Rated 4.0 out of 5 by 90
Rated 3.0 out of 5.0 by MG MN traveler MN traveler
Room had wrappers from the previous occupant but otherwise clean and great staff.
August 19, 2014
Rated 5.0 out of 5.0 by BusinesstravelerSE Nice hotel
Excellent and courteous staff. Nice rooms. Internet speed is very slow. Easy access to Napa, but NOT to San Fran. Bay Area Bridge is a nightmare to cross. Can take 45 minutes to get through the toll booth. Saturday commute from hotel to San Frantook two hours!
August 19, 2014
Rated 5.0 out of 5.0 Clean and comfortable
We had a lovely room - 3rd floor, very quiet, comfortable, and very clean. Moriah (who checked us in) and Lucia (housekeeping) set a welcoming and friendly tone that continued throughout our 4-day stay. We made last-minute reservations, so I'm sure the value would have been better if we had reserved earlier, but it was definitely worth the switch from another hotel that was substandard. The breakfast was great - though more bacon rather than sausage would have been nice. The cinnamon rolls were really delicious, and the downstairs coffee was good (the coffee in the room, not so much). Overall, I feel we made a excellent choice and we are very grateful to the staff for such a good experience.
August 17, 2014
Rated 5.0 out of 5.0 by glamourgirlstay Comfortable and Enjoyable
The rooms are great!! Nice and modern. All the amenities needed for a good night's stay...refrigerator, microwave etc. The staff were great!!!!!! Definitely will stay here again!
August 16, 2014
Rated 4.0 out of 5.0 by landshark1 nice rooms
This Holiday Inn is located just off of I80, tuck in behind a strip mall. The location is a little odd and getting out during the day can be a pain due to the heavy traffic on San Pablo Dam Road.
Once inside the IHG, it was nice, clean, and attractive. The room we stayed in was large and spacious with up-to-date decor. The bed with the extra pillow was nice and comfortable. We had a good experience and plan on staying here again in the future.
August 13, 2014
Rated 5.0 out of 5.0 by Irriated Traveller Excellent Experience
Everything was superb!!! Room comfort, quiet, clean, and everyone was super friendly.
August 8, 2014
Rated 4.0 out of 5.0 by Santa Ana Good overall experience
My husband plus 2 kids had a good experience at Holiday Inn Express at San Pablo. At first, I was weary that the property was located very close to the freeway thinking that it will be noisy. But to my surprise, the room was quiet throughout the night.
My only complaint was that you can hear people's foot steps from the above level. Other than that, room was clean, staff was nice and breakfast was decent. I would come back again but will reserve a room on the top floor!
August 7, 2014
Rated 4.0 out of 5.0 by spotato Hope your check in receptionist is nicer
Upon check in, our receptionist was rude. She tried to push a different room than the one we requested. Not until we persisted did she all in a sudden "find" the type of room we requested.
She also "refused" our request to provide a "to go" breakfast after learning we had to leave 10 minutes before breakfast was served. We were NOT looking for a freebie, I'm sure the cost of breakfast was calculated into the cost of the room.
We stayed at HIE for an early medical procedure at Kaiser and her attitude just added to the overall stress of the whole situation.
August 2, 2014