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Rated 4.6 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Convenient and good service We were forced to make changes in our itinerary and found ourselves in San Jose Costa Rica for an overnight stay. At the airport we saw the Holiday Inn Express shuttle bus and asked for a ride to the hotel. Once there we told the front desk staff we did not have a reservation, however being a platinum member, they quickly acknowledged our status and immediately assigned us a room. The agent in training was most courteous and am sure he will be a great employee given an opportunity to continue his training. Once we checked in we asked about things to do since we were there for just an afternoon. The concierge called a tour bus service and within 15 minutes we were on our way to a private 3-hour tour of the city where we enjoyed a visit to the arts and crafts market, a local restaurant and a tour of some of the parks, churches and residential areas around the city. Thanks to all who made this short stop in San Jose memorable. A to-go breakfast bag was filled with goodies when we left the hotel at 0430am the following morning. September 2, 2013
Rated 5.0 out of 5.0 by Nice hotel and convenient for the distance from the airport Excellent service and international calls free are amazing! September 2, 2013
Rated 4.0 out of 5.0 by Great Place! - Only 1 issue:( This is a great place to stay, very close to the Airport and includes transportation. My only complaint is the staff that works outside the front door. When you take your luggage out of the van they just look at you with a straight face... no hello, no can I help you, are you checking in? or do you need a cart for all that luggage. The same was at check out. I'm really not sure what there role is at the front door, but if they are not there to help or assist in any information then they should change there uniform from Holiday Inn to a black security outfit. (And give them a class in how to be polite to the hotel guest) August 28, 2013
Rated 5.0 out of 5.0 by Comfortable and very clean! This is the best hotel for the money to stay at when traveling to and from Costa Rica! Close to the airport, with a free shuttle and a very helpful pleasant staff, you will certainly get a good night's rest here. The Grayline Travel has a desk in the lobby, that will help you with lots of recommendations and vacation options. They give great advice and certainly will make your trip more enjoyable. In addition, the hotel is next to a few decent sure to walk down the block & try the Peruvian Restaurant! August 28, 2013
Rated 4.0 out of 5.0 by Service Your staff did a great service. Only complaint was that your own taxi service was too costly. August 27, 2013
Rated 4.0 out of 5.0 by Excellent place to stay if you need to catch a plane Excellent place to stay if you need to catch a plane from San Jose's Santamaria airport early in the morning of the next day. Assortment in breakfast-to-go bag was a bit too much on the sweet side for our taste. August 24, 2013
Rated 5.0 out of 5.0 by Excellent All Around This was a great experience. The staff was curtious and extremely helpful. The rooms were just what we needed, the coffee excellent and the pool was great--the boys had a wonderful time before our flight back to the States. Thank you August 19, 2013
Rated 5.0 out of 5.0 by Great service Great service and close to airport. The front desk ladies are very nice. The free international call is a plus though I didn't have time to use it. I didn't eat breakfast so can't comment. The only issue is the location is too close to a busy high way. August 13, 2013
Rated 5.0 out of 5.0 great value The price of a room is very attractive, especially when you take into account the free shuttle service to/from the airport. Rooms are comfortable and nicely furnished, with free wifi and calls to the US. Breakfast offers a wide choice of dishes, including Costa Rican dishes which change daily. Staff will recommend good restaurants within short taxi range. I would skip the Denny's and Rosty Pollo (fast food chicken) next door. August 8, 2013
Rated 5.0 out of 5.0 by SJO Airport Staff was Amazing Ok, this is a pretty good airport hotel and the staff was good but let me tell you how good. My daughter left her iPhone in the hotel room. We checked out and went to the airport and didn't realize that the phone was left until we were at the gate. I called the hotel and not only was the phone there and NOT stolen by housekeeping, the manger Mauricio brought the phone to the airport and met me at customs to deliver it. Top notch, world class service. Would not receive this kind of service at most places in the USA. Thank You Holiday inn Express SJO! August 5, 2013
Rated 5.0 out of 5.0 by Excellent experience What a great place to stay, warm, welcoming and inviting, just the stay needed before a long flight home! Thank you. August 3, 2013
Rated 4.0 out of 5.0 by Close to airport Across from airport. Clean Ride to airport. We had an early flight and were given sack breakfast, banana, juice, muffin. And granola. Very nice people at front desk. Being so close to the airport. It was very quiet. Casino right next door and I was able to amuse myself for a few hours. August 2, 2013
Rated 5.0 out of 5.0 by Perfect location I had an early morning flight out of SJO and this location is conveniently located so close to the airport. They also have shuttles that take you there 24/7. After backpacking in Manuel Antonio, it was so nice to stay to have a place to stay that had hot water, fresh towels a comfy bed and all the amenities you could ever need...especially for the price. The staff were all so courteous and helpful as well. I just wish there was more food and bar options close by. August 2, 2013
Rated 5.0 out of 5.0 by Great Overall Experience It is an excellent hotel. I originally booked because it was close to the airport (within 3 minutes) then decided to change our reservation to stay an extra day earlier. The bilingual staff was friendly and helpful. Check-in was easy. There was a concierge next to the business office ready to assist with activities and additional travel arrangements. What's unique about this hotel is free international phone calls and a good, free Wi-Fi connection. The whole facility was extremely clean & well maintained with very good sound proofing as we very seldom heard planes from the nearby airport or noise from other guests. There are two restaurants just across the way (via a covered walkway); Denny’s if you prefer American food or Rosti Poli for great local cuisine. Between the two is a casino as well. The hotel also offers a good breakfast. Upon leaving we really appreciated the grab-n-go breakfast available for my early morning departure and free shuttles to the airport that ran every 5-10 minutes. July 26, 2013
Rated 4.0 out of 5.0 by nothing around Good overnight hotel; however, if you do not have a car there is no place to eat other than Dennys across the street. July 26, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Convenient Location The bilingual staff were friendly and helpful. Their was a concierge next to the business office ready to assist with activities and additional travel arrangements. The location was convenient to the airport (of course that means you could hear planes overhead) although a little tricky to get in and out of. --Very clean and nice. July 13, 2013
Rated 5.0 out of 5.0 by Multible Time Guest I have stayed at this property for my last 7 times in San Jose. Excellant service always. Super clean rooms and lobby. Terrific staff that speaks the english language. I highly reccomend this property to anyone who wnats a decent price with excellant service. July 9, 2013
Rated 3.0 out of 5.0 by breakfast don't eat the hard boiled eggs! they are rotten! no cinnamon buns July 8, 2013
Rated 3.0 out of 5.0 by Watch out for the breakfast and get a room away from the airport side The hard boiled eggs were ROTTEN! Everything else was OK, but no Cinnamon rolls! As for the rooms, I was told that only 2- bed rooms were available on the opposite side of the hotel from the airport, so I had to stay in a comfortable king bed on the LOUD side. July 5, 2013
Rated 5.0 out of 5.0 Great place to be stuck American Airlines cancelled the flight due to 'crew fatigue' after delaying due to 'mechanical failure'. They put me up here. It is an excellent hotel. Breakfast is ok (free makes it better). Denny's across parking lot with covered walkway. Rosti Pollo also there. This is my favorite place when in CR. A casino next door for those that are into that. And literally 3 minutes from airport. Free shuttle every 5 minutes. Nice LG TVs. Friendly staff. Very pleasant experience. Definitely recommend. And I will be back. July 2, 2013
Rated 5.0 out of 5.0 by Hotel quality service A very nice place to stay whil in San Jose, Costa Rica -Good breakfast -Room cleaned -Good Wi-Fi connection -Nice pool -Excellent appearant -Excellent business center July 1, 2013
Rated 5.0 out of 5.0 by Costa Rica - San Jose Costa Rica Airport This is a great place to stay after 11 days in beautiful Costa Rica. Checkin was easy, room perfect, got breakfast to go and a free shuttle to the airport every 15 minutes 24 hours a day. No delays. and 3 restaurants within walking distance (just across the parking lot) and also near Economy Auto Rental. Everything we needed!!! June 22, 2013
Rated 5.0 out of 5.0 by As good as any hiexpress. Stayed here two nights, the first night we arrived in costa rica and the last night before our departure, this hotel is just as good as any holiday inn express in the states. Clean rooms, good breakfast, and very courteous staff. Free shuttle to/from airport. June 10, 2013
Rated 5.0 out of 5.0 by All was excellent Couldn't ask for a nicer place! Extremely clean! Nice facility! And great location close to the airport for our early morning flight. June 7, 2013
Rated 5.0 out of 5.0 by Excellent choice for flight stopover! Very happy with my stay at HIE San Jose Airport! I was stopping over for one night before taking an early morning regional flight. Room was very clean and comfortable. Staff was extremely friendly and courteous. Was happy to find out that a breakfast-to-go was available as of 3am for early departures, which was the case for me. Shuttle is very convenient, running every 15 minutes, and dropping of either at the international or regional airport. I would definitely recommend, and I will be back again next time! May 26, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Had a good experience staying here overnight. Close to the airport , free shuttle service, awesome breakfast included very friendly and (English speaking) helpful staff. May 23, 2013
Rated 5.0 out of 5.0 by Great welcome and excellent service I booked this hotel for my 18-year old daughter to stay in at the end of 3 months travelling in Costa Rica, before her flight back to UK. She had been backpacking, staying in hostels and small hotels, so the Holiday Inn was a real treat. She tells me the staff at the hotel were very helpful and friendly and the room was extremely spacious and comfortable. The airport shuttle was quick and reliable even early in the morning. May 12, 2013
Rated 5.0 out of 5.0 by Excellent Front Desk Staff - Very Comfortable Lodging! The Holiday Inn Express near the airport is always the first stop on our way in and the last stop on our way out of Costa Rica for us and our friends. The location, cleanliness, consistency, good breakfast, pleasant rooms, free internet, comfortable beds, and wonderful, helpful, friendly staff make it a superior choice. A special mention and thank you to all of the front desk staff. They are all extremely courteous, friendly, skilled, helpful, efficient, effective, professional, and calm. Much appreciated! !Muchas Gracias! GCHDeutschland Rheinland-Pfalz, Germany April 30, 2013
Rated 4.0 out of 5.0 by Excellent Stay Had a great stay at your facility last week. The front desk personnel were very courteous and helpful. Highly recommend to my friends. April 27, 2013
Rated 4.0 out of 5.0 by Overall nice stay in San Jose We were relieved to see a lobby that resembled the familiarity we were used to in the U.S. when we walked through the doors here. The attendant at the front desk who helped us with check in was a little rough around the edges but he worked with us by the time we were done. We had a nice room and good experience by the time we left. Affordable and convenient place. April 13, 2013
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