Rated 4.0 out of 5 by 53
Rated 4.0 out of 5.0 by belly63 bath
I was very glad to see a tub..BUT to use it was another story...no faucet.So I had to lay the hand held shower head in the tub...hot water is long coming...and it too a long time for tub to fill.Being there for a dance event performing, teaching, a bath tub is a must!
It was also hard to plug in a make up mirror...only 2 prong recitcle was not by any thing, so I had to put my mirror on an upside down trash can, and sit on the floor, to get ready for the evening show.We were at VETS hall ...I will stay again, but hope to have a proper working bath!
October 23, 2013
Rated 5.0 out of 5.0 by Adventurer1 Great staff, and super close to downtown.
My daughter and I stayed two nights. The thing we liked was the fact we could park the car and walk to town.
Our room was quiet, clean, and had comfortable beds.
Liked the buffet breakfast in the morning, and the exercise room.
For sure we will stay there again...
October 22, 2013
Rated 5.0 out of 5.0 by Sundog HIE in SLO
Good location with easy access to the downtown shopping and dining area.
Very attentive, helpful staff in a clean, comfortable hotel.
October 15, 2013
Rated 5.0 out of 5.0 by CAnn23 Honest Staff
Have stayed at this hotel severla times for visiting our daughter that goes to Cal Poly SLO. Hotel is always pretty clean as are the rooms. Rooms are a little dated, especially the bath rooms but all in all a nice place. Location is great, super close to campus. Also, nice to have the free breakfast for mornings that we have early plans. Anyway, once home from this trip, several hours later I realized that I left my iPad behind in my hotel room! Ughhhh. I feared the worst as I called late that evening after we got home. Housekeeping was not available because it was so late and the front desk clerk told me that if housekeeping found it in the room it would be locked up in house keeping and to call back in the morning. I was sick and pretty sure I wouldnt see my iPad again. Anyway, I called back first thing in the morning and thay had my iPad!!! I am so thankful for the honest staff! I will always try & make my reservations here first!
October 11, 2013
Rated 1.0 out of 5.0 by jeaniemobeanie No Hot Water!
Sunday morning and there was no hot water for any guest. Complained to the front desk, but no hot water by 11. Took all the fun out of our day.
October 2, 2013
Rated 5.0 out of 5.0 by EC1990 College drop off
Excellent stay! Perfect location, perfect accommodations....
September 25, 2013
Rated 5.0 out of 5.0 by Jami123 Excellent Staff
Moving my daughter to Cal Poly. I booked a king room. Room, bathroom common areas as one would expect. Very clean, well furnished, nice linens etc. The staff is what stood out. The most friendly, accommodating and well trained I have come across over the past several years. Most places just check you in, the staff here goes above and beyond to make sure you are happy. I applaud the management for their dedication to customer service.
September 25, 2013
Rated 2.0 out of 5.0 by JamesW99 Not a very nice property
I am a Platinum Elite member at Holiday Inn and I stay in many of their properties. This location looks great from the street, and the lobby is very nice, but the rooms are old and antiquated. There is a musty odor in the hallways and the rooms do not smell very fresh. We had to change rooms upon checking is as the room we were assigned had a strong odor of raw sewage coming from the bathroom.
I am a big fan of Holiday Inn Express. Most of their properties are very clean with modern furnishings. This hotel did not measure up the standards set by other Holiday Inn Express properties.
September 23, 2013
Rated 2.0 out of 5.0 by Schelling Room Condition
2 night stay,wanted to keep same room for both nights.First room was something else,mattress was old and sagging,bed was broken, sofa was old and crushed in at one end.
Had asked about a different room,hotel was full.Was told they would give 25,000 points back on my account,never did
Said I wanted to cancel 2 night, told me that could upgrade in to suite on next night.The suite was nice but still had to move,which we did not want to do.
My son goes to college at Cal Poly, and we will never stay here again!!!!
September 19, 2013
Rated 2.0 out of 5.0 by Raba Too $$
I've paid the same price for a downtown city-center luxury hotel, and the was none of those.
September 12, 2013
Rated 5.0 out of 5.0 by Flembot perfect escape
Visited SLO for my daughter's wedding and found the stay at Holiday Inn perfect. Quiet, big rooms, clean, and nice breakfast options. We have decided to make the Holiday Inn Express the first place we look when doing our travels. Thank you! :)
September 11, 2013
Rated 1.0 out of 5.0 by blargolis Room needed serious attention
Very cheerful staff and good breakfast, but our room had multiple plumbing and electrical problems and should never have been rented at any price, let alone over $200. The toilet would not flush properly and the sink faucet gushed water onto the counter, ruining some of our products.
The TV was dead, as all but one outlet available for phone chargers.
We checked in early evening, dropped off our bags, but didn't notice the problems until after we went out to our event (reason for being in town), returning at 2AM. We had 4 adults and needed two beds. The staff offered to move us but no double beds were available, and wanted to charge us for a second room. There was no maintenance staff at 2AM and it was suggested it was solely our fault for not testing the toilet, faucet, and all the outlets. Isn't that what hotel staff are for? Will never book Holiday Inn again based on this experience
September 11, 2013
Rated 1.0 out of 5.0 by LLAPMA Shame on you HIE
You should be ashamed at the prices you charged for the condition and age of the rooms at this hotel. We were glad to see a new hotel in SLO, especially HIE, but all that was fixed was the outside to make it look new. The room had a smell to it, the mattresses in the room needed to be replaced and the bathroom was awful. The toilet was so low you needed a ladder to get back up. They had screwed all the bathroom cabinet doors and drawers shut, they didn't even make them look presentable and then painted them. I expect this out of some other hotels but not HIE. If you are going to take over an old hotel, refurbish it don't just cover up. Your new image is going downhill quickly for us!
This is not the first time this has happened, the HIE in the Denver Tech Center-Englewood on South Clinton Street was even worse.
In the future I will be calling the HIE directly to find out if it is really a new hotel or a makeover gone bad.
I tried to attach photos but your upload images would not let me do so.
September 9, 2013
Rated 5.0 out of 5.0 by kelltown51 Great location, friendly staff!
We stayed at Holiday Inn Express in downtown SLO when on vacation this past month and really enjoyed our visit. The hotel was clean and comfortable with a pool taboot, and, more than anything, the staff was super nice. I definitely recommend staying here if you're visiting the SLO area anytime soon!
August 29, 2013
Rated 5.0 out of 5.0 by Annebelle Very accomadating
We were very happy with our stay, and thankful that you allowed our dogs to be with us. The room was clean and nice. Your staff was also very helpful and nice. Thank you
August 28, 2013
Rated 5.0 out of 5.0 by Tim26 Good quality Holiday Inn Express
I stayed in 7 Holiday Inns or Express's during a 3 week road trip and this was one of the best. Close enough to downtown SLO to walk in or get the cheap Tram. Far enough away from downtown to be quiet and enable a good nights sleep. Not the case with many other of the hotels! Clean room and normal inclusive breakfast.
August 25, 2013
Rated 4.0 out of 5.0 by susandq Comfortable Stay
The hotel is centrally located, the staff is friendly, and the rooms are clean and comfortable. My son attends college in SLO and for future visits we plan to stay at this hotel .
August 21, 2013
Rated 4.0 out of 5.0 by BRB66 SLO
Staff was both friendly and efficient. Time for some new breakfast items, though. I've stayed at many HIX's and would like something new in the morning.
August 20, 2013
Rated 5.0 out of 5.0 by JW2K13 Customer service is a priority - and it shows!
The staff makes an effort to reach out periodically to check on the guests and gather feedback. I really appreciate this commitment to service and have never had a bad stay here. Well done!
August 19, 2013
Rated 4.0 out of 5.0 by Jimbo41 Trip
Disappointing room for a Holiday Inn Express, I expected much more. Room was smelly and bathroom walls and cabinets were painted a thick white. Nice granite on ugly old cabinets, cheap.
While checking in desk person answered the phone and instead of asking that person to wait we were put on hold while standing right in front of the desk, not good.
August 13, 2013
Rated 5.0 out of 5.0 by Shermanator Immaculate rooms with great service
Always made to feel at home. Very friendly and knowledgeable staff!!
August 1, 2013
Rated 5.0 out of 5.0 by Tambos Great Central Location to Everything!
We loved our stay here. Great location within walking distance to downtown. We only wish you had a bathroom out by pool. One in lobby so far.
July 19, 2013
Rated 4.0 out of 5.0 by ChezzaJ One Night
Only stayed one night. The room had the bedroom and full bathroom upstairs with the lounge room and extra toilet downstairs. There was a fridge but no microwave. The rooms where comfort and clean. The gym is accessed through the dining room, bit awkward in the morning during breakfast.
July 17, 2013
Rated 5.0 out of 5.0 Loved the stay!
Amazing rooms for great value! Loved the atmosphere.
July 14, 2013
Rated 4.0 out of 5.0 by Thezhangs Nice Kept place and nice crew
It was a great experiences stayed at HE in SLO. Though we ducted a couple points for the wake up call we never received.
July 13, 2013
Rated 4.0 out of 5.0 by GreenspanWedding Pet friendly place to stay.
We were in SLO for our daughter's wedding. Needed a dog-friendly venue and the Holiday Inn Express in SLO was the place to stay for all of us coming in from out-of-town with our pups. Extremely friendly staff and very helpful. But since it was the summer season, it was a little high priced for the venue. Just an average HI Express - nothing special. However, the staff was EXCEPTIONAL!
July 6, 2013
Rated 2.0 out of 5.0 by Jimofjam Our Stay
The Hotel is very old, no electric outlets for computer, etc. Sinks in Bath have a very bad smell, must use the stoppers, do not lean over when brushing your teeth. Not worth the $$$, choose an old established hotel in the area.
July 4, 2013
Rated 3.0 out of 5.0 by HotelCritic Great Lobby Dingy Room
The staff here did a great job. The lobby and breakfast area were clean and inviting. I wasn't very impressed with the room. The chair in the room was dingy and my overall impression was it just seemed comparatively overpriced. The good news is it's in a nice quiet neighborhood that rolls up early so you will sleep well.
June 16, 2013
Rated 5.0 out of 5.0 by PaulP Great choice!
The services at SLO Holiday Inc Express were excellent. Thanks to Jessica, at the front desk, for straightening out the mixed up on my reservation and made our stays more comfortable.
The facility is well kept, and the rooms were nice and clean. I would return to this hotel the next time I am in the area.
June 9, 2013
Rated 3.0 out of 5.0 by waterlogged Nice staff & clean facility; just don't plan to eat there
The staff were great; very pleasant from the moment we walked in the door to when we checked out. My only complaint was the breakfast. At a minimum, when you are on the road a good cup of coffee and warm food is a must! All the beverages except those that were pre-packaged such as milk, were so watered down (all 3 of the juices & the coffee). The food was typical for what is expected here but barely warm and they ran out of items such as fruit very quickly. Plan on making your coffee in your room or going elsewhere.
June 8, 2013