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Rated 4.0 out of 5 by 203 reviewers.
Rated 3.0 out of 5.0 by Phoneless in SFO-North The room exceeded expectations, clean and serviceable. The hotel front desk did not respond to telephone calls as we were trying to find out when the hotel shuttle would pick us up at the airport. The bus which should come on the half hour took almost two hours to pick us up. They did not recognize my membership. June 10, 2013
Rated 5.0 out of 5.0 by Best way to relax before a trip! Now that we've found this perfect combination of accommodations, including hotel room, parking, and ease of getting to and from the airport in an easy manner, we'll be sure to do it again and again. June 9, 2013
Rated 4.0 out of 5.0 by Great for a night! We had a very nice stay at this property. It was quiet and really close to SFO. Breakfast was great! The only downside is that there aren't many restaurants nearby. We returned our rental car the day before our departure flight and so we had to walk to a neighbor hotel to eat dinner. Choices are pretty limited when on foot. May 30, 2013
Rated 3.0 out of 5.0 by Average We stayed here for 2 nights in a room with 1 king bed and a sofa bed. The sofa bed was so poor there was no bed sheet on it when I informed to room service about that the supervisor replied that "when the room is not occupied we don't put the bed sheet on sofa bed" even the next day there was no bed sheet at all. I was travelling for last 2 weeks in California that was my last destination and this was one of the below average hotel I stayed while I stayed Holidays inn express in San Diego that was way more better than this hotel. May 24, 2013
Rated 4.0 out of 5.0 by Short stay but worth it We did a Park and Fly, staying one night and parking our car while we were on vacation. Unfortunately we had to miss breakfast, as our flight left too early in the morning. But we were able to catch a very early breakfast across the street at the IHOP. We were pleased with the hotel's service, the comfort of the bed and room, and the ease of parking, checking in and checking out. We will definitely use this hotel again. May 21, 2013
Rated 4.0 out of 5.0 by Nice Hotel I Like the hotel and the location , the staff are great , breakfast is Ok, the swimming pool and the GYM are very small , the shuttle service is Ok , I don't like that the fact there is fees for the parking May 21, 2013
Rated 3.0 out of 5.0 by A bit disappointing San Francisco was our last stop on a driving trip down the coast from Oregon. It was our 5th HIE that we stayed at along the way. Check-in was unlike any others. We were not greeted as Priority Club members and when I asked about a Priority Club amenity - we have been given at least a bottle of water at every other HIE we've ever stayed at - the rather curt agent said " we don't give out any amenities at this hotel". I was also surprised to be informed of a $10./day parking fee, also a first at an HIE. I did then go on their website to note that they did advise of the fee under " parking". I simply had not thought to look for it as we've never been charged for parking before. I understand that prices are higher in SF but we did think the room rate - and then the added parking fee - was.rather high in comparison to other HIE's. Breakfast was also disappointing. Less selection than at other properties and the milk was spoiled and out of date. The room was clean and comfortable but I can't rate this stay as high as the others for the reasons noted above. May 21, 2013
Rated 4.0 out of 5.0 by comfortable bed clean room As a woman traaveling on my own I felt very comfortable. Loved that it was next to the airport. May 18, 2013
Rated 5.0 out of 5.0 by Very Comfortable and Enjoyable Stay My stay began very well. I arrived prior to check-in time, but the management team of Raj and John very professionally assisted me by storing my bags, providing access to the business center and actually checking me in nearly 1 hour early. My room was kept immaculately clean, the bed was very comfortable, the room was attractively decorated and everything in the room functioned perfectly. I was also very pleased with the fresh tasty selection of the breakfast buffet and the overall tidiness of the entire dining area. I needed to request a late check-out time, and Tess was most helpful in arranging this. Every person with whom I dealt, was most courteous, professional and friendly. I plan to return to this fine facility for my next visit. May 16, 2013
Rated 3.0 out of 5.0 by Good cookies, good bananas Terrible wifi Couldn't get it to work They blamed it on us since we have apple products May 16, 2013
Rated 4.0 out of 5.0 by A pleasing stay I was surprised to find a nice hotel so close to the airport and in an industrial type location. The Holiday Inn Express offered clean rooms and a good free breakfast as well as somewhat secure parking. The staff was friendly and the bed was comfortable. Overall my 3 night stay was nice and I would definitely return to this hotel should my business travel needs necessitate a repeat stay. May 15, 2013
Rated 4.0 out of 5.0 by Good enough for vacations Good option for travelers and very good attention. I t was a litlle bit away from center of SF city. In general, very good hotel May 4, 2013
Rated 5.0 out of 5.0 by Comfortable Rooms and Excellent Service Comfortable rooms and excellent service. Location was good for relaxing as well. TV Channel selection was better than most places as well. April 30, 2013
Rated 5.0 out of 5.0 by Very convenient and comfortable I had a short stay with family here and found it to be clean, quiet and very convenient. I did not use the gym but there was a lovely nearby path for running which was just wonderful. Staff were also very pleasant. April 25, 2013
Rated 5.0 out of 5.0 by Great service and good value We had a great experience. The staff was very friendly and helpful. The rooms were also spacious and clean. We also stayed at a four star hotel during our stay in San Francisco and it did not compare to our stay at Holiday. I would definitely choose this hotel the next time I'm in town. April 22, 2013
Rated 2.0 out of 5.0 by Welcome and service not up to par I travel to a lot of Holiday Inn Express locations and this one had one of the worst welcoming experiences. There was no enthusiasm and recognition of my status. Also, I am used to having coffee available in the eating area during the day but there wasn't even hot water for tea. I realize my room coffee pot was available for this but the HIE in New York managed coffee in the lobby right up to Hurricane Sandy and started again after 2 days. April 20, 2013
Rated 1.0 out of 5.0 by Horrible Customer Service Charges appeared on my card and I have been trying to get someone from the accounting department to return my calls and emails for over a month now. Will never stay at this hotel again. Save yourself the trouble and find another hotel. April 18, 2013
Rated 5.0 out of 5.0 by Clean Rooms, Comfortable beds and good location for where I had to go. Have stayed here often because of their having a good State rate price since I work for the state of California. The rooms are clean, the beds are comfortable and the housekeeping staff do a good job. Will stay here again if I come there again for business as long as they have a State rate. Not far from downtown Frisco which is great for my work. April 14, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, friendly We have stayed with you a total of four times now and always found the staff to be very friendly and helpful, the rooms clean, quiet, beds comfortable. Breakfasts were outstanding. Would recommend. April 12, 2013
Rated 3.0 out of 5.0 by Terrible Customer Service I was treated poorly due to not being with my Fiance' while using "OUR" Reward Night. The woman was out right rude! There were also no Reward gifts given. No upgrade even though it was half empty. and I stood at the counter for 30 minutes before the Morning Clerk woke up to check me out. The room was clean like I always count on HIE to be! We left before breakfast due to a 6 am flight. Basically......the staff were extremely rude and Priority member means nothing to this location! April 5, 2013
Rated 5.0 out of 5.0 by Great spot for early morning flight. Staff was helpful, shuttle was timely and there are a few restaurants within a short drive if you are turning in a car in the evening. March 30, 2013
Rated 1.0 out of 5.0 by Worst ever The three ladies at the front desk were delightful. However, The male cleark Jon was not helpful at all. Three times, I ask to speak to the manager (Raj) and was told each time he was not in. On one ocassion, I saw him walk out the side door. I left me phone number and email and to this day he has not responded. I have stayed in Holiday Inn's for many years, as I travel for work every week. I had made previous arrangements to have my work crew stay at this hotel and needed to make sure arrangements previous made were honored, which they were not. The next issue that came up was the parking. One night I had to park across the road because there were no parking spaces. If I am paying $9.95 per night for parking, I expect to be able to park at the hotel. Three onther nights my crew had to park off site also. Again, they were charged parking fees. On Thursday afternoon I was standing at the front desk to again try and speak to the manager when I heard the cleark (Jon) tell a lady that they are a Park-& Fly lot. She could pay to park her vehicle at the hotel for up to ten days for a fee. Over 50% of the vehicles parked at the hotel vere never moved during the 6 days I was there. I will never stay there again and I will tell my company of my experiance. I have two crew members who will be working in San Francisco for the next two years and I now have to find another place for them to stay Monday through Friday. Not a good experiance. March 27, 2013
Rated 5.0 out of 5.0 by Worth the money I stayed here the night before an early flight so I could park my car during the trip and take the early morning shuttle to the airport. It was worth the stay for that convenience alone. But I was pleasantly surprised by how clean and neat the room was. It was quiet and had a comfortable mattress. I'd stay again. March 21, 2013
Rated 4.0 out of 5.0 by Nice Stay Had problem with heater working properly. The heater doesn't come on until you enter the room. Contacted the front desk attendant and he immediately had a maintenance man correct the problem and offered another room if necessary. Wish there were more choices on the breakfast menu. Really loved the closeness of the airport and the free shuttle service. Overall a nice stay! Read some of the other reviews and we did not have any issues with the lack of hot water or bad internet service. March 19, 2013
Rated 1.0 out of 5.0 by Poor Communication Skills Poor communication skills, full of "cookie cutter" responses by management. My worst experience at a Holiday Inn Express yet, and I stay at many Holiday Inn's and Holiday Inn Express's. I was supposed to stay for three nights, but left after one. I will not stay at this location again. Too many other choices on the same street. March 18, 2013
Rated 5.0 out of 5.0 by Great location near SFO Stayed here one night while connecting through SFO on a trip to Asia. The hotel is close to the airport, and the free shuttle made transportation easy. The hotel staff was friendly, the breakfast choices were good, and everything in the room worked fine. The bed was super comfortable! The next time I need a hotel near SFO this will be my first choice. March 2, 2013
Rated 2.0 out of 5.0 by Lack of Response I am a Platinum member. I was very disappointed with the servcice for my four night stay. There were issues with the door and locking mechanism. I was not satisfied with the response of the hotel staff. The clerk at the front desk was flippant. I left a detailed voice mail message on the second day of my stay for the manager Raj. He never even bothered to return my call. February 28, 2013
Rated 3.0 out of 5.0 by Room rate changed My room rate changed from the first night to the second and third. I had initialed an agreement for my room rate but yet it increased. I was leaving early in the morning when I found out I was "slammed". I asked the night clerk to correct the bill. The night clerk said he couldn't change it and for me to contact the manager. i called three times the following day and each time was put on hold and then dropped off. I contacted customer care who said that someone would contact me with in 48 hours (this was more than 5 days ago and no one has contacted me.) I'm very disappointed, My company stays in this particular Holiday Inn Express very often and I am contacting my travel arranger to change hotels in the future. February 28, 2013
Rated 1.0 out of 5.0 by I would not go back The TV didn't work the entire time I was there. They sent two technicians who couldn't do anything and it must have been the entire hotel because they didn't offer another room. They blamed it on the satellite, but there wasn't a cloud in the sky. The manager was supposed to call me, but he didn't. Also, my iPhone would not recognize their wifi. They said it must be my iPhone, but this has never happened before or since with any wireless system. Why do the hotels near silicon valley always seem to have the worst internet services? February 27, 2013
Rated 1.0 out of 5.0 by The worst customer service ever! I had a reservation for 2/16/2013 for one night. I was in town for the funeral of my grandpa. Due to some unforeseen circumstances with the funeral, I had to call the morning of my reservation to try and cancel. I called the hotel and spoke with Norris. She was not helpful and she transfered my to the on-duty managers phone. His name is Raj. He did not answer. I left him a detailed phone message and email explaining why I was in town and why I needed some mercy and leniency with the cancellation policy. He never returned my call or email. In fact, the guest relations folks at the national level could not reach him either. He was given 48 hours to at least respond to my request. He did not respond within that time frame. It wasn't until the guest relations folks decided to mail me a refund check that I heard back from him. In his response,he said he would not be able to issue a credit (even though he has the authority to do so). He seems to me to be heartless. STAY AWAY! Worst customer service ever! February 19, 2013
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