Rated 4.0 out of 5 by 189
Rated 2.0 out of 5.0 by acacdocso Poor service, no parking, staff didn't care
after spending 8 hours on the road and finally reaching the hotel late in the evening, there was no place to park the car. Staff did not seem concerned with helping. They were quick to tell me where I could not park, but offered little help finding me a spot to park. To add insult to injury the hotel charges a parking fee in addition to the room fee.
June 10, 2014
Rated 5.0 out of 5.0 by JCOB 4 family vacation
I made reservations for four couples at the SF Holiday Inn Express staying over a four day period. We all were impressed when we entered the lobby. Our rooms were very inviting and comfortable. The breakfast area was clean and the food was good.
The staff was very professional. We will stay again when we are back in SF.
June 9, 2014
Rated 5.0 out of 5.0 by Mick HD Comfortable, great service & convenient for Harley Davidson dealer
Very clean and comfortable, found desk staff exceptionally helpful. Withinn short walk of Harley Davidson Dealer where we handed over rental Bike. Spent night at hotel, good meal at grill short walk down the road. Then with most of next day to kill till 7.30PM UK flight home they advised us to leave bags with them in storeage, get free shuttle to Airport (every 20 min), train from there to San Francisco for day out, then back, pick up bags then back on shuttle to get flight. Worked exceptionally well and saved us the hassle of booking a rental car out and back in (lugging 5 cases on the rental shuttle), avoiding traffic, parking and refuelling.
Excellent sound advice, with a really good end to our 3 weeks in California.
June 9, 2014
Rated 5.0 out of 5.0 by 1Chuck Convenient to airport
Nice hotel and comfortable rooms. The staff was friendly and attentive. I did not appreciate having to pay and additional $10/night for parking!
June 4, 2014
Rated 5.0 out of 5.0 by A.B.O. Nice airport hotel
Booked this hotel as we were leaving SFO early in the morning. Took the airport shuttle to and from the hotel, checked in very quickly, had a nice comfortable room.
Free wifi and breakfast (unless you have to leave the hotel early as we did).
Overall good experience.
June 2, 2014
Rated 3.0 out of 5.0 by Dea1 Not up to par
The airport noise up to midnight and starting at 430 a.m. Is a consequence of this property's locations. The A/C is very noisy. The pillows are the typical foam. Breakfast was doss appointing as they ran out of things, I.e., cinnamon pastry and bacon.
May 31, 2014
Rated 5.0 out of 5.0 by PJDLR Great Service
We were warmly greeted and given friendly suggestions for our travels in the area.
May 29, 2014
Rated 4.0 out of 5.0 by SHK2014 Comfortable & Convenient but Lacking in Some Areas
No recognition of my status as a member -- usually get something like a bottle of water. Comfortable room and convenient to the airport for our trip home. We had an early flight so did not get breakfast -- would have appreciate a quick take away bag like at other HI Express locations. They did not even have coffee ready when we left! I thought coffee was available 24/7? Some simple things can make all the difference.
May 28, 2014
Rated 5.0 out of 5.0 by JPT46 Excellent Hotel
I was very pleased with my stay at this hotel. The staff was extremely helpful! I would like to especially mention John and Fern. They made sure that I got the appropriate points for my stay and made sure that all of my questions were answered. They made me feel like their Holiday Inn Express was my home away from home in San Francisco.
The rooms were excellent and their house keeping staff worked very hard to make sure that the rooms were very clean and done so in a timely manner.
The breakfast was excellent. All in all, this is the place I will always stay when I am visiting San Francisco. You can't be the quality of the hotel, the value, and the friendly staff.
May 24, 2014
Rated 3.0 out of 5.0 by Timmd Cookies
Very expensive parking
Ten a day for an open non patrolled lot is criminal
May 24, 2014
Rated 1.0 out of 5.0 by TKwith Many customers got same room
In the mid night 12:03AM, somebody tried to enter my room. i am already sleeping at that time. They have my rooms key from front .... I stayed this hotel twice and they gave same room key again..
I will not recommend and never stay this hotel.
Next morning, I complained to front staff and she asked my contact info. but never contacted me anybody....
Holiday Inn Express must check your system and need better customer service education.
May 19, 2014
Rated 4.0 out of 5.0 by DaveL Good hotel close to SFO
Stayed here previously. Staff (Fran, etc) excellent. Had an issue with a bit of noise from the floor above - was handled in minutes - perfect response.
May 14, 2014
Rated 5.0 out of 5.0 by GeneralGirl Great Hotel
The hotel is very clean and new. Everything I need in the room is available (microwave, refrigerator, blow dyer, etc.). The pillows are very comfortable and the complimentary breakfast is more than what I expected. The location is not near the freeway so it is very quiet at night. I had a very pleasant stay.
May 13, 2014
Rated 4.0 out of 5.0 by AussieDar Excellent for stop over
Comfortable room and great if you are stopping over to travel to/from airport. Excellent shuttle service that is free and staff were extremely helpful. Breakfast is ok but limited in options.
Only downside is the lack of restaurants within walking distance.
May 10, 2014
Rated 4.0 out of 5.0 by Geo. Great bed and breakfast
It was very relaxing to stay overnight and be able to have a great breakfast and use the complementary shuttle service to SFO. It was nice to be able to park my vehicle in you parking lot during our trip. I really appreciated the bed after spending 18 hours in a plane seat on the return trip.
April 22, 2014
Rated 4.0 out of 5.0 by Good luck Friendly staff
The staff are friendly, we forgot our passports in the room and it was kept safe till we came back for them.
April 21, 2014
Rated 4.0 out of 5.0 by chinabob8888 Good place to stay if you need to catch a flight
Close to the airport and good free pick up and delivery shuttle. Above the average Airport Hotel. Fairly good breakfast and if you have to leave early they will accommodate you for an early meal
April 19, 2014
Rated 3.0 out of 5.0 Good Airport connect and convenient
Had a good time for a night stay at this hotel, the shuttle service was very convenient, very regular and not so fancy rooms and it truly was an express experience.
April 18, 2014
Rated 5.0 out of 5.0 by roberts453 Great place to stay.
Very close to the airport, courteous staff. I really don't have anything bad to say about it. I would stay there any time.
April 18, 2014
Rated 5.0 out of 5.0 by rasp service was great
Greeted immediately with a smile and asked how we were. Directed us to room and told to ask if there were any questions.
When asked were to eat we were given a number of places to go with recommendation. Morning staff gave a snack before leaving in the morning.
April 16, 2014
Rated 4.0 out of 5.0 by LAAddict Airport Convenience & Comfort
Traffic can be tough in the Bay area. That's why we chose to end our trip at this Airport property in order to avoid any unexpected traffic issues en route to a very early morning flight. We ditched the rental car the night before to avoid the hassle of returning it prior to our 6:00 a.m. flight, and stayed at this HIE. This facility seems new. The staff is professional and very responsive. There don't seem to be a lot of dining choices near this property, though McDonald's is across the parking lot. There are probably others, but we didn't explore the area. The shuttle service is very good, but please note that it services a number of nearby hotels en route to and from the airport, so allow plenty of time. Don't expect to get on the shuttle and get whisked directly to the Airport. Overall we enjoyed a good, relaxing stay after a long trip. We did not take advantage of many of the facility's amenities. There is a Costco just a block or two down the street, which is great for filling up the rental car prior to return if you're a member. The Costco is hidden from view.
April 3, 2014
Rated 5.0 out of 5.0 by Debbie D 51653 Wonderful hotel-reasonable price for proximity to airport
I am always satisfied with Holiday Inn & Express, it's always our first choice!
This HIE was outstanding--large, comfortable, clean rooms--I highly recommend this hotel when staying in the SFO area!
April 2, 2014
Rated 3.0 out of 5.0 by Marcu Great for overnight but thats it
Not a bad hotel. The staff was very courteous. Rooms were clean. The manager said I was on the airport side but turns out I was not and just overlooked an ugly white roof... I thought the jet noise was going to be a problem but was not and did not hinder sleep. Pillows were much smaller than other HI Express hotels I have stayed at. The nightstand clock was DOA so it would not turn on and wouldn't charge my phone. I checked the plug and it was plugged into the wall. Just a bad fixture. The doors SLAM in this hotel. I was woken up at 6am with all the guests leaving. SLAM after SLAM. If your not getting up early this would not be a good choice. Also as mentioned in another review the blackout curtains don't really work that well. They don't seem to close all the way and light was impossible to prevent. Lastly there is no pool just a swim spa type hot tub which people from the lobby can look in on while they walk by. Also the fitness center is directly next to the lobby so if you're working out prepare to be stared at. Lots of people hang out in the lobby waiting for the shuttle. I would suggest only to stay here if your getting up early and taking a flight. Not for leisure or pleasure.
April 1, 2014
Rated 3.0 out of 5.0 by Jrad2 You get what you expect
Basic comfort but expensive. Limited breakfast and very odd smell in bedrooms and corridors.. It is somewhere to sleep but not much else. If you want more comfort and style and a restaurant go elsewhere. This was my third IHG hotel in a week and the most expensive and least good.
March 31, 2014
Rated 4.0 out of 5.0 by SueInSanClemente Nice Clean Room
The hotel was perfect for my needs. A clean quiet room, the bed was super comfortable. I enjoyed my stay.
March 28, 2014
Rated 4.0 out of 5.0 by WJoe Brief stay at the hotel
This was fairly nice place but seemed expensive compared to others around. I was very disappointed that there was a fee for parking. You don't mind paying if there is valet but this is just a charge. I parked outside in front of hotel and still was charged. The only thing I hate more than paying for parking is paying for WiFi and thankfully that was included.
My recommendation would be to take those parking fees and put in some thermostats for heating and cooling. That made the hotel seem more like a motel rather than something more upscale.
I did like the shower mats. That made everything safer
March 28, 2014
Rated 4.0 out of 5.0 by Sansam Very Good Experience
I am glad that i stayed there. Nice people, nice environment. Little pricey though.
March 27, 2014
Rated 5.0 out of 5.0 by JJ_123 Great Service
The staff made the experience pleasurable! I will definitely stay at this location again!
March 26, 2014
Rated 5.0 out of 5.0 by wearytraveler10 Housekeeping excellence
This review is dedicated to a very special person at this Holiday Inn Express who is sometimes overlooked and unrecognized.
............. Elizabeth is one of the housekeepers who cleans my room when I stay here. She cleans 30 rooms a day, also works in the laundry and yet she'l always greet you with a big genuine smile. She makes sure you have extra blankets, all the toiletries you need, and she'l clean your room to sheer perfection in record breaking time.
Elizabeth is the face of every housekeeper at this hotel - diligent,
conscientious and always courteous, making sure your stay is comfortable as possible. It is the reason, the most important reason why this hotel has become my favorite.
March 21, 2014
Rated 5.0 out of 5.0 by Byung7 Remodeled and clean
I was only there for 6 hours, but the staff was friendly and the room was clean and comfortable.
The free shuttle to the airport was a nice perk too.
March 14, 2014