Rated 5.0 out of 5.0 by travelinguswest A clear recommendation!
We've been there as platinum elite members of the priority club, and we were treated accordingly in every respect. Very friendly and knowledgeable staff, beautiful, spacious and very clean rooms and a good breakfast selection. This was probably the best stay in a HI Express for us so far. We can clearly recommend this hotel to everyone.
May 16, 2013
Rated 4.0 out of 5.0 by Monte23 Nice hotel but unacceptable exercise room
Room was clean, staff was polite and helpful and the hot breakfast was good.
Also, the bum begging for money at San Pablo Dam Road and I-80 was entertaining. He had a new act every day.
The only negative was the condition of the exercise room. One of the treadmills had a loose belt and a broken emergency shutoff clamp, which made the use of the treadmill dangerous. Also, the only towels the hotel provided in the exercise room were a few communal towels in the shower room (yuck).
I'll be staying here again, but I sure hope they improve the condition of the exercise room.
May 16, 2013
Rated 4.0 out of 5.0 by Karolus Lack of information
We had a very pleasant four day stay at the Holiday Inn in San Pablo, CA.
There was one issue which resulted in an only "good" rating.
When we arrived at the property (check-in) we inquired about Public Transportation (Bus service to and from BART), The staff on duty could not provide us with any useful information.
There are three AC Bus stops within a short walking distance from the hotel. Line 70 serves the Bart Station in Richmond and Lines 72/72R serve the Bart Station in El Cerrito.
As the Bus schedules are readily available from the AC-transit website I am at a loss why front desk staff does not have printouts readily available with a little map showing the Bus stop locations.
May 15, 2013
Rated 5.0 out of 5.0 by Cat123 Quiet place to stay
We enjoyed our visit & appreciated the quiet room. Everyone was very gracious. The variety of the breakfast selections was good with a number of choices. Enjoyed the breakfast.
April 24, 2013
Rated 4.0 out of 5.0 by JDLG Lacking something important...
Loved the place, but you guys SERIOUSLY need to add soap dishes.
April 15, 2013
Rated 2.0 out of 5.0 by CmHopkins Staff were rude
We checked in late after traveling all day. We were there for a four day stay. First of all t he front desk person was rude over the phone and then again in person.
We found the hotel to overall be dirty, the breakfast room was unorganized and not maintained, the food was poor, machines were broken.
We did not realize at the time of booking that the hotel was in a questionable area. If you are from out of town, it was a suprise.
April 2, 2013
Rated 4.0 out of 5.0 by Johonna Earnest and honest service
When we arrived, there was a mix-up with our room. It had been 'shared' with another hotel guest so there was some interesting cross-talk that probably wasn't stuff a guest needed to hear. With that all cleared up and our room located we crashed for the night. Next day the room service was not completed by lunch, so we waited in the lobby until it was done...about an hour with a second walk up to the front desk to request it be cleaned. Which we found interesting since we had heard the other rooms on our hall being cleaned and wondered if ours would be next before we left for a walk and lunch.
Other than that our stay was very enjoyable. The morning breakfast crew was very on top of making sure there was food out and fresh. Our cleaning staff was gracious whenever we ran into them, and the front staff friendly and pleasant. We will probably return to this hotel reguardless of the few frustrating experiences.
March 21, 2013
Rated 4.0 out of 5.0 by folsomjack room and bed confortable and quiet!
Breakfast was disappointing. ! Pancake machine was out of order. Bisquits and gravy were empty! Seemed to be short very early on a Sunday..
February 15, 2013