Rated 4.1 out of 5 by 118
Rated 5.0 out of 5.0 by Whittier Bandit Awesome !
ive stayed here six times and it is convenient , right next to two shopping centers! right next to the hwy and in great location
July 15, 2014
Rated 2.0 out of 5.0 by 2013Idaho Disappointed in Room
Having traveled and stayed in many Holiday Inn Express rooms, we were very disappointed with this two nite stay. Not all the rooms at this location have Microwaves or Refrigerators, so even though we had wonderful food at dinner, we were unable to take anything back to our room.
July 14, 2014
Rated 3.0 out of 5.0 by tombo33 tombo35
The rooms were fine and the service was very good .
Price vs value was good.
Id stay at this HIE again
July 11, 2014
Rated 3.0 out of 5.0 by Songyop New staff education
Your welcome moments toward IHG Platinum member was more than good Overally satisfied but laundry service.
I called "0" to ask for laundry bag and collect 2 dress shirts on Friday night when I arrived and the call taker said "Yes", but no one came to the room for 2 houts time and I went out to meet one of you cleaning staff and he kindly brought me a plastic bag saying just bringing shirts tomorrow to the reception.
However, when I brought to the reception on Saturday morning, your reception said "NO Laundry service on weekend". I said if this was the case you had a chance to tell me the night before, when I called your reception and also from your cleaning staff. And even worse was your laundry checking list said, service would be available from Monday to SATURDAY.
She doesn't really seem to listen my words at all, just kept saying we, Holiday Inn, would not accept any customers' laudry on Saturday. I was getting upset..
Then one of your staff, seemingly higher ranked one, came out and helped me while making a phone call to the contracted laundry provider whether it worked or not.
And she made it and apologized me for the unconvenience.
At least, your staff should have tried to understand me first not saying just your policy though your printed laurdry check list says you take it on Saturday.
If she is a really novice, then the first one is to ask experienced colleagues first rather repeating official policy, and reprint your laundry check list if you don't really provide the service on Saturday. Hope she is not lying.
July 10, 2014
Rated 5.0 out of 5.0 by 0veron16 Very clean hotel and Friendly Staff
My family and I stayed here on a trip to San Francisco and Sebastopol. The Hotel was easy to find and located in a very beautiful area. The Staff had everything ready when we walked in and was very friendly. The price for a weekend night is a bit high but the hotel was nice. I would recommend staying here is you are planning a weekend in Napa.
July 8, 2014
Rated 5.0 out of 5.0 by glj123 Good Place To Stay For a Good Price
We chose this hotel because it was more affordable than a lot of the Napa hotels. We were very happy with our choice. The rooms were nicely decorated and clean. The hotel is not far from the center of Napa, so we had easy access despite not being right in town. The staff was friendly. They have a free continental breakfast that had a good variety, although I wish they had some more fresh fruits and the quality of some of the choices was not too high, but the basics were there and edible. Overall, I would recommend staying here if you do not want to pay the very high rates of the napa hotels, but still want a clean, nice place to stay. We were happy with it.
July 2, 2014
Rated 4.0 out of 5.0 by R&R1355 We loved it!
This motel is in a perfect location. It is adjacent to a mall with a Walmart and several fast food places. A few miles north is the town of Napa with excellent restaurants. For 25 miles to the north, there are hundreds of wineries in the Napa Valley.
Very nice pool. The place is spotless. Our room was spacious. Our air con was fine. We had problems with very noisy guests above us at 1:30 in the morning. The hotel dealt with it. Breakfast was great, considering it was included.
Absolutely great value compared to most other hotels in San Francisco area.
June 29, 2014
Rated 5.0 out of 5.0 by Chocolate Chips Young lady setting up breakfast reminded us of our daughter.
There was the nicest young lady setting up the food for breakfast. They ran out of biscuits and bacon and she went and got some more for the guests. She was very friendly and courteous. She reminds us of our daughter.
June 26, 2014
Rated 2.0 out of 5.0 by Muskrat Rattdogg Noise Problems
Air conditioner was MUCH TOO LOUD when on. It disturbed sleep.
Clock/radio was junk and did not receive local radio stations.
June 25, 2014
Rated 5.0 out of 5.0 by Mr. Davis A good stay
Everything was smooth with my stay. The lady running breakfast was very helpful. They had a pretty good selection for a cont. breakfast. Check in and out were fast. Check in there were 2 guest in front of me, and still waited less than 10 min. The only neg. would be went down to the pool area late, and there were no clean towels left. Other than that everything was good.
June 24, 2014
Rated 5.0 out of 5.0 by Wine tasters Shop at Walmart ?
Little far from napa valley . Next to walmart and an apartment complex a bit different
June 22, 2014
Rated 5.0 out of 5.0 by BHal Good place to rest.
Enjoyed our stay. Arrived late for all but 1 restaurant choice. Good number of choices if you get in before 9:00pm. Desk clerk gave good options for late supper. Room was comfortable
June 21, 2014
Rated 4.0 out of 5.0 by cd46 Fitted sheets!
They provide fitted sheets and pillows cases indicating whether pillow is firm or soft.
Well-kept premises, easy to find hotel off highway.
June 20, 2014
Rated 5.0 out of 5.0 by Ria52 Great stay at the Holiday Inn Express!
We had a great stay at your hotel. The staff was very friendly and the room was very clean and comfortable. Loved that we were just 2 blocks from the Wharf. Would stay here again when we are in town.
June 18, 2014
Rated 5.0 out of 5.0 by Cdnfunk Great service
Great location! The staff was very friendly and accommodating! The room was clean and comfortable.
June 16, 2014
Rated 4.0 out of 5.0 by flint62 flint62
Hotel met all our needs, had large, clean and comfortable room, breakfast included to allow for a quick start. The public areas were large enough to relax in and were very clean. hotel is near highway for easy access to and from hotel and there are gas station and a small mall with stores, including Walmart for any necessary items.
The hotel is around 15 minutes from Napa. Would recommend this hotel to avoid the pricier hotels further north.
June 15, 2014
Rated 5.0 out of 5.0 by KADtravel2013 New and pristeen
New location, recently built in a lovely shopping center. Convenient to many shops and services.
May 24, 2014
Rated 4.0 out of 5.0 by Peggy61 Clean and Friendly
Very enjoyable stay. Breakfast was great and staff very helpful.
May 21, 2014
Rated 2.0 out of 5.0 by BillEboy Noisy air conditioning
Could not believe how loud it was and how poorly it regulated temperature. Other than that ok.
May 15, 2014
Rated 5.0 out of 5.0 by Jacky D. Comfortable bed and quiet room
very close to Walmart and GNC for shopping, also have several restaurants around hotel
May 3, 2014
Rated 5.0 out of 5.0 by lifetime salesperson classy service
The VHS Class of 1952 thanks you again for your staff's outstanding efforst to make our stay and meetings comfortable in all phases of service, from top to bottom, we could not have been treated better, all of which contributed to the joyful occasion of our 80th Birthday party. We have agreed to come back in 2016 for our 64th reunion.
April 28, 2014
Rated 4.0 out of 5.0 by pankhurst Between the Bay and the Valley
A good base for exploring Napa Valley, Vallejo and even the Pacific coast around Bodega Bay, Civilized breakfast overseen by a very friendly lady
April 24, 2014
Rated 5.0 out of 5.0 by JMO0913 Excellent place to stay - Napa Valley HIE
I'd stay again for sure. Very good place to stay in wine country. Nice and cozy spot.
April 6, 2014
Rated 5.0 out of 5.0 by MikeDe My stay at the American Canyon Property
The Nappa-Valley American Canyon Hoilday Inn is one my favorite stays. It is my first choice in the Nappa Valley due to it's location and value. It is close enough to San Francisc and other ares I travel for business and places me minutes from great resturants and the wineries that I so enjoy. The management and their staff do not hesitate to call me by name while I am at the site and are willing to take care of my every need whether it is directions to a winery destination or moving me to another room if a better room comes available. I have stayed there at least 9 times in the past 18 months and my expectations are always met; up to date accondattions that look fresh and new. The rooms are clean and staff remakes my room upon notice when I need to stay and do business at the site. Even when they are booked they try to find ways to accommodate me. That is reason I took the time from my schedule to write something about AC Property near Nappa. Thanks for kindness and hospitality.
April 1, 2014
Rated 3.0 out of 5.0 by GeorgeandVern Not what I had hoped
King rooms lacked both refrigerators and microwave ovens. Walls were thin, so noise from adjoining rooms was sporadically obtrusive and annoying. Minimal recognition for Platinum Elite members, and even such as there was materialized only after specific request. Rooms' heating units were EXTREMELY noisy, and difficult to adjust. Maid service was spotty regarding replenishment of items like coffee.
March 14, 2014
Rated 3.0 out of 5.0 by joe s short on service and a bit shabby
desk clerk was absent for the first 3 or 4 minutes upon arrival. I requested a room away from the highway side I got little or no response.the room furnishings including the toilet seat we're in need of a makeover and repair.the HVAC unit was very noisy we chose just to turn it off. we got to breakfast with 20 minutes left in the allotted time and items were being put away and shut down already. this is definitely below par compared to other Holiday Inn Express's I have stayed in.
March 10, 2014
Rated 3.0 out of 5.0 by Oh Danny Boy Noisy Room - 125
Room was missing the executive desk, replaced by chair
Room was next to elevator and cafeteria, with PBX next door - extremely noisy
Some light fixtures were not working properly
March 9, 2014
Rated 4.0 out of 5.0 by Chamiga Clean and modern, great value
Room was so comfortable, clean and modern. Nice bed and flat screen TV. It's a great value. No microwave and fridge though, which would be great. Location is great, next to Starbucks, Panda Express and Round Table for a quick bite. 12 mi. from Silverado Trail for wine tasting. The breakfast is pretty basic -- they have eggs and bacon though they're not the best. Like that they have yogurt, fruit, and hard boiled eggs. Good coffee. This is the second time I've stayed here and would definitely recommend it.
February 15, 2014
Rated 4.0 out of 5.0 by techmama Good for a quick family trip
average room/service, good for a quick family trip that's within the budget.
January 7, 2014
Rated 4.0 out of 5.0 by Apolonia Great Staff
What made our stay at this location was the hotel staff. I went to the front desk requesting towels missing from (2) out of (3) rooms I booked. Ran into the housekeeper in the elevator and she personally went and got the towels and insisted on going up to the rooms to deliver them personally. During the breakfast hours, it was extremely busy and no place available to seat. The manager quickly added additional tables in the conference rooms adjacent to the breakfast seating area. Great stay – would definitely stay again.
January 3, 2014