Rated 4.2 out of 5 by 41
Rated 1.0 out of 5.0 by latchdogg79 flaky staff
Was supposed to get a negotiated rate i couldn't. The staff told me the manager would call me in the morning. Did not receive a call yet. I stopped by later was told a message will be left for someone to call me in a message book of sorts. I still did not receive a call. I found out that my bill could have been about $40 less per night, was not aware of the negotiated rate. the rest of my group got that rate and i could not. I am a platinum member, i have nothing against the holiday inn. but this staff has a few flaky people or the manager doesn't really care
November 17, 2013
Rated 5.0 out of 5.0 by Marimar1 Clean and comfortable
Very nice and clean. The rooms are very welcoming. I was impressed with breakfast and very satisfying.
November 12, 2013
Rated 4.0 out of 5.0 by Armand777 Like new
My wife and I were very impressed with the cleanliness of everything and interaction with staff was very pleasant
November 6, 2013
Rated 5.0 out of 5.0 by MoviebuffLV Clean and quiet
The San Dimas Holiday Inn Express was great...very very clean, neat and quiet. Perfect for what I needed. thank you!
November 6, 2013
Rated 5.0 out of 5.0 by Disney55 Great stay!
The room worked out great! My husband and I and our adult son were able to stay in one room and have plenty of space and privacy! Breakfast was amazing! Loved the pancake machine! Thanks for the great stay!
October 30, 2013
Rated 5.0 out of 5.0 by CNVELAS Great Service and Relaxing
Was a relaxing visit, close vecinity to Famiy Wedding event and close to eating and shopping outlets.
October 29, 2013
Rated 4.0 out of 5.0 by Helperdude Bill and Ted
Bill and Ted would find this location " most excellent" as the room was very nice,everything worked , Breakfast was good and diverse, and staff was very helpful. I would stay here again.
October 29, 2013
Rated 4.0 out of 5.0 by tship Spotless, quiet, friendly staff
Highly recommend this location. Staff was very friendly, rooms were spotless. Loads of shopping and restaurants nearby, with easy freeway access. Will definitely stay here again.
October 26, 2013
Rated 5.0 out of 5.0 by Scott58 Spacious and comfortable
The room was nice and big, everything was clean and fresh. It was quiet the whole time. The jacuzzi was nice after a day out, too.
October 23, 2013
Rated 5.0 out of 5.0 by AndyC329 Comfortable hotel and great service
We stopped here when passing through LA on our recent west coast holiday.
Hotel staff were extremely helpful when checking in.
Facilities and room were well maintained and bed was nice a firm to sleep on.
would definitely look at stopping here again if we are in the area
October 17, 2013
Rated 1.0 out of 5.0 by MLM6 Uncontrolled parties
On the last night of our stay there were multiple, door open, loud parties (a wedding party) until about 1AM. The front desk said they called the police but did not realize there were so many parties going on. Clearly you need a better policy. We had expected a refund of the last nights stay but the desk clerk on check out said she would discuss with the manager; we have heard nothing. Very disappointing.
October 3, 2013
Rated 5.0 out of 5.0 by RaleightoCali Wedding weekend
We had a wedding room block here this past weekend. Everything was perfect. Rooms were huge and opened up to the courtyard. Easy to walk to our friends/families rooms and plenty of places to gather and mingle. Hotel was clean and convenient to everything. We really enjoyed our stay!
September 25, 2013
Rated 5.0 out of 5.0 by Coloradocheri Helpful staff
The staff was friendly & helpful. The desk clerk gave dinner recommendations & we loved the choice from those recommendations-spaghetti Eddies. She also made sure there was cereal & coffee out for me right at 6 so I could have a bite before doing the Run2thetop.
No complaints. It was a pleasant stay, in a clean, well appointed room.
September 11, 2013
Rated 4.0 out of 5.0 by deckid Great Hotel and Staff
My wife and I have stayed here 3 times now. We have a Son that goes to La Verne and this hotel is just down the street. Folks at this Holiday Inn treat us like family and always welcome us when we arrive. The rooms are cleans and bright with lots of room and plenty of restaurants around. I agree with the other folks comments, you can't go wrong staying at this location.
August 27, 2013
Rated 5.0 out of 5.0 by GF47 First time at HIE San Dimas
This was the first time staying at the hotel and will not hesitate to stay there again when in the area. The hotel grounds are in great condition and well maintained. The room I was upgraded to was quite large considering it had 2 beds in it. The bed was very comfortable and I was able to find one of the 4 pillows on the bed to my liking.
Breakfast was really no better or worse than most HIE properties, but the attendent working made sure the coffee pots were full and the hot food was well stocked.
Front desk service was a little slow checking in, but considering they were installing new computers and had to do everything manually, it was understandable, and they were apologetic for the delay. Check out was easy, and the clerk was kind enough to offer me another bottle of water for the road. A first for me at checkout and very thoughtful. Overall a great stay at a great hotel.
August 26, 2013
Rated 3.0 out of 5.0 by Mikefromthe508 Nice Hotel, ants, internet connection issues
This is a nice holiday inn. it has an outdoor pool and hot tub. nice. room was a bit damp, ants in the bathroom and bed, woke up with small bites on my legs. Staff was great. Will stay here in hte future because it is the best choice in this "ok" area of LA. Internet did not work 2 of 3 nights at the hotel, when it did work, it was intermittent.
August 14, 2013
Rated 5.0 out of 5.0 by chargerchick very nice
We stayed here for the World Series of Softball. We played in West Covina, and this hotel was only a 10 min drive to the fields. It was very peaceful and well kept. It was quiet and the rooms were very clean and the staff all were very accomdating. I am very happy that we got to stay here and I will definitely recommend this hotel. It's located very close to a lot of different places to eat within walking distance.
August 8, 2013
Rated 4.0 out of 5.0 by Debbiesa Nice Surroundings, great Landscape, Peaceful
It is quiet yet close to everything. Nice pool and surrounding landscape makes it feel like home.
Just wish check out was quicker, and the back gate was secure. It was broken so anyone could have walked in without a key.
July 28, 2013
Rated 5.0 out of 5.0 by Fred39 helpful staff......quiet....easy access to and from....nice location in the San Simas area as close to the f area as close to the freeways..
...would come back again...and would recomment to our friends when they go to that area of Los Angeles..
July 27, 2013
Rated 1.0 out of 5.0 by ER24 Over priced room with a TV/remote that doesn't work properly!
The TV did not turn on the night we arrived. We arrived in our room too late to call the front desk, so I went to bed in silence. The night shift consisted of a one-man team; to deal with the registration desk, telephone calls, and room service all in one! So i felt badly for the poor girl that was running around addressing all the calls from guests, and I was too tired at that point to have her come into my room to address the TV issue. I reported the TV issue that morning and was informed there was a trick to turning it on. I finally got the TV to work however, now the remote was giving me problems. I don't know if it needed batteries but changing the channels was a major challenge! For the amount of money that I paid for my stay, it should have definately had a working TV/remote. I reported the issue at check-out and hopefully they resolved the issue for the next guest! Definately an over priced rate for the location of the hotel, and for a room without a working TV/remote.
July 26, 2013
Rated 5.0 out of 5.0 by Pinercrest Great Staff!!
This is our third (maybe fourth?) time staying at the Holiday Inn Express in San Dimas - and each time the experience has been wonderful. The staff is very friendly (especially Sam at the front desk!!) and the housekeeping is great. The grounds are kept clean, the breakfast has many options - but above all else, the staff makes the difference. We will most definitely be back next summer for our week visit with family! Look forward to seeing Sam's smile behind the desk.... Thanks!!
July 16, 2013
Rated 5.0 out of 5.0 by Olds442 Super hotel in great location
This is a great place to stay if you have business or a trip to the Pasadena - Pomona corridor. I had business in Irwindale and this was a perfect spot. The hotel is in a nice area with plenty of restaurants to choose from. Rooms are nice, clean and spacious. You can't go wrong here.
July 3, 2013
Rated 1.0 out of 5.0 by marie68 Poor experience with employees and services
We checked in at the San Dimas Holiday In Express on 6/12/13. After our stay experience, I cancelled our return reservation for 6/16/13.
The refrigerator door in the room was broke so we could not keep our bottle water cold for our next day long trip. The carpet had many small and large stains.
When we checked out, I notified the two reception employees of the above problems with the room. They both started to laugh and stated that they knew about the refrigerator door.
During breakfast the coffee cream carafe was empty so I asked an employee for some cream. When I poured the new cream into my coffee cup it turned into cuds.
In addition, it took me more that a half of hour to try to cancel my return reservation. When I tried to call the San Dimas Holiday Inn Express' reception number listed on my bill, it kept on saying that the mail boxe was full. I tried at least for a half of a hour and dialing the number at least a dozen of times. In addition, I could not cancel this reservation on line. It gave me an unavailable page message. Two of the communication systems for the Holiday Inn did not work. I had to search the Holiday Inn's toll free number in order to cancel my reservation. This was done in the morning. At 4:36 pm that evening, I received an e-mail welcoming me back to the San Dimas hotel. Again, I called the Holiday Inn free number to make sure that my reservation was cancelled. Even though I had a confimation cancellation number, I did not trust the system or employees. I did not want to be charged for another stay.
To add, this was our most expensive hotel reservation for our two and half weeks vacation. The San Dimas hotel did not give military discount.
I spent another half of a hour around 11:00 am to noon today trying to file this review. Again, the website stated that the page was unavailable.
Thank you for looking into this complaint. Marie
July 1, 2013
Rated 5.0 out of 5.0 by Bill3147 Hostess in the breakfast area
I only travel to California four times a year, I had some Heath issues and my Dr. told me only decaf coffee from now on. Every time I go to this property this young lady remembers me and that I can only drink decaf. My hats off to her and entire staff at this motel....they are truly top notch.
June 18, 2013
Rated 5.0 out of 5.0 by janabdancing Long Term Stay after house flood
Our house flooded and we had to find a place to stay with our two young children. San Dimas Holiday Inn was a great place to stay! We were there for about 45 days and the staff there were wonderful. Our kids felt like we were on vacation. We stayed in the one bedroom suite with kitchenette. We had breakfast every morning in the breakfast area. My only complaint is that the pool is not heated and it was too cold for my husband and I to go in. The kids managed to go in, but it was pretty cold.
June 18, 2013
Rated 5.0 out of 5.0 by Rufus425 Good size of the room, beds comfortable and queit
The hotel and staff were great. The room size and design was great. We were able to put our children to sleep in the beds and then move into the front room that was seperated enough from the beds in the back so we could relax and not wake them up. Everything was really good.
June 7, 2013
Rated 4.0 out of 5.0 by HelloDottie Comfortable Bed/Great Service
I was recognized as a Priority Club Member which I appreciated. I didn't like the area where my room was going to be and was immediately accommodated to an area that was more suitable for me. The staff was very pleasant and willing to help in any situation.
The bed and pillows were very comfortable, and my room was kept up properly everyday.
There were a couple things that I felt were not to standard. One was the carpet in my room was grossly stained which made the rest of the room seem dirty.The property manager either needs to change out the carpets or have them steam cleaned and disinfected. The other thing was security. I didn't feel all that safe, because of gated entrances to the rooms. I prefer only the main entrance to the rooms.
San Dimas is beautiful and the location was great.
May 24, 2013
Rated 4.0 out of 5.0 by Mikefromthe508 Great value in an expensive state
First floor room, great amentities and pool. Room smelled a bit musty as well as the pillows and sheets. Nothing a little aquirt of febreeze wouldn't fix.
March 6, 2013
Rated 5.0 out of 5.0 by BCRON Great Place
Very nice place clean and roomy. Breakfast has no choices if you are on a low carb diet. Usual motel breakfast cereal juice rolls pancakes. I will stay here again.
February 22, 2013
Rated 4.0 out of 5.0 by Photomom123 Clean and Friendly
This was our second stay here, thought the bed was not as comfortable as I remember, it was fine and the room was clean and roomy and quiet. Staff was very friendly and we enjoyed our stay.
January 25, 2013