Rated 4.3 out of 5 by 68
Rated 5.0 out of 5.0 by MustangSally98 Great Service Surprisingly Large Room
I haven't stayed at many Holiday Inn properties but this one is very nice. I typically stay at another brand and Holiday Inn is just as exceptional. The staff was accommodating for a last minute request of an extra room for a guest that traveled with us but didn't have reservation. We were all satisfied with our room space, cleanliness and comfort. The breakfast was satisfactory and check out was quick and easy. I will definitely stay at this property again when I visit the area and highly recommend it.
August 8, 2014
Rated 5.0 out of 5.0 by Robin03 Great Hotel
Nice hotel, grounds were attractive, rooms were big and clean. in walking distance to stores and resturants. They also had nice friendly staff.
August 7, 2014
Rated 4.0 out of 5.0 by squillson Beautiful rooms, friendly staff, but double-check bill
This hotel is conveniently located and the rooms are spacious and beautiful. Staff is very friendly, also. The only bad note is that I was charged $20 over what I was quoted on the phone when I made the reservation. Talked to a manager about it after I returned home, but he just kept telling me it was the correct price. It may have been the correct price, but it wasn't what I was quoted. :o(
August 6, 2014
Rated 4.0 out of 5.0 by KD and KD Excellent Staff - Those pesky little things
We stayed here for a college reunion. Our room was ready and waiting for us. The staff went out of their way to ensure that we had everything we needed for an enjoyable experience. The manager made himself personally available to all the people in our reunion group. He greeted us personally and asked us to call him if there was anything we needed. Jennifer, the young lady who handled the breakfast accommodations was by far, the FINEST FOOD SERVICE WORKER I have ever met. There was never a time time she did not have a smile on her face. She was always on top of things and was very gracious.
The manager has done an excellent job in training his staff to be very welcoming and service minded.
Little things- The reunion coordinator was in a room that had a persistent odor. Even though the room had been cleaned, the odor was immediately noticeable upon entry. Because of being full, there were no other rooms available. There were several little things that needed to be corrected as well...Auto door closer in our room was missing parts and was not functioning. Peephole was loose, almost falling out. Security lock inside our room was missing screws, not secure at all. Screws missing on door props from lobby going to courtyard, causing door props to drop and leave door open upon use. Striker plate on security gate from parking lot was not properly welded (I'm a certified welder by trade) and could come apart with a sharp jar. These things could expose guests to potential malevolence by certain unruly miscreants.
July 30, 2014
Rated 5.0 out of 5.0 by susanrickk Great Place to Stay
We were in the area for a family wedding. We were very impressed with this hotel!! We would highly recommend this location to others!!
July 28, 2014
Rated 3.0 out of 5.0 by bboyd great service at breakfast
Jennifer was very helpful and attentive for your breakfast service. she was the highlight of my stay at your property.
The mattress in my room was not the usual IHG quality and comfort.
The spa was usually cold and i had to ask for it to be turned on and wait to warm up.
July 24, 2014
Rated 5.0 out of 5.0 by JJandA I will return.
This was one of the nicer rooms I have had in the area. It was also the quietest of the rooms I have had recently. It had good freeway access, which made getting to my appointments easy.
For some reason, the internet access seemed a little slow, but it served its purpose to get updated email.
The only thing I wish is that the chain revisits their hot breakfast menu options. There is no variety between properties.
I will keep this property in my favorites.
July 17, 2014
Rated 4.0 out of 5.0 by zuv23 Relaxing Business Trip
I enjoyed my stay at the Holiday Inn Express in San Dimas. Staff was friendly and the room was clean and comfortable which was nice after a long day of meetings.
July 16, 2014