Rated 3.5 out of 5 by 274
Rated 1.0 out of 5.0 by British business platinum Some great service - some really bad
I stayed here 2 weeks ago and the stay was brilliant with such friendly and reliable staff. Unfortunately it was not the same on this stay. I waited for over an hour at the terminal for the shuttle. The SFO attendant confirmed that the bus had not arrived during that time.
When I got to the hotel, the receptionist was friendly and very efficient but he told me that the bar and restaurant was open for another 20 mins, I popped upstairs and arrived down within 15 minutes. The bar had restaurant had both closed as had room service.
The receptionist was very apologetic but could do nothing.
So looking forward to a nice stay but spoilt by people not doing their jobs and knocking off early. Long wait and no meal.
I would recommend you eat at the airport and get a taxi or stay somewhere else.
I have been promised that the manager would contact me but to be honest I don't have much confidence.
January 28, 2014
Rated 5.0 out of 5.0 by Kabuki4 Friendly and open
Had a great time at the hotel where I was part of a convention group. I didn't notice all the little things that were done for a great price because it was all done with no fanfare. Loved the bar as well.
January 23, 2014
Rated 5.0 out of 5.0 by MyMelody Great Service!!
Had a great experience during my stay. Regular shuttle service to and from SFO, comfortable bed, friendly & helpful staff.
January 21, 2014
Rated 5.0 out of 5.0 by renon well run, convenient hotel
It was clean and pleasant. We found it to be very convenient, particularity if you are flying and not renting a car.
January 19, 2014
Rated 4.0 out of 5.0 by ThePirate Convenient airport hotel
You get what you expect from this brand. Good location just a short ride from SFO with excellent and complementary shuttle service that runs every 30 minutes. Ideal if you stay for a night or two on a layover or a short visit to SF. Take BART to downtown and you spare $$$!
January 17, 2014
Rated 1.0 out of 5.0 by Discerning traveller Don't go there
This hotel is dirty and badly in need of refurbishment.
January 13, 2014
Rated 4.0 out of 5.0 by K-Zar Just an overnight to catch an early flight
I have a special needs son, so, I look for hotels with good customer service. This one had many nice features. Clean rooms. Personable staff. Very friendly people in the hotel store. (Warning items will, of course, cost you the earth and the moon.) Good food available in the restaurant...but they might get your order confused (ordered sweet potato fries, got regular) but still, good food. There wasn't much of a menu choice for children. It is more of a hotel for business travelers, I think. The hotel pool is small, but clean and with very nice towels. Hot tub is VERY small. Be prepared to play footsy with strangers. No more than 3 people to tub. Overall, I'd say the service was very good. The only caveat I'd mention is that I dropped our luggage off early in the day so we could run to the city for a last tourist adventure. I was assured the luggage would be moved to our room when one became available. Instead, it was put somewhere in storage. It was also left at the front desk for quite some time with just the clerk 'keeping an eye on it.' My son walked up, picked up his backpack and walked away with it. So, while the desk clerk might have known that was my son...she might not have as well.
The shuttle to the airport was pretty accurate to the schedule. If you aren't waiting at the front of the desk though, it will take off pretty quickly if it doesn't see anyone to pick up!
Oh, a last, odd note. We got upgraded to a room above the 8th floor. #Probably because we needed a refrigerator.# This required the use of special key access in the elevator. If you didn't have the right card, you couldn't get to your floor. This was a slight annoyance for us, but, most travelers probably wouldn't be bothered. Also, it meant we had a nice bathrobe in the closet of the room.
January 12, 2014
Rated 3.0 out of 5.0 by Arganon has seen better times
not really worth the Money ....
if you want to stay with the chain i recommend the Holliday Inn Express down the road ... cheaper, less noise from the Highway and the breakfast is as "good" .... so why pay the extra?
January 5, 2014
Rated 5.0 out of 5.0 by Claell Good sleep
Comfortable bed, quiet room, good breakfast, courteous staff, what else could you want?
January 4, 2014
Rated 4.0 out of 5.0 by J.Huang Handy for the airport and not as noisy as I thought it would've been
Stayed for one night at the Christmas eve. Easy to find the free hotel shuttle bus just few minutes travel from the airport to hotel as there was not much traffic during Christmas eve.
Hotel staff were friendly and efficient. Room was okay. In fact it was quieter than thought as many review did mention the noisy from the airport- However, it might just be the room that I stayed was not facing directly to the runway.
Still, one drawback is that the ventilator didn't seem to work in the bathroom. It became a little bit damp during the night -though bearable.
Added a breakfast buffet in the morning, food was reasonable but not much choices to have with the price provided.
Overall, not a bad choice with the location and price. Will still consider staying again if needed.
January 3, 2014
Rated 4.0 out of 5.0 by Tommy999 Two nights two weeks apart
Nicest and friendliest staff I've met anywhere in a long time. Food is top notch delicious. Noisy neighbors was a bummer but not the hotels fault. Rooms are smaller but clean and comfortable. Only complaint was the windows looking out from room were very very dirty - on the inside. Told front desk who said he'd tell manager. A nice place to stay before and after a flight.
January 2, 2014
Rated 4.0 out of 5.0 by Sally jo Great staff, comfortable beds
We visit SF quite often to visit our kids/grandkids and recently found this hotel to be an excellent value in a safe neighborhood. The staff was super friendly and accomodating, even providing a free upgrade on our room. The beds were just right for me, not to hard, not too soft and the bedding was super sparkling clean and white, a refreshing change from some hotels. Parking fees were within reason for the area and the price we paid for the room was an outstanding value. The room/furnishing are older and a bit outdated, the carpeting could have been cleaner in our room and someone missed cleaning the dust and debris from the window sill, other than that however the bathrooms were sparkling as were all other surfaces, hallways and common areas.
December 30, 2013
Rated 5.0 out of 5.0 by Kymberli Good Stay
I came to the hotel absolutely exhausted. This was truly a mixed experience. I had to wait while the front desk staff spoke on the walkie-talkie for a few minutes without recognizing my presence. Just for the record, "copy" means you understand, it does not intone you do not understand. Once the staff member was finished confusing the person on the other end of her radio I was greeted warmly. The room was well kept, but I found the heater quite noisy. The food at the restaurant was good, but the service was lacking and slow.
The hotel was conveniently located to my needs. Once I was checked in the staff was friendly and knowledgeable of the surrounding area.
I travel to the Bay Area quite often and so far this has been one of the better IHG hotels.
December 27, 2013
Rated 5.0 out of 5.0 by 27twinturbo Why I always stay here traveling through SFO
I travel frequently to the Bay Area on business. I've tried nearly all the major hotels available around SFO. I now exclusively stay at The Crowne Plaza while at SFO AP as they are friendly, the rooms are decent, the beds are comfy and they have the Golf Channel on the cable. In addition the bar is pretty good with a decent selection of meals. The pricing is usually attractive as well. The shuttle to and from SFO runs every half hour. All in all this hotel has become my "go to" selection.
December 27, 2013
Rated 1.0 out of 5.0 by Jeloukitti Noisy and extremely cold / Awful experience
If you are looking for a comfortable hotel while you are in San Francisco for business reasons, this is not a good election. In winter the rooms are very very cold and the heating system is very old; so inefficient and very noisy. You have to choose between the flu or do not sleep at all. Just add the noise coming from the highway and you will have an unforgettable (but awful) stay.
Good attention from his personal, very friendly.
December 26, 2013
Rated 5.0 out of 5.0 by okie64 The most helpful staff ever!
From the general manager, Norval Nelson down to the cleaning staff, Alecia, the team members at the Crowne Plaza could not have been any more helpful. The desk clerks Ms Borga and Mr Weir ensured that all of requests were promptly fulfilled. Grace of the dining room staff even helped us prepare a "to go" lunch for our flight home. Our visit to San Francisco was under very trying circumstances with our son in ICU but the hotel staff did all they could to lessen the stress. Thank you.
December 26, 2013
Rated 3.0 out of 5.0 by Waiguo88 Convenient and Cost Effective
Not the best of the Crowne Plaza chain, but a very convenient and cost effective option for a quick connecting flight stay at SFO.
December 24, 2013
Rated 4.0 out of 5.0 by antkleve Pleasant and Trouble Free
Stayed here two different times in the last week. Would come back again. Property is clean, comfortable and good value and ample in-room amenities. The only downsides are the water pressure in the shower and frequency of the airport shuttle. Otherwise all good.
December 21, 2013
Rated 3.0 out of 5.0 by Marrcig Thin Blankets
The temps were chillie last week and while the blankets on the bed look good they had no substance to them and I woke up several time to turn the heat up to compensate. Seems you should give people blakets that are worth putting on the bed and save the utility dollars your needlessly spending on Electricity.
December 16, 2013
Rated 5.0 out of 5.0 by oceana7 Crowne Plaza Hotel
It seems like I have been visiting San Francisco every two months for the past 7 months and each time I only book my room with the Crowne Plaza Hotel. This trip was a memorable moment for both my mother and I. It was the first time we traveled together since I was a young child perhaps more than 30 years ago. Emily at the front desk truly rolled out the red carpet for us both and ensured that our trip and stay at the hotel was magnificent. I will not stay at another hotel because I stand behind the Crowne Plaza staff and overall the experience they provide their guests. Thank you for making my trip in November memorable and see everyone soon.
December 12, 2013
Rated 2.0 out of 5.0 Not as good as last year
First I was given a room key which did not work and had to call the front desk to have someone bring up a key which worked.
The heating system was poor. Even at the highest temperature the fan blew a mixture of warm and cool air and the room did not warm up.
Based on this experience i will be hesitant to return.
December 7, 2013
Rated 5.0 out of 5.0 by camakarma0530 Great stay by airport!
Had a 6:30am flight the next day and needed hotel near airport. This hotel worked out perfectly. It is impeccable, and rooms are excellent. Love the Temple Spa brand products - especially the aromatherapy spray and lotions! Employees were all knowledgeable and professional. Would definitely stay again.
December 6, 2013
Rated 5.0 out of 5.0 by tfb236 A Great Location Near SFO
I stay here whenever I have to stay near SFO because of the location and the value. I have stayed here three times and I have always had a positive experience. The staff is truly professional, doing whatever they can to insure that you enjoy your stay. I like the fitness facilities at the Crowne Plaza as well as the access to the San Francisco Bay Trail. I have recommended the Crowne Plaza to friends, who shared my sentiments about the property. The next time I have to stay near SFO, I will return.
November 29, 2013
Rated 3.0 out of 5.0 by ARaigon Smelly and dirty room
When I first entered the room I could clearly smell cigarette smoke odor, which I certainly don't appreciate. Then I noticed the ceiling was dark white, which seems to be a clear sign of a room that has been used by smokers in the past and has never been painted after making the hotel non smoking only.
The air conditioning machine was noisy, specially when starting and stopping, but it was a necessary evil as the windows did not provide any air seal at all. Noise from the motorway and cold air entered through the closed windows all the time, so the a/c had to be on to compensate for the heat losses.
Carpet had very many stains and bathroom's ceiling was also dirty.
On the pro side, the food at the restaurant was second to none, and the staff was really nice. Additionally there is a shuttle service to the airport running every 30 minutes.
November 24, 2013
Rated 3.0 out of 5.0 by sandy200 great front desk staff
Front desk staff were the best part of the experience. Very friendly and helpful. Hotel has a 1970s feel. It was clean but the rooms were small. Restaurant was mediocre at best. Price was way too high for what you get.
November 24, 2013
Rated 4.0 out of 5.0 by Aalorenzo88 overall it was ok.
Room size was small, staff didn't know anything abiut how to navigate the city. However they were very friendly and very upbeat. The location is weird. Also room wasnt up to clean standards when I arrived.
November 22, 2013
Rated 5.0 out of 5.0 by Chancellor63 Comfortable and good guest relations
I decided to stay here my last night in San Francisco so that I would be close to the airport and enjoy the shuttle service. The room was very nice and the bed was so very comfortable. I would like to thank the friendly staff at the hotel it may my brief stay very enjoyable. The bartender was a little slow and not too friendly but that would be my only complaint.
November 17, 2013
Rated 2.0 out of 5.0 by GHWCAC Probably will not be back.
On check-in, we were issued with individual complimentary house drink cards. If we chose a drink not on the house list, each card would be worth $5.00 off that particular drink cost. We presented the cards to the bartender and my wife ordered a house wine. I ordered a pinot noir that was not a house drink. The cost that I expected was for the cheapest pinot of three choices, $6.00, of which $5.00 would be complimentary. When the bill came, the total was $13.08 and the bar lady informed me that since I did not specify which pinot that I desired, she poured me the most expensive; $12.00. She did not ask me which of the three pinots that I desired at the time the order was given. In addition, she did not apply the $5.00 credit to the $12.00 drink and then proceeded to question us if we had in fact presented her with the cards. In the end, she charged me $1.00, $6.00 minus $5.00, and I tipped her $1.00. In our room there were wrapped glasses, one of which was soiled with what appeared to be old tooth brush stains. As well, the TV remote was only functional within six inches of the TV unit. Overall, not a pleasant stay.
November 15, 2013
Rated 4.0 out of 5.0 by Deviledog Clean and comfortable rooms
The room and bathroom were clean and comfortable. My room didn't have a frig or microwave, which I would have preferred - but the hotel is good value. I see reviews complaining about the noise and I had no issues and my room was on the highway side and on the 5th floor.
November 12, 2013
Rated 5.0 out of 5.0 by Pete39 Etudes conference
Had a very nice experience there this week with the Etudes Summit.
Friendly and patient staff. Very helpful. Found me a room when I arrived very early that was just perfect. Nice size, well equipped and very clean.
I also found the onsite restaurant to be very nice. Great food and service.
November 11, 2013