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Rated 4.1 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Fantastic customer service! I don't think I've ever stayed at a hotel where the staff was universally so friendly, helpful and professional! From check-in to check-out, including the breakfast servers and the guys making sure the parking lot was clean, every single member of the team was helpful, knowledgeable and so friendly! My only real complaint: the juice served at breakfast is watered down. At least partially compensated by plenty of fresh fruit (apples, oranges and bananas) and a good yogurt selection. January 6, 2014
Rated 5.0 out of 5.0 by All good service and comfort All went very well. I was very pleased. Enjoyed breakfast each day and room was quiet and nice. January 4, 2014
Rated 4.0 out of 5.0 by breakfast service The woman who handled the breakfast service excelled in every manner. She went out of her way to attend to every guest food needs. She is the most pleasant and accommodating person the hotel has. The general manager pitched in to help the woman serving breakfast with no regard to her title. She is the most pleasant and hard working hotel employee that I every encountered. January 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. I would without hesitation, recommend to family and friends. December 29, 2013
Rated 5.0 out of 5.0 by Well managed, Good value RB Holiday Inn Express is one of the best in value and service among the IHG franchise hotels I've stayed in. The rooms are spacious and up-to-date unlike some others under the Express brand. The front desk service matches, if not exceeds, that of the full Holiday Inn in the area. The breakfast staff always greets you warmly while keeping the buffet aisle stocked and the dining area cleaned. It's a great hotel for business travelers because of its location. But I found out family vacationers like this place, too. Watch out for kids racing in the long hallway during summer and holidays! December 26, 2013
Rated 5.0 out of 5.0 by Overall Excellent We stayed at the H.I. Express for a soccer tournament over the Thanksgiving weekend. The staff was excellent. They were attentive, accomidating and welcoming of our party. The breakfast was what you'd expect when it is included with the room. The difference was, you could always find a member of the staff when you needed them. So many places offer free breakfast and employ a single individual responsible for taking care of all of the guests. This person is generally running in every direction and I almost feel bad for asking for more butter or milk... The staff here was up front and center. They were easy to find and happy to help!!!! VERY NICE JOB!!!! December 4, 2013
Rated 5.0 out of 5.0 by Great staff and breakfast Enjoyed my stay. ALL staff members very friendly...a rarity. Breakfast was very good. December 3, 2013
Rated 5.0 out of 5.0 by Comfortable and very friendly We had a great experience at the Holiday Inn Express in RB. The breakfast was great with good variety, and there were good amenities (fitness room, pool, fridge in the room). We also were grateful that parking, wi-fi, and breakfast were all free, which is not always the case near San Diego. What was most memorable was the friendly staff though. We wanted to warm up some leftovers one day for lunch, so asked about a microwave, and they offered to send one up to our room! Location is very convenient to the freeway, but we did not hear the freeway noise in the room - very quiet. November 30, 2013
Rated 1.0 out of 5.0 by unfit room We paid for a room with a Jacuzzi tub and it did not work. When I called the desk to ask how to turn it on I was told that it was broken and had been for some time. They were aware of the problem and they were "sorry" They charged me full price for a room that was not in working order and they knew it when they rented me the room. November 30, 2013
Rated 1.0 out of 5.0 by Mr When my wife and I first arrived, we thought wow it looked very nice and new, then we went into our room looked old and dingy and worn out. We had to bring a lamp from another room to the bedroom for more light, we had to call to get a battery installed to get the air conditioner to work, the bathroom was supposed to be a handicap shower the toilet was the small toilet and the light in the middle was out you could hardly see in the shower, November 18, 2013
Rated 5.0 out of 5.0 by Services Hello, All the cleaning and breakfast serving staff was amazingly helpful. I missed kitchen part in hotel. regards, aseem November 14, 2013
Rated 5.0 out of 5.0 by Nice, familair place to stay The front desk staff are the best. I've been going there for 11 years now and they know me and greet me better than any other place I have stayed. Thank you Meldie, Hazel, and Lizzet! November 12, 2013
Rated 5.0 out of 5.0 by Great Staff! Beautiful and Clean Room. Unbelievable value for an amazing stay. The staff is fantastic! November 10, 2013
Rated 4.0 out of 5.0 by great customer service A special thank you do Dee and Danielle for making this trip great. I really appreciate the courtesy extended to my husband and myself. November 7, 2013
Rated 5.0 out of 5.0 by Comfortable and superb staff The week I was there I again had the great pleasure of having Hazel and Liz assist me at the front desk. They always receive you with a beautiful smile and greetings. They are both second to none and you should be very proud of them. I recommend them in line for some kind of recognition from you. The rest of the staff; housekeeping, maintenance, breakfast always had a smile for you. It is a fine place to stay. November 1, 2013
Rated 5.0 out of 5.0 by Great experience ! I have stayed at this hotel twice while visiting family in San Diego. The location is great, every staff member I have met has been polite, helpful and friendly. The facility is clean, the breakfast is fine, the beds are comfortable. I have already booked a room for my next visit. October 26, 2013
Rated 4.0 out of 5.0 by Good location We arrived very late the night of our stay (11:30p.m.) and found the parking lot almost full. Many cars were parked so that they took up 2 spaces. Not because the cars were huge but because the drivers who parked them were inconsiderate! We have a placard for Handicap parking but those spots were being used and there were not many of those. So we ended up parking way out in the back behind the dumpsters. We had a long walk to the entrance nearest our room with our bags! October 23, 2013
Rated 2.0 out of 5.0 by Condition of the Room The condition was very poor. Room smelled really bad. I had Lysol because you never know what to expect in hotels like this one. sofa was impossible to sit down due to the smell. Staff at the lobby very professional and big smiles. Not to happy. October 23, 2013
Rated 5.0 out of 5.0 by Great bed! Holiday Inn Express has the perfect bed - very comfortable. This hotel is also quiet. I stay at this hotel every time I visit Rancho Bernardo and need a place to stay. And, they allow dogs! October 12, 2013
Rated 4.0 out of 5.0 super friendly staff staffs are very accommodating specially at the front desk. rooms are clean. Comfortable and free breakfast too. October 10, 2013
Rated 5.0 out of 5.0 by one of the best overall good location, friendly staff, very comfortable room with all we needed. October 7, 2013
Rated 5.0 out of 5.0 by Better than expected Extremely friendly staff. For the price, excellent location, just off the freeway, only a short 20 minute drive from Balboa Park, the San Diego Zoo, and The Old Town, without all the noise and parking problems we experienced in city center hotels September 25, 2013
Rated 5.0 out of 5.0 by Great value Very convenient location and this was a really nice place for the money. Hard to find affordable, clean, everything-in-working-order hotels in places where you need them to be. September 24, 2013
Rated 5.0 out of 5.0 by Nice beds great staff and very relaxing We stayed for the weekend as we looked at various property's to buy and we will definitely stay again! September 19, 2013
Rated 5.0 out of 5.0 by Amazing Property This was an Amazing Property with a great staff and beautiful rooms. The hotel was busy but you did not feel rushed to leave and every question was answered in a timely manner with thought. Great experience. September 19, 2013
Rated 5.0 out of 5.0 by Great Staff We just loved the staff. Very helpful, kind and patient. September 10, 2013
Rated 4.0 out of 5.0 by Comfortable bed and excellent service I was hesitant at first with reserving a room at this hotel but did so anyways. I must say that I enjoyed my stay. The clerk provided a room that was close to the handicap parking and elevator so that my Mom did not have far to walk. The room was very clean every day and the breakfast provided many options. I was glad I ignored the comments and will come back again the next time I am in the San Diego area. September 8, 2013
Rated 5.0 out of 5.0 by Quiet Room My sister and I stayed in this hotel while visiting family in San Diego and had a comfortable stay. The room was clean and kept clean by the staff, the breakfast was very adequate and good and the hotel property was quite clean and beautiful. I would highly recommend this property. September 7, 2013
Rated 2.0 out of 5.0 by Shabby Sadly I have more negatives than positives for this experience. Was able to get a King Suite with spa-tub and was excited to use it. However, whoever designed the bathroom didn't put a light over the spa-tub, and was a dimly lit experience. There was also a wall that didn't need to be in front of the tub, and had it been removed there would be plenty of light from the sink overhead lighting. If actually taking a shower and pulling the curtain, you couldn't see well at all. Our guess is previous guests left the curtain open. Some crud was also expelled from the jets after they were turned on; same crud left a ring in the tub when drained. Ewwww! Parking was a challenge since the garage gate was closed. The outdoor lot was full when we returned from dinner and had to do a three-point U-turn by the dumpsters; then down into the garage to get a space. Convenient that it has an elevator! Breakfast in the morning was a flop. Too many guests and not enough seating. The area to get food was also crowded as it sat behind a wall. Food was typical, a little less choice, but tasted fine. Overall the hotel was a bit shabby, as noted by a rusty toilet paper roll holder and a running toilet. We notified front desk on checkout about toilet. The locking door on separate building was also not locked some of the times we used it. Probably guests not closing it completely. Otherwise room seemed clean. The suite was awesome size. Location worked for our needs. September 3, 2013
Rated 5.0 out of 5.0 by Pleasant Stay The staff was friendly and courteous. The room was clean and comfortable. The stay was quiet and relaxing. The breakfast was a nice plus, but I would have liked summer fresh fruits like peaches, nectarines, melons not just apples and oranges since it was August. We would stay again if in the area. September 1, 2013
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