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Rated 4.1 out of 5 by 547 reviewers.
Rated 5.0 out of 5.0 by excellent all around wonderful !!! everything was very good---room, food(breakfast), free wifi, location September 12, 2014
Rated 3.0 out of 5.0 by great location and comfortable rooms great rooms and awesome location. The breakfast was literally the same thing for all 4 mornings we stayed. I was also a little frustrated that there was no water bottles offered to platinum members - in addition, the vending machines in the building were 100% out of water and most drinks the entire stay. The location and rooms are worth the stay - but a little more attention to details with the water bottles and options inside the hotel would help. September 11, 2014
Rated 5.0 out of 5.0 by Great location, clean and comfortable hotel This hotel is located in a great location near Fisherman's Wharf. The clean and spacious room, comfortable beds were great! September 11, 2014
Rated 5.0 out of 5.0 by Convenient location Great location with easy access to public transportation. September 10, 2014
Rated 1.0 out of 5.0 by Filthy rooms There are real problems here. The initial room had hair in the bed. We were changed to another room and there was hair in both beds. We were given sheets and asked to change the bed because there are no housekeeping staff on duty after 4:30. The floor was unvacumed since we found money on the floor. The carpet was stained and filthy. The Mgr. finally came to the room to change the beds but really didn't know how to do it so my wife remade the beds. How do you run a busy tourist oriented hotel and have no one available after 4:30 to clean a room or change a bed?. How do you have house cleaning staff that leaves hair in newly mad beds? This was an awful experience. September 9, 2014
Rated 3.0 out of 5.0 by Mixed feelings While the hotel could not have been in a better location for us (2 blocks from Fisherman's Wharf) and was extremely comfortable with a wonderful breakfast buffet, the service was a huge disappointment. The only confirmation of our reservation was in the form of a PDF and that was only received after several requests from me. The only actual acknowledgement of our stay was a request for a review of their hotel. That was received by a standard email. In preparing to write this review, I was informed by the site that there was no record of our stay. My credit card would dispute that point. September 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Best Sleep I have had in a hotel bed in several years! September 8, 2014
Rated 4.0 out of 5.0 by Nice Room, Poor Elevator We had a pleasant stay at this property. Our visit would have been flawless if both elevators were working. During our 3 night stay one of the elevators were out of order and accessing our room involved an annoying wait. Elevators aside, the room was nice and breakfast was appreciated. September 6, 2014
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