Rated 4.1 out of 5 by 156
Rated 1.0 out of 5.0 No Rest/Sleep or Relaxation at this Holiday Inn
Terrible nights sleep, wont stay here again, also very little in the terms of places to eat in walking distance of the hotel
January 19, 2015
Rated 1.0 out of 5.0 by cristene The front desk has no idea what service means
When you spend 50-100 nights away from home each year, you see a lot of service experiences. This one was abysmal. Most of it relates to the front desk but when you are tired and they make it hard for you to even get to the hotel, that's problematic. I had arrived, my phone was nearly dead, and I was on the escalator to baggage claim. i expressed that. To be told to call back rudely, after I had my bags - which would be 20 min later - I would need to find an outlet to plug in the phone whileI waited for bags. Let's make it harder still. After I called back, it took - you guessed it - 20 min for them to arrive. That very same 20 min.
To leave a woman alone at an airport after 11 when you had a chance not to, implies guest safety is not a priority.
You cite lost luggage - 3-4 bags out of 100,000 are lost. That can't be a reasonable excuse for a policy.
Just a shame.
January 12, 2015
Rated 3.0 out of 5.0 by Pavel_P Convenient and close to airport - with some very minor issues.
3 stars doesn't truly reflect our stay: The staff were very friendly and courteous - the lobby re splendid with a fully decorated Xmas Tree, which was a pleasant surprise for our son after a long flight on Xmas Day. Though the shuttle service was down, the hotel paid for the cab ride - all very good and extremely close to the airport (less than a mile from the car rental).
The rooms are large but the beds are only doubles not queens?
The interior is very clean but the doorways in the hallways are narrow making it inconvenient for wheeling large luggage.
The elevator was ...s...l....o....w...for just three floors.
January 3, 2015
Rated 3.0 out of 5.0 by izzy98 loud snoring noise from next door guest
we stayed here for one night due to proximity to local attractions.
Overall wasn't a bad experience but sleep quality is reduced due to loud snoring noise that can be easily heard through the paper thin walls...
Quality of the bedding is pretty good though no complains there.
Breakfast is ok with pancake maker, fruits, cereal, oatmeal, eggs, sausages, milk, bread.... juice is quite watered down but coffee is OK....
Found strands of hair in many places all over the bathroom....
Vending machines were all out of stock in all 3 floors so had to drive to a nearby 7 eleven......
may not return here due to better choices around.
January 3, 2015
Rated 5.0 out of 5.0 by Dudette69 No hotel shuttle
Hotel claims to have a reliable shuttle to and from San Jose International. This was not the case during our visit, and thus we had to rely on taxis. UNACCEPTABLE!
January 1, 2015
Rated 5.0 out of 5.0 by Adro Very close to the airport
The customer service was outstanding. Due to lack of staff they didn't have a driver for their courtesy shuttle. They had a taxi waiting for me at 6am (that was paid for). As a pilot, I need reliable transportation to get to the airport. I would definitely recommend and stay there in the future.
January 1, 2015
Rated 5.0 out of 5.0 by JohnT40 Comfortable bed and great service.
Staffs are nice and responsive. Room is beautiful, quiet and clean. Highly recommended.
December 29, 2014
Rated 1.0 out of 5.0 by SamA123 Recent Stay
Had a bad recent stay due to the following factors.
1. The elevator wasn't working most of the time. There was a constant sign that was placed that it will be fixed but never happened, so had to take 3 flights of stairs every time.
2. The days the elevator was working, it made a pretty loud annoying noise every time the door opened and happened a few times during the night, so couldn't really get a good sleep.
3. Bathroom lacked any ventilation/exhaust.
December 24, 2014