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Rated 4.1 out of 5 by 538 reviewers.
Rated 3.0 out of 5.0 by A rare dissapontment Being a Gold Elite member, I have given priority to IHS properties every time I travel and have in all but a few times have been very pleased with my stay, some times the rate is a little more that I wanted to pay but at least always new what I was getting into. This time is an exception, the rate that was quoted in the web site was more that I usually pay but stayed anyway because it was close to my job site, but when I check in and to my surprise I was hit with a mandatory $45,00 valet charge. This charge came completely out of the blue and was not mentioned when I made the reservation. An other announce was the TV, not only was there limited (and I mean sparse) channels to chose from but non were in HD. The analog signal on 42" HD TV was so blurry that I just shut it off. I will never stay at this property again. TIM January 26, 2014
Rated 5.0 out of 5.0 by Family gathering The hotel staff was friendly and accommodating. The breakfasts offered a great way to start our mornings of sightseeing and catching up with family. I would definitely recommend this hotel to any one visiting the San Francisco area. January 23, 2014
Rated 5.0 out of 5.0 by front desk very knowledgeable of the area on where to eat and go. January 23, 2014
Rated 5.0 out of 5.0 by Clean and convenient The Holiday Inn Express Fisherman's Wharf was clean and convenient for our stay. The room was nice and the staff was friendly. The location was convenient for a walk down to Fisherman's Wharf and for getting to the Cruise Pier 35. We didn't realize that there was a shuttle from the airport, but we enjoyed our overnight stay before leaving on a cruise. January 21, 2014
Rated 5.0 out of 5.0 by Holiday in San Francisco Great location, friendly staff, nice clean room and the current renovation work did not disturb our stay at all. January 19, 2014
Rated 5.0 out of 5.0 by location Location is excellent. Near to everything. Transportation was never an issue. January 17, 2014
Rated 4.0 out of 5.0 by good experience Good value, great location. Nice rooms, updated. Great comp breakfast. Will stay here again. January 15, 2014
Rated 5.0 out of 5.0 by Great Location The staff was very helpful with bus schedules and allowing a late checkout too. We were also able to store our luggage after checkout before our departure. Great location - close to everything: Pier 39, Ghirardelli Square and Chinatown were all within walking distance for us. January 14, 2014
Rated 4.0 out of 5.0 by Location, location The hotel is at a very good location, close to the wharf and the cable car ride. Variety of the complimentary continental breakfast is very good. January 13, 2014
Rated 3.0 out of 5.0 by Clean and tidy, but small beds We stayed in the 2 Bed Family Suite, as we were 2 adults and 3 teenagers. The room was a generous size, clean and tidy, however it was sadly let down by having 2 small double beds rather than 2 large king sized beds (which would have easily fitted into the room). Even though we are not big people by any means, the beds were too small to comfortably share if you are not on your honeymoon :-) There was a sofa bed (again for just 1 person to sleep in comfort). We called reception and told them our complaint and they supplied a rollaway bed free of charge, which helped, but ideally we needed another rollaway so we could have had a bed each, as the beds were really too small to share. Apart from the small beds, the room was a generous size, clean and comfortable, the hotel in a very convenient location, and the breakfast buffet (continental with 2 hot options) a bonus. If the beds were upgraded to a decent size, I would stay here again and recommend it to others. January 13, 2014
Rated 4.0 out of 5.0 by Location, location, location! While Holiday Inn Express facilities are somewhat generic, they are dependable and comfortable. The location of the HIE in Fisherman's Wharf is great, just two blocks from the Wharf restaurants and near the terminus of the SF Trolly Car line. January 10, 2014
Rated 1.0 out of 5.0 by Don't stay here anytime soon Under construction and if you ask to be moved away from it they will put you right next to it and you can plan to be woken up at the crack of dawn each day. January 9, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service We are very happy that we chose the Holiday Inn Express/ Fishermans Wharf location in San Francisco. We really enjoyed ourselves alot! January 8, 2014
Rated 4.0 out of 5.0 by family suite 1st floor family suite was big .a little more lived in then expected but still ok. Room was located right by staff room so was awoken every d at a little after5am. I think they were getting ready for continental breakfast. Other than that everything was fine. January 8, 2014
Rated 1.0 out of 5.0 by under renovations Hammering, drilling and rotary hammer noise woke us up on the New Years Eve morning. Staff said we should have known from reservations. Nothing on my confirmation page warning that the construction would prevent sleep and cause discomfort. Moved to another lesser room. No more. January 6, 2014
Rated 3.0 out of 5.0 by an average experience Parking was $45/night plus tax which I was not aware of. There was a lot of noise outside our window which didn't make for a very peaceful experience. Breakfast was incredibly crowded with not enough tables and chairs for everyone. Guests were stalking and rushing to grab tables. There was another dining room available that should have been open. This was on New Year's Eve so they should have planned for better staffing. The room was clean and the location was very close to everything. The location is what made our experience enjoyable. January 3, 2014
Rated 5.0 out of 5.0 by Great location and staff that tries! The Holiday Inn Express Fisherman's Wharf has an amazing location. The staff tries really hard to meet your needs. The hotel offers an adequate breakfast (free) and the rooms are fine. The hotel is not cheap but all hotels in this area are somewhat expensive. Try to avoid having a car as the parking fee per night is $45 (ouch). There is a great grocery store-Trader Joe's-around the corner. Stock up on snacks and water at little cost and keep in your refrigerator in your room. In all, we had a good stay and would come again You should consider it too! January 1, 2014
Rated 5.0 out of 5.0 by great service Great breakfast, helpful staff. close to wharf and shopping even in construction they did their best January 1, 2014
Rated 1.0 out of 5.0 by Good location bad hotel Small rooms, rude staff, way over priced but good location. December 31, 2013
Rated 5.0 out of 5.0 by Awesome hotel Excellent sevice from check-in to check out! Love the room and the amenities. I was impressed at the quietness of the hotel in general considering the location of the hotel near fishermans wharf; which made our stay even better. December 31, 2013
Rated 1.0 out of 5.0 by Worst Hotel Stay In My Life This had to be the worst hotel stay by far in my life. The room had bits of food on the ground that could have been cleaned befroe my arrival. THe toilet had brown stain on the lid that could ghave been cleaned before my arrival. My room Key wasn't made before my arrival (as a benifit of being a platinum elite member). I was given the worst room in the hotel on the second floor facing the street where the construction was occuring and buses were driving by all night, keeping me awake. December 25, 2013
Rated 5.0 out of 5.0 by Close to action Great property for vacation. Walking distance to waterfront, tours, shopping & great restaurants. Free breakfast a great bonus. December 23, 2013
Rated 3.0 out of 5.0 by Not worth the Stay Hotel location is good other than that nothing else is worth mentioning. I am a loyal ICH guests but when i check in front desk did not even notice i am an Platinum member. Hotel also did not credit in my stay for points,(please remember to checkI know this is an "express" hotel but a simple welcome will make anyone day. Worst is the lady who check us is trying to get us an connecting room, guess she is new, another front desk standing beside her give us the disgusted look as in why i am taking so long. All the value of free upgrade/welcome fruits and drinks is not in my stay. My room was face other room windows,everyone can see everyone. When i ask for direction from the front desk, i believe suppose is the conceige, (bald head Asian guy) so unwilling to give me the direction. And i happen to be in the opposite hotel for breakfast, the server ask me to check out their conceige for direction, what a big difference. Also i found that opposite hotel always have a person in the front desk to welcome guest. The only person i always see In Holiday Inn welcoming guest is a black lady with Curly hair say hello and welcoming guest back. This is one of the worst Holiday Inn i ever stay and i have to stay for 10 nights here. I was not treated like an loyal guest of the hotel.My Next stay i will pay a little more to stay in another ICH chain. December 19, 2013
Rated 4.0 out of 5.0 Value for money Pleasant stay. Modern carpet, cleanness of room. They offer complimentary breakfast which is bonus (but very very basic, still free). Only the surprise was "boxed television" in the room. We made query about it. A lady from front desk said that it's in the process of changing as they've just started renovation. Oh ... other thing - $45.00 per day parking fee was a bit steep for us. We parked secured parking - 2 min walk from the hotel with $30.00 per day. We wouldn't mind coming back. December 17, 2013
Rated 2.0 out of 5.0 by Not worth the Rewards Points I do realize that the hotel is in San Francisco near Fisherman’s Wharf, but the value just isn't there. The room was very outdated with an old fuzzy tube TV. When I mentioned this to the staff I was first offered a free breakfast coupon for a nearby restaurant - odd since the hotel offers a free breakfast. I was then offered a free in-room movie - again odd since I had made the point that the TV was one of the issues. I was told the hotel is currently doing remodeling to update the rooms. The view from the room was a small inaccessible roof court - knowing that all rooms can't have a view of the city/bay is fine but at least the area could be cleaned off so you do not need to look at discarded items. In the evening on our way out to a holiday party I asked the person at the valet stand if we could get a cab and was told to go stand by the street because they come by "pretty often"... We stood and watched the hotel across the street whistle up several cabs for its guests. Again - I know this is a popular location but could have used the points for a better destination. December 17, 2013
Rated 4.0 out of 5.0 by Fitness room Fitness room is dated and smelled. One overhead tv. No USA today only local paper. Breakfast area under construction but still very well managed and stocked with items. Asked for a taxi, took 35 minutes to obtain one- I went out and flagged one. December 16, 2013
Rated 5.0 out of 5.0 by wonderful vacation-perfect location On an anniversary trip and the hotel was fantastic! You can't beat the location, walking distance to Wharf, cable cars, trolley,shopping etc. The staff answered many of our questions and very knowledgeable! Breakfast area was tidy with room to sit. Thanks for the memories! December 11, 2013
Rated 4.0 out of 5.0 by plenty of room, but not a frill anywhere. Our two-bed room was big enough, though the beds were hard and not terribly comfortable. On the first morning, upon leaving my room, I happened upon the houseman and asked him for a DND sign, since ours was missing and the rest of the room was fast asleep. He responded to this by turning and screaming down the hall to the houskeeper that she shouldn't make up the room. While standing right in front of the door. Uh, thanks? The front desk staff was also clearly overworked, and had very little time to spare for anything but a brisk welcome. Breakfast was all right, and the location is good for touristing. And it was inexpensive, so that was nice. December 10, 2013
Rated 4.0 out of 5.0 by what more could you want? The staff were pleasant and helpful. The room, though small, was clean and comfortable. The location was convenient, within easy walking distance to the pier, fort Mason and Ghirardelli Square. The free breakfast, was, well, free. the parking was expensive, but it is everywhere in San Francisco. Overall, the room perfectly fit my needs and budget. December 9, 2013
Rated 5.0 out of 5.0 by Great room, great service, great staff The staff at this location was so helpful and pointed us in all the right directions. Wonderful experience from the start. Would stay there again next time I stay in the city! December 5, 2013
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