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Rated 4.3 out of 5 by 87 reviewers.
Rated 4.0 out of 5.0 by Nice hotel A nice and well located hotel. Most of the staff were very friendly. Only bad one was when complaining about maid forgetting to clean room one night, the front desk woman never apologized. Other than that, everyone was great. Breakfast not fancy but offered enough choices. Skip the so called eggs though. All the breakfast staff were very friendly and a pleasure to talk to. Room seemed older but in decent shape. Had a 2 bed plus sofa sleeper. Room is called a suite but is tight with 3 people. Comfortable bed. Everything was clean and appreciated an empty refrigerator to keep drinks. Came with microwave too. Had no problem printing from the available computers in the lobby. Would definitely stay again! Area has plenty of restaurants and is in a safe and quiet area. Right off 57. September 22, 2014
Rated 3.0 out of 5.0 by Our stay in San Dimas One thing for sure, the common garden ground out by the pool is beautiful. The gardenias smelled wonderful. The front desk was nice and helpful. The room was NOT very clean, as there was razor covers, used dental picks and other debris left from previous guests. The bathroom door frame also had splatter of something brown (ick) The pool was nice- but ice cold (too cold) and the hot tub was set too hot. The food worker seemed like she hated her job if you had to ask for anything. Some of the furniture covers in the room were old and torn. Upstairs there might have been a party going on during our 2nd night there, and were not quite. But felt safe there with the locking gates. September 18, 2014
Rated 3.0 out of 5.0 by Need more insulation Overall was a nice clean stay... lots of outside noise gets in. Located in a good area and the staff is very friendly. September 17, 2014
Rated 5.0 out of 5.0 by Excellent Comfortable Stay Excellent service, clean room great staff good breakfast nice selection of TV Channels and super fast internet (Fiber Optics). Got to do my work via internet and watch Sports September 16, 2014
Rated 5.0 out of 5.0 by Amazing Stay My daughters and I traveled to the area to see a concert. When we arrived at the hotel, I was greeted by kind, friendly, helpful staff. The hotel manager/owner offered suggestions to make our stay easier and the young man at the front desk was very nice. The grounds were clean and welcoming and the entire courtyard was gated. The room was spotless and quiet. I can not say enough about this hotel. Thank you Holiday Inn Express San Dimas! September 15, 2014
Rated 5.0 out of 5.0 by Good Stay This is a clean and quiet location and worked well for my business in the area. I will certainly stay here again in the future when I return for business. September 12, 2014
Rated 5.0 out of 5.0 by Excellent service and hospitality We really appreciate our stay at the Holiday Inn Express in San Dimas. The scenery is beautiful, the rooms are nice and clean, and the staff provides excellent, friendly service. However, as we were there for a medical appointment, the room was a bit pricey so we had to check out early. I know the staff could not really offer this, but it would be nice if IHG had a policy for offering a special medical rate for members if a doctor's letter is provided to prove they are there for a medical appointment. The staff was sad they could not offer this to us... August 25, 2014
Rated 5.0 out of 5.0 by Great Stay. The King Executive suite was very spacious and clean. The staff was very accommodating to any requests. The location was convenient. Will stay again. August 23, 2014
Rated 5.0 out of 5.0 by Great Stay The King Executive suite was very spacious and clean. The staff was vey accommodating. Will stay again. August 23, 2014
Rated 3.0 out of 5.0 by Disappointed Generally love HIE and stay there almost exclusively. This stay really disappointed me due to some bathroom cleanliness issues which are paramount to my satisfaction levels in general. REALLY Disappointed in this stay here August 20, 2014
Rated 5.0 out of 5.0 by Great Place to Stay - First time was not a fluke I stayed at this location in June while on business and had a stress free stay. When I returned in August, I booked myself back here, and my experience was a repeat of that earlier visit. The room was very clean and comfortable (temp controls worked great, the bed comfy). The grounds were quiet enough to relax or get work done. The staff at the front desk was professional, polite, and cheerfully efficient, and the breakfast attendant was exceptionally courteous and competent. The Wi-Fi worked well wherever I happened to be. There are lots of shops and restaurants in the area, from local stores to national chains, so there is plenty to do within a few blocks. There was even a free concert in a nearby park one night for those of us who look for that sort of stuff. Thank you for the great stay. August 20, 2014
Rated 5.0 out of 5.0 by Great Service Surprisingly Large Room I haven't stayed at many Holiday Inn properties but this one is very nice. I typically stay at another brand and Holiday Inn is just as exceptional. The staff was accommodating for a last minute request of an extra room for a guest that traveled with us but didn't have reservation. We were all satisfied with our room space, cleanliness and comfort. The breakfast was satisfactory and check out was quick and easy. I will definitely stay at this property again when I visit the area and highly recommend it. August 8, 2014
Rated 5.0 out of 5.0 by Great Hotel Nice hotel, grounds were attractive, rooms were big and clean. in walking distance to stores and resturants. They also had nice friendly staff. August 7, 2014
Rated 4.0 out of 5.0 by Beautiful rooms, friendly staff, but double-check bill This hotel is conveniently located and the rooms are spacious and beautiful. Staff is very friendly, also. The only bad note is that I was charged $20 over what I was quoted on the phone when I made the reservation. Talked to a manager about it after I returned home, but he just kept telling me it was the correct price. It may have been the correct price, but it wasn't what I was quoted. :o( August 6, 2014
Rated 4.0 out of 5.0 by Excellent Staff - Those pesky little things We stayed here for a college reunion. Our room was ready and waiting for us. The staff went out of their way to ensure that we had everything we needed for an enjoyable experience. The manager made himself personally available to all the people in our reunion group. He greeted us personally and asked us to call him if there was anything we needed. Jennifer, the young lady who handled the breakfast accommodations was by far, the FINEST FOOD SERVICE WORKER I have ever met. There was never a time time she did not have a smile on her face. She was always on top of things and was very gracious. The manager has done an excellent job in training his staff to be very welcoming and service minded. Little things- The reunion coordinator was in a room that had a persistent odor. Even though the room had been cleaned, the odor was immediately noticeable upon entry. Because of being full, there were no other rooms available. There were several little things that needed to be corrected as well...Auto door closer in our room was missing parts and was not functioning. Peephole was loose, almost falling out. Security lock inside our room was missing screws, not secure at all. Screws missing on door props from lobby going to courtyard, causing door props to drop and leave door open upon use. Striker plate on security gate from parking lot was not properly welded (I'm a certified welder by trade) and could come apart with a sharp jar. These things could expose guests to potential malevolence by certain unruly miscreants. July 30, 2014
Rated 5.0 out of 5.0 by Great Place to Stay We were in the area for a family wedding. We were very impressed with this hotel!! We would highly recommend this location to others!! July 28, 2014
Rated 3.0 out of 5.0 by great service at breakfast Jennifer was very helpful and attentive for your breakfast service. she was the highlight of my stay at your property. The mattress in my room was not the usual IHG quality and comfort. The spa was usually cold and i had to ask for it to be turned on and wait to warm up. July 24, 2014
Rated 5.0 out of 5.0 by I will return. This was one of the nicer rooms I have had in the area. It was also the quietest of the rooms I have had recently. It had good freeway access, which made getting to my appointments easy. For some reason, the internet access seemed a little slow, but it served its purpose to get updated email. The only thing I wish is that the chain revisits their hot breakfast menu options. There is no variety between properties. I will keep this property in my favorites. July 17, 2014
Rated 4.0 out of 5.0 by Relaxing Business Trip I enjoyed my stay at the Holiday Inn Express in San Dimas. Staff was friendly and the room was clean and comfortable which was nice after a long day of meetings. July 16, 2014
Rated 5.0 out of 5.0 by > Nice place Wish they inform the guest when the change the wireless password. July 10, 2014
Rated 5.0 out of 5.0 by Want others to know My stay was so pleasant. Staff was wonderful, from Sam at the desk to the woman working the breakfast, to the housekeepers. The grounds were beautiful with jasmin, gardinas, roses and beautiful grass. So beautiful and relaxing.... The only thing that was broken was the key card gate at the far end of the pool. Everything else was working wonderfully. July 9, 2014
Rated 4.0 out of 5.0 by Great place to recharge. I had planed a business/leisure trip through California, Nevada, and Arizona with each leg being about 400 miles. The San Dimas Holiday Inn was located in such a place as to provide quality rest and relaxation before hitting the road again. I would not hesitate to use this place under these travel plans again. Totally enjoyed my brief stay. July 1, 2014
Rated 5.0 out of 5.0 by Stress Free Stay I often choose to stay at Holiday Inn Express because they are a great value for my company travel budget, and include a better than average breakfast and free internet. My stay at the HIE San Dimas exceeded my expectations. It was easy to find when I arrived at 1am, with ample parking, and convenient to shops small and large. The front desk staff was courteous (and maybe took pity on me) even when I checked in at 1am. The room was spacious and the temp control (A/C) was effective, and the room was dark and quiet. I slept really well during my 3 night stay. I used the amply equipped fitness room a couple of times, and I was the only one using it at that time. It had a pool, which I didn't use. The breakfast service was above average, even for HIE. The entrees varied every day, and never had an over-cooked appearance or taste. The other assortments of pastries were good and fruit was fresh. The breakfast attendant was exceptionally competent and conscientious. My biggest frustration was with my Apple electronics, which seemed to have a problem finding the hotel Wi-Fi. Once connected, internet service was fine. June 30, 2014
Rated 4.0 out of 5.0 by For Raging Waters San dimas, a good place to Stay Stayed at the Holiday Inn Express due to an overnight stay in the San Dimas area to enjoy the Raging Waters water park nearby. The hotel is well situated and there are a number of restaurants and stores in close proximity (short driving distance.) The stay was what one could expect. We had some issues with the TV reception and the climate control; however, nothing that made the stay miserable or unbearable. On the best features of the hotel is the free breakfast that they serve. It is one of the best buffets I have seen with a wide variety of both hot and cold offerings. We did not use the pool or other amenities. June 25, 2014
Rated 5.0 out of 5.0 by spacious room, good breakfast Stayed here due to a sports camp for my daughter at the Fairplex in Pomona. I was pleasantly surprised at the value of this room. Inexpensive, clean, and spacious room. The breakfast was good. My daughter especially liked the pancake making machine. June 25, 2014
Rated 5.0 out of 5.0 by Perfect place to stay while on family vacation My kids and I enjoy staying at hotels when we travel to various places such as the beach or Raging Waters as it makes the time before and after so much more relaxing. When the hotel is affordable and offers many amenities such as Holiday Inn then I am exceptionally pleased as I was this time. June 25, 2014
Rated 4.0 out of 5.0 by Nice stay Hotel had plenty of parking. Looked like a slow Tuesday night. Since it looked slow I requested a complimentary room upgrade for Platinum Member front desk clerk said that they do have upgraded rooms but it would be an extra charge? i said I thought Platinum members get complimentary upgraded room when available and she said no it would be an extra charge. I think she was new so I poliatly said thanks for checking. Room was clean and quite. Checkout was quick and easy. June 22, 2014
Rated 4.0 out of 5.0 by nice place Had a nice stay, the place was clean, the staff was nice. I think the price was a little high, but the location for what we were doing was perfect. June 19, 2014
Rated 5.0 out of 5.0 by Over Stayed here while attending the LA Roadster show. Your breakfast kitchen help were so polite and accomodating! They even opened up an hour earlier on Saturday morning so all of us guys could get to the car show early! Now that's appreciating your guests! June 18, 2014
Rated 4.0 out of 5.0 by comfy pillows and quiet My boyfriend and I stayed here while visiting puddingstone. It was great. The room was very clean. The staff at the front desk was very nice. I actually slept very well. Better than I do at home. It was so quiet and comfy. Unfortunately my boyfriend had a rough night. It was too hot in the room for him. The SC unit in our room would not stay on. It also gets a bit stuffy in the rooms so you have to open your door. We were on the 1st floor so our window didn't open very much. I noticed that other guest had their doors open too. Their rooms might have been stuffy too. But overall it was a good stay. I would stay here again. June 16, 2014
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