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Rated 4.1 out of 5 by 488 reviewers.
Rated 4.0 out of 5.0 by no Recognition for IHG® Rewards Club Members I didn't receive platinum member 500 welcome bonus points. July 25, 2014
Rated 5.0 out of 5.0 by Would stay again I would def. stay in this hotel the next time we visit San Francisco. The beds were comfy, the rooms were quiet, and everything was really clean. The hotel is also centrally located to all the tourist attractions, so we had to take minimal transportation. The one improvement I wish the hotel would offer is a hotel shuttle bus too/from the airport. The options were cab only(expensive) or airport shuttle(45 minute wait), which is tough if you have an early flight. July 25, 2014
Rated 4.0 out of 5.0 by Ask for a room with a view. Nice hotel in a great location. Be sure to ask for a view towards the wharf. Otherwise, not such a great view out the window. Also, expect trouble finding a table for breakfast. Otherwise, the food is very good. July 24, 2014
Rated 4.0 out of 5.0 by Good Choice Room was nicely decorated - newly remodeled - location was good - breakfast was good but the amount of people made it hard to find a place to sit, July 24, 2014
Rated 4.0 out of 5.0 by Good Location - Great Staff - Nice Lobby This Express hotel meets the needs of the tourist looking for access to the SF Wharf and Piers. Two block walk and you're in the mix of all of the attractions. Their reception staff is very professional, concierge is very knowledgeable and the breakfast, although it's the same types of items you get at every Holiday Inn Express, is actually prepared by someone who knows what they're doing, and because it's an extremely busy place, the food staff works very hard to keep all selections well stocked. Rooms are a little small, no swimming pool (like nearly every SF hotel), but fair price and nice place to stay. July 23, 2014
Rated 5.0 out of 5.0 by Exceptional service! We stay at HIE all over the country, and this was absolutely the best service we've ever had! My husband can't have hardly any sodium, so the normal hard-boiled eggs at breakfast are important to us. They ran out, so that was the only thing that wasn't exceptional. July 22, 2014
Rated 5.0 out of 5.0 by Family Suite, family vacation in San Francisco Hotel is in a great location for tourism. It is clean and very attractive. We were a party of 5 and used the family suite-2 double beds (not queen) and a pull-out sofa. The beds were fine, but as in most hotels, the sofa bed had a bad mattress. My only complaint about the room was that there were only 4 sets of towels, but the suite can accommodate 6. I expected 6 sets of towels. Breakfast was plentiful with eggs, bacon, sausage, biscuits and gravy, toast/bagels, oatmeal and cold cereal, pastry, yogurt, coffee/tea/juice. It was kept well stocked throughout the morning. However, there was not enough seating in the dining area to accommodate all guests. We were allowed to check in early as our room was ready. We were also able to store our luggage in a locked room off the lobby after checkout as our flight home was later in the day. We tagged our luggage and felt it was secure. We will definitely use this hotel if we ever return to San Francisco! July 19, 2014
Rated 5.0 out of 5.0 by Great place to stay Wonderful place to stay. Within walking distance to the wharf and other places of interest.. I would definitely stay here again on my next trip to San Francisco. July 19, 2014
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