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Rated 3.8 out of 5 by 65 reviewers.
Rated 3.0 out of 5.0 by Not what I expected I had a lot of Hotels to choose from but because I am an IHG Rewards member I chose to stay at the Holiday Inn Express. In New Jersey I was happy with the value of my stay at the HIE and thought that I would get the same great quality (expected more on an island). I was disappointed with the room size, the way the room was set up and the breakfast. I won't stay at this hotel when I go back to Puerto Rico to visit my family. August 26, 2014
Rated 4.0 out of 5.0 by holiday inn express in San Juan Excellent location Room small but it's in the city so I wasn't let download would stay here again August 22, 2014
Rated 4.0 out of 5.0 by Holiday Inn Condado Good Service by Staff, Clean rooms, they do need better parking lot August 18, 2014
Rated 5.0 out of 5.0 by Very comfortable,great service and amazing staff This hotel was amazing, The staff was the most caring and giving, especially Carlos the receptionist, and the breakfast lady, I want to thank them for all the help and service that they gave to my family. I will recommend this hotel a hundred percent. See you next year. August 15, 2014
Rated 5.0 out of 5.0 by Hotel Big improvement from my last stayed at this hotel about three years ago. Glad to see that Holiday Inn express came by to this location and remodeled the entire hotel. 300% improvement! August 13, 2014
Rated 5.0 out of 5.0 by Excellent hotel for a great price This hotel was very clean and the staff was extremely friendly. The room was small, but for the price, it was OK. Breakfast selections were good. I really enjoyed this stay. August 7, 2014
Rated 1.0 out of 5.0 by You get what you pay for The hotel rooms are super small and the service not great. My experience was horrible. You also have to consider $16 per day of parking on a 3rd party parking that is before the hotel (meaning you park and walk with your luggage to the hotel or you take your luggage and then drive around the block to get back to the parking. There is no good vie from teh hotel since you are surrounded by other buildings. That being said, the location is close to the beach and in the middle of the tourist zone of Condado. Compared to other hotels in the area is cheap but you get what you pay for ( a bed to sleep) August 4, 2014
Rated 5.0 out of 5.0 by Great staff The staff was very helpful throughout my stay. The room was clean. The bed was comfortable. August 4, 2014
Rated 3.0 out of 5.0 by OK at Best If I had not received a "Friends and Family" rate I would be VERY disappointed in this hotel. Many things did not function well and were never resolved during my stay. There was only one ice machine and it is located on the first floor. It did not work the entire 3 days I was there and who knows how long before. Guests were sent into the laundry room to get their own ice. Only 1 of 2 computers in the "business center" ( a table in the open in the breakfast area) worked to access the Internet. At check out I could not receive a final bill because the printer was not working. I was promised they would email me a receipt later that day, but 4 days later and I still haven't gotten one. On a positive note, the towels were some of the biggest and softest I have encountered in a hotel. July 30, 2014
Rated 4.0 out of 5.0 by Good location in Contado Decent hotel, good breakfast choice, good location but my bathroom had a window without any privacy options essentially opened to the world for all to see. Based on my experience with IHG I know this will get fixed but check just in case. July 30, 2014
Rated 1.0 out of 5.0 by Bad Experience with Holiday Inn Bad experience: Front desk personnel was not welcoming and not helpful at all. I needed a cart to unload my luggage and asked for a cart. They said just walk down the hallway and look for it. Yet two staff members were just standing there. Had trouble fitting cart in elevator and staff just stood at desk and looked at me struggle with my luggage and cart. The elevators are too small for cart. Pictures are not how it looked. The room was not the holiday inn that we usually stay at. The room was in poor condition and it looked as though they cut corners to save a buck. Checked out after 1 day even though we were supposed to stay for several more days. Will not book again here and may book with other hotel chain from now on. July 25, 2014
Rated 5.0 out of 5.0 by Very happy. The Hotel is modern and clean, but most importantly the entire staff was helpful and friendly. July 23, 2014
Rated 1.0 out of 5.0 by Wet and humid I chose this room on the name alone. I wanted to stay some where familiar being some place so far from home. They let us check in early before 4pm and I thought this was a great start. The first thing that was a problem was that the channels were very limited in my room when they said there would be HBO in the rooms and wasn't. The room phone did not work. If you wanted a refrigerator that was an extra 25 dollars a day. The bathroom was the worst we had to keep our shoes on any time we were in there. the floor stayed wet. After a shower. We used so many towels to dry the floors. The only available ice maker was on the first floor which only worked the first day, after that it was out of order for the rest of my stay. The safe in the room looked like someone tried to rip it out the wall. Next time I stay out of town I will read the reviews first. Had I done that I would have knew this wasn't a good place to stay July 21, 2014
Rated 2.0 out of 5.0 by Not the cleanest hotel Not the cleanest HIE I have stayed at for sure. I am a male with short brown hair and I kept finding long black hair on the floor and in the bathroom and on the chairs. Maybe from the maid, I do not know. They do not have refrigerators, apparently, in any room. And they cannot get you one if you need it, even for medication. Such a hassle. And the service was very poor as I attempted to locate a way to cool my medication. July 17, 2014
Rated 5.0 out of 5.0 by Servicio Excelente En términos generales, nuestra estadía fue placentera. La única observación referente a la cama es que el tipo de almohada no es cómoda. También, debe haber mayor variedad de alimentos con proteínas en el desayuno (ej. pavo o jamón). July 17, 2014
Rated 3.0 out of 5.0 by Staff Cleaning staff having loud chats in the hallways interrupting sleeping. July 17, 2014
Rated 5.0 out of 5.0 by lugar seguro y placentero El hotel queda cerca de lugares para cenar. Esta ubicado en el corazon del Condado en Puerto Rico. Se puede caminar de manera segura. Dentro del hotel el personal es muy agradable y estan pendiente de sus huespedes. Se aseguran que uno se sienta comodo y que no le falte nada. Ya cuenta con un lugar para estacionar su vehiculo De lo contrario cerca hay un estacionamiento. July 14, 2014
Rated 2.0 out of 5.0 by Great Location Great location, and friendly staff but overprice like most hotels in this area. Ac was loud and constantly cycled on and off. Bathroom floor get wet after shower. July 12, 2014
Rated 5.0 out of 5.0 by Quick 1 night getaway Hotel was in a great location and was close to many of the area destinations. Although I did not get to see much because only flew in for one night. The staff was friendly and very helpful. I had no problems at all with the area or the hotel. July 11, 2014
Rated 3.0 out of 5.0 by Esperaba más de la habitación. Encontré el tv dañado, no había secador de pelo para la señora. July 8, 2014
Rated 4.0 out of 5.0 by 4 de Julio Algunos problemas con la habitacion. Pero todo lo demas fue excelente. Tremendo grupo de trabajo. Excelente localizacion July 8, 2014
Rated 4.0 out of 5.0 ubicación muy central elegimos este hotel por la ubicación, en general cumplió nuestras expectativas. July 4, 2014
Rated 5.0 out of 5.0 by Enchanting We experienced outstanding care from the front desk and room service staff during our stay. We combined purchased reservations with our annual rewards card night and were able to enjoy the 6th floor suite for three nights as IHG Platinum Ambassadors. One of the best rooms we have ever enjoyed at any IHG property with fantastic views of the Caribbean Sea and Luguna del Candado. Ideal location with many food choices and an excellent 2 mile run/walk around the Luguna enjoyed by many other outdoor enthusiasts. Old town close by and rental car outlets easily accessible for day trips to the Indian Caves and Arecibo Observatory to the west, and rain forest to the east. Pool very enjoyable. Breakfast staff had trouble keeping food items stocked to meet demands of breakfast crowds. July 3, 2014
Rated 5.0 out of 5.0 by Todo excelente ! Buen servicio, personal muy atento, muy limpio, desayuno riquisimo, excelente localización y todo por un buen precio ! June 30, 2014
Rated 1.0 out of 5.0 by Bad experience I am a business traveller and all too often I am faced with this situation.. I arrived at the hotel at approximately 11:00 PM to find a group of drunk children running all through the hotel creating disturbances on all 7 floors. The group this time was a Prom night group. While I can understand a little noise because of this, I am patient. This group set a new standard for disturbance in that they not only ran and screamed through the halls til 4:00 AM they set off the fire alarm to be certain everyone would be disturbed by their party. While this is a hazard of the traveling public, this situation was not managed well by any standard. I attempted to find another hotel but was unsuccessful. I feel like this type of behavior is tolerated by the hotel staff entirely too long then when something is said to the out of control children, it is ignored and the same continues. I feel that my rights as a paying loyal customer are being overlooked for the price of admission the others have paid. Something must change! June 26, 2014
Rated 2.0 out of 5.0 by hot water the water was extremely hot and one had to be careful while showering. June 26, 2014
Rated 5.0 out of 5.0 by Another excellent HIEx I love staying at Holiday Inn/Holiday Inn Express hotels, and this one was no exception. The room was clean an comfortable, the staff was friendly and helpful, and the complementary breakfast was diverse (eggs, sausage, toast, cereal, pancakes, etc) and wonderful. June 18, 2014
Rated 5.0 out of 5.0 by Comfortable stay with good service. The place was great. The only issue I had was that the wireless internet connectivity was spotty and poor at times. Also the lack of shower curtain with only the partial wall for the shower makes the bathroom floor very wet for each shower. I had to use a bunch of towels to help keep the floor dry. Other than that the place is a great place to stay. It's location is great. June 18, 2014
Rated 3.0 out of 5.0 by Stay The staff was very friendly. We were disappointed in the quality of the room. We had issues that were not addressed. June 17, 2014
Rated 1.0 out of 5.0 by Room felt like a cave. Although rooms were updated, they used the same old school HVAC systems that you see in most low rent motels. Being incapable of removing moisture, the room, while cold, felt like a cave. Not comfortable. Breakfast items were not of good quality and the young lady managing the place could not keep up with the number of high school kids that seemed to be there on some sort of school trip. June 16, 2014
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