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Rated 4.1 out of 5 by 482 reviewers.
Rated 5.0 out of 5.0 by Family Suite, family vacation in San Francisco Hotel is in a great location for tourism. It is clean and very attractive. We were a party of 5 and used the family suite-2 double beds (not queen) and a pull-out sofa. The beds were fine, but as in most hotels, the sofa bed had a bad mattress. My only complaint about the room was that there were only 4 sets of towels, but the suite can accommodate 6. I expected 6 sets of towels. Breakfast was plentiful with eggs, bacon, sausage, biscuits and gravy, toast/bagels, oatmeal and cold cereal, pastry, yogurt, coffee/tea/juice. It was kept well stocked throughout the morning. However, there was not enough seating in the dining area to accommodate all guests. We were allowed to check in early as our room was ready. We were also able to store our luggage in a locked room off the lobby after checkout as our flight home was later in the day. We tagged our luggage and felt it was secure. We will definitely use this hotel if we ever return to San Francisco! July 19, 2014
Rated 5.0 out of 5.0 by Great place to stay Wonderful place to stay. Within walking distance to the wharf and other places of interest.. I would definitely stay here again on my next trip to San Francisco. July 19, 2014
Rated 5.0 out of 5.0 by pleasant surprise We chose this chain when looking for a room on the Wharf and new that it would be above average. I was very happy to see how modern and pleasant the whole facility was. The staff was very helpful and kind and the rooms would be hard to beat. The topper for us was the valet services, even though we were checking out at noon the we were given the opportunity to leave the car with them until 6pm. As Forest Gump would say "one less thing". On our way home we decided that this is the chain we will check first , from now on , when looking for a room. July 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Execellent Jessica, the Concierge, was a volume of information. She was very helpful in giving us recommendations of things to do and places to eat. She really helped us in paying the fee for the Golden Gate Bridge and suggesting how to take the trolly and then riding the bus back - so helpful. She is a very valuable asset to the hotel! July 17, 2014
Rated 5.0 out of 5.0 by Hearty Breakfast for a Busy Day The room was impeccably clean. Left mussed up in the morning, returned to a room that appeared to have never been used every evening. Service Staff was excellent, answered my every call and was very gracious in their assistance. Eat a good hearty breakfast if you're going to be out on the town all day. A wide variety of foods from the health conscious to the casual eater. I switched it up every other day. Great value for being so close to every thing, especially the tour buses. Most launch less than one hundred feet form the front door. My place to stay if I return to San Fran. July 17, 2014
Rated 5.0 out of 5.0 by Great stay if you don't have a car with you! The parking for the week was $304!!! It cost 3x more to park the car than to rent it!! But it is conveniently located to so many great things to do in SFO - the best being the fact that 3 doors down is the most awesome breakfast and lunch spot called "The Hollywood Cafe" - put it on your "to do" list while there! Knuckles Tavern is across the street...Ghirardelli Square and Pier 39 a few blocks away. This is where I always stay when in SFO, despite the outrageous & ridiculous parking fee. Still great, though! July 12, 2014
Rated 4.0 out of 5.0 by Good location and comfortable overall A bit "pricey" for a Holiday Inn Express but good location in downtown San Fran; Parking fee was high, too-- discount should be offered if you're staying several days; Good variety of items for breakfast July 12, 2014
Rated 5.0 out of 5.0 by LOVED IT IN 2011, LOVED IT MORE IN 2014 This is my second visit to this Hotel. I am a Platinum member and l always rely on HI Express to provide me with a clean, quiet and comfortable room with an excellent breakfast. This particular hotel made some changes since the last time I visited, all for the better. The computer area is excellent, the weight room well maintained and of course the breakfasts were abundant and fresh. Free wireless remote is a plus as well. And of course, you have the courteous check in staff, and excellent maintenance and breakfast workers. I will definitely visit this hotel again. I would like to thanks two workers, Monica D. and Oliver who were very helpful to me. July 11, 2014
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