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Rated 4.2 out of 5 by 604 reviewers.
Rated 5.0 out of 5.0 by Great stay at a great location Located a few blocks from Fishermans Wharf and other attractions worked great for a family stay in the city. The Lobby was open and inviting, the rooms were spacious, clean and quiet. The breakfast room had quite a variety from the grab and go or sit and eat options. We did have the chance to use the fitness center which had a few of the usual apparatus. An overall great location and pleasant stay. June 15, 2014
Rated 2.0 out of 5.0 by Lots of money for little return Yes, this is in walking distance to Fisherman's Wharf. That is this hotel's only redeeming quality. The staff do not seem to care whether you are greeted or attended to, or even if you are there or not. Only valet parking is available. It is outrageously expensive and makes it difficult to access your car if you want to get anything out of it plus the tips every time in and out cost you as well. My room view was of four walls. I was on the fourth floor and could see nothing but sky and walls. The room was small. Internet was unreliable. It was way to expensive for how you were treated and what you got out of it. June 15, 2014
Rated 5.0 out of 5.0 by Ideal location The staff was very accommodating. Joseph, the first person I met at check in was very efficient and best of all, he was accommodating and pleasant. Pier 39 attractions were within walking distance and included the famed SF cable car. Bottom lines-- Be happy to be a return guest on my next visit to San Francisco. June 14, 2014
Rated 5.0 out of 5.0 by Spacious comfortable room I highly recommend the family suite which was spacious and comfortable for our family of 4, including a comfortable sofa bed, refrigerator and microwave. We've stayed in many other hotels in San Francisco and this is definitely our favorite! Great complimentary breakfast! The value of the room with the breakfast is definitely excellent, especially compared to other SF hotels. Parking is a little expensive, but that's usual for San Francisco. All in all a great experience! June 10, 2014
Rated 5.0 out of 5.0 by Servicio excelente Excelente servicio del personal, Gente cálida, amable, las habitaciones impecables June 9, 2014
Rated 5.0 out of 5.0 by Excellent hotel, fantastic location Excellent hotel with fantastic staff. There was a Muni Bus strike while I was visiting and the conceriege made it easy for me and supplied me several taxi cab phone numbers to use. Front desk was very helpful too, from providing me directions to storing luggage on my last day. Breakfast was great with many items to select from and staff kept the area clean and well stocked. This property is located 2 blocks from Fisherman's Wharf and a wonderful "base location" to conduct both business and enjoy everything that San Francisco has to offer! June 9, 2014
Rated 3.0 out of 5.0 by good service had a good room and service. was able to plan events at the hotel for the visit. easy walking distance to the wharf and other attractions. had traveled with another couple who had issues with their room and they where resolved . June 3, 2014
Rated 4.0 out of 5.0 by Lage gut / Garagengebühr unverhältnismässig Aufgrund der Lage direkt am Fishermans Wharf wählten wir das Holiday Inn und waren mit der Qualität der Zimmer, Frühstück und dem Service gewohnt Holiday Inn Express erwartungsgemäss zufrieden. Unbefriedigend und überrissen fanden wir die Parkinggebühr von USD 45 plus Taxen. June 2, 2014
Rated 5.0 out of 5.0 Great Hotel, good rate best location Great place to stay for roaming the SFO . I had a nice stay very friendly staff June 2, 2014
Rated 5.0 out of 5.0 by Great Stay in San Francisco The staff are very friendly and very helpful. From check-in through to check out everyone was very helpful. Valet staff were excellent and courteous. Room and hotel were very clean and modern. As a frequent business traveller to San Francisco I have stayed in many of the brand name hotels and by far this is the best experience to date. May 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Excellent location within walking distance to Fishermans warf and Pier 39. Comfortable and very clean. Would definetly stay there again May 26, 2014
Rated 5.0 out of 5.0 by great service great location and helpful staff would stay here again. May 26, 2014
Rated 3.0 out of 5.0 by Great location I woke up every day with a backache. There was no fridge or microwave in our room. The view was of an empty courtyard. The best part about our stay at Holiday Inn Express was the location. We walked everywhere we wanted to be. It was close to everything we wanted to see. The breakfast eggs and the gravy were not hot, but there was no microwave to use. The coffee was really hot. I considered how to use it to warm up my breakfast, at least once or twice. We loved the Holiday Inn Express in Nashville Tennessee. This one, not so much. May 25, 2014
Rated 5.0 out of 5.0 Early May in San Francisco I'd visited this hotel several times on business travels, and so chose it for a short vacation with my wife. We both think this property's hard to beat . . . We like to walk, and it's simply a fact that San Francisco's hills make the choice of hotels a big factor: Nob Hill or Union Square hotels can be almost like "islands", cut off from other neighborhoods by steep grades. This location, at the foot of Columbus Avenue, allows an almost-hills-free path thru many interesting and colorful neighborhoods . . . And it wouldn't be accurate or fair NOT to mention this hotel's splendid staff. All departments from front desk to housekeeping to breakfast staff are charming, friendly, well-trained and highly competent. May 24, 2014
Rated 5.0 out of 5.0 by Loved it Again, loved it. Why we chose to return again. Couldn't find anything about it which was a negative. May 21, 2014
Rated 5.0 out of 5.0 by Wonderful Everything! Can't say enough about this excellent hotel. Location is perfect to Fisherman's Wharf and other fun places in SF. Staff was helpful. Really recommend this hotel for San Francisco visits. May 18, 2014
Rated 5.0 out of 5.0 by Very nice experience I thoroughly enjoyed my experience at the HIE in San Francisco Fisherman's Wharf. The facility was clean and modern. My room was quiet, even with a busload of young people staying nearby. Brandy at the front desk was excellent and very friendly and helpful. Everyone was kind, helpful and friendly. May 13, 2014
Rated 4.0 out of 5.0 by awesome stay We had a great experience due to your front desk employee Brandy. She was just awesome. She mapped out where we should go, what busses to take and where really good restaurants were! Holiday inn has an outstanding employee with Brandy. We would stay here again .. Only issue was the breakfast the eggs were terrible! scrambled and I believe it was to be a small egg only omelet they were cold and hard. May 12, 2014
Rated 5.0 out of 5.0 by Great Location Enjoyed being within walking distance to Fishermans Warf area. May 11, 2014
Rated 4.0 out of 5.0 by Good hotel but outrageous parking fee Good hotel but beware parking is 45 a day. You can easily find street parking nearby (though you may have to move car at some point or pay a meter for part of the time). Staff will look at you like you are cheapskate if you inquire about parking options, and only tell you about the 35 dollar option down the street, weirdly they don't think to suggest street parking. May 10, 2014
Rated 5.0 out of 5.0 by Great stay at Wharf! From the upgrade to Junior Suite thru the friendly staff and all the staff who were friendly wherever we were in the hotel. We were on the street side (Beach?) so it was a little noisy as traffic started in the morning, but otherwise nice. Breakfast was usual but the same hot every day: sausage, biscuits and gravy. Would have liked to see some bacon on one of our 4 days there. Would recommend this hotel as easy access to transportation to elsewhere in SFO and Wharf. May 9, 2014
Rated 4.0 out of 5.0 by Perfect location This hotel is in perfect location to the touristic hotspots (Fisherman' Wharf, cable car...). Friendly and helpful staff (my special thank to Mrs. Ady). Clean rooms. Breakfast seems to be limited, so be there before the big travel groups come. May 7, 2014
Rated 5.0 out of 5.0 by Great Hotel for a Family Stay Great hotel for our family to stay in for 2 nights in San Francisco - fantastic location close to Fisherman's Wharf and bus routes, very handy breakfast included, and very friendly and helpful staff. The free wifi was great quality (IHG member). Only other thing we would have liked is to have a fridge in the room. May 6, 2014
Rated 1.0 out of 5.0 by Horribly managed - worst experience as IHG member. BEWARE folks I am a IHG member and probably stayed at IHG for over 100 nights. Never had to go through so much challenges I do a reward stay and I was asked if I need some snacks or 500 reward points, which I request for the later. More than a month, bunch of emails and online missing miles check .....I still don't get it Now the biggest blow, there was 60 used charged to my card account, again 7 emails to IHG, a lot of phone calls to my card company and weeks of painful struggle I get promise to get the money back Not even a polite apology and if an IHG member goes through this, all the best to all others. I do nth think the management there really cares!!!!! May 2, 2014
Rated 5.0 out of 5.0 by GREAT STAY Excellent hotel close to Fishermans Wharf and many other amenities. April 30, 2014
Rated 5.0 out of 5.0 by Perfect Place to Stay on Fisherman's Wharf Wonderful place to stay. Very easy walking to Fisherman's Wharf. Beautiful, clean, comfortable rooms. Friendly staff. Fantastic breakfast. Will definitely recommend to friends and will stay here anytime we are in San Francisco!! April 30, 2014
Rated 5.0 out of 5.0 by Fabulous Hotel Very comfortable beds. Fantastic location - short stroll to all Piers and sights. Highly recommend April 30, 2014
Rated 5.0 out of 5.0 by excelente ubicacion Nos hospedamos en este hotel y fue una excelente experiencia, viajamos en familia con niños pequeños, el hotel está muy bien ubicado muy cerca del Pier 39, a solo unas cuadras de Girardelli , a dos cuadras de la estación del cable car, cerca del acuario, etc.,a todos estos lugares te podías ir caminando, excelente relación calidad-precio. April 29, 2014
Rated 5.0 out of 5.0 by Relaxing vacation Great central hub to many activities in the Wharf and getting to transportation to see other sites of San Francisco. The entire staff was helpful and polite. Rooms were cleaned and nice and dark for sleeping. April 29, 2014
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