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Rated 4.3 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Great stay but... As I noted earlier, there were many things I enjoyed about my stay including: friendly front desk staff, free breakfast that had a good variety and was tasty, complimentary snacks in the evening, and free wifi. I also thought the rooms were nice, as was the lobby and the outside grounds. BUT... I did not know the rooms were exterior facing (my fault) and I wasn't completely comfortably being on ground level but all was fine. The people who stayed in the room above me the second night made a lot of noise walking around ... so not sure how insulated the floors are between levels. I could also hear planes flying overhead constantly. I know the hotel was near the airport but the noise level was on the loud side overall. August 10, 2014
Rated 5.0 out of 5.0 by Great Business trip When business involves travel. You hope all goes well. You need the access to internet, get the sleep you need and nothing gets in the way to make your day harder then it already is. This Hotel and its staff have always made it easy for me. I enjoy my stay and look forward to the next trip. We stay at least 4 times a year and have never had one issue. From the greeting to check out. I always get a great feeling that everyone cared about my stay. Thank you everyone. See you soon. August 5, 2014
Rated 5.0 out of 5.0 by Great service Staff made sure our team had time for breakfast by getting the kitchen ready at 5:45 am. August 5, 2014
Rated 3.0 out of 5.0 by Staff tries hard but its still a remodeled motel style property This property is not your typical newly constructed holiday inn express. It is an older motel (open air hallways) that was renovated. It is located on a very busy street sandwiched between a stone dealer and the airport runways so the surrounding environment is not all that quiet. When we arrived we asked for a luggage cart and found one in the pool area with home depot plants loaded on it. Our tv had two remotes for direct tv, one for the tv but unfortunately the one for the tv did not work and the direct tv remote was not setup to control the tv so we had to manually turn the tv on and adjust the volume with the buttons on the tv. The staff tried really hard to make the best of it....they offered us popcorn, newspapers, etc. Its not their fault that this particular property is not as nice as most other Holiday Inn Express properties. August 4, 2014
Rated 5.0 out of 5.0 by Good service Kopal & Revi were very helpful and professional. They did their best to make this stay better :) August 4, 2014
Rated 5.0 out of 5.0 by Problem-free stay Clean hotel. Friendly staff. Everything as expected. Had some problem with a rattling A/C, which got fixed right away. Grocery store adjacent to the hotel with good Mexican food is very convenient. July 28, 2014
Rated 5.0 out of 5.0 great location and very clean room. I only stayed overnight but I was very satisfied with my stay. The room was spacious, nice bed and beddings and really clean. The location was great too and it had free parking. July 27, 2014
Rated 1.0 out of 5.0 by Front Desk Staff I have been staying at Holiday Inn Express for more than thirty years. I have never dealt with such a rude and uncaring front office person when I checked in on Sunday evening, July 20, 2014. This person does not deserve to be working for Holiday Inn Express. The only reason that I did not leave the property was because it was late and I had a handicapped mother-in-law traveling with me. July 26, 2014
Rated 5.0 out of 5.0 by Nice hotel This is a good, clean hotel in a excellent location. The rooms are nicely appointed and clean. The free breakfast provided was very good with lots of choices. July 24, 2014
Rated 5.0 out of 5.0 by Awesome Staff! While this Holiday Inn doesn't have the same exterior appearance as most, it was still a great place to stay. The staff and customer service at this location were better than ANY other location I have ever stayed. As a gold member, I received 2 additional bottles of water and someone retrieved a bucket of ice for me upon arrive, on top of the normal gift bag/bonus points. The staff here truly cares! July 18, 2014
Rated 5.0 out of 5.0 by Great hotel. Great Staff. Excellent location. Excellent staff. Friendly. Attentive. Very professional. Facilities were great. Very clean room. Comfortable bed. Really just great value. July 15, 2014
Rated 5.0 out of 5.0 by Great Service Had wireless network issues but the hotel manager resolved them timely. July 14, 2014
Rated 5.0 out of 5.0 by Outstanding! ! Plenty of room to work and comfortable bed. Large flat screen TV with DirecTV. July 14, 2014
Rated 4.0 out of 5.0 by Good value and comfortable sleep Stayed for a week and liked everything but the breakfast. Some of the item was over cooked or maybe stayed in the freezer for too long. The work visa we used got declined for one of the rooms we reserved for another coworker on a different day. The hotel cancelled that room without contacting my boss who is still checked in and staying at the hotel. Phone number was on the reservation too. No common sense was used in this situation...why didnt the hotel leave us a message or call us in the room to ask for another card?! July 5, 2014
Rated 4.0 out of 5.0 by Best hotel option for the area. Overall this was a very nice hotel. The staff did what they could do to make this a nice stay. Price was reasonable and if you need a nice clean room to sleep this is a good choice. The hotel is in a non tourist area but is safe. Nice shopping center about a mile away for nice dinning. Close to freeway and a short drive to down town. The hotel seems to be either new or completely remodeled. The room was in top shape. The staff was pleasant. The hotel is on a busy street and under the airports flight path but you don't hear the noise at night if the a/c is on and out side it is reasonable. It also has a small but effective fitness center. The pool area is small and I doubt many people would use it however small is good for small kids since they would enjoy it. There is a simple breakfast bar in the lobby. I didn't eat there but It will get you going. Included so chow down. July 4, 2014
Rated 5.0 out of 5.0 by Food/Service was great Great staff and location. I have and will continue to return to this location. July 1, 2014
Rated 3.0 out of 5.0 by Disappointed This property was way over priced vs age, condition and location. Probably due to being close to Silicon Valley. I will chose to stay further north in your system from now on! June 28, 2014
Rated 5.0 out of 5.0 by Very comfortable bed We have stayed here multiple times; the beds are very comfortable and the staff has always been and again was very helpful! June 26, 2014
Rated 4.0 out of 5.0 by Nice Clean an Comfortable Hotel With a renovated hotel, this certainly stands among the nice "Holiday Inn Express" I have stayed. It's clean, friendly staff, however the beds were not as comfortable as in other location. My room was on the 2nd floor #top# and aircondition unit worked well despite of the San Jose summer heat. June 24, 2014
Rated 4.0 out of 5.0 by Best you can do for the price in an expensive city The staff is outstanding - very courteous and helpful. This was a refurbished property that was upgraded very well. Great care was paid in making the upgrades. We chose it because of the price, it was one of the least expensive of the better quality hotels. The hotel is on the only flight pathway into San Jose airport so if planes flying overhead keep you from sleeping well either take earplugs. Wireless Internet dropped often but aside from that, connectivity wasn't an issue. June 23, 2014
Rated 1.0 out of 5.0 by Scary Stay in Crime ridden part of town during Youth Soccer Trip Though the Hotel and its crew provided good service; this hotel which was in the hot center of San Jose crime should not have been a choice for a youth soccer event. Our players and families witnessed arrests in the parking lot. Had to report a person lurking around the building and listen to gunshots and watch news reports of a murder nearby. Not the trip desired for the amount paid to our Travel Agent. June 18, 2014
Rated 3.0 out of 5.0 by Rooms open to parking lot, nice older motel Very clean room, but noisy refrigerator. Exterior entry to rooms. Decent location. Lots of electrical outlets. June 11, 2014
Rated 5.0 out of 5.0 by Restful time We were only there for the night and left early the next morning, but found our stay to be very restful and the breakfast choices to be awesome! June 2, 2014
Rated 5.0 out of 5.0 by Best San Jose Hotel! I absolutely love this property. Owners, staff, and management are the best in the area. The rooms are always clean and comfortable. The staff goes out of their way to ensure the guests are happy and comfortable. This is why I return as often as possible. April 28, 2014
Rated 3.0 out of 5.0 by Older, not a typical HI Express property layout This property, while maintained, was obviously a different type of hotel in the past. The doors are outdoor facing, as opposed to indoor and the building is older. All that said, the rooms were clean and quality ok. You just have the noise issues associated with older buildings where the doors face outside. April 28, 2014
Rated 5.0 out of 5.0 by A good place to stay Spacious, clean and well maintained rooms. Comfortable bed and good quality linen. All essential items like Microwave, Fridge, Iron + ironing board, Coffee maker and a Safe were in place and in working order. All staff were friendly and courteous. Check-in and check-out went smoothly. Breakfast was tasty which included hot items as well as fresh fruit. Wired internet was a bit slow but it worked. Clean, well lit and adequate parking facilities. Our family, which included two toddlers found this place both convenient and comfortable and one we would recommend. April 19, 2014
Rated 4.0 out of 5.0 by Over priced There is no justification for the cash price of this hotel in that location. No issues with the hotel just the price. March 31, 2014
Rated 5.0 out of 5.0 by Great staff I am very pleased with my stay here. The staff was wonderful. The rooms were nice and the location was good. I would, and probably will, stay here again. March 4, 2014
Rated 4.0 out of 5.0 by Easy stay The checkin was quick and simple and the stay was just great. Came into San Jose from Sacramento with my wife and 3 kids. We were tired and just wanted to freshen up before heading off to a bday. Found the room neat and tidy, good bathroom amenities, tub and shower was just right for us. Came back late that night, we slept in like babies all of us which was good, no noise. Breakfast, that isn't much variety but it does the job for a fast moving family of 5. February 26, 2014
Rated 3.0 out of 5.0 by HARD BED after check in, i tried to return to ask a question. the night attendant locked the door and went to bed. noisy. hard bed. refused to give me the at&t rate. did not address me as a platium member. i would recommend the holiday inn on 4th st or 1st. February 22, 2014
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