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Rated 4.1 out of 5 by 480 reviewers.
Rated 5.0 out of 5.0 by Perfect Location We could not have asked for a better location. We were right in the middle of a ton of things to see and do, and we could walk or catch the trolly to see and do everything we wanted. Had a great time. Thanks HI August 27, 2013
Rated 2.0 out of 5.0 by Rock hard Bed As a Gold Elite member I stay at Holiday Inns regularly. I can say unequivably that this was the worst bed I have slept on in years. VERY HARD, I ended up sleeping on the chair in the room. Good service, good location. August 27, 2013
Rated 3.0 out of 5.0 by Wi-fi Not having wifi in the room is a huge inconvenience August 26, 2013
Rated 3.0 out of 5.0 by great for families The TV and toilet both didn't work but we called for service and they fixed them both. August 25, 2013
Rated 5.0 out of 5.0 by Good area nice rooms The room was good and the location right where you want to be. The staff was all really friendly and helpful. The breakfast is a good spread and there's something for everyone. This was the only time though the breakfast wasn't hot and it was really busy with not enough seating. Air condition in room was excessively loud as well. August 25, 2013
Rated 5.0 out of 5.0 by Great Stay --- Highly Recommend for Everyone! I stayed at the Holiday Inn Express Fisherman's Wharf for my 3-day stay in San Francisco through a recommendation from a friend, and I must it did not disappoint. The cleanliness of the hotel was the first to be checked off on my list, as well as the friendliness of the staff. We were very pleased with our entire stay, in terms of the location of the hotel, accessibility, and amenities. I highly recommend this hotel to everyone looking to stay near Fisherman's Wharf and to be in walking distance to Pier 39, Ghirardelli Square and lots of little shops. I had a wonderful stay! August 25, 2013
Rated 4.0 out of 5.0 by Great location, great staff with an outstanding breakfast Other than a limited number of tv choices and no wireless in the rooms this is just a terrific place to visit Fisherman's Warf. Breakfast is outstanding and the staff to a person cares about you and your stay! August 25, 2013
Rated 5.0 out of 5.0 by Great Location Our family stayed at the hotel for three nights. Great location to Fisherman's Wharf and city transportation. Rooms were clean and comfortable. We would stay at this property again. August 24, 2013
Rated 1.0 out of 5.0 by This never happened to me before! This never happened to me before! I left a brand new shirt inthe room when I checked out. I called the next day and housekeeping said nothing was left behind. I called again.The few times I left some thing in a hotel after I checked out, I or the hotel called and they said they had the item and they returned it to me via mail. I am very disappointed that it appears that someone did not place the shirt in lost and found. This incident leaves me very troubled about this hotel and the people who work in housekeeping especially after Ieft a good tip. Dennis100 August 24, 2013
Rated 3.0 out of 5.0 by Great Location - Average Property Overall the stay was fine. The location was excellent - walking distance to Fisherman's Wharf and Ghiradelli Square. Easy access to public transportation - bus train, trolly and cable cars were all within a block or so of the hotel. There were four of us travelling - myself, my wife and my two sons, so we booked a mini suite to afford us a little more room. This mini suite emphasized MINI and not suite. The room was much smaller than we expected. The only thing that actually made it a suite as it had a microwave and a small refrigerator in one corner and a pull-out sleeper sofa against the window, which we had to rotate and wiggle to get it to fit between the bed and the wall. The beds were double instead of queen (I don't think queens could fit in the room anyway#. The room was clean, but really crowded. I think it would have been comfortable for just my wife and I, but with four of us, it was too small. The website advertised free wifi. I missed the fine print where the wireless wifi was only in the lobby. The rooms had wired wifi, but only wired for PC. Our Ipad couldn't connect. The television workd fine, but there were only about 10 channels available and no channels for kids. #Nickelodean, Disney Channel, Cartoon Network or something along those lines would have been appreciated# We asked for a wharf view and were pleased with a beautiful view of the marina and Alcatraz Island. Front desk staff were very friendly and helpful with directions and suggestions. Housekeeping was prompt but not pushy and very friendly and helpful. Facilities/maintenance was great. We couldn't figure out how to turn on the AC. They sent someone right up who was very helpful and courteous. They had a small fitness room with about six machines. We were the only ones in there each time we used it, so it was OK. I think it would have been crowded if we shared the space. No Pool. We had to go across the street to the "regular" Holiday Inn #not express# if we wanted to swim. Complementary breakfast every morning was a definite plus. There was a good variety of items to choose from and the quality was good. Parking was very expensive #$45.00 per day). There was only one entrance to the hotel, that faced away from the water, so every time we wanted to explore Fisherman's Wharf, we had to walk completely around to the other side of the hotel and when we returned, we had to walk all the way around the hotel to get back inside. An entrance on the wharf-side of the building would have be much more convenient. All-in-all, our stay was pleasant. The staff and the location made up for some of the disappointments. However, I think we would try a different property next time, or at least do a better job of researching before we selected a hotel. August 23, 2013
Rated 3.0 out of 5.0 by Not the best I've been in. Very small room, air conditioning wasn't working well, room wasn't cleaned properly each day. Parking attendants were great but otherwise ill look elsewhere next time I'm in San Fransisco. August 22, 2013
Rated 4.0 out of 5.0 by tv channel selection was disappointed at the low number of tv channels. i travel extensively and its the lowest number (and some obvious ones were missing such as Fox News, History Channel and MSNBC.......... August 22, 2013
Rated 3.0 out of 5.0 by Overnight stay I had booked a bedroom with 2 queen beds for my daughter and myself. We arrived quite late at night to find out that the room only had one queen bed. We were offered a roller bed, which arrived shortly after, but that we had to put up and ourselves. That left no space in the room to move. To go to the bathroom, one had to climb over the main bed. I did raise the issue with the manager in the morning and she was very understanding and immediately offered to refund half of the initial cost, which I accepted. August 21, 2013
Rated 5.0 out of 5.0 by Excellent location This hotel was perfect for our week long vacation to the San Francisco area. We were able to walk to the wharf area and were able to take public transit everywhere else. The 7 day Muni pass is so worth the $28 that it costs. No need for a car when staying here. Breakfast options were plentiful, there was something for everyone. The breakfast area was crowded at times, but that did not bother us since we were on vacation and not in a hurry. Everyone likes free breakfast! We brought a laptop so we had wired internet in the room so the "free WiFi only in the lobby" did not bother us at all. We would definitely stay here again! August 19, 2013
Rated 1.0 out of 5.0 by Terrible experience We had a horrible fright, when we discovered our safe had been emptied of all our valuables, including our passports, my jewelry, our boarding passes for the cruise we were taking the next day, etc. Our items had been removed due to a mix-up among the staff (Front Desk and Engineering, I believe), who thought the items belonged to the previous guest. The Night Manager found our items and handled the situation professionally, but he wasn't aware of the items being removed, nor did he know immediately where they where, once he discovered that the items had been logged in. They had been locked in the GM's office and he didn't have a key. We were greatly relieved that our items were not stolen, which is what we believed at first, but we still talk about what a shock it was to find the safe empty. While I appreciated the Night Manager's handling of the problem, I think there should have been an apology the following day from the Day Manager or the GM. The experience didn't ruin our cruise, but it sure got us off to a rocky start. We hope you have looked into the handling of the situation and have come up with a solution to the communication problem. We hope no other guests have the experience we had. August 19, 2013
Rated 5.0 out of 5.0 by Comfort, Relaxation, Responsive Staff This hotel was comfortable, centrally located, clean and relaxing. The staff was always responsive, accommodating, friendly and pleasant; every one of them. I was very impressed and happy. I most definitely will stay there again and will recommend this property to my friends and relatives. August 19, 2013
Rated 5.0 out of 5.0 by Great location and great breakfast. I choose this place because it was the cheapest place to stay with in a short walking distance to the Wharf. The hotel and room were clean and quiet. We felt safe here. Besides the great location, the best part was the free continental breakfast. Many hot choices, and plenty of it. This is definitely a family friendly place. August 18, 2013
Rated 5.0 out of 5.0 by great place to stay this was wonderful place to stay and i would stay there again and have already recommended it to co workers and friends, It was very clean, staff was very friendley and helped with all of our needs. Breakfast was great to have a the hotel. August 18, 2013
Rated 4.0 out of 5.0 by Hit and miss Good location and friendly, helpful staff. Fitness center consisted of a treadmill and exercise bike which was disappointing. Pool was two blocks away at the Holiday Inn. August 18, 2013
Rated 4.0 out of 5.0 by great location the locations is fantastic and the breakfast and beds were great too. August 18, 2013
Rated 5.0 out of 5.0 Great Location Nice clean room. The staff was great. We forgot something in the room safe and housekeeping FedEx it right away. The only glitch was their was no Wi-Fi in the rooms. However it was nice to have my three kids and I sitting at a table in the large lobby all working on our mobile devices at the same time. We browsed, chatted and planned our trip. This might not have happened if there was wi-fi in the rooms. August 18, 2013
Rated 3.0 out of 5.0 by Convenient for Fisherman's Wharf and Cable Cars First impression was not good as there was no dedicated Rewards check in desk but in any event there seemed only one person on reception duty. Waited quite a long time after an 11 hour flight and additional delay to the aircraft leaving so tired. The long delay at check-in was testing my patience and I cannot understand why only one person was seemingly on duty at this busy hotel. this needs remedying. Once served however we were recognised as gold members and given our complimentary bottles of water. There is no wifi access in the rooms even on the members floor. Since I did not have my laptop neither my iPhone nor iPad could receive a wifi signal unless you went down to the reception and lounge area. This is a major drawback and I would consider not returning unless it is remedied. The room itself was comfortable and relatively quiet and the air con was easy to control. Breakfast was a hectic and always frantic experience firstly finding a table and secondly at the queues at each food station. Not conducive to a relaxing breakfast. Lack of bacon on any of the days we stayed was disappointing and the plastic tasting omelette not to be repeated. Hotel is convenient to Fisherman's Wharf and cable Cars and the F Line trolley cars. August 17, 2013
Rated 4.0 out of 5.0 by AwesomeLocation Awesome location at Fisherman's Wharf, just park your car and walk to most major attractions. Breakfast at this hotel is quite a challenge. Due to the volume of people the breakfast always had a line up and was hard to find a place to sit. Food was cold. There is an awesome small breakfast restaurant just down the street, skip the hotel breakfast and go there instead. August 17, 2013
Rated 4.0 out of 5.0 by Rooms with no view Photos of the Holiday Inn Express Looks Great....but Most of the Rooms are on the inside of the Building with a small Window And Looks To other room. few other rooms to the Street have Big Windows And are much brighter And Feel comfortable. We Booked a two Double bed room so early in advance for our famely of four At a high Price informed them to Wish a room in an Upper Floor for three Nights. We have Received an dark indoor room. We Discuss this with the Lobby Officer And they give us only for the Last Day a better room to the Street. We had a Little view to the warf . In the Description of the Hotel the room, this Situation is Not mentioned, also you can Not Choose between a much brighter room with a view or a smaller room inside oa the Building. All prices are the Same. An other Thing is no WLAN in the rooms. For this Price should be inclusive. in the Morning there was no room for breakfast because Guests blocked the chairs for Reading Mails only WLAN in the Lobby. The breakfast was Good and enough. I can recommend this property only the room to Street side. The other inside rooms are much Overpriced. August 17, 2013
Rated 1.0 out of 5.0 by Worse case scenario This was my first and my last time in the HI Fisherman's Wharf. Reason was a defect in the air condition. It doesn't effect the room temparature - this was ok. But the air condition creates such a noise that there was no way to sleep at night. Even the engineer was not able to help so that the last option was to check out three days earlier than planned. The staff's only "excuse" was that they are sorry that they were not able to manage my expectations. I am sorry - but I will never ever come back to this Location. August 17, 2013
Rated 5.0 out of 5.0 by Loved this place Spent four nights here in August 2013. Great experience; would definitely choose this place again. August 16, 2013
Rated 4.0 out of 5.0 by Great location and family friendly The location is very close to the F1 light rail that runs from Fisherman's Wharf to the financial district, which is a really nice way to get around town without walking. We were a party of five and most small cabs would only take four passengers. Being close to the ligth rail made a difference. The room was clean and the maid service professional. The complimentary breakfast was great, especially for the kids, although seating at most times was limited. The hotel is walking distance to the most popular spots at Fisherman's Wharf, so a rent car for our family was not needed. August 16, 2013
Rated 2.0 out of 5.0 by Expected More Unfortunately considering the amount of money we spent on our room, our expectations were not met. Requests made very early in the reservation process were not met. Which created massive discomfort in our stay. When we went into our first room given to us, there were people still in it when we opened the door. Breakfast was a poorly executed event every day with no organisation from the property. We were lucky to get a table. The food was below average, and powdered eggs don't count. The wastage happening by the property in regards to the paper plates, cups and plastic knives and forks was appalling. August 16, 2013
Rated 5.0 out of 5.0 by Wonderful location for all activities in SF Our family stayed at the Holiday Inn Express at Fisherman's Wharf in San Francisco for five nights in August 2013. The hotel was very clean, staff very friendly, and the location could not have been better. Our room was very quiet and very clean. Beds were comfortable and we were able to get a good night's sleep. The area was close to public transportation, restaurants and all the activities at fisherman's wharf, pier 39 and Alcatraz cruises. All in all, we had a very comfortable and memorable stay. August 16, 2013
Rated 4.0 out of 5.0 by Satisfied but room for improvement Overall, I was very happy with my stay. The areas for improvement are around the Wi-Fi service. I think for the nightly rate I'm paying, Wi-Fi should be available in each room, not just in the lobby. Also, in order to get a refrigerator in the room it would cost an addl $20.00 a day. What hotel makes you pay for a refrigerator? The bed was comfortable, housekeeping was prompt, the hotel area was quiet and close to Fisherman's Wharf and the F Line streetcar. So, getting around town was fantastic. No need to rent a car with all of the transportation choices. We did two day tours and the pick up location was just down the block and around the corner from the hotel....took us maybe 5 min to walk there. If you didn't book any tours the location is so close you could walk up to the counter and purchase something directly. I was scared from some of the reviews I read about how expensive the Fisherman's Wharf area was but I found the prices for food and souvenirs to be quite reasonable. This hotel is in a perfect location to Fisherman's Wharf. The free breakfast every morning was certainly a plus and they had plenty of variety for varying taste buds. I would recommend staying here. August 15, 2013
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