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Rated 4.3 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Perfect Location and Excellent Staff Very good location. Friendly Staff. They know how to recognize frequent travelers. December 22, 2014
Rated 5.0 out of 5.0 by Staff was outstanding Everyone on the staff was outstanding. Alex who picked us up from the airport was great. Gave us some great tips on where to go for our short trip in town. Jayson at the front desk was very accommodating. The gentleman at the desk first thing in the morning also was a standout, sorry but I did not get his name. My guess is he works the overnight. We were only there a short time but they really paid attention to us like we were long time customers. December 21, 2014
Rated 5.0 out of 5.0 by Home away from Home As always Budd sets the bar high with his warm greeting and wonderful staff!!! From smiles to warm welcome back voices the entire staff seems to make every stay feel like home. To see all the guests at happy hour interacting with one another, Budd and Marcello tending to everyones needs the front is filled with great conversation while the sun sets behind us and sets a fun tone for the night to come. What can I say....this hotel will always have my heart....I make trips to Downtown just so I can come visit....See you all soon!!! December 21, 2014
Rated 5.0 out of 5.0 by Great Location/Great Staff/Great Stay! We stayed here over Thanksgiving weekend before a cruise. The shuttle took us everywhere we wanted to go, including the zoo, USS Midway, and our cruise ship. We just let the desk know what time we wanted to leave in the morning and the shuttle was ready for us. When we wanted to come back, we just called and we never waited more than 10 minutes for our ride. The location is awesome - close enough to walk, if you don't mind some exercise, otherwise a 10 minute shuttle ride to most anywhere. The staff was wonderful, even giving us a list of restaurants that were open and within walking distance on Thanksgiving Day. I wish I had gotten the names of the young man & woman who cheerfully helped us. The room was great and the breakfast was the norm for a hotel. We loved San Diego and would stay here again in a heartbeat. December 19, 2014
Rated 5.0 out of 5.0 by Charger Game Stay Visited San Diego to watch the Charger game and stayed downtown. Hotel was close to many restaurants and close to the Trolley. Will stay here again. Also close to Petco Park to watch the Dodgers play the Padres!! December 19, 2014
Rated 1.0 out of 5.0 by Old, outdated motel-our first disappointment with HIE! We always make Holiday Inn Express our first choice, and have always had good experiences until now. We were shocked at the old and rundown facility--reminiscent of motels 20 years ago. In the first room we were assigned, the A/C did not work--the plastic louver was broken down on one side--a very old "window unit". Very small bathroom, old tub with the "anti-skid" appliques rubbed off but still visible. We were then offered a similar room down the hall, but the A/C worked (it had an updated window unit that was not broken down)! Still very dated, but clean, furnishings and style. One of the two elevators was broken during our entire stay; the other was very slow. The parking garage was very "tight"--hard to make the corners; luckily we have a small car. Without exception, until this visit, the HIE properties have been extremely nice and modern--often new properties. Even the "historic" properties, such as the old Virginia Hotel in Santa Barbara, are beautifully restored. This property was very disappointing. December 18, 2014
Rated 5.0 out of 5.0 by Great Time! I booked this hotel sight unseen for a Birthday Present to my wife and we were both so pleasantly surprised by the quality of service and incredible kindness of the staff. I not only would recommend it to friends and family but in the short time since being back I already have! December 18, 2014
Rated 5.0 out of 5.0 by Wonderful Stay!!! Everyone was very accomodating and friendly it was a pleasure talking to them all everyday. December 17, 2014
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