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Rated 4.6 out of 5 by 292 reviewers.
Rated 1.0 out of 5.0 by Horrible Experience with IHG Rewards Program When my wife's flight was delayed, our reservation was cancelled despite the fact that I had called 3 times to update IHG on my wife's status. All three times I was told that there would be no problem. Upon arrival , my wife discovers that our reservation has been cancelled and would not be honored. Fortunately, she brought along the confirmation email and was able to get the hotel to honor the reservation. Unfortunately this was not until after she had been treated rudely by the front desk staff. At the same time, I called the IHG call center and was told that there was no record of my call and that there was nothing that could be done for me. If this is how IHG Platinum members get treated then I won't be staying at a Holiday Inn property in the future nor will I recommend it to anyone else. July 1, 2015
Rated 5.0 out of 5.0 by Easy Airport Access Close to airport with an easy and fast shuttle service. June 29, 2015
Rated 2.0 out of 5.0 by Holiday Inn at SJO Room was below average. VIP room was booked for 4 people yet towels etc were for 3. That's considering that there was an extra person fee taken. "Welcome chips" were awkward - there was the same type of snack in the room, but no more. Breakfast with no choices. An overall experience - cheap hotel vs what I'd have expected from Holiday Inn Express. June 23, 2015
Rated 5.0 out of 5.0 by EXCELENTE ESTADIA EXCELENTE HOTEL... EXCELENTE ATENCION!!... EXCELENTE LUGAR.. EXCELENTE PERSONAL... EXCELENTE COMIDA... EXCELENTE PAIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 June 23, 2015
Rated 5.0 out of 5.0 by Great Tico hospitality When traveling in and out of San Jose, this is the place to stay for convenience to the airport, city and volcanos. June 22, 2015
Rated 5.0 out of 5.0 by Great staff and nice property I've stayed at this property three times in the past month. Hotel located very close to San Jose airport (SJO) and next to a Denny's and Fiesta Casino. Rates fairly standard for the area. My rate included leaving my vehicle at hotel while making a short trip out of country. That's nice. What stands out the most is the staff. Very friendly and helpful personnel. Clean rooms and comfortable beds. Rooms just a bit noisy but not distracting. Breakfast choices varied between visits; food hot and tasty. Forgive me for this one complaint: The vending machines in the hotel accept only USD. I am an expatriate with many years in Costa Rica and not accostumed to carrying USD. Perhaps this is helpful to tourists, but there is just something fundamentally wrong with a vending machine on Costa Rica soil only accepting USD. Now off my bandwagon. I recommend this hotel. June 21, 2015
Rated 5.0 out of 5.0 by Hotel muy comodo y con un servicio excelente Realmente me sentí muy comodo y seguro durante mi estadia en este hotel. El servicio en general es excelente (Habitación, sala de espera, transporte, desayuno, etc). June 19, 2015
Rated 5.0 out of 5.0 by Always a Great Stay I usually visit Costa Rica once a month. I always stay at the Holiday Inn Express. It is convenient, staff is great, and facility very clean. Highly recommend staying at this Hotel! June 18, 2015
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