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Rated 4.1 out of 5 by 556 reviewers.
Rated 5.0 out of 5.0 by Good Stay As IHG member, I have stay in many Holiday Inn Express in different city. This location is near Fisherman Wharf, San Francisco within walking distance, great location. Room is comfortable. Breakfast is typical Holiday Inn standard, same as all other Holiday Inn. However, I do like their recyclable tray and environmental friendly serveware. WiFi is fast and many free TV channel such as HBO. A lots information are available on the display for tourist. However, elevator is a bit confusing with two opening buttons. I have observed many people holding the wrong button trying to hold the door open but fail. That makes interaction between tenants very awkward. It was great stay for overall experiences. August 20, 2014
Rated 5.0 out of 5.0 by Wonderful location, excellent service, very comfortable The location could not have been more convenient for our visit. Having an excellent breakfast provided by the hotel was a super bonus. The room was a bit smaller than other locations, however, we were out and about so much, we didn't really notice. Loved this stay! August 20, 2014
Rated 3.0 out of 5.0 by Gets the job done It's a Holiday Inn Express. Nothing special about it, however I did enjoy the in room televisions and channel options. The breakfast was great too, but the crowd at breakfast gets large. August 20, 2014
Rated 2.0 out of 5.0 by Disappointed I have mixed feelings about this visit. The hotel is extremely expensive and I used all of my points plus cash to stay… so my expectations were high. The room was great and very clean. My disappointments were (1) the entrance- we arrived and dropped the car off at the valet… There were at least four employees standing outside (I believe valet workers that were currently free) all were smoking cigarettes right outside the entrance. We could not avoid the cloud of smoke and had to stand in it while we removed our belongings from the vehicle. It also entered the car and caused the rental company to question if we had smoked in there. I am extremely adverse to smoke and we were forced to immediately shower and change to get the smell off. (2) The website states this is a non-pet hotel… one morning at breakfast two individuals were standing in the food area with a large pit-bull who was not overly friendly…. And obviously not a service dog. At this point we decided not even to enter the food area. The two individuals packed up bags of food in their book bags and left leading us to believe they were not even staying in the hotel. It is astonishing to me that not one employee of the hotel is designated to watch over the breakfast area and prevent these occurrences. There were several children and this could have been a dangerous situation. August 19, 2014
Rated 4.0 out of 5.0 by very convenient in the downtown SF area easy in and out, no hassles overall. good location for our purposes of relaxing and walking the streets to great restaurants. clean and safe feeling. we will use this again as we did last year at Christmas time for a play in downtown SF. August 18, 2014
Rated 5.0 out of 5.0 by August 14, 2014 Stay for Seminar very nice comfortable, clean, nice breakfast, loved it! August 18, 2014
Rated 5.0 out of 5.0 by San Fransisco Excellent location and staff. Hotel was quiet in the evening. Staff was very attentive and informative. Monica was exceptionally helpful in making reservations and making suggestions on local events / tours. Could not have asked for a better stay than what the Holiday Inn Express team provided for this trip. August 16, 2014
Rated 5.0 out of 5.0 by Girls trip to San Francisco Clean, friendly, safe, excellent location, wonderful breakfast selections. Immediate access to cable cars, trolleys, wharf. Easy walk to North Beach....SUPER LOCATION! August 16, 2014
Rated 4.0 out of 5.0 by Awesome location- walking distance to attractions HIE have become my choice of hotels. The rooms are clean, beds are comfortable and the staff are great. You are within walking distance of Fisherman's Wharf which houses the Aquarium by the Bay, Pier 39 and there is my favorite Ghiardelli Square. You can easily walk to the trolley turn around. My only 2 "negatives" would be there is no frig & microwave as in other HIE's and the parking is $45/night. With that said, ALL parking is expensive in San Fran so we just bit the bullet and dealt with it. I am a member so I received an early check in and a late check out which was really handy. If you are not a member, they will "hold your luggage" if you want to start your vacation. The breakfast area is a great size and lots of choices. My son LOVED the pancake machine :) A fresh fruit salad would be a great item, but we had apples and bananas. We printed our boarding passes at the provided computers, free of charge. The in room free wi-fi seemed fast (not here on business so we did not upload/download any files). Completely recommend this hotel. August 15, 2014
Rated 5.0 out of 5.0 by Great location On our way to college visits, Berkley and Stanford. With 2 August 14, 2014
Rated 5.0 out of 5.0 by Clean comfortable rooms well insulated The room was clean, especially the bathroom, the furniture was appropriate and comfortable. Insulation was good as it kept the noise in the hall down very low August 10, 2014
Rated 3.0 out of 5.0 by Holiday Inn has the hardest mattresses ever This was a nice hotel and the room was incredible (they gave us an upgrade due to being a points member). The location was just blocks away from the wharf and public transportation. (Note that you have to pay a premium price for the trolley, the public buses have awful schedules, but the F-line might be ok.) HOWEVER, we have discovered, during a 4 week "tour" of the western US that the Holiday Inn chain has the WORST BEDS OF ANY BRAND NAME HOTEL. Every Holiday Inn we stayed at, I had to get extra blankets or pillows to put underneath the mattress pad to make sleeping bearable. Also, the hotel is WAY overpriced as is and parking is $45 per day. August 9, 2014
Rated 4.0 out of 5.0 by San Fran Great location and staff. Hotel very clean and well maintained/serviced. Rooms of good size (worth being a IHG member to get WiFi and better room) Only downside no hotel bar or restaurant - would be welcome if only to get an afternoon snack or light meal. Breakfast very good in terms of availability but very few healthy options and can get busy. That said, staff kept everything well stocked and it is more a reflection on the guests that just left everything on the tables / made inordinate amount of mess that they didn't attempt to tidy up rather than the hotel Overall a great experience - for a city hotel it was fabulous and the staff really do help make a great holiday. Would definitely recommend August 9, 2014
Rated 5.0 out of 5.0 by Wonderful Very accommodating! They were able to get us into our room early and allowed us to check out late (due to club membership). Monica at the front desk was especially helpful as well as Jessica at the tour desk, both ladies went above and beyond to help us enjoy our time in San Francisco. August 8, 2014
Rated 4.0 out of 5.0 mr air conditioning to close to the bed. carpet a bit dirty August 8, 2014
Rated 4.0 out of 5.0 Nice and comfortable, but pricey and noisy I guess you have to expect it in "the city", but it was a little too hustle-and-bustle noisy often times for my taste. I guess that's why this is the "Express" version of the hotel. (The regular Holiday Inn is right down the street) August 8, 2014
Rated 5.0 out of 5.0 by Excellent service We really enjoy the cleanses and excellent courtesy of all staff. They are very friendly. Your service was excellent!! Keep up all your good work!! August 6, 2014
Rated 4.0 out of 5.0 by Great Location Close to wharf, cable trolley, Alcatraz and Chinatown. Enjoyed each and did allot of walking. Watch out for the panhandlers but give to worthy causes. August 6, 2014
Rated 3.0 out of 5.0 by Poor Customer Service - Staff is too busy to pay attention I am a platinum Holiday Inn member. So, I obviously like their value that they provide to me on a weekly basis however, San Francisco was an exception. The staff never acknowledged our presence and they were in a rush to give us a room key. No August 6, 2014
Rated 5.0 out of 5.0 by The staff makes this place great All staff are friendly, attentive and accommodating we enjoyed our stay very much and the location is excellent for all fishermans wharf activities August 6, 2014
Rated 4.0 out of 5.0 by Great property in great SF location! This is an exceptional Holiday Inn Express--nicest one I have ever been too: most upscale room decor, slightly better breakfast options in some cases (turkey bacon/sausage, soy milk). The rooms are very nice and comfortable. They mainly face courtyards: PRO: very quiet, no city street noise. CON: You are in Fisherman's Wharf neighborhood, within site of Bay Bridge, and all you see are other room windows. That is a small negative, and it is the only one we encountered--wonderful facility, great location, great staff. Brandy at front desk was the best ambassador going for IHG Hotels! We will stay there again on our next trip to that "City by the Bay". August 5, 2014
Rated 5.0 out of 5.0 by Great hotel Nice and clean and close to pier and shops. Loved the hotel with the only exception was that we didn't have a fridge in the room which is handy for drinks etc. Every other holiday inn that we've stayed in had a fridge except this one. August 2, 2014
Rated 4.0 out of 5.0 by Lovely hotel Lovely hotel. Nice modern rooms and bathrooms. Lovely beds. Very friendly staff. Quick and easy valet parking. Breakfast was a little chaotic. July 31, 2014
Rated 4.0 out of 5.0 by 位置极佳 位置方便,价格当然也一流啦。 不过考虑到时间,还是物有所值。 早餐人数有点多,混乱。 网速偏慢。 客房倒是一如既往的舒适。 July 31, 2014
Rated 4.0 out of 5.0 by Comfortable but has room for improvement Comfortable hotel, great location. issues with the A/C were not corrected during the 2 nights stay breakfast service very chaotic July 30, 2014
Rated 4.0 out of 5.0 by Great Breakfast Choice Staff excellent,Breakfast very good,however did not like the paper plates,cutlery etc. Checkin,checkout prompt ans all staff very polite. July 29, 2014
Rated 5.0 out of 5.0 by Extremely convenient and nice Our family of 5 from Baltimore was visiting San Fran for one night (sadly). This was a great hotel!! July 27, 2014
Rated 4.0 out of 5.0 by Great location but comes at a price We booked two standard rooms and enjoyed our 3 night stay. Elevators were always crowded in the mornings and stairways difficult to find/use. The breakfast offerings were the same each day, but very popular, especially the pancake machine which always required waiting in line, sometimes 4-6 people deep. Perhaps extending the buffet time now from 6:30 - 9:30 another 1/2 hour or hour might help ease the congestion. Another pancake machine is also suggested. The rooms are nice, comfortable, and well serviced. The staff is friendly and helpful. The hotel's location apparently drives the cost to stay here comparable to 4 July 27, 2014
Rated 4.0 out of 5.0 by Nice Hotel We had a nice stay but unfortunately we were on the first floor so we could hear a lot of street noise - cable cars. The hotel was clean. Breakfast was good. Definitely worth the money. Unfortunately the pool was up the street at the sister hotel and there was no hot tub. Overall a very nice hotel. July 27, 2014
Rated 4.0 out of 5.0 by San Fran vacation Great location and good rates. Room was small, basically had to sit on the bed. Breakfast was crowded but a good selection. July 27, 2014
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