Rated 4.5 out of 5 by 63
Rated 1.0 out of 5.0 by AnotherDisappointedGuest Convenient location just isn't enough
The hotel is conveniently located right near the airport and with the free shuttle, free breakfast, and free local and international calls, one would think that this place would be perfect. And it was until we checked in, unpacked, and started to get ready to go to sleep. It was then when my 10 year old son looked down at the side of the bed and found something shiny. He picked it up thinking it was something he dropped and when he didn't recognize what it was, brought it to my wife. Imagine her horror when she recognized it as an empty condom wrapper that must have been left by the prior occupants. Not only do we not have a properly cleaned room, but we now have to explain what a condom is to our 10 year old and why an empty wrapper would be left next to his bed. Management's response was to offer to move us, which at nearly midnight and after we had already started to get undressed for bed, was a non-starter given we needed to be up and out by 3:00am for our 6:00am flight. After that, we waited nearly 30 minutes for a promised return call, only to get an offer of some measley Rewards Points. To be fair, I'm not sure what kind of authority the assistant night manager has or what else he could have done, but the whole situation was unfortunate and completely unnecessary if their cleaning staff had done a proper job.
October 26, 2013
Rated 5.0 out of 5.0 by 4lizz2 Return to the USA
This was an exceptionally stressful day and to top it off it was raining which makes getting around more challenging. I had several errands to run and by the time I finally was able to rest, I was thankful to be able to do so in a quiet, safe and clean environment.
The hotel staff was Exceptional and very accommodating. The location and proximity to the airport is ideal. I recommend this hotel to anyone especially if you have an early flight out. This hotel is a great value with restaurants on the premises, especially, Rosti Pollo.
October 7, 2013
Rated 5.0 out of 5.0 by Jaegermeister12345 Nice location near the airport
Very convenient for business trips to Costa Rica
Nice casino nearby and Dennys Restaurant
Fitness center can be improved
October 6, 2013
Rated 5.0 out of 5.0 by crmarta Great experience
We arrived in Costa Rica with 10 bags and boxes (we are moving here). Everyone went out of their way to help maneuver our luggage, store it for us until the next afternoon and load it into our car. Thanks for a great job done with a smile!
October 4, 2013
Rated 5.0 out of 5.0 by Nezz Relaxing
Great hotel to stay near airport. Have real nice secluded pool and well landscaped area.
Casino across the hotel and inexpensive dining available right next door.
Breakfast was your typical...
Clean and good rooms.
I will stay here again.
September 30, 2013
Rated 5.0 out of 5.0 by MT44 Would highly recommend this hotel.
Hotel close to airport. Free shuttle service. Modern and clean hotel. Great staff. Free international calling. Denny's is right next door and the food tastes just like in the good old USA. Nice pool area. Stayed the first night of vacation and last night of vacation. Very welcoming. Would not hesitate to stay there again.
September 21, 2013
Rated 5.0 out of 5.0 by Carlitos Convenient and good service
We were forced to make changes in our itinerary and found ourselves in San Jose Costa Rica for an overnight stay. At the airport we saw the Holiday Inn Express shuttle bus and asked for a ride to the hotel. Once there we told the front desk staff we did not have a reservation, however being a platinum member, they quickly acknowledged our status and immediately assigned us a room. The agent in training was most courteous and am sure he will be a great employee given an opportunity to continue his training. Once we checked in we asked about things to do since we were there for just an afternoon. The concierge called a tour bus service and within 15 minutes we were on our way to a private 3-hour tour of the city where we enjoyed a visit to the arts and crafts market, a local restaurant and a tour of some of the parks, churches and residential areas around the city.
Thanks to all who made this short stop in San Jose memorable. A to-go breakfast bag was filled with goodies when we left the hotel at 0430am the following morning.
September 2, 2013
Rated 5.0 out of 5.0 by Tomasgv Nice hotel and convenient for the distance from the airport
Excellent service and international calls free are amazing!
September 2, 2013
Rated 4.0 out of 5.0 by FDSLive Great Place! - Only 1 issue:(
This is a great place to stay, very close to the Airport and includes transportation. My only complaint is the staff that works outside the front door. When you take your luggage out of the van they just look at you with a straight face... no hello, no can I help you, are you checking in? or do you need a cart for all that luggage. The same was at check out. I'm really not sure what there role is at the front door, but if they are not there to help or assist in any information then they should change there uniform from Holiday Inn to a black security outfit. (And give them a class in how to be polite to the hotel guest)
August 28, 2013
Rated 5.0 out of 5.0 by Finessable Comfortable and very clean!
This is the best hotel for the money to stay at when traveling to and from Costa Rica! Close to the airport, with a free shuttle and a very helpful pleasant staff, you will certainly get a good night's rest here. The Grayline Travel has a desk in the lobby, that will help you with lots of recommendations and vacation options. They give great advice and certainly will make your trip more enjoyable.
In addition, the hotel is next to a few decent restaurants....be sure to walk down the block & try the Peruvian Restaurant!
August 28, 2013
Rated 4.0 out of 5.0 by fritzt Service
Your staff did a great service. Only complaint was that your own taxi service was too costly.
August 27, 2013
Rated 4.0 out of 5.0 by Jack5000 Excellent place to stay if you need to catch a plane
Excellent place to stay if you need to catch a plane from San Jose's Santamaria airport early in the morning of the next day.
Assortment in breakfast-to-go bag was a bit too much on the sweet side for our taste.
August 24, 2013
Rated 5.0 out of 5.0 by Yasbo Excellent All Around
This was a great experience. The staff was curtious and extremely helpful. The rooms were just what we needed, the coffee excellent and the pool was great--the boys had a wonderful time before our flight back to the States.
August 19, 2013
Rated 5.0 out of 5.0 by david94306 Great service
Great service and close to airport. The front desk ladies are very nice. The free international call is a plus though I didn't have time to use it.
I didn't eat breakfast so can't comment.
The only issue is the location is too close to a busy high way.
August 13, 2013
Rated 5.0 out of 5.0 great value
The price of a room is very attractive, especially when you take into account the free shuttle service to/from the airport. Rooms are comfortable and nicely furnished, with free wifi and calls to the US. Breakfast offers a wide choice of dishes, including Costa Rican dishes which change daily.
Staff will recommend good restaurants within short taxi range. I would skip the Denny's and Rosty Pollo (fast food chicken) next door.
August 8, 2013
Rated 5.0 out of 5.0 by overheadsurf SJO Airport Staff was Amazing
Ok, this is a pretty good airport hotel and the staff was good but let me tell you how good. My daughter left her iPhone in the hotel room. We checked out and went to the airport and didn't realize that the phone was left until we were at the gate. I called the hotel and not only was the phone there and NOT stolen by housekeeping, the manger Mauricio brought the phone to the airport and met me at customs to deliver it. Top notch, world class service. Would not receive this kind of service at most places in the USA. Thank You Holiday inn Express SJO!
August 5, 2013
Rated 5.0 out of 5.0 by McCloskey96 Excellent experience
What a great place to stay, warm, welcoming and inviting, just the stay needed before a long flight home! Thank you.
August 3, 2013
Rated 4.0 out of 5.0 by MariH Close to airport
Across from airport. Clean
Ride to airport. We had an early flight and were given sack breakfast, banana, juice, muffin. And granola. Very nice people at front desk.
Being so close to the airport. It was very quiet.
Casino right next door and I was able to amuse myself for a few hours.
August 2, 2013
Rated 5.0 out of 5.0 by Tigerulezzz Perfect location
I had an early morning flight out of SJO and this location is conveniently located so close to the airport. They also have shuttles that take you there 24/7. After backpacking in Manuel Antonio, it was so nice to stay to have a place to stay that had hot water, fresh towels a comfy bed and all the amenities you could ever need...especially for the price. The staff were all so courteous and helpful as well. I just wish there was more food and bar options close by.
August 2, 2013
Rated 5.0 out of 5.0 by pamcar58 Great Overall Experience
It is an excellent hotel. I originally booked because it was close to the airport (within 3 minutes) then decided to change our reservation to stay an extra day earlier. The bilingual staff was friendly and helpful. Check-in was easy. There was a concierge next to the business office ready to assist with activities and additional travel arrangements. What's unique about this hotel is free international phone calls and a good, free Wi-Fi connection.
The whole facility was extremely clean & well maintained with very good sound proofing as we very seldom heard planes from the nearby airport or noise from other guests.
There are two restaurants just across the way (via a covered walkway); Denny’s if you prefer American food or Rosti Poli for great local cuisine. Between the two is a casino as well. The hotel also offers a good breakfast.
Upon leaving we really appreciated the grab-n-go breakfast available for my early morning departure and free shuttles to the airport that ran every 5-10 minutes.
July 26, 2013
Rated 4.0 out of 5.0 by MMikeLL1 nothing around
Good overnight hotel; however, if you do not have a car there is no place to eat other than Dennys across the street.
July 26, 2013
Rated 5.0 out of 5.0 by teacher2boys Friendly Staff, Convenient Location
The bilingual staff were friendly and helpful. Their was a concierge next to the business office ready to assist with activities and additional travel arrangements. The location was convenient to the airport (of course that means you could hear planes overhead) although a little tricky to get in and out of. --Very clean and nice.
July 13, 2013
Rated 5.0 out of 5.0 by Jereen Multible Time Guest
I have stayed at this property for my last 7 times in San Jose. Excellant service always. Super clean rooms and lobby. Terrific staff that speaks the english language. I highly reccomend this property to anyone who wnats a decent price with excellant service.
July 9, 2013
Rated 3.0 out of 5.0 by ibknk breakfast
don't eat the hard boiled eggs! they are rotten! no cinnamon buns
July 8, 2013
Rated 3.0 out of 5.0 by ibknk Watch out for the breakfast and get a room away from the airport side
The hard boiled eggs were ROTTEN! Everything else was OK, but no Cinnamon rolls!
As for the rooms, I was told that only 2- bed rooms were available on the opposite side of the hotel from the airport, so I had to stay in a comfortable king bed on the LOUD side.
July 5, 2013
Rated 5.0 out of 5.0 Great place to be stuck
American Airlines cancelled the flight due to 'crew fatigue' after delaying due to 'mechanical failure'. They put me up here.
It is an excellent hotel.
Breakfast is ok (free makes it better).
Denny's across parking lot with covered walkway.
Rosti Pollo also there. This is my favorite place when in CR.
A casino next door for those that are into that.
And literally 3 minutes from airport. Free shuttle every 5 minutes.
Nice LG TVs.
Very pleasant experience.
And I will be back.
July 2, 2013
Rated 5.0 out of 5.0 by Paul98 Hotel quality service
A very nice place to stay whil in San Jose, Costa Rica
-Good Wi-Fi connection
-Excellent business center
July 1, 2013
Rated 5.0 out of 5.0 by Dasie Costa Rica - San Jose Costa Rica Airport
This is a great place to stay after 11 days in beautiful Costa Rica.
Checkin was easy, room perfect, got breakfast to go and a free shuttle to the airport every 15 minutes 24 hours a day. No delays.
and 3 restaurants within walking distance (just across the parking lot) and also near Economy Auto Rental. Everything we needed!!!
June 22, 2013
Rated 5.0 out of 5.0 by Jamie47 As good as any hiexpress.
Stayed here two nights, the first night we arrived in costa rica and the last night before our departure, this hotel is just as good as any holiday inn express in the states. Clean rooms, good breakfast, and very courteous staff. Free shuttle to/from airport.
June 10, 2013
Rated 5.0 out of 5.0 by Vacation56 All was excellent
Couldn't ask for a nicer place! Extremely clean! Nice facility! And great location close to the airport for our early morning flight.
June 7, 2013