Rated 4.0 out of 5 by 328
Rated 3.0 out of 5.0 by SKY2013 Not worth the Stay
Hotel location is good other than that nothing else is worth mentioning. I am a loyal ICH guests but when i check in front desk did not even notice i am an Platinum member. Hotel also did not credit in my stay for points,(please remember to checkI know this is an "express" hotel but a simple welcome will make anyone day. Worst is the lady who check us is trying to get us an connecting room, guess she is new, another front desk standing beside her give us the disgusted look as in why i am taking so long. All the value of free upgrade/welcome fruits and drinks is not in my stay. My room was face other room windows,everyone can see everyone. When i ask for direction from the front desk, i believe suppose is the conceige, (bald head Asian guy) so unwilling to give me the direction. And i happen to be in the opposite hotel for breakfast, the server ask me to check out their conceige for direction, what a big difference. Also i found that opposite hotel always have a person in the front desk to welcome guest. The only person i always see In Holiday Inn welcoming guest is a black lady with Curly hair say hello and welcoming guest back. This is one of the worst Holiday Inn i ever stay and i have to stay for 10 nights here. I was not treated like an loyal guest of the hotel.My Next stay i will pay a little more to stay in another ICH chain.
December 19, 2013
Rated 4.0 out of 5.0 Value for money
Pleasant stay. Modern carpet, cleanness of room.
They offer complimentary breakfast which is bonus (but very very basic, still free).
Only the surprise was "boxed television" in the room. We made query about it. A lady from front desk said that it's in the process of changing as they've just started renovation.
Oh ... other thing - $45.00 per day parking fee was a bit steep for us. We parked secured parking - 2 min walk from the hotel with $30.00 per day.
We wouldn't mind coming back.
December 17, 2013
Rated 2.0 out of 5.0 by ExperiencedTraveler1000 Not worth the Rewards Points
I do realize that the hotel is in San Francisco near Fisherman’s Wharf, but the value just isn't there. The room was very outdated with an old fuzzy tube TV. When I mentioned this to the staff I was first offered a free breakfast coupon for a nearby restaurant - odd since the hotel offers a free breakfast. I was then offered a free in-room movie - again odd since I had made the point that the TV was one of the issues. I was told the hotel is currently doing remodeling to update the rooms.
The view from the room was a small inaccessible roof court - knowing that all rooms can't have a view of the city/bay is fine but at least the area could be cleaned off so you do not need to look at discarded items.
In the evening on our way out to a holiday party I asked the person at the valet stand if we could get a cab and was told to go stand by the street because they come by "pretty often"... We stood and watched the hotel across the street whistle up several cabs for its guests.
Again - I know this is a popular location but could have used the points for a better destination.
December 17, 2013