Rated 4.4 out of 5 by 194
Rated 5.0 out of 5.0 What you expect from a Holiday Inn Express!
We had a conference at the Convention Center and this was a great location, only .7 miles, so walkable if desired.
The staff is outstanding and it shows from the moment you walk in. Professional, prepared, quick to check in and the room was everything to be expected and more.
The only tiny gripe was the very firm edges on the mattress, though it did not have sag, just a noticeable edge.
I really enjoyed being able to create a dark room and not being disturbed by noise or morning light. Having been up late, it was a treat to sleep late and still be able to enjoy breakfast.
The breakfast room can be a bit crowded at times and we did have to wait a few minutes for an open table. That said, we were approached twice by staff in that short time, with them asking if we required assistance or would like to sit at the sofa to eat. No shortage of food or choices, despite being near the end of the posted breakfast time window. That was also appreciated.
This property is why I am an IHG rewards member. This level of quality of stay and staff is the norm when I choose to stay with Holiday Inn Express properties and I very much keep it on my short list when traveling.
May 20, 2015
Rated 4.0 out of 5.0 by ponsato Well maintained
The building it self was not great, but the facilities inside the room was good.
May 17, 2015
Rated 5.0 out of 5.0 by itr288 Good service
Good service with reasonable price, has everything you need for travel.
May 15, 2015
Rated 5.0 out of 5.0 by Happy Camper today Excellent service
This is a very nice hotel. Plenty of amenities and close to shopping center and freeway. The front desk personal are very efficient and friendly.
May 14, 2015
Rated 5.0 out of 5.0 by Faithey408 Very nice accomodations
Overall the property, room and staff members were all above my expectation. I will definitely be staying at this hotel again when I need accommodations, I had to book a room last minute and was able to do so easily and the overall process was very easy
May 7, 2015
Rated 2.0 out of 5.0 by Snaps34 Rooms were available for a reason
The value at this hotel was not very good. For the price that was paid you would expect better accommodations.
May 4, 2015
Rated 4.0 out of 5.0 by itravelforworkandfun Well kept place
Let's be honest. Prices in the Bay Area are ridiculously high for everything, and lodging naturally falls into that. For the price of the hotel, I was very surprised to see that it was a motel (i.e. street facing rooms). That said, as long as this does not deter you, the location was in great shape. The staff was super friendly, and they were very attentive. The breakfast was good too.
May 4, 2015
Rated 2.0 out of 5.0 by Gregfmtx Great staff but property is not up to par
Staff was attentive and excellent in their service, if not for that I would be far more critical of this property. This property, location, guest room and amenities were more along the line of an older BW, not on par with built from the ground Holiday Inn Expresses, basically a solid 2 star property.
April 30, 2015