel better except I didn't get a good night's sleep because the mattress was so soft I got woken up every time my husband turned/moved.
June 9, 2014
Rated 5.0 out of 5.0 by TfromSD Hotel for visiting mom
Reserved a room for my mother while she visited me for a week and she loved it. Breakfast was good, room was private, staff was very friendly and mom was happy. Couldn't ask for anything more and will book here again for mom's next visit to San Diego.
June 6, 2014
Rated 5.0 out of 5.0 by Leadfoot 2 Comfortable bed and Great staff
Bedding met my expectation but what I was blown away with the most is how the staff reacted to my different situation. Night staff went out of his way to try to get myself and my into any room in a 10 mile radius with NO success only because it was a Holiday Weekend and there was a soccer tournament in the area.
May 31, 2014
Rated 4.0 out of 5.0 by darrik72 worthy hotel
A/C had issues the first night, but promptly fixed. Other then that room was nice, bed was comfortable and staff super friendly. I didn't rate the breakfast as I didn't partake of it. Would and will stay in the future.
May 23, 2014
Rated 5.0 out of 5.0 by margarita21 Excellent stay
Great staffed super nice all the front Desk clerks always with a big smile in their face...The breakfast is super good and the lady that work's there goes out of her way to make you feel comfortable... Thank you for the great weekend..we will definitely stay there again...
May 21, 2014
Rated 4.0 out of 5.0 by someone001 water break in room
There was some carpet area that was wet. Hopefully, it's just coincidence that happened to the room I stayed, and get fixed soon. Overall, this hotel is not bad at all.
April 30, 2014
Rated 5.0 out of 5.0 by 1Jimmer Great Stay....it's all good
from arriving to leaving it was pleasant in every way. One of the best laid out express breakfast I've seen...and well attended for as busy as it was especially....that's my only complaint about most Expresses is the lack of or quality of food when I seem to be at breakfast
April 11, 2014
Rated 5.0 out of 5.0 by Some Guy Wonderful Hotel
Dee at the front desk is the bomb, hooked it up! Highly recommend staying here.
April 9, 2014
Rated 1.0 out of 5.0 by CDAZ Room in bad conditions.
We have stay at this Holiday Hotel many times for several years. We used to like it a lot This time the room was awful. Maybe because we use our Pririty Points this time they gave us such a terrrible room.
As a matter of fact we never realized that this Hotel which always has such a good rooms, could have one so bad and cheap
The personal was as always extremely nice but the room very bad.
We complained with a couple of the cleanig room girls and they just mentionerd that the room had not been used for sometime
April 2, 2014
Rated 4.0 out of 5.0 by AB21 Nice place to Stay
I had stayed here for week. It is nice place to stay with all major offices in close proximity. Staff behavior was very nice and supporting.
April 1, 2014
Rated 5.0 out of 5.0 by TXnanny Great Staff
We only spent one night at the facility, but the Staff was fantastic, so up, happy, greeted everyone that came into the breakfast room, asked if we needed help. Made you feel good that you had come down for breakfast.
We have stayed at Holiday Inn Expresses all around the United States, and I have to say these were the most Friendly.
March 18, 2014
Rated 5.0 out of 5.0 by BusinessTrvlr2014 Great Service
Great service, great stay. The staff is amazing. If you need anything, they are more than willing to accommodate.
February 23, 2014
Rated 5.0 out of 5.0 by Mudshark Super friendly staff
Stayed for 1 week. Staff was super friendly and a nice quiet place to stay. Great value for the room and breakfast
February 13, 2014
Rated 5.0 out of 5.0 by Gaficf5 Great Value
It's a very clean and well maintained facility with excellent Staff to include housekeeping and yard maintenance personnel work hard at making you welcome
February 7, 2014
Rated 5.0 out of 5.0 by Deddai Great service and good breakfast variety and service
Good overall experience; however, the pool and hot tub need to remain open longer than 10:00 PM
January 29, 2014
Rated 2.0 out of 5.0 by EWill Fair
I stayed here for a couple of weeks while relocating to the area.
The hotel desk staff was outstanding: VERY helpful and friendly.
The hallways smell bad.
Room was o.k. The boiler broke during my stay, which was inconvenient (couldn't take a hot shower for almost 2 days).
Housekeeping ranged from average to below average during my stay. One or two nights, I noticed smeared spots on mirror (from incomplete cleaning), dirt stains on toilet, and they didn't always adequately restock toilet paper and toiletries.
My stay there was fair. Not sure if I'd go back to any Holiday Inn. I'm more comfortable in Hilton properties.
January 29, 2014
Rated 5.0 out of 5.0 by Tunes413 Fantastic customer service!
I don't think I've ever stayed at a hotel where the staff was universally so friendly, helpful and professional! From check-in to check-out, including the breakfast servers and the guys making sure the parking lot was clean, every single member of the team was helpful, knowledgeable and so friendly!
My only real complaint: the juice served at breakfast is watered down. At least partially compensated by plenty of fresh fruit (apples, oranges and bananas) and a good yogurt selection.
January 6, 2014
Rated 5.0 out of 5.0 by bet111s All good service and comfort
All went very well. I was very pleased. Enjoyed breakfast each day and room was quiet and nice.
January 4, 2014
Rated 4.0 out of 5.0 by Harvtasch breakfast service
The woman who handled the breakfast service excelled in every manner. She went out of her way to attend to every guest food needs. She is the most pleasant and accommodating person the hotel has.
The general manager pitched in to help the woman serving breakfast with no regard to her title. She is the most pleasant and hard working hotel employee that I every encountered.
January 4, 2014
Rated 5.0 out of 5.0 by Ron4925 Comfortable bed and great service.
I would without hesitation, recommend to family and friends.
December 29, 2013
Rated 5.0 out of 5.0 by ProjectHippo Well managed, Good value
RB Holiday Inn Express is one of the best in value and service among the IHG franchise hotels I've stayed in. The rooms are spacious and up-to-date unlike some others under the Express brand. The front desk service matches, if not exceeds, that of the full Holiday Inn in the area. The breakfast staff always greets you warmly while keeping the buffet aisle stocked and the dining area cleaned. It's a great hotel for business travelers because of its location. But I found out family vacationers like this place, too. Watch out for kids racing in the long hallway during summer and holidays!
December 26, 2013
Rated 5.0 out of 5.0 by Battle2013 Overall Excellent
We stayed at the H.I. Express for a soccer tournament over the Thanksgiving weekend. The staff was excellent. They were attentive, accomidating and welcoming of our party. The breakfast was what you'd expect when it is included with the room. The difference was, you could always find a member of the staff when you needed them. So many places offer free breakfast and employ a single individual responsible for taking care of all of the guests. This person is generally running in every direction and I almost feel bad for asking for more butter or milk... The staff here was up front and center. They were easy to find and happy to help!!!! VERY NICE JOB!!!!
December 4, 2013
Rated 5.0 out of 5.0 by BenRS Great staff and breakfast
Enjoyed my stay. ALL staff members very friendly...a rarity. Breakfast was very good.
December 3, 2013
Rated 5.0 out of 5.0 by Congobound Comfortable and very friendly
We had a great experience at the Holiday Inn Express in RB. The breakfast was great with good variety, and there were good amenities (fitness room, pool, fridge in the room). We also were grateful that parking, wi-fi, and breakfast were all free, which is not always the case near San Diego. What was most memorable was the friendly staff though. We wanted to warm up some leftovers one day for lunch, so asked about a microwave, and they offered to send one up to our room! Location is very convenient to the freeway, but we did not hear the freeway noise in the room - very quiet.
November 30, 2013