Rated 4.3 out of 5 by 826
Rated 4.0 out of 5.0 by Miner 49'er Great staff
Pleasant, friendly staff from check-in to check-out. Stopped by the front desk almost every day to ask them a question about local attractions, restaurants, or directions and enjoyed their friendly attitude and helpfulness.
It's a Holiday Inn, so it's basic and not upscale or boutique-ish but clean and very well maintained.
June 29, 2015
Rated 3.0 out of 5.0 by DDGGFL Great location and staff but uncomfortable beds
Fantastic staff! Great location! Varied breakfast choices. Uncomfortable beds. Not very quiet.
Our check-in was wonderful. Valet parking was full, but we were rerouted to a nearby garage that was $15 a day cheaper, so we ended up keeping the car there. The hotel front desk staff were FANTASTIC! Offered to associate our reservation with our IHG Rewards (which I'd forgotten to do), and provided many excellent suggestions for meals.
Location was fantastic - walking distance to Pier 39, Ghirardelli Square and other tourist spots.
Our room (family suite) was spacious and clean. Pocket door to the bathroom was unusual, but enough towels and toiletries for a family of four.
Our room had two double beds and a sofa bed, and we used all of those. Very uncomfortable night's sleep - just not enough bed space for four people (2 adults, 19 year old and 14 year old - all average sized to small), and a sofa bed is never comfortable. Also, our room faced North Point Street, and there was a lot of traffic noise (including garbage trucks) early in the morning. We were at the end of a hallway, which we thought would be quiet, but we could also hear a lot of door slamming in the morning.
Breakfast was average to above average. Different cereal choices (Special K with red berries!) and delicious cinnamon rolls. Lots of typical choices - biscuits, gravy, turkey sausage, muffins, toast, bagels, yogurt, apples, bananas, juices, coffee, etc. Automated pancake maker - makes pancakes as you wait - but they didn't taste very good. Scrambled eggs also tasted bad - weird texture and sometimes cold. Ran out of bacon our second day there. Breakfast only lasts until 9:30 am, which was a struggle for our teenagers.
DON'T do the open air double decker bus advertised at the concierge desk. You are better off doing public transportation - get the Hop Stop app. The bus takes a LONG route around town and gets stuck in traffic (especially at the GG Bridge). They also don't tell you that MANY buses do not have LIVE GUIDES - you are given headphones to listen to a canned speech.
We would consider staying here again because of the location, but only if we had enough "real" beds for each person. Sleeping comfortably is a big deal for our family!
June 28, 2015
Rated 4.0 out of 5.0 by calmneasy Better Than Expected
We normally consider a Holiday Inn Express as a roadside stop, for only one night, when we travel to another destination. However, this Holiday Inn made us look at this chain in a complete different light. This hotel we consider more in the upper range of quality, and would definitely consider it for a longer stay.
June 26, 2015