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Rated 4.6 out of 5 by 149 reviewers.
Rated 2.0 out of 5.0 by No hot water After spending a week in the rainforest I was looking forward to a familiar quality hotel and a hot shower. This HIE was everything you'd expect with friendly staff, clean room, comfortable bed and a safe for valuables EXCEPT the water was luke warm at best. It was a huge disappointment and arriving so late at night we didn't have the energy to complain and change rooms (assuming it was only our room with the problem). THIS PROBLEM NEEDS TO BE FIXED BEFORE I WOULD EVER CONSIDER STAYING THERE AGAIN. February 26, 2014
Rated 5.0 out of 5.0 by Good place next to the airport A good, clean hotel next to the airport with frequent shuttle service. Very good internet connection and TV channels. Only downside is lack of good restaurants in the area. There is a Denny's, a chicken fast food place and a sports bar in the casino next door. This is probably the best place to stay if you are catching an early morning flight. February 22, 2014
Rated 5.0 out of 5.0 by CR vacation A great entrance and or exit hotel for your Costa Rica visit. Wonderful service and airport location. Next time I'd use the car rental at the same location. We took a great tour door to door from here. They were very helpful. February 21, 2014
Rated 5.0 out of 5.0 by Near Airport, Very efficient Very clean and convenient to restaurants and airport. Staff very efficient and had us prepared for a quick effortless check in at airline counter. Since we had an early flight out, we were given a great little breakfast in a lunch bag. Coffee was hot and ready to go. Shuttle bus on time. Nice touch. Thank you very much Manfred and Cindy Toronto, Ontario Canada February 18, 2014
Rated 4.0 out of 5.0 by Bueno Todo estuvo bien. tal vez el desayuno debería ser más variado y el gimnasio más grande February 13, 2014
Rated 5.0 out of 5.0 by Extraordinary! The rooms are always clean and comfortable; the staff exceptional! We have enjoyed every stay and never have a doubt about how we will be treated while guests at this H.I.Express. This property is far and above any H.I.Express we have stayed at in the U.S. They could use some pointers from these folks on how to make sure the service guarantees return business. February 10, 2014
Rated 4.0 out of 5.0 by Good Hotel & Great location The shuttle bus from airport arrivals arrives every 10 minutes. The hotel staff are very friendly and helpful. Rooms / beds very comfortable (only downside is noisy aircon). Good choice for buffet breakfast. The outdoor swimming pool is bonus if you have some spare time at the hotel. February 9, 2014
Rated 4.0 out of 5.0 by Cean Room Comfortable bed great location The only reason I gave a average score on able to relax was at 1;40 AM I awoke to my room phone flashing that there was a message for me .I contacted the front desk on how to receive the message .THE message was not for me as it was about to expire.The message was a week old and for somebody else. After that I could not go back to sleep afraid I would miss my wake up call if it even worked.I did not miss my flight , slept on the plane I am still waiting for an explanation as to why this call came to my room,and at 1;40 am. The rest of the Amenities where good staff were friendly room clean great location January 25, 2014
Rated 4.0 out of 5.0 by A convient stay. With the proximity to the airport and a Wallmart down the way, the Holiday inn express has its qualities. Adjacent restaurants near and glad to hear the ability of meal to room charges are now available. January 21, 2014
Rated 5.0 out of 5.0 by Great Stay. Outstanding Service. My husband and I stayed in this hotel twice. And from the first stay the service was exceptional. The room was clean and comfortable, and quiet. All of the staff that we came into contact with was warm, friendly and accommodating beyond our expectations. The shuttle service was amazing , our flight came almost an hour late and the person from the shuttle was still there waiting for us. We have an issue with the luggage and the shuttle was available to us every time that we need it. The breakfast was delicious and varied. We had the most amazing stay!! We would not only recommend this hotel to everyone; but I would also stay here again in a heartbeat. Thank You Sandro, God Bless You! Thank You ALL January 16, 2014
Rated 5.0 out of 5.0 by Recommend this establishment! Clean, comfortable, and close to the airport. We have stayed here several times and will continue to do so. January 12, 2014
Rated 5.0 out of 5.0 by Nice place to stay Had to lay over for a night. Very convenient to the rental cars and airport. Right next to a great casino with food, gambling and entertainment. Also a Denny's! Rooms were nice, comfortable. Staff was bi-lingual and helpful. Did not realize tour desk was not open Sundays till it was too late. Breakfast was good. Would stay again if laid over in San Jose! January 9, 2014
Rated 5.0 out of 5.0 Convenient spot, fantastic staff The staff were very friendly and helpful. We had car troubles (our reservation wasn't held!), and the folks at the front desk and the concierge lady did everything they could to help us. For food, I'd high recommend walking just a block or two past the Denny's and Casino, unless that's your thing! There's a karaoke bar, a Chinese restaurant, and a seafood restaurant. The seafood place was amazing! The hotel itself is pleasant. Big rooms, decent breakfast, convenient airport shuttle. Of course, no one goes to Costa Rica to hang out near the airport! But for late or early flights, this hotel is fantastic. January 3, 2014
Rated 4.0 out of 5.0 by Just what we were looking for.... We were spending our last night in Costa Rica and wanted a hotel close to the airport that was comfortable and provided transportation. We found that with Holiday Inn Express and they provided a warm breakfast and friendly service. Also made great recommendation for dinner. January 3, 2014
Rated 5.0 out of 5.0 by Great management and staff Great stay with a super-helpful staff, they were able to lend me a knife to cut our watermelon, packing, tape, extra pillows and towels. Service was prompt and friendly. Shuttle left every 10 for airport , very convenient Room was clean and hotel nicely appointed January 3, 2014
Rated 5.0 out of 5.0 by Orchids were blooming by the pool Holiday Inn Express offers free shuttles every 15 minutes. You are literally 10 minutes from the airport. There are two restaurants within walking distance of the hotel, a casino and several rental car companies are close by too. There is a concierge where you can pay your exit tax or book transportation. They offer a free breakfast that is above average. The rooms are modern, very clean and quiet. The staff at the front desk is very professional. The pool area is very nice and we were lucky enough to visit when several orchids were in bloom. This hotel would be a great choice for anyone looking to stay the night of arrival or departure. This is one of our favorite hotels in Costa Rica. January 2, 2014
Rated 5.0 out of 5.0 by clean and as expected for Holiday Inn stayed here to catch an early morning flight as most people do. Location is great and pick up breakfast provided after 3am - nice touch! airport shuttle is frequent and pleasant. Hotel is very clean --good place for airport access January 1, 2014
Rated 5.0 out of 5.0 by Great location This was our stop over and last night in Costa Rica after spending a week in Manuel Antonio. It was very relaxing before heading back to the cold of Michigan! December 30, 2013
Rated 3.0 out of 5.0 by Ok but not great We spent two nights at this hotel when we arrived in Costa Rica before we finalized our plans for the rest of it trip. I'd say it was an OK experience but not great. The concierge was extremely helpful and knowledgable. Breakfast bar was awesome and the hotel staff were very friendly. We didn't like the location because there is nothing to do in the area. Wireless Internet also didn't work. I wouldn't recommend this hotel unless it is extremely critical to stay close to the airport. December 13, 2013
Rated 4.0 out of 5.0 by Good spot for getting in/out of CR Staff was excellent, room was clean, other guests were extremely loud at 1 am, pool was cold, Denny's room service was convenient but it was typical Denny's at room service $. Overall it was a good stay, very convenient to the airport. December 11, 2013
Rated 4.0 out of 5.0 by nice close to airport and pickups for excursions and visits December 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great service and a great staff. clean and comfortable, staff was great. everybody was so helpful. great location. December 1, 2013
Rated 4.0 out of 5.0 by Staff on arrival very helpful as well as the concierge gal helping us with maps ECt... Do your homework before deciding to drive in Costa Rica A 10 % tipping is added to all your dining bills . It is mandatory in the country If wanting to buy souvenirs , wait till you get to the airport when leaving , much cheaper for most things like coffee and keys chains or fridge magnets November 27, 2013
Rated 5.0 out of 5.0 by very close location to airport Hotel has a very good location to airport, which you don't feel once at the hotel (no airtraffic noise). Staff is very friendly and makes your stay as convenient as possible. Hotel room was in very good condition, very clean and well maintained. November 27, 2013
Rated 5.0 out of 5.0 by Excellent location and excellent experience My husband and I stayed here the night before an early morning flight from the San Jose airport because the location was so convenient but we soon discovered that we had made an excellent choice because the staff were outstanding. Our rental car return office was just down the street, a tasty Peruvian restaurant was three blocks away, and the hotel offers an airport shuttle whenever it is needed so our immediate needs were easily met. We left before the 6am breakfast start but a well thought out breakfast-to-go was ready in a brown paper bag that early morning. The shuttle transfer was smooth and the driver courteous and helpful. I had some trouble the night before trying to print out my boarding passes. Not only did a young woman very familiar with the printer try to help me, but I was invited into the back office to use their computers and printer when we remained unsuccessful. The woman at the front desk called a taxi to take us to the restaurant as they don't recommend walking at night and the restaurant covers the cost of the short taxi ride. The staff were truly interested and helpful. There was no noise from the airport. The bedroom and bathroom were spacious. My only complaint was that the beds were too firm so my sleep was not the best, but my husband was comfortable. November 9, 2013
Rated 5.0 out of 5.0 by Excellent experience. Clean, comfortable and good location. we had a very good time indeed. Manager and staff were very kind and helpfull. November 1, 2013
Rated 1.0 out of 5.0 by Convenient location just isn't enough The hotel is conveniently located right near the airport and with the free shuttle, free breakfast, and free local and international calls, one would think that this place would be perfect. And it was until we checked in, unpacked, and started to get ready to go to sleep. It was then when my 10 year old son looked down at the side of the bed and found something shiny. He picked it up thinking it was something he dropped and when he didn't recognize what it was, brought it to my wife. Imagine her horror when she recognized it as an empty condom wrapper that must have been left by the prior occupants. Not only do we not have a properly cleaned room, but we now have to explain what a condom is to our 10 year old and why an empty wrapper would be left next to his bed. Management's response was to offer to move us, which at nearly midnight and after we had already started to get undressed for bed, was a non-starter given we needed to be up and out by 3:00am for our 6:00am flight. After that, we waited nearly 30 minutes for a promised return call, only to get an offer of some measley Rewards Points. To be fair, I'm not sure what kind of authority the assistant night manager has or what else he could have done, but the whole situation was unfortunate and completely unnecessary if their cleaning staff had done a proper job. October 26, 2013
Rated 5.0 out of 5.0 by Return to the USA This was an exceptionally stressful day and to top it off it was raining which makes getting around more challenging. I had several errands to run and by the time I finally was able to rest, I was thankful to be able to do so in a quiet, safe and clean environment. The hotel staff was Exceptional and very accommodating. The location and proximity to the airport is ideal. I recommend this hotel to anyone especially if you have an early flight out. This hotel is a great value with restaurants on the premises, especially, Rosti Pollo. October 7, 2013
Rated 5.0 out of 5.0 by Nice location near the airport Very convenient for business trips to Costa Rica Nice casino nearby and Dennys Restaurant Fitness center can be improved October 6, 2013
Rated 5.0 out of 5.0 by Great experience We arrived in Costa Rica with 10 bags and boxes (we are moving here). Everyone went out of their way to help maneuver our luggage, store it for us until the next afternoon and load it into our car. Thanks for a great job done with a smile! October 4, 2013
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