Rated 4.4 out of 5 by 159
Rated 2.0 out of 5.0 by theblackdog Prime location but underwhelming
As far as HIE goes, this one does not stand at the top of my list. The poor customer service and high price are too much to overcome, despite the phenomenal location. As a platinum elite IHG member, I have come to expect certain levels of service provided, and none of these were met, which made for an awful impression. "V" at the front desk (to not name specific names...) was not welcoming, or accommodating of requests. Check in documents were not prepared upon arrival - even though they were for other IHG members (someone checked in at the exact same time as me, and received better service). She told us we were early for check in (by 30 minutes) and that we should come back later, while others were checked in in front of us (who were just IHG members, not platinum status). Nor did she even acknowledge me or my status (which I don't care for, but is usually a question asked on surveys). No welcome package - not sure if that varies by branch location, but almost something I've come to expect just as a nice gesture. Even when I came back to the desk later, she took no time to help me with local recommendations, instead choosing to hand me a piece of paper and refused to discuss the options when I asked her. S'mores was a special of this location, but ingredients were stale, but the ambience was nice. Overall, just put a downer on my stay that could have been really great.
July 8, 2014
Rated 1.0 out of 5.0 by RamJilo Es un Motel, no un Hotel
Fuimos hospedados en el segundo edificio se la propiedad. Habitación 225. El edificio al entrar huele muy mal, entre basura , humedad y polvo. Al entrar nos percatamos que no contaban con elevador! Y fue muy incomodo subir maletas pesadas por las escaleras, hubiera sido bueno que al momento del check in nos advirtieran que no contaban con elevador para mejor solicitar una habitación en la planta baja. La atmósfera de los pasillos era anticuada y húmeda. Al entrar a la habitación la puerta lucia frágil, el cerrojo de seguridad estaba roto. Las alfombras eran iguales que en los pasillos, se veían sucias. El cuarto muy pequeño, al igual que el baño. Los muebles de la habitación lucen modernos pero los de el baño se ven viejos y había moho en la bañera. La ventana que daba hacia el pequeño balcón estaba muy sucia, muy desagradable. Por las noches no salía agua caliente del lavabo. El ventilador del baño y el aire acondicionado de la habitación eran muy ruidosos . El desayuno es el mismo que el todos los Holiday Inn Express en Estados Unidos. El personal del hotel fue muy amable, desde el front desk hasta las personas que trabajan en eñ área de desayuno y en la limpieza de habitaciones. La hubicacion del hotel es buena siempre que se tenga coche.
Fue decepcionante la estancia, el estado de conservación del hotel es muy malo
July 7, 2014
Rated 5.0 out of 5.0 by goodcupofcoffee Great experience in Marin
My family and I appreciated the courteous staff and inviting room. My kids loved the s'mores and the warm pool. Very pleased with the the experience. Both my wife and I remarked that we will be back.
July 7, 2014
Rated 5.0 out of 5.0 by Bach62 Great service, great location, and nice to ride their bikes.
We had an easy time with check in and check out, and the staff was extra helpful with an emergency work project we needed to do upon arrival.
July 6, 2014
Rated 3.0 out of 5.0 by terremoto Very tiny room
Everything is fine except the room is quite small for the price!
July 1, 2014
Rated 5.0 out of 5.0 by gearge great stay
Great stay in hotel staff was attentive . breakfast could use some improving
June 25, 2014
Rated 4.0 out of 5.0 by Hans-J. Nähe des Hotel nach San Francisco
Gute Erreicbarkeit mit dem Auto oder Public Transportation System nach Down Town
June 23, 2014
Rated 5.0 out of 5.0 by Jo39 Excellent Value
We enjoyed staying at this property and were pleasantly surprised. Great walking trails and close proximity to shops and restaurants. Lovely pool and patio.
June 19, 2014
Rated 5.0 out of 5.0 by CHIP12345 MARLENE
Every time I visit Mill Valley-Holiday Inn Express I am glad I came. Located beside beautiful tidal wetlands with miles of trails I like to explore. All the staff are very helpful. My personal favorite is Marlene. She is great with people and tries her best to help guests feel at home. If you want to find a good restaurant I'd ask her first thing. She is really special!
June 16, 2014
Rated 5.0 out of 5.0 by The Wolf Best Place to Stay in Mill Valley
My stay started off with the absolutely wonderful, heart warming and cheery reception I got when I walked through the door to the Front Desk. Ms. Joanne was just the most delightful person - working through all the details of my stay and being very helpful to note local dining places and shopping outlets. The next time I am planning on being in the area I will make reservations at this hotel!
June 16, 2014
Rated 5.0 out of 5.0 by 1tool-nut Great location, very clean, excellent staff.
This hotel is in a great location for San Francisco, is very clean and the staff is wonderful. Excellent stay here, I highly recommend this hotel.
Joanne and her husband are the consummate hosts! They were very helpful in making sure our stay was the best!
June 13, 2014
Rated 3.0 out of 5.0 by Vetty14 Comfortable bed
Room and breakfast was Ok, Staff are helpful. The only down side is the hall way carpets before getting to your room really need to be replaced as had a bit of an old musty smell that was not pleasant.
June 10, 2014
Rated 4.0 out of 5.0 by bellbandmom Convenience, Clean and Accommodating Staff
Our family chose this location due to the convenience to SF and Napa Valley (we were attending a wedding in Napa). This location was a great home base to easily travel to many tourist locations within the area. The property is very dated but the staff makes up for it. The hotel is clean but the hallways did smell of urine. Our rooms were clean and comfortable. The restaurant on the property had amazing food although very limited in selection (italian only). The breakfast buffet was ample and was fabulous considering we had a 3 year old and a 1 year old to feed every morning. The biggest disappointment was that I left a necklace in the room and I called immediately upon departure and the staff did not seem to care to try to locate it. It had sentimental value only and was not an expensive necklace. That being said, the staff did go out of their way to accommodate our group during our stay. We would choose this location again.
June 9, 2014
Rated 5.0 out of 5.0 by KTM Rider comfortable bed and great service
The front desk ( customer service women )were very helpful , for a walk in, with no reservations. I would stay at any Holiday Inn in a heartbeat. The bed was so comfortable, room was so clean and the continental breakfast was excellent.
June 7, 2014
Rated 5.0 out of 5.0 by Dave44455 Great Location
We used the bikes to ride across the Golden Gate Bridge and to Sausalito. Easy access to trail system and close to Muir Woods.
June 6, 2014
Rated 5.0 out of 5.0 by bay area staycation I'll be back
Your location was the best quality. The addition of the bikes available with the trails will help me to recommend this location to friends. Your hotel grounds has been nicely landscaped and kept up for an older hotel-well done.
June 4, 2014
Rated 5.0 out of 5.0 by Mommy8 Frequent visitor
Holiday Inn Express Mill Valley was the nicest accommodations during our recent vacation. Really liked the outdoor areas, especially the smore packs!
June 2, 2014
Rated 3.0 out of 5.0 by ALLY530 My GO TO SF Hotel
I've been staying at this Hotel off and on for over 5 years. Its such an easy stay when you are traveling to SF and you avoid the high parking fees that the SF Hotels charge. Decent clean rooms, good service, easy access to the freeway. There is a fabulous restaurant right next door. Its not a high end hotel, but for a quick stay its perfect. I have had a few times where other guests have disrupted my stay, so if you do go make sure you ask for the second floor and away from the pool.
May 30, 2014
Rated 5.0 out of 5.0 by Victor80 Nice hotel great location.
The hotel was clean and the staff was friendly, it is in a great location. I will definitely return and will recommend it to others.
May 30, 2014
Rated 5.0 out of 5.0 by Susan1229 Very friendly and knowledgeable staff.
Lovely accommodations, good breakfast selections and wonderful pool.
May 29, 2014
Rated 2.0 out of 5.0 by Picky traveter Noisy Old
This place has changed ownership at least 3 times in the last 5 years. It gets worse each time. Room was OVERPRICED!! Avoid if you can. No elevator to 2nd floor.
May 29, 2014
Rated 3.0 out of 5.0 by Peggy61 Clean but dated
Very nice staff, area but rooms were very dated. Old air conditioner that blows directly at bed and vent were not adjustable. Reserved a king room but given a queen. No elevator - stairs only,
Stayed in four different Holiday Inn Express this trip and this one was definitely under par compared to other three.
May 20, 2014
Rated 5.0 out of 5.0 by RDChase Wonderful!!!
Joann always makes my stay amazing! Lydia is so helpful and responsive!
May 19, 2014
Rated 4.0 out of 5.0 by LoriBD Nice location
Bike rental, s'mores by fireplace, nice hot tub and pool area
May 8, 2014
Rated 3.0 out of 5.0 by ThirstyOne Don't drink the water!
We spent one night, comfort/cleanliness what's to be expected. Kept awake by people doing jumping jacks upstairs, but others' exercise habits aren't the fault of the business. My review is simply to alert others that the bottles of water that are left on the cabinet next to the ice bucket are actually $3 a piece. Apparently the ones I drank had had a tag at one time, but either I ignored it or my kid removed it. I have other things to do with $5.99 than pay off a credit card charge for two small bottles of water. If you do too, don't drink the water! :)
May 3, 2014
Rated 5.0 out of 5.0 by Michris When visiting San Francisco
This is a quiet convenient place to stay with ample 'free' parking and a very relaxing atmosphere after a hectic touristy day in San Francisco. Loved the s'mores around the fire at night !
April 24, 2014
Rated 5.0 out of 5.0 by Dancergirl Thank you!
Thank you to Joanne and crew who made my visit at Mill Valley, Holiday Inn an inviting and relaxing stay. I felt very welcomed as the staff was super friendly. The location was fantastic and the quick commute to San Francisco made it easy and convenient!
April 22, 2014
Rated 5.0 out of 5.0 by spacyk A winner
The room, staff and breakfast were excellent. The only small problem was that we were cold the first night. However, the housekeeping staff happily provided us additional covers.
April 15, 2014
Rated 5.0 out of 5.0 by Pleasant75 Home away from home
Very positive and relaxing environment. Complimentary amores kit was a big hit for my family.
April 14, 2014
Rated 5.0 out of 5.0 by love to vacation Nice Extras
We enjoyed the location of the hotel adjacent to the tidal marsh which provided for great bird watching and access to a nice pathway. The complementary bikes provided a nice opportunity to ride on the pathway. The fire in the courtyard with the S'mores kits was a nice touch. Would stay here again when in the area.
April 6, 2014