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Rated 4.0 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by renovated interior, comfort of stay, knowledgeable staff, & good location to SFO I will definitely come back to this hotel but this time with my family and will highly recommend this hotel to my colleagues. When I erroneously made an incorrect reservation, the hotel Operations Manager was able to correct the error on time before my actual stay. I wish that I have more tome to stay in this hotel as all the restaurants I want to visit (mainly the popular Asian restaurants) are nearby. Furthermore, the hotel service was fast, the staff are respectful and knowledgeable, and the distance of the hotel to SFO is outstanding without worries of being late. Hence, I recommend this hotel. So what are you readers waiting for? : - )) February 7, 2013
Rated 4.0 out of 5.0 by convenient there was McDonald right next to the hotel, so it was convenient when we got thirsty or hungry February 2, 2013
Rated 3.0 out of 5.0 by Really weak water pressure and the hot water is not very hot. I found that the water pressure in the room was barely adequate to keep the shower head engaged. I also found that the hot water was not hot enough. The hot water flow in the sink was so reduced that it would take 10 minutes to fill the sink. I also found that charging for parking in South San Francisco is a bit of a stretch. There isn't a parking shortage in South San Francisco and it is an industrial area. The wireless internet doesn't cover the entire hotel very well. Fortunately the wired internet is good. January 29, 2013
Rated 5.0 out of 5.0 by Excellent Very comfortable and great service The only thing they need to upgrade is the gym January 28, 2013
Rated 5.0 out of 5.0 by Nice place to spend a night We had to spend one night at the Holiday Inn Express and we are glad we did. We were greeted with smiles and all around good feelings. The hotel is close to the rental car return and not that far from the city. Made the stay all the more enjoyable. The front desk was very helpful and the breakfast was perfect for our needs. Thank you! January 26, 2013
Rated 5.0 out of 5.0 by Close to Airport for Business Trips Clean and Quiet..... Free Airport shuttle every 30 minutes 630 am- 930 shuttle is crowded.. 20 Minute Walk on path to San Fran Bay Denny's IHOP, Houlahans Mc Donalds all within 3/4 mile walk Costco 10 Min walk from Hotel Business center for copying and Faxing 2 Desk Top computers January 21, 2013
Rated 3.0 out of 5.0 by Confirm your rate before you commit to your stay! We were told that our rate would be X by 2 different people as we traveled late nite to catch a plane in the early am. However when we arrived (4 adults and 6 kids 7mos to 13 all in varying stages of exhaustion) we were told 55 more and at that point needed to get everyone to bed. The room was nice and the breakfast just okay . The next morning the front desk basically blew me off about the rate. We had 2 rooms and one had a park (10days) and fly so we left our car and flew to Hawaii. We returned on a red eye and came back to the motel.We decided just to stay because we had sick kids and crying and tired kids. My wife was also ill so we decided to check in again because we only slept maybe an hr. on the plane. We were'nt charged an early check-in but now the rate was another 20 higher. I did'nt argue we were tired. Staff was much friendlier and location good and shuttle to airport easy. Parked in safe location for our trip and reasonable was added w/ one of the rooms. Just confirm your rate before you stay it may change. January 9, 2013
Rated 5.0 out of 5.0 by Quiet, clean and friendly I have stayed at both this Holiday Inn and the much larger one on the same street and I prefer this one. It is smaller, quieter, and has a friendly staff. January 2, 2013
Rated 5.0 out of 5.0 by Great Stay at SFO I truly enjoyed my stay at the Holiday Inn Express SFO North. The room was impeccable and the staff was very helpful and generous with their time. The drive into downtown took us less than ten minutes. We plan on returning next month. December 24, 2012
Rated 3.0 out of 5.0 by Disappointment As I Platinum level Priority Club member, I have stayed a numerous Holiday Inn properties. This is the only one at which we had a less than a good to excellent experience. When I checked in the lady at the front desk did not acknowledge my Priority Club membership. Then, even after a staff member checked the reception on out television, it did not work properly. When we were ready to retire for the night, we discovered that the heating/ac unit did not work. We adjusted the thermostat and nothing happened. So we just went to bed. I think that this one night hopefully is not representative of a normal stay at this property. I hope these remarks will be helpful. December 16, 2012
Rated 4.0 out of 5.0 by Cheerful front staff I could enjoy my stay with a kind and cheerful front staff. The only thing I would suggest is that a phone call to guest room should be made a certain time after checkking-in, because guests can look around ther guest rooms meanwhile. December 13, 2012
Rated 4.0 out of 5.0 by Excellent place to relax after a quick trip to Singapore I flew from Singapore and due to airport operations had some travel challenges. I was exhausted. The reservations staff, Tess at the front desk etc went out of their way to accommodate my early arrival. The room was clean, quiet enough with a busy McDonalds next door. The wifi worked well and I used the business center to print out a boarding pass. I slept, woke up and was able to grab a few items to eat, meeting the 6:08 shuttle. The place was perfect for an exhausting overnight where I ended up in SFO and my luggage is still flying United. November 29, 2012
Rated 5.0 out of 5.0 by Great value We used this hotel as a place to stay the night before a flight out of SFO. We took advantage of the 14 days free parking. Arriving leasurely the night before we were able to get a good nights sleep, and use the free shuttle to the airport the next morning. We will use this facility the next time we have an early morning flight out of SFO. November 23, 2012
Rated 5.0 out of 5.0 by Great, helpful service, early transport to airport I received my wake-up call promptly at 3:00 am as requested. The van was on time at 4:00 am. Even though breakfast was not yet being served, the desk clerk made a fresh pot of coffee for those of us who had early departures. Will definitely stay there again. November 18, 2012
Rated 5.0 out of 5.0 by Great stay, park, fly choice Nice updated HI Express property. Pleasant helpful staff. Comfortable rooms. November 10, 2012
Rated 4.0 out of 5.0 by Great for the purpose I needed a quiet place to rest after arriving to SFO on a transatlantic journey so this was a good choice. Did not use the shuttle service as I had a rental car and the hotel is just 5min further down the road from the SFO rental car garage. Parking at the hotel is not free but reasonably priced. Found the HIE SFO North to be one of the best rated options in Tripadvisor and I was not disappointed. Rooms are of good size, clean and even have microwave oven. Most important for me and my jetlag, the night was quiet. There´s a fitness room and Spa downstair. Breakfast is okay, good variety and nice staff but average quality. Location: The hotel is located in an industrial area with nothing around but a McDonald´s. Direct access to HW101, so with a car you´re well connected to San Francisco and all surrounding areas. November 6, 2012
Rated 1.0 out of 5.0 by Should not qualify as a Holiday Inn Express Arrived at SFO evening of Sunday Oct 28th. Attempted to call hotel three times enroute and received no answer. On fourth call reception answered. I had a question about shuttle service. Was told shuttle runs every 30 minutes. It took 1 and 1/2 hour to get from airport shuttle station to hotel.. Arrived at hotel approximately 10 pm. Individual who was working reception that evening had no interest in check in. In fact we waited at desk almost 5 minutes before she even appeared. No welcome priority club member, no welcome period. Her only interest was on the after game news. I had to ask a question three times to find out where the elevator was as she flatly stated I hear you. Reception very rude and not what I have ever experienced from a Holiday Inn Express. One final question was did they offer water or any snack to priority members and the answer again was a flat no we don't . I will say the room was comfortable. November 3, 2012
Rated 5.0 out of 5.0 by great service Close to airport. Great free shuttle service to and from the airport.Comfortable bed, clean room and great service. Adequate hot/warm breakfast. No convenience store nearby though if you forgot to bring something you need. Will highly recommend this place to anyone. November 1, 2012
Rated 5.0 out of 5.0 by CONVENIENT Close to airport. Great free shuttle service to and from the airport.Comfortable bed, clean room and great service. Parked our car for 12 days in garage, still intact when we came back. Adequate hot/warm breakfast. No convenience store nearby though if you forgot to bring something you need. Will highly recommend this place to anyone. November 1, 2012
Rated 5.0 out of 5.0 by Great Location Geart spot to stay for a morning flight. Rental car garage right around the corner . Clean rooms and a better than adequate breakfast all for a great price. October 25, 2012
Rated 4.0 out of 5.0 by Comfortable bed and great service Air-conditioner was a bit noisy. The bottle of water at $3.00 is really not necessary. The faucet water tested to be quite good, compared to the bottle water. Daily parking rate was a surprise. Would have to consider that for a longer stay. No break for Priority Club members? October 24, 2012
Rated 4.0 out of 5.0 by Crib Requested We requested a crib two months in advance but it was not available when we checked in. Desk clerk said that they ran out of cribs so baby had to sleep in our bed. Disappointing and not acceptable level of service. October 23, 2012
Rated 3.0 out of 5.0 by san francisco trip too expensive! Had to pay to park our vehicle? Whats up with that? Will stay somewhere else next time! October 20, 2012
Rated 5.0 out of 5.0 by Great value Facility was very nice rooms were large and comfortable. Pros and cons about this particular location was the proximity to the airport. It was convenient to be so near the airport, but because of the location dining options were limited. Overall it was a very nice stay. Very friendly and helpful staff. October 20, 2012
Rated 5.0 out of 5.0 by Excellent Customer Service Always enjoy staying at Holiday Inn Express. This hotel has excellent customer service. Fran ( I hope this is her name) checked us in and was very customer service oriented. She even got me real cream for my coffee. Normally we are recognized, sometimes with snacks and water, for being a Priority Club Member. The snacks and water are an added touch but this time there was not even a verbal recognition, which would have been nice. We will still continue to stay at HI Express as we always get a good value for our money. October 18, 2012
Rated 2.0 out of 5.0 by NO HOT WATER bed was comfy, room was comfortable but there was no hot water, ever. October 13, 2012
Rated 5.0 out of 5.0 by Great Service and Great price My husband and I were in San Francisco during fleet week and had a difficult time finding a "reasonably priced" hotel near the wharf. Called your hotel, and you offered us a great price with recommendations on travel to the wharf area from your hotel and airport. Your shuttle service was great. Your staff was wonderful and very helpful. We appreciate you! October 11, 2012
Rated 4.0 out of 5.0 by Nice hotel. The service at this hotel was great. The breakfast in the morning was excellent and fresh and clean. A little pricey for one night but can't complain about anything else. October 10, 2012
Rated 4.0 out of 5.0 by Hier kann man nichts verkehrt machen Ideales Hotel für den Kurzurlaub oder die Geschäftsreise. Flughafenhotel. Mit den Shuttle Bus sind sie schnell am Flughafen und in weiteren 25 Minuten mit dem BART Zug in der Innenstadt. Sie wohnen nah am Flughafen. Shuttle Bus Abfahrtszeiten stehen fest. Ideal wenn ihr Abflug früh morgens ist. So müssen sie keine langen Anfahrtswege mehr in Kauf nehmen und reduzieren so die Gefahr von verpassten Flügen. October 5, 2012
Rated 5.0 out of 5.0 by Comfortable bed and very efficient staff The room was very cozy and the bed very comfortable. The staff was pleasant and willing to assist in any way. Overall, good value and experience for convenience of proximity to the airport. September 27, 2012
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