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Rated 4.2 out of 5 by 606 reviewers.
Rated 3.0 out of 5.0 by Good Location Hotel has a good location but some services are limited like the breakfast service an TV channes availability January 15, 2013
Rated 2.0 out of 5.0 by Noisy bed, dirty room. Worst Holiday experience ever. Stayed to 2 nights Jan 1 and 2. Room was not clean and carpet was dirty. one of the queen beds makes squeaky noise and very uncomfortable. Very erratic climate control. No microwave or fridge. Average breakfast. Expensive valet parking. Only good thing was location. Overpriced. Will not stay here again. January 10, 2013
Rated 1.0 out of 5.0 by Nothing great with this property Only advantage with this busy hotel is its location, no benefits for priority club members. They wont even mention that and found the front desk staff bit rude. Had to wait 15 minutes to leave the luggage (no early check in) in the baggage store area. January 7, 2013
Rated 4.0 out of 5.0 by Great location We were able to stay in San Francisco for 4 days without using our car, this hotel is in a great location. Room was spacious and clean. The hotel is not new but it is in good conditions. My only reserve is for the elevator (only has 2), which on the busiest hours were very slow. Also, parking at the hotel is outrageous ($45 a night). I parked a block away from the hotel for half this price. January 6, 2013
Rated 5.0 out of 5.0 by Great customer service, location and decor!! We loved our stay at the Holiday Inn at Fisherman's Wharf! The property looked as if it had been remodeled and the colors and decor was very nicely done. We felt as if we were staying in a much more expensive place with the excellent service and nice view! The location of course is great and especially important if you are going to stay a short while. We were there New Year's Eve and although guests were asked not to party, there was some loud noise that took a while to eliminate. When we complained to the manager, he gave us EXCELLENT customer service and waived one of our charges. Because I train people in Cusomer Service, I expect a lot from a hotel and a manager and we were not disappointed! I highly recommend this hotel! Thank you for a great stay! January 6, 2013
Rated 2.0 out of 5.0 by Disappointed We have been staying at Holiday Inn Express exclusively for the past year on several trips throughout the West Coast and in England and this hotel was by far the most inferior of all our stays and the most expensive. As Priority Club members we were truly disappointed as the amenities that we have become accustomed to (Refrigerator, microwave, newer television and digital services, free wifi, etc.) were simply not available. The breakfast was warm but not hot, and the wait staff for the breakfast got in the way of the customers without apology. There was no view whatsoever in that our room looked out onto an inner courtyard that was not even landscaped and appeared more like an inner city apartment complex than an international hotel. The only bright spot was the smiling maids cleaning in the afternoons. Some of the front desk staff seemed to have no information about the Priority Club program and our first room assignment was a room that was not even made up for the day. Our next stay in San Francisco will not be at this hotel. January 5, 2013
Rated 2.0 out of 5.0 by Beds The first time I've ever stayed at a Holiday Inn and had a terrible bed it was very uncomfortable especially for the money we had to pay. It was very run down and we were very disappointed !! January 4, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable We stayed here after Christmas for a couple of days with some guests from Europe. Rooms are allright, double beds are a little small but doable. there is a microwave, a little fridge, coffe maker and a blowdryer so you have most of your needs met.sofabed is way too big in size for the room which you can not open due to fire regulations!! I wish they replaced them with either smaller sofabed or a couple of chairs instead. walking distance to pier 39, restaurants, cafes and,drugstores nearby..Service is excellent,staff are prompt and helpful..Breakfast is great with lots of choices.Due to an unusual crowd eveywhere because of the season, it really helped us a lot to take care of that without spending any time or extra money elsewhere. Couple of computers in the lobby will take care of your needs of internet for free.the only negative would be the high parking fee which is $45 a night. We shed $90 just for that :( Still our favorite place to stay.thanx Holiday Inn we had a great time in SF :0 January 4, 2013
Rated 3.0 out of 5.0 by Parking in hotel deck is ridiculous $46 per night in the hotels own garage is way too much. January 3, 2013
Rated 3.0 out of 5.0 by Great Fisherman's Wharf location Comfortable room though had to keep curtains closed because we had an inside room which just looks onto other hotel guests' rooms. Breakfast is a bit of a gong show with large line ups and insufficient seating for peak times. Staff are punctual in closing service at 9:30 which I think is at least a half hour earlier than it should be. Also feel coffee should be available , if not all day, at least on an extended basis and not just at breakfast. Staff were efficient though not especially friendly. I had a problem with a vending machine not working and staff answer was to send me off to Walgreen's! Still would recommend because it provides a consistent HI experience as far as accommodations are concerned. Incidentally, parking is expensive though valet was always efficient an friendly. January 2, 2013
Rated 5.0 out of 5.0 by Very happy with our accommodations! We had a Family Suite, which was very comfortable for our family of 5. We were lucky to have been able to have early check-in after a 6 hour red-eye. The staff was welcoming and wonderful. Highly recommend this property! January 2, 2013
Rated 4.0 out of 5.0 by Great Stay Hotel well located close to cable car, trams, fishermans wharf, rental depot, bike hire etc etc. Could not be better. Rooms adiquate, had room facing internal courtyard but we were using points so can not complain and we were not there much. Great staff very friendly and helpful. Breakfast is the standard HI Express which is very adiquate, and breakfast time was busy food was well stocked. A great stay. December 16, 2012
Rated 3.0 out of 5.0 by Unsatisfied Excellent location but lacked the typical Holiday inn 24hours coffee / soft drinks bar. Reward members greeted with a sign on the registration desk only. Internet site show valet parking availabe but no alternate venue. Valet parking is very very expensive. December 16, 2012
Rated 3.0 out of 5.0 by 1130pm Check in w/ Andre Took the Amtrak train to SF on Sat. and arrived 1130pm with light rain and 50F. I re-verified our stay 2x (once on phone call 3 days prior, and once from co. e-mail one day prior to check in). Arrive and NO reservation can be found. Instead of looking , the front desk TOLD me to go to the computer, FIND a reservation #, and THEN return to the desk with info; IF we were in fact in the correct hotel. ( I should say we have stayed here 1x prior, so, yes, it's the right address / hotel). So tired & wet, I did this, knowing I had accomplished this task 2x prior , in less than one week. Found info, finally got check in , when the desk person / Andre informed us, that he DELETED our reservation or had checked us in earlier and THEN deleted it (?). So be this at it may, we get the room key, head to the 3rd floor, and start to enter the room assigned, only to find luggage to our right at the door way. We back out, head down stairs, AGAIN at now 12 Midnight, and get a room on the 2nd floor. But , not before Andre asked if we had ENTERED the room ? (No we did not, as I just explained. We would expect that out of anyone else, but Thanks for the vote of confidence in our honesty!) Once in the hotel - it went fairly smoothly - breakfast could use a few more choices and the room service may want to check and see if we actually have coffee cups for use the next AM. Over all - it was OK, though most likely will not return to this location, even if good for transportation options / area restaurants. December 12, 2012
Rated 5.0 out of 5.0 by Ecxellent Choice near Cruise Port Perfect location allowed us easy walks to see the sites and to find dinner nearby. The cruise port was just 5 blocks with curb cuts, so it was easy rolling luggage. Safeway, Walgreens and Trader Joes' were all about a block away. Check-in/out all easy, fast and friendly. Decor was attractive, clean and well maintained. The room was large with a comfy bed, quiet but no view at all, just the interior courtyard; this made it very quiet and also a very good value. Bathroom had enough space and nice toilettries; nice to have a tub instead of just a shower. Extra pillows were already on the bed. The desk lacked an outlet except for crawling underneath but there was an ethernet cable ready for use; no WiFi in the room, but free WiFi in the lobby. Breakfast included hot choices of eggs and all the cereals, fruits, juices, pastries, toast, yogurt etc as expected, plus pancakes! Overall this was an excellent choice for us for the night before our cruise. We flew into SFO and took a taxi, very expensive, $68 plus tip, oh well. December 6, 2012
Rated 5.0 out of 5.0 by Good Stay Very comfortable place to stay with a very friendly staff. The food was good every day. Staff was very helpful in helping us find our way around the city. December 5, 2012
Rated 5.0 out of 5.0 by Excellent staff and location Great location, close to wharf. Staff and service was outstanding. I would stay here again. December 2, 2012
Rated 4.0 out of 5.0 by Recommendations Enjoyed our stay, need to have coffee available especially in the evenings. Need hot oatmeal in the morning. November 28, 2012
Rated 3.0 out of 5.0 by Convenient location, but a few issues. Bed was very comfortable. Fan ran all night and I couldn't shut it off. Kept me awake. Finding the entry was very confusing as there are three Holiday Inn lobbies within 2 blocks. Took us a while to find it. Breakfast was fine. Appreciated the range of choices and adequate table space. Location is convenient for activities in the City. Many attractions are within walking distance. November 24, 2012
Rated 3.0 out of 5.0 by No wireless capability in the room !! My ipad tablet was useless to use As a business traveler Was extremely disappointed that no wireless in the room . This will not work for me on my next business trip to san fran . Otherwise everything was very positive . November 24, 2012
Rated 4.0 out of 5.0 by Good location We liked the location, the ability to have a breakfast, the internet access, and the parking. The suite was comfortable, though we would have liked a bit more privacy between the two sleeping areas (the large television was the "wall"). November 24, 2012
Rated 5.0 out of 5.0 by Excellent Staff Member: Front Desk - Brandy The manner in which you are welcomed to a hotel is paramount for the rest of your stay. And they have a gem at the front desk: Brandy. She is cheerful, attentive, professional and so welcoming. And she loves to deal with people, because it shows. The hotel is strategically situated in the touristy Wharf area, and is well connected with the rest of San Francisco. Sadly they only offered free wifi in the lobby for mobile/cellular acces, not the rooms. They could improve the breakfast offering. It's awful. I would gladly recommend this hotel. November 21, 2012
Rated 4.0 out of 5.0 by Great visit! Clean and comfortable, great location near Fisherman's Wharf. Front desk staff was exemplary! November 18, 2012
Rated 4.0 out of 5.0 by Great location good bed Very comfy king size bed. Great location easy to walk to tourist spots. Only downfall is the shower is terrible, not enough water coming out. Staff is helpful. November 17, 2012
Rated 5.0 out of 5.0 by Great location and friendly staff Thoroughly enjoyed the short stay at this hotel. Fantastic location with easy access to various transport options and restaurants! Staff were friendly and accommodating, meeting all requests efficiently. Very clean and tidy! Would recommend this hotel to other travelers. November 17, 2012
Rated 4.0 out of 5.0 by President Great location..... San Francisco Water Front is most desirable destination. November 15, 2012
Rated 5.0 out of 5.0 by family of 4 from manchester UK This hotel is in a prime location just 5 minute walk to Fishermans wharf and 10 mins to pier 39.Lombard street is only a 10 mins walk (mostly up hill !!).The tour buses and tram/trolleys are within easy walking too. very comfortable rooms,nice loby with good wi-fi connection.We used the pool at the neighbouring holiday inn. Breakfast is simple but there is something for everyone,though its best to be early because it gets very busy. i would highly recommend this hotel to anyone. November 13, 2012
Rated 3.0 out of 5.0 by Great location Very clean, comfortable room. Close to the Pier. Not a great breakfast and the weekend had a lot of tour buses so breakfast was a gong show. November 11, 2012
Rated 4.0 out of 5.0 by Reasonable and convenient We were quite satisfied with the hotel. We booked and paid in advance for a lower price which was reasonable considering the location and amenities. We had a mini-suite with mini fridge and microwave that we used for snacks. The complimentary breakfast was surprisingly varied and good. The hotel was quiet and convenient to cable cars and Fisherman's Wharf. We would definitely recommend it and would stay there again if we came back and wanted to be near the wharf. November 8, 2012
Rated 5.0 out of 5.0 by GREAT LOCATION Great Location ....good prices ...clean & comfortable. Would recommend & will stay again. November 4, 2012
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