Rated 4.4 out of 5 by 1042
Rated 3.0 out of 5.0 by WP64 No breakfast
Breakfast area lacked seating to the extent that we could not take advantage of "free" breakfast. Eating area was standing room only for over an hour before we left and options were not replenished with repeated lineups. First property we had seen this in.
April 23, 2016
Rated 4.0 out of 5.0 by Taylorm26 Close to the Wharf
It was clean and comfortable and the breakfast was good. But The $58.00 charge for parking was high.
April 20, 2016
Rated 4.0 out of 5.0 by heatherval Great location, get a renovated room!
Last time we stayed here, the front desk help wasn't pleasant at all, I didn't get an upgrade (I'm a Platinum IHG member), and I just was generally unpleased with the noise level of the "slim pickings" room we got assigned. I didn't realize we had a renovated room, and this time, we got a room with a much BETTER location, but it was very dated. The girl who helped us check in was SO very nice. She went out of her way to make sure I was happy and I believe she did her best to do so, which was a welcomed change from my last stay. The room we got was much quieter, we even had a kinda-sorta obstructed view of the top of Alcatraz from the 3rd floor room we got. The location is excellent, less than a block from the Wharf and walking distance to Pier 39. This hotel is a good value for the money compared to others in the area, as long as you get the updated room. Breakfast selection here is a little better than the average Holiday Inn Express breakfast, but still has room for improvement in quality of core food selections (as do all Holiday Inn Express properties). I mean, come on, how much cardboard eggs & sausage patties and flat pancakes do people want to eat? Despite that, I do recommend this property for it's convenience. Park on the street and take ALL your stuff out of your car to avoid getting your window smashed (which we saw twice on our last visit), and make sure you mind the street sweeper schedule unless you want to get towed OR you can always pay the hefty hotel parking fee. I wish parking was free for Platinum IHG members, or at least discounted, because it really is excessive.
April 20, 2016